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The Pembroke Room - The Lowell New York, New York, NY

The Pembroke Room - The Lowell New York

4.5
4.5
497 Reviews
$50 and over
Contemporary American
"Top Spot in the Nation for Traditional Afternoon Tea" (USA today). Tea is served with 3 Tier Silver Stand and Vintage silver Tea Pots from Notting Hill, London.
Etiquette Expert wrote in the Daily Mail UK. : Tea is so refined and English that it does it EVEN BETTER than most London Institutions!
Nestled in a serene setting on the 2nd floor with a majestic grand staircase and open sky Terrace with Fountain. This February, The Pembroke Room at The Lowell Hotel debuts its Valentine’s Tea service, Celebrate Love at The Lowell with English sandwiches, Themed Petits Fours, Rose flavored Tea and Home made Rose Marmalade!
Ideal destination for Birthday, Anniversary celebration. Bridal or Baby shower events are always a hit!
GIFT CERTIFICATES to delight your loved ones are available online at www.lowellhotel.com and send to the recipient immediately.

Not bookable

This restaurant is temporarily offline. Please contact the restaurant directly or check back shortly for availability.

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Additional information

  • Dining style

    Fine Dining

  • Cuisines

    Contemporary American, Afternoon Tea, Bar / Lounge / Bottle Service

  • Hours of operation

    Breakfast: Monday - Friday, 7:00am - 10:30am, Saturday - Sunday: 7:00am - 11:30am; Classic English Afternoon Tea: Wednesday through Sunday 2:00pm - 6:00pm - Tea is closed on Monday and Tuesday; Brunch: Saturday - Sunday: 11:30am - 2:00pm

  • Phone number

    (212) 605-6825

  • Payment options

    AMEX, MasterCard, Visa

  • Dress code

    Smart Casual

  • Executive chef

    Michael Fred

  • Catering

    Please contact us to request our catering brochure. We can custom design any menus for you and your guests, including Vegetarian options.

  • Private party facilities

    Ideal venue for private events: Micro Wedding, Baby or Bridal shower, Dinner, Cocktail soiree, Board meeting. USA Today mentioned The Pembroke Room as “The Best Spot in the Nation”.... Travel and Leisure and Conde Nast Travelers 2019 rated The Lowell as the Top Luxury Hotel in New York City.

  • Private party contact

    Maitre D': (877) 649-8398

  • Neighborhood

    Upper East Side

  • Cross street

    Between Madison and Park Avenue

  • Parking details

    Valet parking is available through the Parking Garage, Enterprise, located on the intersection of 62nd Street and 3rd Avenue. (160 East 62nd Street) Tel 212 564 3199. Valet rate is $45 for 4 hours maximum for Pembroke room guests.

  • Public transit

    F train to Lexington Avenue-63rd Street and N & R trains to 5th Avenue or Lexington Avenue and 61st street.

  • Entertainment

    Light Classical Music

  • Additional

    Banquet, Bar/Lounge, Beer, Cocktails, Full Bar, Gluten-free Options, High Tea, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, View, Weekend Brunch, Wine

What 497 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.5
4.5 based on all time ratings
  • 4.3Food
  • 4.5Service
  • 4.6Ambience
  • 4.1Value

NoiseQuiet

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  1. OT

    OpenTable Diner

    New York Area

    4 reviews

    vip
    4.0

    4 reviews

    Dined on February 22, 2020

    overall4food4service5ambience4
    Nice spot for afternoon tea.
  2. LM

    LMPMBISB

    New York Area

    6 reviews

    3.0

    6 reviews

    Dined on February 16, 2020

    overall3food2service3ambience3
    It is a wonderful cozy room. The tea itself was wonderful. The order of the food is strange as scones are given after the savory sandwiches. I do not need to go back ever again, have had tea in many other places in NY City and I do not feel this is worth 75 dollars. Go at your own risk.
  3. p

    phillyjersey78

    Philadelphia

    17 reviews

    vip
    5.0

    17 reviews

    Dined on February 15, 2020

    overall5food4service4ambience5
    A wonderful birthday celebration at afternoon tea. Service and food were very good. The ambience can’t be beat. I have to say it was one of the most relaxing and pleasant birthday celebrations I’ve ever had. Thanks to your hostess for making me feel extra special!
  4. L

