Benihana - Cherry Hill, NJ

Reseñas de Benihana - Cherry Hill, NJ de comensales del restaurante. Basadas en valoraciones recientes.

1. T

   Tom

   Filadelfia5 reseñas

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The food and service is always great. Just a little pricey.
   

   ¿Te fue útil?

2. T

   Terrence

   Nueva York1 reseña

   1.0

   Comieron hace 6 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 2

   Waited for an hour and a half to get seated for my 2pm appointments. Never got served and left and went somewhere
   

   Benihana - Cherry Hill, NJRespuesta enviada hace 3 días

   Hey Terrence, we're really sorry to hear about your experience at Benihana - Cherry Hill, NJ. It's clear that we didn't meet your expectations and for that, we sincerely apologize. We understand how frustrating it can be to wait for a while and not get what you've booked, especially when it's a special occasion. We're taking your feedback seriously and we're working on improving our service times to avoid such delays. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

   ¿Te fue útil?

3. A

   Ashley

   Filadelfia1 reseña

   1.0

   Comieron en 3 de mayo de 2025

   1. Global 1
   2. Comida 4
   3. Servicio 4
   4. Ambiente 1

   Restaurant was very dirty. The food and service was overall pretty good though. Our chef was great
   

   ¿Te fue útil?

4. M

   Martin

   Nueva York4 reseñas

   2.0

   Comieron en 3 de mayo de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 1
   4. Ambiente 1

   I do not know how this place is still in business. They are drastically understaffed, and the staff they have seem completely miserable to be there. When we could not get an acknowledgment let alone a smile out of the hostess, looked around and saw exactly two Asian employees and the tired old decor we should have walked out. Sadly, it was my mother’s 84th birthday and she doesn’t get around great so we stayed. We were seated a half hour later than our reservation, and then didn’t see a waiter for another half hour. He took so long just taking our orders that I sent my husband to the bar to get us drinks. Our hibachi “chef” is an ex waiter who obviously had no idea what he was doing. Everything was cooked one item at a time. We were all eating onions because they were the only food we had in the first hour and a half of being there. There was no “show” or interactions of any kind. Just stay away!!!!
   

   Benihana - Cherry Hill, NJSe respondió el 4 de mayo de 2025

   Dear Martin Thank you for taking the time to share your experience. We’re sincerely sorry to hear that your visit fell so far below expectations, especially on such a special occasion. Your feedback regarding delays, service quality, and the hibachi experience is deeply concerning and will be addressed with our team immediately. This is not the level of hospitality we aim to provide. We understand your frustration and regret that we disappointed you and your family. If you’re open to it, we’d appreciate the opportunity to speak with you directly and make this right.
   

   ¿Te fue útil?

5. R

   Ronne

   Filadelfia3 reseñas

   5.0

   Comieron en 30 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Very good experience. We enjoyed the an early quiet dinner . Chief Rob was really good. He use to be one of our favorite servers so it was so good seeing him as a cook. He took his time, food was neatly cooked and well seasoned. He hit all the checks as far as the spatula flip, the heart shaped rice, the onion volcano just to name a few. We will definitely be back to request him again.
   

   Benihana - Cherry Hill, NJSe respondió el 2 de mayo de 2025

   Thanks for the feedback, Ronne! We're thrilled to hear that you had a great experience with us at Benihana - Cherry Hill, NJ. It's wonderful to know that our team's efforts to provide well-cooked food, well-hit checks, and attentive service met your expectations. We're delighted that you enjoyed your early dinner with us and that our Chief Rob made your visit memorable. We look forward to welcoming you back for another memorable dining experience.
   

   ¿Te fue útil?

6. C

   Corinne

   Filadelfia1 reseña

   4.0

   Comieron en 24 de abril de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 2
   4. Ambiente 2

   My reservation was for 7:15pm we weren’t seated until 7:30 then the host said to give out cook 5 min to get his self together it took that man 30 mins to come out. We just sat there patiently waiting. He finically comes out at 8pm. Food was good but having to wait that long was ridiculous. We came out for my son’s 18th Birthday. I could understand if the building was busy but at the time only 3 tables we busy the rest of the building was empty. Even the Chef it was a slow day.
   

