Benihana - Burlingame, CA

Commentaires sur le restaurant Benihana - Burlingame, CA de personnes qui y ont mangé. Selon des cotes récentes.

1. B

   Belinda VIP

   Los Angeles9 commentaires

   2.0

   Y est allé il y a 4 jours

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 1

   It was Morhers day, sure, but we walked in and they said they were 1 hour behind. We had 6:45 reservation and they said they were just seating 5:45. Poor planning system obviously. We went to the bar and squeezed in- ended up just eating there so we missed the whole reason to go to this restaurant…. Sitting at the cook plates and watching the prep of the food.
   

   Benihana - Burlingame, CAA répondu il y a 2 jours

   Hi Belinda, We're truly sorry for the confusion during your visit to Benihana - Burlingame, CA. We understand the frustration of waiting and the disappointment of missing your favorite day. We also regret any misunderstanding about our reservation system. We value your feedback and will use it to improve our service and communication. We hope to serve you again and provide a better experience. Best, The Management Team
   

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2. V

   Vincent

   San Francisco4 commentaires

   3.0

   Y est allé il y a 4 jours

   1. Cote globale 3
   2. Nourriture 4
   3. Service 4
   4. Ambiance 3

   We had reservations for 6:00 pm. We were not seated until 7:20pm. I had two babies with us. This was unacceptable. Why do we make reservations? This is poor management from the restaurant. We were not given any time line to be seated. Once seated, the service was excellent. The cooking show was great as usual.
   

   Benihana - Burlingame, CAA répondu il y a 3 jours

   Hello Vincent, We're really sorry to hear about your experience with the reservation time and the delay you experienced. We understand how frustrating this can be and we apologize for any inconvenience it may have caused. We're glad to hear that you enjoyed the food and the service, and we appreciate your feedback as it helps us improve. We'll certainly address this issue with our team to ensure a smoother dining experience in the future. We hope to have the opportunity to serve you again and provide a better experience. Best, Benihana - Burlingame, CA Management Team
   

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3. R

   Ryan

   San Francisco1 commentaire

   3.0

   Y est allé il y a 4 jours

   1. Cote globale 3
   2. Nourriture 5
   3. Service 3
   4. Ambiance 2

   Mother’s Day - so very busy. Crowds of patrons. Was not organized correctly. We informed Reed be at the bar agreement was to come get us. They did not. 20 minutes after our table was ready. I had to go up to the front desk to inquire which point they said they were yelling for us, but obviously they did not follow our agreement to come get us at the bar. Bartenders were confused and disorganized and inefficient. Drinks not very good. Ambience in the back bar room felt like a cheap casino Café. Maybe I’d go again on a slow day, but Certainly never again on a big crowd. Could not hear the chef performer, smooshed into the table. Everything felt rushed. Spending a lot of money for the gimmick. Better just go to another restaurant.
   

   Benihana - Burlingame, CAA répondu il y a 2 jours

   Thanks for the review, Ryan. We're truly sorry to hear about your experience on Mother's Day. It's disappointing to know that we fell short of our service agreement. We understand that the confusion and disorganization you experienced affected your overall experience. We also regret the quality of our drinks and the atmosphere you felt in the back bar room. We strive to provide an enjoyable and efficient dining experience for all of our guests, and we're sorry we fell short this time. We appreciate your feedback and will use it to improve. We hope to have the chance to serve you better in the future.
   

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4. O

   Olivia

   San Francisco1 commentaire

   1.0

   Y est allé il y a 4 jours

   1. Cote globale 1
   2. Nourriture 4
   3. Service 1
   4. Ambiance 1

   Management and service were terrible. We had to wait over an hour for our reservation. They were extremely overbooked and didnt have anything to offer guests who had to wait that long for their reservation. Everyone was waiting. It was horrific. Once we were seated, the waitress was rushing through everything at the beginning and rarely came back to our table to check in. The table was also not very clean and took forever to get hot enough for the chef to start cooking anything. The chef didn't do any of the regular tricks they normally do either.
   

   Benihana - Burlingame, CAA répondu il y a 3 jours

   Hey Olivia, We're really sorry to hear about your experience at Benihana - Burlingame, CA. We understand how frustrating waiting can be and we apologize for the inconvenience you faced. It's clear from your review that we didn't meet our usual high standards. We're taking your feedback seriously and will work on improving our service and cleanliness. We hope you'll give us another chance to provide a better dining experience in the future. Best, The Management Team
   

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5. E

   Eugene

   San Francisco1 commentaire

   1.0

   Y est allé il y a 5 jours

   1. Cote globale 1
   2. Nourriture 2
   3. Service 2
   4. Ambiance 2

   They were extremely behind and over booked. No heads up from the staff, no acknowledging the fact that they were 45 mins behind on the reservations when asked when we would be seated. Poor management by the front of the house to overbook on Mother’s Day. Saw a bunch of old moms standing for an unreasonable amount of time, no extra chairs brought out for the elderly. No offer to comp a portion of people’s bills, no offer to start bringing out beverages for people who were waiting to start out with. Just really poor management. Then you pay over $500 with gratuity built in. Gratuity is based off of service, it’s a choice for the customer and it’s subjective. Your service was crap on a very important day. I’ve been going to this location for the past few 10 years and watched it slowly decline. I will no longer be going here.
   

