DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Mimosa service for the bottomless mimosa was very obviously purposefully delayed and despite the food being good I cannot abide the terrible service to give a good review. 16 minutes between ordering and receiving our drinks. No menus or water given to two of our party and the table beside us was left dirty even throughout the next customers meal. The patio was half empty with 4 servers on. No excuse.
Dear Lauren, Thank you for choosing to dine at DEQ Terrace & Lounge. We apologize we were unable to exceed your expectations. Please contact our Bars & Lounges Manager Ryan Vella to discuss our opportunities. Please check your private message for details.
It’s not on the menu but they have truffle fries and they’re so good. ~$16 if i remember correctly.
Thank you for your feedback regarding our Truffle Fries. We are delighted to hear that you enjoyed them. We look forward to welcoming you back again soon.
The food was very tasty. We ordered the chicken waffle (unique red colored waffles that were moist and fluffy) and the lobster and poached egg (had a refreshing taste). Overall, the service was great as well. It was very enjoyable outdoors with some music with a live dj. The staff also helped lower the shade to block out the sun. Great choice and would love to go back.
Dear J888, Thank you for choosing to dine at DEQ Terrace and Lounge. We appreciate your feedback and are delighted to hear you enjoyed the service. We look forward to seeing you again soon.
This was a true blessing to enjoy a meal from a sister hotel in the city which made you feel outside the GTA knowingly you are steps from the heart of the city. Thank you for your impeccable service that you always provide.
Dear Chef Matt, Thank you for your wonderful feedback regarding your experience at DEQ Terrace & Lounge. We are delighted to hear that you enjoyed the service our Ladies & Gentlemen provided. We hope to see you again soon. Alexandra
Wonderful service from Josh our waiter!
Thank you for choosing to visit DEQ Terrace and Lounge. We are delighted to hear that you enjoyed the service provided by Josh. I will be sure to share this feedback with him. We hope to welcome you back again in the near future.
Food quantity (savoury items) could be increased, I found it was a little too light even with scones (which I did not want to load up on).
Dear LiviaK, Thank you for choosing to have Afternoon Tea with us. I am sorry to hear that you felt it was a little too light for you. I will pass this on to our team to review. We hope to welcome you back again in the near futre. Please do note that Afternoon Tea is now being served in Ritz Cafe on weekdays and weekends.
The food was great. It was nice to have a sample of small sandwiches , deserts, and scones. We each got to pick our own tea from a large selection. My mom really enjoyed her mother’s day here and I would definitely come back.
Dear Nike, Thank you for choosing to have Afternoon Tea with us. We are delighted to hear that you enjoyed the experience with your Mom for Mother's Day. We look forward to welcoming you back again in the near future. Please note that Afternoon Tea is now being served in Ritz Cafe weekdays and weekends.
For the amount of money I payed I expected better quality food. Nothing really wowed me. The service was great, that was the best thing from the experience.
Dear Aleksa, Thank you for your feedback regarding your recent experience in DEQ Lounge. I am sorry to hear that we did not exceed your expectations. If you would like a manager to contact you, please provide us with your preferred method of contact in a direct message. Thank you.
Teatime with my mum!!
Thank you for joining us for Afternoon Tea. We hope you had a wonderful experience with your mum. We hope to welcome you back again in the near future.
What an experience ! We started off with a lady server first who made amazing recommendations and conversation. We then switched over to dinner service where our new server was a gentlemen. We realized we had a dilemma where we needed a dessert for an Easter dinner. He spoke to the pastry chefs and had two beautiful cakes brought done within 30 mins. Always a job well done at the ritz
Dear Lexi, Thank you for choosing to dine at DEQ Lounge. we are delighted to hear that you enjoyed your service and the service provided for you by our Ladies and Gentlemen was able to meet your needs. We hope to welcome you back again in the near future.
Really enjoyed the experience, my only criticisms would be that 2 of the 4 sandwiches were fish/ seafood based and one of the guests in our group is not a fan of either (1 would be ok, but 50% is a lot) and the desserts were excellent but citrus based, a little more chocolate would have been enjoyed more. Service was excellent, teas were excellent and an overall fun and tasty experience.
