Texas de Brazil - Memphis

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1. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food4service1ambience2

   It was very hot due to air not working and my server only showed up at our table once so we had to stop another server and she was very nice so we tipped her very well even though she wasn’t assigned to our table

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2. CD

   CarmenD

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food5service5ambience4

   The air was out. If I’m paying that much for dinner, which ended up to be $165 after everything, the air should be working. The food was excellent and the service was great other than that. Will def go back. Hopefully next time the air will be working! It is 99° here in the south. FIX YOUR AIR.

   Report
3. D

   Disappointed

   Mississippi

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food1service1ambience1

   I would like to file a complaint. I had a reservation on yesterday for my birthday. We arrived as a party of 5 for a 5:45 pm reservation. Upon arrival we were told that the A/C was not working from the hostess. We asked why we were not informed of this. The hostess proceeds to say that she called the reservations that day to let them know. She also stated that the sign on the door was up to let people know that the air was not working. When I told her that I never got a call from anyone, she stated "Well we are short staffed, I could have missed your name." This was not acceptable. I drove from miles away to come to the restaurant for my birthday. I decided to give it a go and be seated. I asked to speak with the manager after I sat down because the environment was very uncomfortable at the table we were at. He comes over with a immediate aggressive attitude. I asked could something be done to compensate for the miserable atmosphere. He basically states, "You can leave if you would like." He was not providing an once of customer service at all. I also told him that not one informed me of this condition of the restaurant, but he continued to talk down to me like I was ignorant, which I did not appreciate. He did an awful job of being remorseful for the situation. I was very upset and decided to leave. I have been to this establishment many time and never have seen such a mess of a manager. I was not about to spend $50+ per person to sit in a hot environment with rude service. This made for a terrible birthday because it was so late in the evening and you couldn't get a reservation anywhere else that late. Someone needs to contact me to help with this situation.

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4. RH

   ReginaldH

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   We went for a 35th anniversary. Everything was excellent.

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5. OT

   OpenTable Diner

   Memphis/West TN

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   overall5food5service3ambience4

   It was hot no ac. They could have told everyone that before they made reservations. They don’t offer the dessert with the meal anymore.

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6. OT

   OpenTable Diner

   Memphis/West TN

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   overall1food2service1ambience1

   Without question, the worst meal we’ve had at the Memphis TdB. The A/C wasn’t working

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7. VB

   VictoriaB

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience2

   Took a long time for the meats to come out - we're used to a better flow. The biggest issue? I'm sure this comes as no surprise, but an air conditioning system that has been broken for weeks in the middle of a Memphis summer is no good at all. By the end of dinner, I couldn't leave quickly enough because the air was feeling very thick and hot. I became really dizzy. Your corporate needs to do better for its restaurants and customers.

   Report
8. s

   sandeepr

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food5service4ambience2

   Amazing food and great service but the ambience was a let down.. The AC wasn’t working the day when we went and floors were slippery, tables weren’t were wobbling..

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9. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   The food and service was excellent. The only down side is the fact the a/c is not working. There were fans which helped a lot but I would suggest that be fixed asap.

   Report
10. RW

    RonnieW

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food2service1ambience5

    The food was salty and the service was very poor plates empty and servers walking pass us not offering food. Didn’t know who was my waiter/waitress because two came by only once

    Report
11. h

    haley

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food1service3ambience1

    We made a reservation for our wedding anniversary and even called ahead to confirm. We paid for parking and come to find out when we arrived there was NO A/C. We were already there so decided to make the best of it. Bad idea, the cheese was melting on my plate it was so hot and the food was terrible. More than anything I felt sorry for all of those poor employees working in that condition. On top of it all, it wasn’t long after we left that I got really sick. We have always enjoyed eating here but I feel like we should have been informed of the situation when we called.

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12. OY

    OwenY

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food1service3ambience3

    The fact that 75 percent of the meats were rare or medium rare was ridiculous I do not do bloody meats the u do not get to get alot of it at anytime only thing was good was the alcohol

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13. AG

    AustinG

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food2service3ambience1

    The air conditioner was out and we were not told until we arrived. We made reservations a week prior. The flank steak was burnt. Just was not happy for spending the money I did. We normally eat here often too. May have to start eating else where.