    Leo70

    Toronto

    1 review

    5.0

    1 review

    Dined on February 8, 2020

    overall5food5service5ambience5
    A perfect tea for my birthday weekend The service was impeccable
  5. OT

    OpenTable Diner

    Nashville

    4 reviews

    5.0

    4 reviews

    Dined on February 8, 2020

    overall5food5service5ambience5
    Just lovely. Would go again in a heartbeat.
  6. M

    Mariek

    New York Area

    16 reviews

    5.0

    16 reviews

    Dined on February 8, 2020

    overall5food5service5ambience5
    Service was outstanding food was good enjoyed everything. Waffles fresh whipped cream sausages coffee the table setting outstanding.
  7. CR

    CindyR

    1 review

    5.0

    1 review

    Dined on February 6, 2020

    overall5food5service5ambience5
    We celebrated my daughter's 20th birthday with afternoon tea. The room was pretty, the service was impeccable, and the food was simply wonderful! Try the rose petal jelly on the scones made by a retired employee. I bought 3 jars to take home. They also gave my daughter a box of 6 macarons for her birthday. A lovely experience!
  8. L

    Lovediningout

    New York Area

    15 reviews

    vip
    5.0

    15 reviews

    Dined on February 5, 2020

    overall5food5service5ambience5
    Afternoon tea at the Pembroke Room was absolutely lovely! The service was attentive and warm, the sandwiches and delicacies were outstanding and the entire afternoon, spent with a dear friend to celebrate her birthday (which was acknowledged with a complimentary gift of boxed macarons), was so memorable and special. The Lowell is my favorite NYC hotel and the Pembroke Room tea experience only matched the high standards for which The Lowell is known.
  9. JB

    JuliaB

    1 review

    5.0

    1 review

    Dined on February 2, 2020

    overall5food5service5ambience5
    A wonderful and secret find to take my American hosts for afternoon tea in the centre of NYC. Great service, ambiance & food in a delightful hotel. A tea to remember.
  10. C

    Charlie

    New York Area

    1 review

    4.0

    1 review

    Dined on February 2, 2020

    overall4food4service5ambience5
    We've done the Afternoon tea a few times. It is a nice place, great service. Unfortunately there were 3-4 newborns in the restaurant which is always a bit annoying when you want to relax with your $400 tea & scones.
  11. s

    sloane

    1 review

    5.0

    1 review

    Dined on February 1, 2020

    overall5food5service5ambience5
    I have enjoyed brunch and tea with my family and friends at the Pembroke Room many times and would absolutely recommend! It is a gem of the Upper East Side. Don’t leave without trying the worlds best scones!
  12. F

    Foodie

    New York Area

    44 reviews

    5.0

    44 reviews

    Dined on January 26, 2020

    overall5food5service5ambience5
    Lowell has the best High Tea! Tea sandwiches were great as always! Scones outstanding! I have been here several times & will keep going back! Service is excellent! Food is great! Take anyone here they will be impressed! Love the quaint feeling in the room. Lovely boutique hotel!
  13. K

    Kathleenm

    New York Area

    1 review

    5.0

    1 review

    Dined on January 17, 2020

    overall5food5service5ambience5
    Afternoon tea at the Lowell was a wonderful experience.. such a lovely hotel with a warm and inviting bar area where you can relax before the tea, and the tearoom itself was so elegant yet cozy. The staff were so attentive, and the sandwiches and desserts were delicious! I would highly recommend tea here.. it was one of the best we’ve ever had.

    The Pembroke Room - The Lowell New YorkResponded on January 22, 2020Dear Kathleenm, We value your patronage and appreciate your confidence in us. Counting you among our guest in The Pembroke Room is something for which we are especially grateful. Happy New Year 2020 and Thank you for a 5 Star rating and great feedback. I am glad we created memories and made your experience memorable. Most appreciated.