Dear DonnaP, Thank you for joining us for Afternoon Tea. We are happy to hear that you enjoyed the service and overall experience. We also appreciate your feedback. We will share this with our culinary team for review. We hope to welcome you back again in the near future. In April and May, we will have a "Chocolate Afternoon Tea" theme, that I think you will enjoy.
The service was wonderful and the ambiance was calm. The snadwiches were good and tea was great but the sweets could have been better. I feel that they were designed for a specific palate
Dear IsabelP, Thank you for choosing to have Afternoon Tea at DEQ Lounge. We are happy to hear that you enjoyed the ambiance and the sandwiches. We also appreciate your feedback regarding the sweets and will share this with our team. We hope to welcome you back again in the near future.
Had an amazing time at High Tea. Service was outstanding!!
Thank you for choosing to join us for Afternoon Tea. We are delighted to hear that you enjoyed your experience with us. We hope to welcome you back again in the near future.
Nice ambiance, tea selection was very interesting, and the seating was nice. There aren't a lot of other tables in the room, so it feels intimate. The seasonal menu seemed to
be Carnival (i.e. New Orleans/Mardi Gras) themed. There were some very interesting flavours, unique sandwiches in particular. The desserts (not all were the same listed on the menu) were all citrus flavoured, and unfortunately for me that's my least favourite kind of dessert flavour, so that was a little disappointing. The presentation was lovely though. I'd recommend to a friend who is looking for a unique afternoon tea experience in Toronto, but not someone look for something very traditional.
Amazing experience as usual. Thank you to the who team at Deq.
Thank you for choosing to join us at DEQ. We are delighted to hear that you continue to enjoy the experience and service provided. We look forward to welcoming you back again in the near future.
My mother and I had a beautiful afternoon tea here during her recent visit. The service was beyond impeccable, and I loved the tea that was served so much I decided to buy it (Sloane tea- Heavenly Cream) and bring some home. Per usual, the amazing staff at the Ritz made the experience AMAZING and simply packed it up, added it to my bill, and brought it to the table- so I didn't have to make an extra stop at the lobby. Not to mention, it was a snowstorm outside, and the staff also kindly gave directions to get to our next destination within the PATH so we didn't have to go outside.
The tea service is quite reasonably priced when you consider how much work and effort (and highest quality ingredients) go into the treats for High Tea. We loved every aspect of our meal, and took some deserts and scones back with us as well- it's more filling than you might think.
While every aspect of our experience was fantastic, the standout to me was the service. We loved our servers and the staff in the lobby were amazing too. As always, a truly impeccable customer experience.
After waiting for a long time to try the afternoon tea at the famous Ritz Carlton, I was unfortunately disappointed. When you think of the name Ritz Carlton, you cannot help but expect result. As a well respected brand in the hospitality industry, the expectation of quality should be nothing short of amazing.
The savoury beginning was mediocre, nothing memorable. It tastes like sandwiches you can get from most cafes downtown.
As for the sweet pastries, they were barely edible. We went on Feb 24 and they were still serving Valentine’s day (rather tacky) pastries. A small detail on serving overdue, past celebratory themed date, especially for a lounge of this caliber, was almost embarrassing. The taste was truly something comparable to the plastic tray cupcakes I can pick up at the Walmart superstore.
The ambiance and service experience of a restaurant sometimes make up for the poor tasting food, but even the setting and the service was 2.5 stars at best.
Overall a disappointment. If you are looking for high tea in Toronto, I do not recommend this. It’s not even worthy to experience even once.
Thank you for choosing DEQ Lounge for Afternoon Tea. We do appreciate your feedback and I will take this back to our culinary team. I am sorry to hear that you did not feel that the service or Afternoon Tea offerings. Could you please provide me with your preferred method of contact and I will have our Restaurant Manager contact you regarding your experience.
The tea at the Ritz was exquisite. They were able to accommodate my vegetarian needs with advanced notice and the selections were delicious! The presentation was interesting. As a first-timer to the experience, everything was well explained. The cost reflects the venue, so it was expected. I'd do it again in a heartbeat.
Dear JCB14, Thank you for choosing to join us for Afternoon Tea at DEQ Lounge. We are always happy to accomodate dietary needs when we can. We are thrilled to know that you enjoyed your experience with us and we look forwar to welcoming you back again in the near future.