    Report
14. a

    angelicac

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food2service4ambience2

    It’s was ok definitely not worth 100$. First off the ac was broke, they did have fans but didn’t help much in the Memphis heat. I was served undercooked chicken and told some people request it that way, which nobody should ask for nor receive. The other food was just ok, the steak was the best. Overall the waiter was very good, food was meh, and atmosphere was what you’d expect from Memphis.

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15. OT

    OpenTable Diner

    Exclusive

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    Great food, Great service, Very friendly

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16. F

    Floorguy

    Memphis/West TN

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food3service4ambience4

    I had reservations so they had my #. I think they should have called to let me know the A/C was out. It was warm in the restaurant, but fans did help. We decided to stay since we had driven 25 miles to get there. Server was very good. But food has been better. The salt levels on all meats was excessive. I had a gift card, but they didn't want to take it. I am also a VIP member. They didn't want to take my gift card "because I was a VIP member"??? I would have thought that would have made a difference by wanting to treat you better. I probably won't choose to be a VIP member again.

    Report
17. HT

    HunterT

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    We love eating at Texas de Brazil! Definitely one of our favorite restaurants in Memphis and they never disappoint!

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18. JF

    JenniferF

    1 review

    5.0

    1 review

    Dined on June 20, 2022

    overall5food5service5ambience5

    Definitely a great place! It was our first time and we will be back!

    Report
19. TL

    TonieL

    1 review

    3.0

    1 review

    Dined on June 19, 2022

    overall3food4service5ambience3

    In short the restaurant needs a renovation and a good cleaning. Food was great with the exception of our dessert our keylime pie was warm and the crust was very soggy. The air conditioner was out in the restaurant with signs posted on the front door saying as much but it wasn't bad inside as they had a lot of fans running. Both bathrooms had a moldy smell to them. So much so that my husband and I have the same allergies and both of us mentioned the smell. Service and food is great but the atmosphere is suffering.

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20. JH

    JanetH

    Memphis/West TN

    1 review

    2.0

    1 review

    Dined on June 19, 2022

    overall2food2service1ambience3

    Well because you sent me this to rate our visit I will. We arrived at 4:28 and we were seated immediately. After being seated we sat for 22 minutes before we were acknowledged and that was only after I stoped a manager (I assume she was a manager in street clothes) and asked if we could get a waiter. She went and found someone who did not end up being our waiter. He explained to us about the salad bar and got our drink orders. The first waiter explained that the meat was rare to medium rare and asked if we would like it different, I said yes please medium well. Well through the course of the meal one filet about the size of a quarter came out that was medium well. We had to again stop the manager and ask for refills on our drinks. Like I said I wasn’t going to complain but you sent the survey to me. When you pay $170+ for3 people for Father's Day dinner I guess you want the best. Plus the air was out in the restaurant. Not a great experience. I really do understand the shortage of help but maybe they overbooked for the number of staff they had working. Pretty disappointed.

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21. R

    Ronamkeerc

    San Francisco

    1 review

    3.0

    1 review

    Dined on June 19, 2022

    overall3food3service5ambience1

    The air conditioning was out and the temperature was humid and uncomfortable. The had huge fans out to move the air but it created an extremely noisy dining experience. The food on the salad bar was slow being replenished and the meat service was extremely slow and the wrong degree of temperature.

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22. MF

    MeganF

    1 review

    2.0

    1 review

    Dined on June 19, 2022

    overall2food2service1ambience2

    Will not be back…. Had to ask our server almost every time we needed anything. One of the hosts was wearing a shirt with no bra where you could see everything. Hardly had any meat cooked to medium well and some of the ones they said was medium well was still bleeding. One of the servers had a horrible attitude and acted like he absolutely hated his job also the eye rolling was a dead give away when he came to not only our table but others. People behind us had kids that were screaming through half our meal and running around the restaurant unattended after leaving the bathroom. The air conditioning was out so unless you were sitting right in front of the fans they had set up it was pretty hot. It was my husbands first experience, not to mention Fathers Day and taking him out for a dinner that costs $130 you’d expect everything to be excellent, or at least good. It wasn’t even that. Very very disappointed! Not worth the money and not worth the hour and half drive we took to eat there. Will NOT be back!