   Benihana - Burlingame, CAA répondu il y a 3 jours

   Hello Eugene, We're truly sorry to hear about your experience at Benihana - Burlingame, CA. We strive to provide excellent service and it's clear we fell short during your visit. We understand how important special occasions like Mother's Day can be and we apologize for the inconvenience caused. We also acknowledge your feedback regarding the delay in seating and the overbooking. We will address these issues with our team to ensure a better experience in the future. We hope you'll consider giving us another chance to show you the true Benihana experience. Best, The Management Team
   

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6. J

   Jocelyn (Joy)

   San Francisco1 commentaire

   5.0

   Y est allé il y a 5 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   OverAll Just a Wonderful Experience For Mothers Day!
   

   Benihana - Burlingame, CAA répondu il y a 2 jours

   Hi Jocelyn (Joy), we're over the moon to hear that you had a wonderful experience celebrating Mother's Day at Benihana - Burlingame, CA! It's fantastic to know that our food, service, and value all hit the mark. We strive to make every visit memorable and it's heartwarming to hear that we succeeded on this occasion. Thank you for choosing us for your special day. We look forward to serving you again soon! Best, The Management Team
   

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7. A

   Ana Leah

   San Francisco3 commentaires

   5.0

   Y est allé il y a 5 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   nice experience. will come again soon thank you very much
   

   Benihana - Burlingame, CAA répondu il y a 3 jours

   Hi Ana Leah, Thank you so much for your wonderful review! We're thrilled to hear that you had a nice experience at Benihana - Burlingame, CA. It's always our goal to provide top-notch service and delicious food, and we're glad to know we hit the mark during your visit. We appreciate your feedback and look forward to welcoming you back soon. Best regards, The Management Team
   

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8. K

   Konstantinos

   San Francisco1 commentaire

   1.0

   Y est allé il y a 5 jours

   1. Cote globale 1
   2. Nourriture 3
   3. Service 1
   4. Ambiance 1

   They were extremely overbooked and not honoring the booking times
   

   Benihana - Burlingame, CAA répondu il y a 3 jours

   Hey Konstantinos, We're really sorry to hear about your recent experience at Benihana - Burlingame, CA. We understand that planning and executing our operations can sometimes be challenging, especially when we're extremely busy. We apologize if you felt like you were being rushed. We're taking your feedback seriously and will make sure to address this issue. We hope you'll give us another chance to provide you with the dining experience you deserve. Best, The Management Team
   

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9. V

   Victoria

   San Francisco23 commentaires

   5.0

   Y est allé il y a 5 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Although it was super busy for Mother’s Day and we had to wait over 40 minutes past our reservation time, our chef was super entertaining and made my daughter’s 18th birthday super fun! And of course, the food was super delicious!
   

   Benihana - Burlingame, CAA répondu il y a 3 jours

   Hi Victoria, Thank you so much for your kind words and for choosing to celebrate Mother's Day with us at Benihana - Burlingame, CA. We're thrilled to hear that you and your daughter had a fun time at our restaurant. We strive to provide an entertaining and memorable dining experience for all our guests, and it's great to hear that we hit the mark during your visit. We're also glad to know that you enjoyed the food! We noticed that you rated the value a bit lower and we appreciate your honesty. We always aim to provide the best quality food and service at a reasonable price. We hope to see you again soon! Best regards, The Management Team
   

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10. I

    Irwin

    Tahoe 1 commentaire

    1.0

    Y est allé il y a 5 jours

    1. Cote globale 1
    2. Nourriture 1
    3. Service 1
    4. Ambiance 1

    Made a reservation and it was a waste of time. Over hour to be seated. Left and didn't wait. Why have reservations?
    

    Benihana - Burlingame, CAA répondu il y a 3 jours

    Thanks for visiting us, Irwin. We're truly sorry to hear about your experience at Benihana - Burlingame, CA. We understand how frustrating it must have been to wait for your table despite having a reservation, and we sincerely apologize for the inconvenience. We assure you that this is not the standard we aim for. Your feedback is invaluable to us and we will certainly look into this matter. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Burlingame, CA Management Team
    

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