  14. ML

    MainLineMike

    Philadelphia

    57 reviews

    vip
    3.0

    57 reviews

    Dined on January 12, 2020

    overall3food2service3ambience5
    We went for afternoon tea with several of our son's friends, including meeting the new girlfriend. The dining room is absolutely lovely, but IT IS NOT ACCESSIBLE. It is on the 2nd floor with no guest elevator. There is a tiny service elevator, but you need to climb over piles of supplies to get to it. If you're in a wheelchair, fuggedaboutit. Our server was not a native English speaker. I don't know if this is the case across the board, but we had some communications issues. One particular example was the server referring to the "high tea" options. What the Lowell serves is "afternoon tea," not high tea. Curiously while we specifically made the reservation for tea and the table was set with teacups and strainers, they left non-tea accoutrements on the table like bread plates and butter knives. This created problems later when there wasn't enough room on the table for the sweets tiered tray. As for the food, there were a few standouts and several disappointments. Among the savories,, the lobster on brioche was spectacular. My wife liked the smoked salmon; me not so much. The cucumber sandwich was nothing to write home about. The sweets were pretty impressive. The chocolate mousse was amazing; the pumpkin eclairs a waste of calories. Another hit was the red velvet petit four. The scones were pretty tasty. But they were the size of a quarter, and we were each given one. As the signature dish of an English afternoon tea, it was unfortunate that we needed to ask for a second round of these mini scones. Even worse was the attitude of the server when we did. All in all, it was an okay afternoon tea. Frankly we have yet to find an afternoon tea in the States that holds a candle to the ones we've had in London. But, frankly, at $100+ per person, this one is a real waste of time.
  15. OT

    OpenTable Diner

    Atlantic City

    3 reviews

    5.0

    3 reviews

    Dined on January 5, 2020

    overall5food5service5ambience5
    Took my daughter for afternoon Tea to celebrate her birthday. I wanted the experience to be fun and special and it certainly was!!! The staff, food, decor and ambiance was fantastic! We were treated like VIP guests and it was the best decision to celebrate at the Lowell hotel’s Pembroke Room. I highly recommend this wonderful and enjoyable afternoon high tea experience. You will be extremely impressed with everything!
  16. F

    Foodie

    New York Area

    9 reviews

    4.0

    9 reviews

    Dined on December 26, 2019

    overall4food5service2ambience4
    The ambiance is very nice and perfect for afternoon tea. Unfortunately our service was less than ideal, 3/4 of the way through the service we still had not gotten served our tea and when it finally made it to the table we were told it still needed more time. The other tables seemed to get their tea immediately after ordering, after all our food had been served we were still without tea. The food was delicious.
  17. NY

    NYCPro

    New York Area

    19 reviews

    2.0

    19 reviews

    Dined on December 22, 2019

    overall2food2service1ambience4
    I take my mom for tea every Christmas - each year to a different place. The Pembroke is supposed to be one of the best, but we found it to be completely disappointing and nowhere near worth the cost. The food was mediocre. The service, horrible. Definitely the most overrated afternoon tea we’ve ever had.
  18. m

    marie

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on December 20, 2019

    overall5food5service5ambience5
    Fabulous experience as usual. The food, teas, champagne and room are excellent.

    The Pembroke Room - The Lowell New YorkResponded on December 27, 2019Dear marie, In this time of gratitude, we give thanks for you. We value your patronage and appreciate your confidence in us. Counting you among our guest in The Pembroke Room is something for which we are especially grateful. Happy Holidays. Thank you for your great feedback. Most appreciated

  19. DT

    DonT

    New York Area

    7 reviews

    4.0

    7 reviews

    Dined on December 15, 2019

    overall4food4service4ambience5
    Long time customers and fan of The Lowell Hotel. It's our favorite hotel in New York filled with all the charm and comforts of a London townhouse. Feels like being in a great old London home. The Pembroke Room was beautiful setting for traditional Afternoon Teas service. Everything was good old-fashioned quality however have to say portions could have been more generous for the price.
  20. s

    scottkperkins

    New York Area

    39 reviews

    vip
    5.0

    39 reviews

    Dined on December 15, 2019

    overall5food5service5ambience5
    I have been taking my daughter for tea during the Holiday season for 15 years. The Pembroke Room is a special place for us. The ambiance is cozy and sophisticated and the service is excellent!
  21. B

