Enable JavaScript to run this app.
Skip to Main Content
OpenTable logo
  1. Home
  2. United States
  3. New York / Tri-State Area
  4. Manhattan
  5. Upper West Side
Serafina Upper West, New York, NY

Serafina Upper West

4.4
4.4
633 Reviews
$30 and under
Italian
Located in NYC's premiere “suburban” oasis, we bring energy to the ground floor of The Art House New York Hotel. We are a friendly destination for families, professionals and visitors. Vibrant frescos grace the walls while the pizza oven takes center stage. Our dining room offers expansive vies of the busy streets, while our patio seating puts guests right in the middle of the action. We offer delicious Italian cuisine, featuring fresh pastas, pizzas, seafood and meats.

UPDATED COVID-19 POLICY:In adherence to the NYC mandate, all eligible guests 12 years and older must be vaccinated against Covid-19 to enter our restaurant. You will need to provide proof of at least one dose of the Covid-19 vaccination to enter & dine indoors. The following are acceptable proof of vaccination with a matching valid ID: NYS Excelsior Pass, State or Country issued digital pass or Vaccination Card. Unvaccinated guests are welcome to dine outdoors. Outdoor dining is on a first come, first serve policy.

Make a reservation

2 people

7:00 PM


Booked 35 times today
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Italian, Pizzeria, Pizza Bar

  • Hours of operation

    Lunch Daily 12:00 pm–4:30 pm Dinner Daily 5:00 pm–10:00 pm

  • Phone number

    (212) 595-0092

  • Payment options

    AMEX, Diners Club, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Our Private Dining Coordinator: (855) 784-1697

  • Neighborhood

    Upper West Side

  • Cross street

    77th

  • Parking details

    Street Parking

  • Public transit

    Subway lines 1 & 9 to 79th Street

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine

Popular dishes

What 633 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.4
4.4 based on recent ratings
  • 4.4Food
  • 4.4Service
  • 4.3Ambience
  • 4.2Value

NoiseModerate

Sort by

Filters

  1. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food4service5ambience5
    Great service. Extensive menu options. Welcoming environment for family
  2. b

    bobs

    New York Area

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food1service3ambience2
    Good incredibly bland. Food was t as good as Olive Garden which is saying something. And took forever to arrive The pizza wasn’t bad
  3. AD

    AnonymousDiner

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    Considering that it is a chain, I expected the food to be subpar. However, I was very much mistaken and the food was excellent. I ordered the branzino, which was not only full of flavor but also interestingly and beautifully presented.
  4. AS

    AndrewS

    San Francisco

    2 reviews

    2.0

    2 reviews

    Dined 7 days ago

    overall2food2service2ambience4
    Food was just mediocre. The chicken parm is hammered THIN and prepared in such a way that it looks like a 9” pizza. Which means that it is mostly breading and cools down quickly. The waiter just seemed to have an attitude. Maybe he was having a bad day, but it was clear that he wasn’t enjoying his work (and took it out on us)
  5. RM

    RichardM

    Los Angeles

    3 reviews

    3.0

    3 reviews

    Dined on November 29, 2022

    overall3food1service5ambience4
    Our waiter, Jose, was great. Friendly, helpful, flexible. Food was disappointing. The crostini was gooey, not crisp and not hot
  6. S

    Scooter

    New York Area

    8 reviews

    5.0

    8 reviews

    Dined on November 27, 2022

    overall5food5service5ambience5
    As always food, service always consistently perfect.. great waiters and servers always smiling and happy to help in any way
  7. E

    Elsy

    Portland

    7 reviews

    vip
    4.0

    7 reviews

    Dined on November 26, 2022

    overall4food4service5ambience4
    Had an early dinner before a movie and it was the perfect pairing. good service and reasonable value for good food in nice ambience
  8. P

    Pipa

    Seattle

    2 reviews

    3.0

    2 reviews

    Dined on November 25, 2022

    overall3food3service1ambience4
    I had the octopus and thanksgiving dinner. Octopus didn’t taste fresh and the thanksgiving meal did not come as advertised- we paid for items that did not arrive. Manager told us we were imagining things though it was right there on the menu and he was strangely unfriendly. Mediocre meal and unpleasant customer service means I will not return to this location and I do not recommend it. What a bummer we chose this place for the holiday!
  9. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 24, 2022

    overall5food5service5ambience5
    We arrived early for our reservation and they had no problem sweating us. Foot was excellent. Noise level was perfect. We’d go again.
  10. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 23, 2022

    overall5food5service5ambience5
    Thanksgiving
  11. AL

    loveALLrestaurants

    New York Area

    72 reviews

    vip
    2.0

    72 reviews

    Dined on November 22, 2022

    overall2food3service1ambience3
    We booked this reservation 2 weeks in advance. When we arrived we were told our table is not ready. We waited 15-20 minutes and we were then given a terrible table in the back corner of the bar, a four-top for five people. Server was mostly absent, however, when present he was rude and seemed bothered by every request. Special snapper was soggy and covered with a heavy pungent sauce not described by the waiter.
  12. T

