Benihana - Torrance, CA

Reseñas de Benihana - Torrance, CA de comensales del restaurante. Basadas en valoraciones recientes.

1. J

   Jenna

   San Francisco1 reseña

   5.0

   Comieron hace 5 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Went here for my friend’s bday and the service and food were great!
   

   ¿Te fue útil?

2. K

   Kaniya

   Los Ángeles2 reseñas

   3.0

   Comieron hace 7 días

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 3

   Was overbooked and the wait was crazy even with a reservation
   

   ¿Te fue útil?

3. R

   Richard

   Portland1 reseña

   1.0

   Comieron hace 7 días

   1. Global 1
   2. Comida 5
   3. Servicio 1
   4. Ambiente 1

   Your reservation time will not matter, you will still have to wait as if you did not have one. In this case it was 1 hour. The host and hostess told me that the reservation made on open table just guarantees you a spot in the restaurant not the actual time you selected. I knew Mother’s Day would be a busy day which is why I made a reservation days before but in the end, it did not matter. Once seated (an hour and a half after the reservation) we were quickly pressure to place our orders and our check came out in the middle of the meal as well as to go boxes. The overall experience at this restaurant was terrible. Whether is was open table’s fault or the restaurant’s management I will not know. What I do know is that I will not be visiting this restaurant or use open table in the near future.
   

   Benihana - Torrance, CARespuesta enviada hace 5 días

   Thanks for the feedback, Richard. We're sorry to hear about your experience at Benihana - Torrance, CA. We understand that waiting can be frustrating, especially when you've made a reservation. We apologize for the confusion and appreciate your patience. We also regret to hear about your dissatisfaction with our food and service. We strive to provide a memorable experience and your feedback helps us do that. We hope you'll consider giving us another chance to provide you with the quality experience you deserve. Best, The Management Team
   

   A 1 persona le resultó útil

4. N

   Nicole

   Los Ángeles6 reseñas

   4.0

   Comieron hace 7 días

   1. Global 4
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   We waited over an hour for our reservation. We understand it’s Mother’s Day — would’ve appreciated a phone call so that we weren’t waiting outside for that long. Our server was amazing! Food was great and vibes were top tier. Will def be back
   

   Benihana - Torrance, CARespuesta enviada hace 5 días

   Hi Nicole, We're so sorry to hear about your experience on Mother's Day. We understand that waiting for a long time can be frustrating, especially when you're looking forward to a special occasion. We're glad to hear that you enjoyed our food and service, and we hope that the wait was worth it. We're always striving to provide the best experience for our guests and your feedback is invaluable to us. We're looking forward to welcoming you back to Benihana - Torrance, CA soon. Best, The Management Team
   

   ¿Te fue útil?

5. D

   David

   Los Ángeles1 reseña

   1.0

   Comieron hace 7 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Booked a 7:45 pm reservation for my wife’s birthday, and took my family of 5 plus my wife’s parents looking forward to “dinner and a show”. Made reservation two days in advance. Showed up right at 7:45 with our group of 7 and checked in. Was told by the host that “reservations are running about an hour behind, and once at your table it can take up to an hour for the cook to arrive at your table”. After being shocked for a moment I asked for clarification: so you’re saying we can’t expect to be seated for our 7:45 reservation until 8:45? And likely not eat until 9:45?! Yes he said. At 7:45, people with 5:30 reservations were just getting their food now. He mentioned something about “they leave the reservation system open and so we get overbooked”. Guess that’s a management decision, and the consequence was my wife’s disappointment on her birthday as our whole family walked away, and this 1 star review. If going on a Saturday night, expect to eat 2 hrs after your “reservation”. Or do what we did and bail. We found another restaurant with no wait, and were almost done eating there when I got the phone call from Benihana that our table was ready, at 9 pm, 1hr 15 min after our reservation.
   

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6. M

   Maria

   Los Ángeles1 reseña

   2.0

   Comieron en 10 de mayo de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 2
   4. Ambiente 2

   The fried calamari was actually not calamari but baby squid. Very oily and taste fishy for $17 not good at all. Chef took a long time to show up. Also 1 server serving 3 tables of minimum 6 people each while other workers were just standing… I think it could do much better
   

   ¿Te fue útil?

7. L

   Lyanne

   Los Ángeles1 reseña

   1.0

   Comieron en 10 de mayo de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   We didn’t get food until 9:30 pm. And food quality was horrible. We saw the cook mix the eggs with the shell.
   

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8. N

   Nicole

   Atlanta2 reseñas

   5.0

   Comieron en 4 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The food was amazing and Matt (the bartender) was awesome! Stellar service and awesome drink recommendations. Thanks for making our date night memorable!
   

   ¿Te fue útil?

9. J

   Janet

   Los Ángeles1 reseña

   5.0

   Comieron en 4 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Chef Earl was awesome! Kids and adults enjoyed a lot! Food and service were great!
   

   ¿Te fue útil?

10. N

    NANCY

    Los Ángeles10 reseñas

    5.0

    Comieron en 1 de mayo de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Great night our waitress and chef Bert were amazing !
    

    ¿Te fue útil?