Ruth's Chris Steak House - Pasadena

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1. AM

   AMMM

   Orange County

   1 review

   vip
   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Excellent food! Amazing service!

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2. PS

   PeterS

   Los Angeles

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   We are always pleased with our dinners and celebrations at Ruth’s Chris. Last night was the very best meal we have ever had there. Everyone of us enjoyed. Of course the New York Strip was great and done perfectly, however we tried the Sea Bass last night (and I’m not a big fish guy) and it was absolutely incredible. Edwin was a great waiter as well. Last night was the Pasadena location

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3. I

   Issy4realz

   Palm Springs

   9 reviews

   vip
   2.0

   9 reviews

   Dined 5 days ago

   overall2food2service3ambience1

   We been coming here for many years it’s always been our birthdays or anniversary go to place , always was one of our favorite restaurants. Unfortunately things change and for the worst . Hostess was not very friendly as they should be especially considering this supposedly is a fine steakhouse facility. Made us wait ten minutes past our reservation time . Which at 9 o’clock had many empty tables . She takes us to are table and walks us through the waiters walk way very confusing trying to dodge wait staff with food and drinks not sure why she did that . Sat us right next to door way where everybody walks by, sits us and I was confuse as to why she sat us here and sits us down, I sit down on chair that didn’t have utensils and she said not to sit there and sit the at a different chair . I was literally shocked she made me move instead of rearranging utensils. It honestly ruined my evening and I should of said something but look like managers was already dealing with other issues and complaints. It really set the mood for the night . The waiter was very nice but seem very overwhelmed, in years past they always had a team of people helping you but not any longer . He did everything so we waited more than normal for things that shouldn’t be happening at a restaurant of this magnitude . We shared a cowboy ribeye and we ate half of it due to amount of fat in this steak. Like I said I’ve been coming here for years and I get ribeyes are fatty but for 75$ this was steak had the quality of a steak you buy at Stater bros, not to say that’s bad but at staters bro I get 3 steaks for $25 . The lobster bisque one of my favorite things to order tasted cold and water down, So the quality of there food has down down as well . It just seem like they had a very off night and not sure if I’m willing to give them another try as the Pasadena Ruth’s Christ had always been my fav!

   Ruth's Chris Steak House - PasadenaResponded 3 days agoIssy4realz thank you for your candid review. We hold ourselves to the highest brand standards for both food quality and service we wish we'd made a better impression. Your valuable feedback has been shared with the local team for review. We appreciate your feedback and hope to welcome you in again soon.

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4. MI

   MIal

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   overall5food5service5ambience4

   Food was wonderful. Hadn’t been here in years and everything about it was great.

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5. RM

   RosaM

   Los Angeles

   11 reviews

   vip
   2.0

   11 reviews

   Dined 6 days ago

   overall2food3service3ambience5

   I was so excited to have an awesome dinner date! We had a double date and it was nice to catch up with old friends. However, our food was super late! The tables sitting next to us got there food way before us.. even though we placed our food way before them. I finally asked our waiter Andrew what’s going on? He apologies and said he will let his manager know. Manager never came to our table. My friends chicken was burned and that’s why our food was delayed. I get things happen but communicate with us, offer a salad for the wait time. I would thing Ruth Chris restaurant chain can be work more on customer service. Did I mentioned, that we where the only Hispanic couples in that room? It makes you wonder.

   Ruth's Chris Steak House - PasadenaResponded 4 days agoRosaM please know that our culture, policies and training are designed to ensure each guest is treated fairly and with respect. We pride ourselves on our founder's commitment to hospitality and service, and fostering this culture is our top priority. Please direct reply with your contact information, including your name, email address and a phone number so that we can reach out to find out more about your recent experience.

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6. OT

   OpenTable Diner

   Los Angeles

   4 reviews

   3.0

   4 reviews

   Dined 6 days ago

   overall3food4service5ambience1

   The table sitting next to us was noisy. They were screaming, yelling, and it was difficult for us to have a fine dinner. No one told the guests on that table to stop screaming. We can’t believe the restaurant staff allowed them to do what they did. It was disturbing and we did not enjoy eating in this 5 star restaurant. We hope the restaurant did not allow this as we could not have a good conversation. It hurts our ears

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7. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   vip
   2.0

   2 reviews

   Dined 6 days ago

   overall2food2service2ambience3

   Ordered barbecue shrimp, Spicy shrimp dish came out instead. They had to take back the appetizer and bring the right one. Then the steaks were over cooked. They took back the steaks and recooked new steaks. Overall was a long wait and we just packed up the main course to take home as it was getting late.

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8. OT

   OpenTable Diner

   Las Vegas

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   the food was amazing and so was our host, had a lovely evening.