Wonderful spot for afternoon tea and conversation!
Dear KTeats, Thank you for choosing to join us for Afternoon Tea at DEQ Lounge. We are delighted to hear that you enjoyed your experience with us and we hope to welcome you back again in the near future.
Not very impressed for an event held at the Ritz. Have been stayed at the Ritz, enjoyed the club floor, spa and bar. I found the event very unsatisfactory. Simple things like pouring tea, and leaking all over the floor and in the saucer. Would not recommend.
Dear RoyJ, Thank you for choosing to stay at The Ritz-Carlton, Toronto. We appreciate your feedback regarding the event that you attended. We always strive to make the best customer service and experience and I will share this valuable feedback with our team.
Great selection of savoury and sweet! Would definitely recommend for anybody who enjoys high tea.
Dear Micfoodie, Thank you for joining us for Afternoon Tea. We are delighted to hear that you enjoyed your experience and we hope to welcome you back again in the near future. In February, we are offering Sweetheart Tea in honour of Valentine's Day.
Not impressed. The nutcracker tea was nothing special at all, 1 cookie with a nutcracker on it. The atmosphere was also disappointing, you don’t feel like you’re anywhere special. I had noted in the reservation that it was for a special birthday and it was ignored.
Overall, not likely to be going back
Don’t want to doubt why people can give 5 stars to this restaurant. Wondering if they are the guests in hotel so they get complementary (or discounted) serve; otherwise, I honestly suggest other restaurant’s high tea. Similar cost, much better food/service.
Only two sets of foods here; three if you count biscuits; one for mini burgers/finger foods and one for desserts); unfortunately, none of them are actually tasty. Quality of Tea is ok but nothing special. 4 person without tips cost $300. I am sure you can find somewhere else much better than this.
Lastly, service is below expectation, definitely not Ritz quality. They check us by asking: how is everything. We answered: desserts are too sweet. Guess what they answered: I know. :)
Dear JoeG, Thank you for joining us at DEQ Lounge for Afternoon Tea. I am truly sorry to hear that you did not enjoy the dining experience. Our Director of Food and Beverage, would be happy to speak with you regarding the quality of food and service. Please see the private message for contact details.
Great afternoon tea service and the food was awesome.
I have always had a lovely experience with Afternoon Tea at the Ritz Carlton. The food is always great in comparison to other locations for Tea in Toronto. I love the interactive tea box that allows you to smell the different teas, much more accessible that a paper listing.
The service is always professional, courteous and engaging, with a great balance between attentiveness and privacy.
Recently I had some confusion, thinking I had been double charged. Every representative that I spoke with was extremely polite and apologetic, and in the end it was I who was confused, and I had not in fact been overcharged.
I would absolutely recommend Tea at the Ritz for a nice girls date, and the overall experience will not leave you disappointed.
Went for High Tea Saturday Dec 8, 12noon seating. Room was loud and echoed. Was seated in the middle of the room on hard chairs, which is not comfortable for a the length/type of experience High Tea is meant to be. Tea selection was lovely, food looked nice but taste was AVERAGE AT BEST. The bread on the sandwiches was dry and seemed as though it had sat out in the air too long. Had much better food at high tea at the Shanghai-la. Tea pot was stained and just dropped on the table, not poured for us. After two hours server approached and ask my guest and I to leave “as they had to set the table”, I did not see them approach the many other guests who were still seated? We both had the Royal tea option, tipped well and were courteous, unfortunatly that this didn’t seem to make a difference. Disappointed overall in the experience and with all the other high tea options in the city would not visit again.
Went to DEQ Terrace & Lounge for their 'Nutcraker' afternoon tea service on a Saturday afternoon. Service is always top notch at this hotel whether you are at their bar, the lounge or their restaurant. Staff are always attentive and responsive and unlike some establishments work cohesively as a team - especially as it gets busy. Afternoon tea is served in the lounge and at times hotel guests unknowingly sit down to take a call or work on their laptop. Hotel staff do promptly redirect them to the lobby or meeting room (not sure if this will distract you as a diner). Can't comment on the bubbly selection as I was driving. The signature mocktail was grapefruit-based and refreshing. Tea selection was excellent. Quiche did not appear to be freshly made. Resembled more like reheated frozen pastry. The roast turkey croissant sandwich was the highlight of the experience. Scones were tiny compared to the ones they serve (or used to serve) during their Mon-Fri afternoon tea. The girlfriend was a bit disappointed with the sweets menu as three of the five items had the same look and texture. I couldn't finish the shortbread caramel cookie as it was too sweet. May go back to Windsor Arms next time for afternoon tea.