   Benihana - Cherry Hill, NJSe respondió el 26 de abril de 2025

   Thanks for the feedback, Corinne. We're glad to hear that you enjoyed the food at Benihana - Cherry Hill, NJ. However, we're sorry to hear about your wait time and the inconvenience it caused. We understand how frustrating it can be to wait, especially when you have a special occasion like your son's 18th Birthday. We assure you that we're taking your feedback seriously and will work on improving our service. We hope to have the opportunity to serve you again in the future.
   

   ¿Te fue útil?

7. A

   Alicia

   Nueva York6 reseñas

   3.0

   Comieron en 20 de abril de 2025

   1. Global 3
   2. Comida 5
   3. Servicio 3
   4. Ambiente 3

   We tried the Easter brunch for the first time and loved the food prepared by Chef Dallas – it was perfectly seasoned and a real standout. We'd happily come back just for her cooking. Unfortunately, other aspects need work. The floor near our table was dirty with leftover food (even large steak pieces!), suggesting a need for better cleaning between seatings. More importantly, the service was extremely slow and poorly paced. After two hours, my husband and I had finished and left, while others at our table were still waiting for their main courses like steak and chicken. This slow delivery really impacted the enjoyment of the meal. Hopefully, the service speed and cleanliness can be improved to match the quality of Chef Dallas's excellent food.
   

   Benihana - Cherry Hill, NJSe respondió el 22 de abril de 2025

   Hi Alicia, Thank you for your feedback. We're thrilled you enjoyed our Easter brunch and the culinary expertise of our chef. We're sorry for the cleanliness and service issues you encountered. We'll address these with our team to ensure a better dining experience in the future. We hope to welcome you back soon. Best, Benihana - Cherry Hill, NJ Management Team
   

   ¿Te fue útil?

8. J

   Jabriyah

   Filadelfia1 reseña

   1.0

   Comieron en 15 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   the service was horrible…i was there for a hour before the chef came out!!!
   

   Benihana - Cherry Hill, NJSe respondió el 16 de abril de 2025

   Hey Jabriyah, We're really sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. It's quite disappointing to know that you didn't receive the high-quality service we strive to provide our guests. We strive to ensure that our guests feel attended to and satisfied, and it's clear we missed the mark during your visit. We appreciate you bringing this to our attention and we're taking it very seriously. We hope you'll give us another chance to serve you better in the future. Best Regards, The Management Team
   

   ¿Te fue útil?

9. J

   Janet

   Filadelfia4 reseñas

   3.0

   Comieron en 14 de abril de 2025

   1. Global 3
   2. Comida 5
   3. Servicio 2
   4. Ambiente 3

   Our chef was great, but the waiting times were awful. We were in there for 3 hours! That’s crazy !
   

   Benihana - Cherry Hill, NJSe respondió el 16 de abril de 2025

   Thanks for the feedback, Janet! We're thrilled to hear that you enjoyed your chef experience at Benihana - Cherry Hill, NJ. However, we're sorry to hear about the waiting times you experienced. We understand how frustrating that can be and we're sorry for any inconvenience caused. We're working on improving our service timings to provide a more seamless dining experience. We appreciate your patience and hope to serve you again soon. Best regards, Benihana - Cherry Hill, NJ Management Team
   

   ¿Te fue útil?

10. L

    Linda

    Filadelfia12 reseñas

    5.0

    Comieron en 10 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 4

    Server Jenny was fantastic as always. Paul the chef was awesome and fun. Great experience.
    

    Benihana - Cherry Hill, NJSe respondió el 12 de abril de 2025

    Thanks for the review, Linda! We're thrilled to hear that you had a fantastic experience at Benihana - Cherry Hill, NJ. It's always a pleasure to know that our team has made your visit enjoyable. We're also glad to hear that you found our chef to be fun and awesome. We always strive to provide a great value for our guests, and we appreciate your feedback on that. We look forward to welcoming you back soon. Best, The Management Team
    

    ¿Te fue útil?