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9. J

   Jeff

   Los Angeles

   8 reviews

   5.0

   8 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   I celebrated my birthday with my wife this year, again. I remembered why I do. The service was a 10, the food was a 10, the way they treated me was a 10. I really enjoy coming to this location very much and will be back again soon. I also thought they were very well organized. The restaurant was packed, but, there was complete organization and every customer was being catered to, which was impressive.

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10. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on August 11, 2022

    overall5food5service5ambience5

    My wife and I have been coming to this Ruth’s Chris location for years. We’ve never had a bad experience, and this visit was no exception. We came to celebrate my wife’s birthday. Even though we’ve tried a ton of popular steakhouses around LA, Ruth’s Chris is still one of our favorites in terms of taste. Service today was excellent as usual and all staff was friendly and helpful. Thank you!

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11. ER

    ErikaR

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on August 7, 2022

    overall5food5service5ambience5

    We had an outstanding meal; delicious, served hot and stayed hot; enjoyed every bite. The service was impeccable. It was a great way to celebrate a birthday!

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12. J

    Jer26

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined on August 7, 2022

    overall5food5service5ambience5

    This was my first time ever at Ruth Chris. I have been wanting to come here for quite a while now and finally for my 4th Anniversary me and my wife finally did. I had really high hopes based on all the reviews and research and boy was I not disappointed. They personalized the menu for our anniversary and also put confetti on the table to start. We ordered the Ribeye, stuffed herd chicken, Mac and cheese lobster, and fresh berries. Every single item tasted amazing so juicy and flavorful. At the end they brought out 2 champagne glasses with a happy anniversary cheesecake which were on the house and amazing. Big thank you to Stacy who was our waitress for the night and she was amazing.

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13. OT

    OpenTable Diner

    Orange County

    1 review

    4.0

    1 review

    Dined on August 3, 2022

    overall4food5service5ambience4

    Service was exceptional!! Filet Mignon was perfectly cooked and so tender I cut it with a butter knife. Lobster tail was a bit small but was sweet and succulent. Bar area was lively but not too noisy. Didn't care for the high bar tables and disappointed that there was only one booth in the entire bar area.

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14. S

    Stef

    San Francisco

    26 reviews

    vip
    5.0

    26 reviews

    Dined on August 2, 2022

    overall5food5service5ambience4

    The best meat ever, perfectly cooked. Great sides. Overall, I’d go back anytime anywhere they they have a restaurant. Truly great beef and great service. Try them yourselves.

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15. MS

    MichaelfromSoCal

    Las Vegas

    3 reviews

    5.0

    3 reviews

    Dined on August 1, 2022

    overall5food4service5ambience5

    Always a great meal, great service, but a bit on the expensive side.

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16. OT

    OpenTable Diner

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined on July 30, 2022

    overall5food5service5ambience5

    I have been coming to this place for almost a decade. Everything is always amazing. The service is great, food is consistently delicious. They always make you feel special for any celebrations.

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17. T

    Themy

    Los Angeles

    18 reviews

    5.0

    18 reviews

    Dined on July 30, 2022

    overall5food5service5ambience5

    Great food and nice little touches for our anniversary. I highly recommend it to anyone for any occasion.

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18. MC

    MomCamp

    Los Angeles

    5 reviews

    vip
    5.0

    5 reviews

    Dined on July 29, 2022

    overall5food5service5ambience5

    Wonderful evening with delicious food

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19. SR

    SandiR

    Los Angeles

    13 reviews

    vip
    5.0

    13 reviews

    Dined on July 29, 2022

    overall5food5service5ambience5

    Outstanding in every way. The filet is perfect every time. Love the special with the lobster! The server was attentive, friendly and efficient. This is our favorite restaurant.

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20. OT

    OpenTable Diner

    Los Angeles

    27 reviews

    vip
    5.0

    27 reviews

    Dined on July 28, 2022

    overall5food5service5ambience5

    Everything was Fantastic! Our server Andrew was outstanding. Ruth’s Chris Pasadena is our absolute Favorite! We hope to be back soon!

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21. OT

    OpenTable Diner

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined on July 27, 2022

    overall5food5service5ambience5

    Everything was great. It’s a beautiful restaurant and a wonderful dining experience. Jorge was a great waiter.

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22. LV

    LindsayV

    Los Angeles

    1 review

    5.0

    1 review

    Dined on July 25, 2022

    overall5food5service5ambience5

    Excellent ribeye and our server, Ms Claudia, was awesome!

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23. OT

    OpenTable Diner

    Los Angeles

    1 review

    3.0

    1 review

    Dined on July 24, 2022

    overall3food5service3ambience4

    The food was good but the service was not. The server kept on forgetting to bring drinks, bread or refills. Mostly missing

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24. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on July 23, 2022

    overall5food5service5ambience5

    Possibly the best Ruth’s Chris in Southern California, we will be back. Jeremy the manager, Edwin our server and Elijah are the best!

