Benihana - Concord, CA

Benihana - Concord, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jennifer

   San Francisco1 review

   3.0

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Staff were kind and polite. Over charged us by $60, happy I checked my tab, I don’t always check the check. They add salt 🧂 nearly everything. Could really taste the sodium.
   

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2. A

   Amadett

   New York City2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Making reservations to Benihana's in Concord using OpenTable was easy and necessary to get seated at the Benihana's in Concord. No wait. Get seated immediately.
   

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3. M

   Murat VIP

   San Francisco31 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   This time the food was amazing bit better but the service was still lacking. First, we waited more than 30 minutes for food cooking to start. Kids were hungry. At the end, when we were trying to pay, their computers didn't work. We waited almost 30 minutes to pay. By the time we left, we were there more than 2 hours.
   

   Benihana - Concord, CAResponded 2 days ago

   Thanks for the feedback, Murat. We're glad to hear that you enjoyed the food this time around. However, we're sorry to hear about the long wait times and the service issues you experienced. We strive to provide prompt service and delicious food to all our guests, and it seems we fell short this time. We appreciate your patience and understanding, and we hope to make your next visit a more positive one. Best regards, Benihana - Concord, CA The Management Team
   

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4. A

   Aurora

   San Francisco2 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was very good server was a little rude and we were sat where it was cold
   

   Benihana - Concord, CAResponded 3 days ago

   Hi Aurora, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our food and found our server to be helpful. However, we're really sorry to hear about your experience with our service. We strive to provide all our guests with the best possible dining experience and it seems we fell short this time. We will definitely address this matter with our team. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Best Regards, Benihana - Concord, CA The Management Team
   

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5. J

   Jen

   San Francisco4 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   Busy Mother’s Day. Waitress slow: everything was way behind: food was good though.
   

   Benihana - Concord, CAResponded 4 days ago

   Hey Jen, We're sorry to hear that your visit to Benihana - Concord, CA wasn't perfect on Mother's Day. We understand that the service was a bit slower than usual, and we apologize for the delay in serving your food. We're glad to hear that you enjoyed it, though! We strive to provide top-notch service to all our guests, and your feedback helps us improve. We hope you'll give us another chance to provide you with the top-notch service we're known for. Best, The Management Team
   

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6. M

   Michael

   San Francisco1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   I can't tell weather I should just never go back to Benihana again OR just never go on Mothers Day. I made this reservation a week in advance for 4:45pm for 4 people (two children and two adults) and then had to wait nearly a hour to get seated. To make matters absolutely the worst, by the time they sat us, they squeezed us into 2 seats at the end where neither kid could have access to the table. The staff did their best to accommodate but this just seemed like we should have been given a complete 4 spots like all the other families around us. This was unfortunate because I loved the food and the chef that served us, so much that I still left a tip for the people that were working hard. I just feel like this was the best worst experience I could have ever asked for to celebrate my wife on Mothers day. My recommendation is to either better manage table reservations OR give people a limit on tables during peak days so others can be served at their reservation time.
   

   Benihana - Concord, CAResponded 4 days ago

   Thanks for the feedback, Michael. We're truly sorry to hear about your experience at Benihana - Concord, CA. We strive to provide our guests with a memorable dining experience and it's clear we fell short this time. We understand the frustration of waiting for your table and the inconvenience it caused. We also apologize for the confusion with the seating arrangement. We're glad to hear that you enjoyed the food and found our chef to be excellent. Your comments will be shared with our team for improvements. We hope you'll reconsider and give us another chance to make your next visit a better one. Best, The Management Team at Benihana - Concord, CA
   

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7. E

   Elizabeth

   Unspecified1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Omar was incredible. Our server was wonderful too.
   

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8. R

   Robert

   San Francisco1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   We have a reservation for 7:00pm, and we’re sat an hour and 30 minutes later. Parties were all being seated before us that had a later reservation time. Food was amazing and chef was amazing as well. Service was absolutely brutal, I ordered steak and fried rice with Wagyu and it never arrived.
   

   Benihana - Concord, CAResponded 2 days ago

   Thanks for visiting us, Robert. We're truly sorry to hear about your experience. It's disappointing to hear that you had to wait for an hour and a half despite having a reservation. We take your feedback on the service and food very seriously and will use it to improve. We're glad you enjoyed the food, but we understand that the overall experience was not up to our usual standards. We hope to have the opportunity to serve you better in the future.
   

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9. J

   Julie

   San Francisco8 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   When you have reservations, you should be seated at a reasonable time within your reservations, not one hour later! They need to do better!
   

   Benihana - Concord, CAResponded 2 days ago

   Thanks for the review, Julie! We're sorry to hear about the seating issue you experienced. We understand your frustration and appreciate your patience. We will definitely look into this to ensure our guests are kept up to date with their reservations. We're glad to hear that you enjoyed our food and we hope to serve you again soon.
   

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10. S

    Stacy

    Sacramento1 review

    3.0

    Dined 7 days ago

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 4

    Food and drinks were great and they even accommodated my reservation change because I was stuck in traffic, but I was disappointed that I drove all the way from Sacramento and they would not accommodate the coupon they sent me for my birthday. That was disappointing. Shame on you Concord Benihana.
    

    Benihana - Concord, CAResponded 3 days ago

    Hello Stacy, Thank you for taking the time to share your experience at Benihana - Concord, CA. We're thrilled to hear that you enjoyed our food and drinks. However, we sincerely apologize for the inconvenience caused by your reservation change due to traffic. We understand how frustrating it can be to deal with unexpected delays, and we're sorry for any inconvenience caused. We also regret that you felt disappointed with the Benihana's handling of your coupon for your birthday. We appreciate your feedback and will definitely take it into consideration. We hope to have the opportunity to serve you again in the future. Best Regards, The Management Team
    

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