    Bloomingtonian

    Indiana

    26 reviews

    vip
    4.0

    26 reviews

    Dined on December 15, 2019

    overall4food3service5ambience5
    Nice breakfast in a fairly quiet refined atmosphere
  22. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    5.0

    1 review

    Dined on December 14, 2019

    overall5food3service5ambience5
    Girls Trip
  23. f

    foodie

    New York Area

    12 reviews

    vip
    5.0

    12 reviews

    Dined on December 14, 2019

    overall5food5service5ambience5
    Beautiful afternoon tea
  24. LA

    LADYG

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on December 13, 2019

    overall5food5service5ambience5
    Beautiful room. Terrific service. Mohammed and Mariem were wonderful. Making it part of my Holiday tradition
  25. E

    Experienced

    New York Area

    58 reviews

    vip
    5.0

    58 reviews

    Dined on December 11, 2019

    overall5food5service5ambience5
    Great for breakfast.
  26. OT

    OpenTable Diner

    Charleston

    6 reviews

    5.0

    6 reviews

    Dined on December 8, 2019

    overall5food5service5ambience5
    Has the Plaza beat, hands down. A lovely experience.
  27. OT

    OpenTable Diner

    Orange County

    3 reviews

    5.0

    3 reviews

    Dined on December 8, 2019

    overall5food5service5ambience5
    Excellent service, ambience and food. Enjoyed our tea.
  28. LT

    LorraineT

    New York Area

    7 reviews

    5.0

    7 reviews

    Dined on December 7, 2019

    overall5food5service5ambience5
    A wonderful place to have a Christmas tea in a lovely, quiet, gracious room in a beautiful boutique hotel. Food, service and ambience were outstanding.
  29. OT

    OpenTable Diner

    Orange County

    4 reviews

    5.0

    4 reviews

    Dined on December 7, 2019

    overall5food5service5ambience5
    Visiting from AZ we thoroughly enjoyed everything about the tea.
  30. BR

    BlueRose

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on December 7, 2019

    overall5food5service5ambience5
    What a classy and cozy little restaurant! The hotel was beautiful, the food was delicious, the scones were warm, and staff was so kind. I hope to come back soon!
  31. l

    loric

    New York Area

    16 reviews

    3.0

    16 reviews

    Dined on December 4, 2019

    overall3food3service3ambience5
    The service was rushed, the wait staff gave the impression they did not want to be there, the sandwiches were extremely skimpy ( I have been to many teas so understand tea sandwiches are small but these were really small) and tasted as if they were made hours ago. If the Lowell wants to do tea correctly they should call Claridges for a few tips. Not worth the time or money!
  32. K

    Katie

    1 review

    3.0

    1 review

    Dined on November 29, 2019

    overall3food3service4ambience4
    I felt that the amount of sandwiches were very small for the price. It was nice to bring more scones... But the price of 100 is a lot for some sandwiches, a few desserts and scones. the glass of bubbly should be included in this case... Atmosphere is lovely but the price is too high for what you get.
  33. RF

    ReneeF

    New Orleans

    1 review

    4.0

    1 review

    Dined on November 29, 2019

    overall4food5service5ambience5
    Loved everything about it except one thing. There was a table of 9 ladies next to us. They were talking very loudly the entire time we were there and we couldn’t even hear each other and enjoy a nice, quiet tea.
  34. NY

    NYCUWS

    New York Area

    43 reviews

    vip
    2.0

    43 reviews

    Dined on November 29, 2019

    overall2food2service5ambience5
    Apparently they have different chefs during the week, the pancakes (which we always come for) were terrible.
  35. W