    Tasha

    New York Area

    1 review

    5.0

    1 review

    Dined on November 20, 2022

    overall5food5service5ambience5
    Managers ensured we had an amazing anniversary evening.
  13. SP

    SusanP

    New York Area

    6 reviews

    vip
    5.0

    6 reviews

    Dined on November 19, 2022

    overall5food5service4ambience3
    We were seated right away! The food was delicious! Servers were good, had many. However, Caroline is a fantastic server and junior was also spot on with service.
  14. OT

    OpenTable Diner

    Adelaide

    3 reviews

    5.0

    3 reviews

    Dined on November 19, 2022

    overall5food5service5ambience3
    Great meal!
  15. JL

    JoanneL

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined on November 19, 2022

    overall5food5service5ambience5
    We dined at Serefina before seeing a show .everything was delicious .
  16. W

    Will

    1 review

    5.0

    1 review

    Dined on November 18, 2022

    overall5food5service4ambience5
    Food was great, good service, enjoyed the aesthetic/vibe
  17. HS

    HillaryS

    1 review

    5.0

    1 review

    Dined on November 12, 2022

    overall5food5service5ambience5
    Great food, service and pleasant not too noisy atmosphere.
  18. OT

    OpenTable Diner

    Philadelphia

    4 reviews

    5.0

    4 reviews

    Dined on November 12, 2022

    overall5food5service5ambience5
    Our go-to place with the kids but doesn’t feel like a kids restaurant. Food is always delicious. Wine options are solid, highly recommended!
  19. A

    Anna

    Philadelphia

    7 reviews

    5.0

    7 reviews

    Dined on November 11, 2022

    overall5food5service5ambience5
    Excellent food and amazing service. Exceeded expectations!
  20. SR

    SarahR

    New England

    1 review

    5.0

    1 review

    Dined on November 11, 2022

    overall5food5service5ambience5
    Wonderful place close to the Beacon Theater. Food was delicious and service was excellent.
  21. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on November 6, 2022

    overall3food4service1ambience4
    Food was good and served in timely manner. Service was horrible. Waiter ignored us while attending to two other tables seated well after us and continued to ignore us through the entire dinner.
  22. EA

    EdwardA

    Charleston

    11 reviews

    4.0

    11 reviews

    Dined on November 5, 2022

    overall4food5service5ambience5
    Food was excellent! Service was excellent. Pric, a bit high but not outrageous.
  23. F

    Funtime

    New York Area

    15 reviews

    5.0

    15 reviews

    Dined on November 5, 2022

    overall5food5service5ambience4
    Really nice food. Had a nice time on a very busy night.
  24. CP

    ChloeP

    1 review

    5.0

    1 review

    Dined on November 5, 2022

    overall5food5service5ambience5
    Great experience for a birthday ! We have a very good time
  25. B

    Bobby

    New York Area

    40 reviews

    vip
    5.0

    40 reviews

    Dined on November 5, 2022

    overall5food5service5ambience5
    It was Friday before the marathon. The place was packed and I was certain they would make us wait even though we were there on time for our reservation. To my surprise, they sat us immediately, with a smile and the ensuing service was great. Nice evening
  26. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 4, 2022

    overall5food5service5ambience5
    Friends birthday
  27. L

    Lbgirl

    New York Area

    29 reviews

    5.0

    29 reviews

    Dined on October 28, 2022

    overall5food5service5ambience4
    We arrived and were seated promptly. We were given an option of a few different tables which was very nice. The wait staff were very friendly and attentive. The food was delicious and our waister offered complimentary seasonings if we were interested. It is a loud environment as there are families with children in attendance. It didn’t bother us as we were not out on any special date or event.
  28. AM

    AMardach

    New York Area

    39 reviews

    vip
    4.0

    39 reviews

    Dined on October 28, 2022

    overall4food5service4ambience3
    Overall very nice. Was served the wrong wine-we ordered Montepulciano and were served an oaky red. My guest & I are in the hospitality industry and understand when mistakes are made. Informed the waiter-I chose to stay with the glass.
  29. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on October 26, 2022

    overall5food5service5ambience5
    This location is far better on all fronts than the Serafina location Broadway and 51st Street. I appreciate the friendly and efficient staff. The food is extremely well prepared and delicious. The atmosphere is welcoming.
  30. A

    Anngie

    New York Area

    6 reviews

    3.0

    6 reviews

    Dined on October 16, 2022

    overall3food4service4ambience2
    All was very good. BUT Ser vice was too quck..... I recommend telling wait staff that you are NOT in hurry.
  31. N