My sister and I recently had high tea here and thought it was really fun. The desserts were so delicious and the presentation of it all was quite stunning. We would come here again. One of my top 3 high tea places I've been too - and I've gone to several!
I attend high tea at the Ritz 2-3 times a year. They change the menu every month and the food is always lovely. Usually the service is pretty good to, this time around our party was a little disappointed in the service as it felt like they completely forgot about us several times and then at the end we were rushed out when we were still finishing our entrees because they came out so late but they had to shut down for the next tea at 4:00. The severs were a lot cooler and inattentive which I've never experienced before so maybe it was just an off day. Overall we still had a nice time.
Had a really nice time at the Ritz-Carlton for afternoon tea. Our host was very lovely and polite and took good care of us.
Thank you very much to all the waitresses who gave me and my date a wonderful afternoon tea experience
Une belle manière de célébrer un anniversaire. Serveurs et serveuses aimables et souriants.
Une petite formation sur l'étiquette à table serait nécessaire. Exemple, l'ordre de préséance, en servant la femme la plus agée d'abord, jusqu'à la plus jeune, puis l'homme le plus agé vers le plus jeune. Les techniques de débarassage des assiettes et couverts devraient faire partie de cette formation! Pour la prise de commande, la personne qui invite devrait passer la commande pour ses invités. Ne pas oublier d'offrir de l'eau chaude pour les théières à nouveau. Merci de votre attention.
Services are very good , we went for high tea at the afternoon and we do so asking for put candle in our cupcake the waitresses are very helpful and nice.
Our friends made the wrong reservation, so we wanted to cancel through phone. The lady was EXTREMELY rude and she did not even want to help us.
So we decided... we'd just show up anyways since they were going to take the $50 deposit from us.
We showed up and they couldn't find our reservation... apparently it was already cancelled. They couldn't set us up a table because only one waitress working. (The waitress was polite and helpful) So we decided we should leave... they're very unorganized for an nice hotel.
Our server was lovely and they were able to accommodate dietary restrictions... service was very slow though.
I honestly don’t know why the rating is so high, it’s my first time here and will probably be the last time, nothing special about the food that was in both the savoury and dessert tower that was brought to our table. Personally I think for the amount, quality, and variety of food and dessert provided, it was way over priced. They had different price points based on what you want to have as a drink aside from the tea (mock tail or actual wine). My friend and I chose the Posh tea ($55 each, coz we both don’t drink), the waitress was great, she showed us the different types of teas and when the food came she told us what each item was made of.
The presentation of food was a little lacking, the quiche (first dish) was brought to our table on a white plate (no garnish, very plain), wasn’t expecting that...
The DEQ lounge didn’t look too grand for high tea either, it was kind of dark and given that there were a few empty tables, it was still quite noisy. I felt like I was sitting at a local cafe but paying $70 per person for very little food.
It’s kind of Luxury hotel tea , but not a high tea .
None of British at all. Good enough for tourists.
Uncomfortably dark inside, well patio is bright enough.
Anyway Service is good .
I had planned to come here for my best friends bachelorette and we all had a great experience. Our server was very knowledgeable and took the time to explain everything to us. The tea selection was amazing and the food was unique and really well crafted. All in all, we enjoyed ourselves!
The Afternoon Tea at the DEQ Terrace & Lounge at the Ritz-Carlton Hotel in Toronto was lovely. I would like to especially thank Ally, my Server and the Young Gentleman who was the Host at the front entrance. Ally did an excellent job explaining the different courses of the Afternoon Tea and was delightful, warm friendly and professional. The Young Gentleman who greeted me as the Host was also warm, professional and very pleasant.
Thank you for a wonderful afternoon enjoying Afternoon Tea at the DEQ Terrace & Lounge!