    Wsnc

    New York Area

    150 reviews

    vip
    5.0

    150 reviews

    Dined on November 29, 2019

    overall5food5service5ambience5
    Have fined here many times. Always perfect!
  36. LG

    LisaG

    New York Area

    42 reviews

    vip
    5.0

    42 reviews

    Dined on November 24, 2019

    overall5food5service5ambience5
    Great brunch place for a group. Wonderful food and great selection of food, teas etc...
  37. CB

    CharlotteB

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on November 22, 2019

    overall5food5service5ambience5
    Great experience for high tea. Lovely and attentive service, delicious food.
  38. BS

    BarbaraS

    Philadelphia

    1 review

    5.0

    1 review

    Dined on November 22, 2019

    overall5food5service5ambience5
    Afternoon tea at the Pembroke Room is the perfect way to spend an afternoon with a special friend. A memorable experience for someone who delights in the finest afternoon teas.
  39. WP

    WindsorPlace

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on November 17, 2019

    overall5food4service5ambience5
    A beautiful place for tea. Upon entering the Lowell you are greeted with a small elegant lobby fragrant with orchids. The Pembroke room is plush and cozy with beautiful decor and perfect lighting with a glittering city view through its two windows. The tea is just about perfect; you are served with grace and interest in your comfort and wellbeing. Therea good selection of teas and if you like, classic wines. I subtracted a star because the scones have gotten a little smaller this year. However the pretty sandwiches and desserts were of a high standard and delicious, best quality. You feel like a queen..
  40. LL

    LydiaL

    New York Area

    25 reviews

    vip
    4.0

    25 reviews

    Dined on November 16, 2019

    overall4food5service5ambience5
    High tea food was disappointing, very sparse for the price. Quality not the best, finger sandwiches were tiny, the bread was dried out. Pastries we’re uninspiring, limited selection of pastries, “ orange glaze for the fall” Families with infants an toddlers. Service very good.

FAQs

The Pembroke Room - The Lowell New York is rated 4.5 stars by 497 OpenTable diners.

Not bookable

This restaurant is temporarily offline. Please contact the restaurant directly or check back shortly for availability.

Additional information

  • Cross street

    Between Madison and Park Avenue

  • Neighborhood

    Upper East Side

  • Hours of operation

    Breakfast: Monday - Friday, 7:00am - 10:30am, Saturday - Sunday: 7:00am - 11:30am; Classic English Afternoon Tea: Wednesday through Sunday 2:00pm - 6:00pm - Tea is closed on Monday and Tuesday; Brunch: Saturday - Sunday: 11:30am - 2:00pm

  • Cuisines

    Contemporary American, Afternoon Tea, Bar / Lounge / Bottle Service

  • Dining style

    Fine Dining

  • Dress code

    Smart Casual

  • Parking details

    Valet parking is available through the Parking Garage, Enterprise, located on the intersection of 62nd Street and 3rd Avenue. (160 East 62nd Street) Tel 212 564 3199. Valet rate is $45 for 4 hours maximum for Pembroke room guests.

  • Public transit

    F train to Lexington Avenue-63rd Street and N & R trains to 5th Avenue or Lexington Avenue and 61st street.

  • Payment options

    AMEX, MasterCard, Visa

  • Executive chef

    Michael Fred

  • Entertainment

    Light Classical Music

  • Additional

    Banquet, Bar/Lounge, Beer, Cocktails, Full Bar, Gluten-free Options, High Tea, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, View, Weekend Brunch, Wine

  • Phone number

    (212) 605-6825

  • Catering

    Please contact us to request our catering brochure. We can custom design any menus for you and your guests, including Vegetarian options.

  • Private party facilities

    Ideal venue for private events: Micro Wedding, Baby or Bridal shower, Dinner, Cocktail soiree, Board meeting. USA Today mentioned The Pembroke Room as “The Best Spot in the Nation”.... Travel and Leisure and Conde Nast Travelers 2019 rated The Lowell as the Top Luxury Hotel in New York City.

  • Private party contact

    Maitre D': (877) 649-8398

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