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23. LR

    LazaroR

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    Me gusta el lugar, es familiar, la calidad de la comida es buena y el servicio excelente!!!

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24. JS

    JStew

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    The food service and ambiance was superb as usual. My only recommendation is to provide more care to the restrooms. The odor and cleanliness were not up to part my last two visits.

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25. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on June 19, 2022

    overall3food3service2ambience2

    It was ok!

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26. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    First visit, Loved it !

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27. MO

    MartyO

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    Great food and atmosphere. The only thing we didn’t enjoy was the air conditioning being out but other than that we enjoyed it.

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28. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on June 18, 2022

    overall4food4service4ambience4

    They had a note on door stating the AC was not working but it was not hot walking in.They had fans blowing throughout but I did get warm later on while we we eating but that may have risen my BP because of all of the meats they were bringing out! The food was excellent for our first time and we will be back! Hopefully, the air will be working!

    Report
29. WT

    WalterT

    Mississippi

    12 reviews

    2.0

    12 reviews

    Dined on June 18, 2022

    overall2food1service5ambience5

    Been coming here for years, don’t know why the meats & bar is not good today.

    Report
30. BJ

    BJjoiner

    1 review

    3.0

    1 review

    Dined on June 18, 2022

    overall3food5service3ambience2

    Great food and service, aside from the Air conditioner being down, the experience was great.

    Report
31. CT

    ChristopherT

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    Amazing food. Had a blast as celebrated my anniversary.

    Report
32. KS

    KevinS

    1 review

    5.0

    1 review

    Dined on June 17, 2022

    overall5food5service5ambience5

    The entire experience was wonderful. I recommend this restaurant for anyone who wants to eat delicious food and excellent service.

    Report
33. KB

    KimB

    1 review

    5.0

    1 review

    Dined on June 17, 2022

    overall5food5service5ambience5

    AC was out but they did a great job keeping us cool. Our waiter was amazing, never let our drinks run low and always close by to check on us. Outstanding service!

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34. RH

    RichardH

    1 review

    4.0

    1 review

    Dined on June 17, 2022

    overall4food4service5ambience3

    Promised free parking cost $16.07 because code wouldn’t work for any of our three cars. Nearly an extra $50!

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35. MT

    MartellaT

    1 review

    2.0

    1 review

    Dined on June 17, 2022

    overall2food2service1ambience2

    The meat was WAY undercooked and under seasoned. There was oil in my water glass and the air was out during a heat wave!

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36. TR

    TRAMEKAB

    Memphis/West TN

    1 review

    4.0

    1 review

    Dined on June 16, 2022

    overall4food4service4ambience5

    Our server Victoria was very good. The guy Chico (I believe thats his name from what we were told) seemed as if he was a bit aggravated because our serve had to ask several times about getting lamp chops to our table and when he did come it wasn't pleasant. It seemed as if on the day all the meat was coming out medium rare and was told by same guy "thats how it done"

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37. AM

    AmandaM

    Memphis/West TN

    1 review

    2.0

    1 review

    Dined on June 16, 2022

    overall2food2service4ambience2

    The AC was out. Gentleman who sat us was very rude to my friend when asked about AC. Meat tasted day old. We’re out of three types of wine. Less than ideal experience to one of my favorite restaurants!

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38. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on June 15, 2022

    overall4food4service5ambience3

    Good food and service and was still a good experience despite their AC being out on a hot Memphis evening.

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39. OT

    OpenTable Diner

    Charlotte

    10 reviews

    vip
    2.0

    10 reviews

    Dined on June 13, 2022

    overall2food2service3ambience1

    Not good at all. The restaurant have no air conditioning. The ambiance including temperature and noise was terrible. One my worst experience this year

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40. JM

    JayM

    Memphis/West TN

    4 reviews

    5.0

    4 reviews

    Dined on June 13, 2022

    overall5food5service5ambience5

    Always a great meal.

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