    Nancypaula

    New York Area

    34 reviews

    vip
    5.0

    34 reviews

    Dined on October 15, 2022

    overall5food5service5ambience4
    There were 5 of us and each got something different and we were all pleased. We even got a requested round table. Service was excellent - in a Saturday nite. Highly recommend for a moderately priced restaurant in NY where most are so over priced.
  32. FB

    FatBoy

    New York Area

    1 review

    3.0

    1 review

    Dined on October 12, 2022

    overall3food2service5ambience5
    The pizza was not great. Undercooked, and the slice fell apart as soon as you picked it up. It was bad. My chick parm was also weak. Overcooked dry and the sauce was bland. Will not come back.
  33. AF

    ArdentFan

    New York Area

    13 reviews

    5.0

    13 reviews

    Dined on October 12, 2022

    overall5food5service5ambience4
    We chose this restaurant because of its proximity to the Beacon Theatre. We had no idea we'd have such an exceptional meal! Everything we ordered was delicious and the service was delightful. Jose is a great server and his teammates were efficient, pleasant and unobtrusive. We will definitely be back.
  34. OT

    OpenTable Diner

    Toronto

    1 review

    vip
    4.0

    1 review

    Dined on October 8, 2022

    overall4food3service5ambience5
    It was solid, convenient because we were going to a show after, but the food was just OK
  35. LC

    LaryC

    1 review

    5.0

    1 review

    Dined on October 7, 2022

    overall5food4service5ambience5
    We were a table of nine, gathered for a reunion of nurses who worked together in Manhattan of the 1980s. One pivotal person was a beloved nurse manager who was there in spirit, having recently died. Michael was very understanding and brought us a lit candle to place beside her picture at the center of the table. Throughout our dinner both he, and later, Caroline, were very gracious, kind, and respectful. Caroline even accommodated us by taking some group pictures for us so no one would have to be behind the camera and excluded. Now we have have permanent pictures of an afternoon of fine food and a new warm memory. In gratitude, Lary Campbell
  36. SK

    SaskiaK

    1 review

    5.0

    1 review

    Dined on October 4, 2022

    overall5food5service5ambience5
    Really nice food & good service The Tiramisu was the best!
  37. FG

    FeliciaG

    New York Area

    1 review

    4.0

    1 review

    Dined on September 30, 2022

    overall4food4service4ambience4
    A lovely dinner before a show, the menu was limited to pasta, salads, and appetizers due to an issue on the block Staff was fabulous
  38. F

    Frenchie

    Columbus

    3 reviews

    3.0

    3 reviews

    Dined on September 26, 2022

    overall3food3service2ambience3
    This restaurant is well suited for someone who wants a low key reasonably priced meal. The ambience was pleasant. The food was good, not wow, but good. The food was reasonably priced. The service had some hitches, which I hesitated before mentioning in light of the difficulties restaurant workers have experienced the last few years. Main issue was that our waitperson was a tad snarky.
  39. OT

    OpenTable Diner

    New England

    2 reviews

    4.0

    2 reviews

    Dined on September 23, 2022

    overall4food4service4ambience1
    Really not the most pleasant dining experience. A lot of children running around the restaurant (?). Felt like there were more children than adults. It felt more like a Friendly’s (remember those?) versus what I thought Serafina was supposed to be. Not sure if that’s a regular sight there but it was very distracting for what was supposed to be a nice dinner.
  40. RY

    RoseY

    New York Area

    3 reviews

    1.0

    3 reviews

    Dined on September 18, 2022

    overall1food1service1ambience2
    Reserved a table here for my daughters birthday. Service was slow. Food cold and mediocre. They forgot a dish and did not cut the correct number of slices of cake for the number of our guests (one slice short). The manager was dismissive. They spilled drinks and oil on my daughter’s hair and back. Nothing comped but apologies throughout a catastrophic meal. Won’t be returning to this location.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sealed or wrapped utensils used
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
    • Contactless payment available
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Serafina Upper West does offer delivery in partnership with Chow Now. Serafina Upper West also offers takeout which you can order by calling the restaurant at (212) 595-0092.

Serafina Upper West is rated 4.4 stars by 633 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 35 times today
Google Map for Serafina Upper West

2178 Broadway, New York, NY 10024

Additional information

  • Cross street

    77th

  • Neighborhood

    Upper West Side

  • Hours of operation

    Lunch Daily 12:00 pm–4:30 pm Dinner Daily 5:00 pm–10:00 pm

  • Cuisines

    Italian, Pizzeria, Pizza Bar

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Street Parking

  • Public transit

    Subway lines 1 & 9 to 79th Street

  • Payment options

    AMEX, Diners Club, Discover, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (212) 595-0092

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Our Private Dining Coordinator: (855) 784-1697

  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Do Not Sell or Share My Personal Information
Copyright © 2022 OpenTable, Inc. 1 Montgomery St Ste 700, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking LogoPriceline LogoKAYAK LogoAgoda LogoRentalcars LogoOpenTable Logo