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25. FC

    FlyingChef

    Phoenix

    69 reviews

    vip
    5.0

    69 reviews

    Dined on July 22, 2022

    overall5food5service5ambience5

    I routinely dine at Ruth's Chris locations and this one doesn't disappoint. The wine menu and food are excellent. Our server was great and made the evening fun.

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26. OT

    OpenTable Diner

    Hawaii

    5 reviews

    vip
    2.0

    5 reviews

    Dined on July 21, 2022

    overall2food2service5ambience3

    The reservation was for 6:15pm and we didn’t get seated until 6:45pm. The service was excellent but the food was mediocre at best. Normally the steaks come out on a sizzling plate but the plate was not hot and the steak was tough to eat. Very disappointed.

    Ruth's Chris Steak House - PasadenaResponded on July 22, 2022We apologize for not meeting your expectations, but appreciate you taking the time to leave a review. Your remarks will be shared with the team.

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27. AL

    AndersonL

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on July 20, 2022

    overall5food5service5ambience5

    Still one of the best steak house in LA. Will be back for sure.

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28. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on July 19, 2022

    overall5food5service5ambience5

    Amazing service.

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29. Y

    Yesenia

    1 review

    5.0

    1 review

    Dined on July 19, 2022

    overall5food5service5ambience5

    1st time. Best dine-in experience. Service is outstanding. Victor, our waiter very friendly and had great recommendations. The food was on point with the drink a also.

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30. M

    Marcos

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on July 17, 2022

    overall5food5service4ambience5

    Good food, good service

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31. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 16, 2022

    overall5food5service5ambience5

    Friendly staff, waitress (Julia) was great, food tested great too.

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32. KS

    KyleS

    1 review

    5.0

    1 review

    Dined on July 13, 2022

    overall5food5service5ambience5

    Such a great night and the food was excellent.The service was outstanding and very welcoming.

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33. H

    Haveforkwilltravel

    Los Angeles

    3 reviews

    4.0

    3 reviews

    Dined on July 10, 2022

    overall4food4service5ambience4

    The server was spectacular. Engaging and personable. Food was delicious and ambiance was nice. You can’t go wrong with the petite filet and baked potato!

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34. OT

    OpenTable Diner

    Orange County

    2 reviews

    5.0

    2 reviews

    Dined on July 8, 2022

    overall5food5service5ambience5

    Ruth’s Chris in Pasadena has always been a wonderful and delightful experience! Love the food, service, and staff! They treat you like how we want to be treated and that is excellent customer service. My little kids love and enjoy coming here. We come here to celebrate all of our birthdays, anniversary, and of course the steaks and seafood. Thank you, Julia (our waitress), for making our night beyond enjoyable and memorable! You made us feel so special last time and again last night. Thanks again, Julia!

    Report
35. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 3, 2022

    overall5food3service5ambience5

    They confused the cook on my and my husband's steak. But overall an amazing place to go and we will go again.

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36. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on July 2, 2022

    overall2food2service1ambience3

    I won’t be going back to the Pasadena Ruth’s Chris. I ordered the scallop potatoes it was just chunks of potatoes with cheese on it the service was awful steak was over done waiter overcharged us for some things just not the same as it’s been previously. I usually wouldn’t care but it was our anniversary and we spent a lot of money I won’t be back.

    Ruth's Chris Steak House - PasadenaResponded on July 4, 2022Thank you for your candid review. We hold ourselves to the highest brand standards for both food quality and service we wish we'd made a better impression. Your valuable feedback has been shared with the local team for review. We appreciate your feedback and hope to welcome you in again soon.

    Report
37. C

    Collady1

    Los Angeles

    3 reviews

    4.0

    3 reviews

    Dined on July 2, 2022

    overall4food5service5ambience4

    They have valet parking which is great for the location. It is not a load place despite its size. The food was outstanding All three courses we had were top quality. The staff was attentive without being overbearing.

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38. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on June 25, 2022

    overall5food5service5ambience4

    Service was great right from the start, I don’t remember my servers name but he was very attentive and had a lot of knowledge on the menu. Food was great, calamari appetizer was amazing.

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39. OT

    OpenTable Diner

    Los Angeles

    3 reviews

    5.0

    3 reviews

    Dined on June 24, 2022

    overall5food5service5ambience5

    We went to celebrate our anniversary! The food was amazing and It was a great experience. Our server, Andrew was the best. Excellent customer service and a great personality. Thank you 🙏

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40. KC

    KenishaC

    Los Angeles

    13 reviews

    5.0

    13 reviews

    Dined on June 22, 2022

    overall5food5service5ambience5

    Sinjin and Marissa were amazing! They handled our large party without any issues!

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