American Grille - Marriott Vancouver Airport
Brunch: Sunday: 11:00 am, - 3:00 pm
Lunch: Monday - Friday; 11:00 am - 4:00 pm, Saturday 11:00 am - 4:00 pm
Dinner: Daily: 4:00 pm - 10:00 pm
Largest meeting room is Coastal Mountain Ballroom with maximum meeting space of 4,295 sq ft and maximum seating capacity of 500
Not happy with this restaurant or the service staff...We will not be back or as least until the renovations are done and then there is a "BIG IF" to give it another try...service was awful and food was cold...
The restaurant is under renovation and is using a conference room in the meantime, it's almost like a canteen. We had crab cakes as appetiser and it was a bit burnt and the presentation was not pleasant. The sandwiches were good. The setting was awkward. I guess if we were notified in advance that the restaurant is under renovation, we would probably be better prepared and more at ease at the setting
Restaurant under renovation so not as decent as before. Hope when it’s done will provide better eating environment. Food and Service continues to be good though
The restaurant is currently undergoing renovation and temporary location is upstairs. It took more than 1 hour for our breakfast order to arrive and food was cold. Did not serve us jams for our toasts. My hot water had an eyelash sitting on the slice of lemon. The server did not explain to us ahead of time that the delay was because of the challenges they are having in the kitchen due to the renovation. We noticed that there were tables that got served ahead us even though we arrived and ordered before them.
The tuna ceviche was a good late night meal. The service in the lounge was great & I didn't have to flag anyone down as I did next door at Harold's.
They moved upstairs temporarily because of the renovation. The whole environment feels so weird. Even if it was temporary, they should have at least made the space more suitable for dining experience. Quite disappointed. Not a very pleasant experience for my first date.
The service was very good, and my beef tenderloin was excellent. However, American Grille is currently undergoing renovations, with the dining area now on the second floor. If you are planning to dine here, I would suggest waiting until the renovations are complete. From earlier visits, I remember the downstairs dining area as being much nicer, and the food being warmer. We used an Entertainment Book coupon - without the coupon our meal would have been rather expensive.
We went for breakfast. While we were willing to look beyond the makeshift room that was being used during renovations, nothing could excuse the disinterested server who screwed up our egg order and then, after promising to rectify it by placing the order again, forgot to place the order. Or, how about a buffet breakfast with next to no options and basic fare for $25.00? None of this place made any sense. A total washout.
Even though they are currently under construction the lunch and atmosphere was great. The waitress wasn't as attentive as I would have hoped but would still go back again.
The service was really really slow. I mentioned in the reservation that we were coming to celebrate a birthday, we arrived and it was never acknowledged. My daughter was never offered her dessert that was included in the kids meal. We also asked for a salad instead of fries, she got the fries. We had to ask for our table bread after we had been seated for at least 20 to 30min. Then it took forever for our meals to come. The server was pleasant enough but needs to maybe work behind the bar or something instead.
Food is okay. Restaurant is in temporary location.
The hotel was under renovation so there was confusion finding it. Nice staff.
Delicious Food & Great Service
Everything seemed to suffer from the attempts to cope with renovations. This restaurant has been one of my Richmond favourites for many years. I hope it will recover its charm and standards when the renovations are complete.
Although restaurant has moved to second floor the staff and the food continue to maintain a friendly environment. Staff is best service, food is great.
Went there for lunch with a friend and was shocked to find the restaurant renovating. There was no news about renovation on the hotel website or opentable website. We picked this restaurant because of the nice high ceiling window overlooking the street, so it was unprofessional not to announce renovations on website that make dining reservations. So, we had no choice but went to a banquet room on 2nd level. Staff was nice, but she forgot to put in my dining rewards that caused me to contact open table to put back the points. Fish taco was mediocre, as it seemed to be processed frozen fish fillet, not the fresh halibut or cod. Probably won't go back there for a long time.
Food is tasty and service is excellent. Good place for friends get-together dining.
Very nice atmosphere, service and menu with ample selections and variety!! Remi our waitstaff person was superb and very helpful!!
Good choice near the airport lodging. Bar next door has 3-6pm happy hour, and restaurant had a large menu with something for everyone. Fish was very fresh and perfectly prepared. Staff was extremely accommodating for special requests/entree modifications.
Took over 40 minute to get food to our table.
The food is consistently delicious and the service was wonderful. Rated overall as only 3 stars for this particular visit because we were seated near the open cooking area and was extremely smoky. Not clear if there was a ventilation problem during this visit but this will not deter me from coming again for the food. Hopefully this issue is resolved before we come again!
Food was very delicious and staff there are ALWAYS AMAZING 😊
I ordered fish and chips the batter was so hard and cod was tasteless, it was probably not very fresh and was frozen cod filet from China?
Great service and the food was delicious.
My family and I used to go to American Grille all the time throughout my childhood. Decided to go back for my 24th birthday and unfortunately it was a pretty big let down. I’ve worked in the service industry for 10 years now and I know what quality service and food is.
The food was just okay...really nothing special. I had the Salmon burger, it was flavourless, and the bun was just way too big and doughy for the amount of salmon on there. My uncle and dad got the soup of the day which was supposed to be a lamb and vegetable...there was no lamb in it and it didn’t even have any lamb flavour what so ever. My mom had the halibut burger and she was very unimpressed as well. Just overall, not great food and extremely overpriced for the quality.
In terms of the service the waitress and the host were great and that was probably the one good thing about the experience. However the manager was very unpleasant. She came to our table twice and both times made very interesting comments, that honestly made us not teel very welcomed. The first comment was when we arrived there and she came to our table and said something along the lines of “you guys look like your not in the right place” the second comment was when she dropped off my uncles fish tacos and he told her to put them in the middle because he was sharing with my brother and she made a comment “well theres only 2”. It was just very offputting to me for a manager to make those kind of comments. Both my mom and I kept looking at eachother and just thinking “wtf”. If she had come to our table one more time and made a comment I would have said something to her. Overall, not a great experience.
Food was good, service excellent, French wine pricey and tasted not good.
Kitchen smell quite obvious, need improvement or sit further away.
Excellent service - Remi was knowledgeable about menu, friendly, not rushed. Good food - interesting green salad, great ribs. Location not scenic, but nice interior.
The food was amazing and by the portion were big! The servers were very nice and attentive. We didn't even feel we were rushed despite staying for longer. I totally recommend this place! Good food and great ambiance!
The pros for this restaurant are many, food and service are great. In my opinion the decor still looks good but the chairs could be updated, the one I was sitting on could use a new cushion seat!
Staff, food, friendly environment. Enjoy going to this restaurant for casual meal
Good Good Good
Great service and food. We were celebrating a birthday and they even gave us a cake, on the house
Our waiter Renee was excellent, and the food was great too!
Very good consistent Restaurant good service and excellent serving staff
The Ling Cod chefs feature was fabulous!!
Great food & ambience! Great service and reasonably priced.
The food was not as good as usual and the server seemed overwhelmed
Servers were friendly, food were good
We were all impressed with Jovi, our waiter, who was friendly, helpful and had a great sense of humour. Well done!``
Don’t understand the high rating on trip advisor. Good, but unremarkable, hotel restaurant food. Would not go there again.