Ruth's Chris Steak House - Louisville

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1. DP

   DPerk

   Tampa

   10 reviews

   vip
   2.0

   10 reviews

   Dined 5 days ago

   overall2food5service1ambience5

   The kitchen had an order mixup and it took an hour to be served. Manager explained, apologized and comped us for the dinner. Mitigated a bad experience. Unfortunate episode but glad Ruth C’s made it right. Thanks to Manager!!

   Ruth's Chris Steak House - LouisvilleResponded 2 days ago

   We’re sorry to hear that we weren’t able to provide you with the best experience possible. Hope you’ll give us another chance in the future.

   Report
2. OT

   OpenTable Diner

   Memphis/West TN

   11 reviews

   vip
   4.0

   11 reviews

   Dined 5 days ago

   overall4food3service5ambience5

   19 yr anniversary. I love this Ruth’s Chris, but this meal didn’t measure up. That being said, I will be back. Anyone can have an off night.

   Report
3. DD

   DonD

   Louisville

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   overall2food1service2ambience3

   Steaks were overcooked, 1 had to be sent back. Both were not cooked to order. Filets were gristly. It was our wedding anniversary and very disappointing. Service was adequate, but not attentive. Restaurant did make it right and did not charge for dinners, only drinks and appetizer charged on bill. We will not go back.

   Report
4. k

   kentuckykelly

   Salt Lake City

   13 reviews

   vip
   2.0

   13 reviews

   Dined 6 days ago

   overall2food2service2ambience5

   I've been going to Ruth Chris for 22 years and have had better experiences. I'm assuming the server was new and having a very difficult time. Our family of six had reservations to celebrate their father's (my husband's) birthday. The positives: The ambience was wonderful along with the beautiful sunset. The seafood tower and tuna appetizers were wonderful and the wedge salads were good. My daughter did not receive her Brussels that she wanted for her appetizer until the main meal. We arrived at 6:35 for 6:45 reservation and they seated us about 6:52 p.m. It was long meal not leaving until 920 p.m. My three sons' steaks were incorrect: blue cheese not ordered, cowboy mistaken, etc .. So they took everyone's steaks back but mine. Therefore when they brought everyone else's steaks, mine had gotten cold (I misunderstood her when she said she would bring me another steak and that was not our server that was someone else that had brought the food to us). I've had the mashed potatoes before and today they were the worst mashed potatoes I think I've ever had. They did comp my steak and took off a couple of appetizers and gave us desserts. The manager spoke to the table next to us because it was also his birthday dinner and they still hadn't received food by the time we left. The manager came to our table early on, therefore we did get to speak to him about all the issues.

   Ruth's Chris Steak House - LouisvilleResponded 4 days ago

   kentuckykelly, Thank you for taking the time to share your comments. We always want your meal to be perfect so you can focus on enjoying your experience. We will work with our team to improve and hope to welcome you in again soon.

   Report
5. SM

   ShannonM

   Louisville

   23 reviews

   vip
   2.0

   23 reviews

   Dined 7 days ago

   overall2food2service3ambience1

   We went for a nice dinner and made note of the dress code displayed at the checkin desk as we entered. I saw countless patrons of the restaurant with midriff tops, athletic shorts, tennis shoes, and ball caps. Not only was the dress code blatantly ignored but Unfortunately, this seems to be the norm in the majority of our nicer restaurants in town We decided to sit in the bar near the windows so we would have a beautiful view. Again, all I saw eating out on the patio were couples with t shirts and shorts. Our meal was unmemorable and upwards of $400 for dinner and drinks I probably won’t come back unless things change dramatically

   Ruth's Chris Steak House - LouisvilleResponded 5 days ago

   ShannonM, thank you for your feedback - we will pass it along to our team for review. At Ruth’s Chris, we want all of our guests to feel welcome and comfortable, and the dress code is intended to support this. We appreciate your comments and hope to welcome you back to any of our locations soon.

   Report
6. JP

   JessicaP

   Louisville

   1 review

   4.0

   1 review

   Dined 7 days ago

   overall4food3service5ambience5

   The food was fair. My boyfriend loved his steak & my daughter loved her shrimp. The mac&cheese was bland with the lobster on top, in my experience it would had been better if it was made in it. The crab cakes were alright as well.

   Report
7. OT

   OpenTable Diner

   Louisville

   7 reviews

   vip
   2.0

   7 reviews

   Dined 7 days ago

   overall2food2service2ambience4

   Did not feel it was up to normal visit. Love the place but my dad had a rather tough steak. Nobody even asked. My steak was ordered MR and was a medium. It was too busy. I understand it was a special day but feel food and service did not hit the normal marks. Pulled up to valet and nobody even came to my door so I dropped off parents and parked. Had a reservation for 7:15 but waited 30 minutes to be sat. Food was just average that night. Bummer

   Ruth's Chris Steak House - LouisvilleResponded 5 days ago

   Thank you for the feedback. We take great pride in continuing our founder Ruth Fertel's, insistence on serving Midwestern corn-fed USDA prime beef - beef that represents the top percent of all beef available in the United States. We are truly sorry to hear that you didn't enjoy your experience with us and have passed along your feedback to our culinary team for review. Thank you again for reaching out!

   Report
8. CW

   CWELL

   1 review

   2.0

   1 review

   Dined 7 days ago

   overall2food2service2ambience1

   The waiter Thomas was good, he tried the best he could. The venue was dirty, food was all over the floor and another customer pointed it out. Also, our food was not prepared as we requested and had to be recooked. There was an hour wait for our food.

   Report
9. TJ

   ToniJ

   Indiana

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   overall5food5service5ambience4

   Our server was absolutely wonderful! We appreciated being moved when we asked because of the noise level at original table. Very accommodating!

   Report
10. D

    Dinner

    Louisville

    3 reviews

    vip
    1.0

    3 reviews

    Dined 7 days ago

    overall1food1service1ambience5

    Service and food were disappointing. A lot of money for over cooked steak and soupy Mac and cheese.

    Report
11. DJ

    DocJoe

    Louisville

    9 reviews

    4.0

    9 reviews

    Dined on June 18, 2022

    overall4food5service5ambience4

    Great food. Christopher was an EXCELLENT server: personable, knowledgeable, funny, and celebratory. Great wedding anniversary meal!

    Report
12. LI

    LINDA

    Louisville

    1 review

    3.0

    1 review

    Dined on June 18, 2022

    overall3food4service2ambience4

    Good food but our server was not very good. She forgot several items we asked for and the service was slow.

    Report
13. MP

    MonaP

    Louisville

    3 reviews

    5.0

    3 reviews

    Dined on June 17, 2022

    overall5food5service5ambience4

    Good food in a nice atmosphere and we could enjoy conversation minus noise.

    Report
14. KY

    KathyYankey

    Louisville

    10 reviews

    vip
    3.0

    10 reviews

    Dined on June 17, 2022

    overall3food4service3ambience3

    Last night was a different Ruth Chris than what we are use to. We had to ask for bread with our meal, my husband was served cold coffee, while taking our order our server stopped in the middle and had some conversation with another table…it just went on and on. Our steaks were delicious. However my grandson ordered his steak medium and there was not a trace of pink anywhere. Almost well done. He didn’t say anything so we didn’t either. I was told you are having some turnover and training problems right now. The next time I make a reservation I will only come if Christopher can serve us. We are use to Christopher and he makes Ruth Chris truly a fine dining experience. Last night was nothing special. It should have been.

    Report
15. OT

    OpenTable Diner

    Louisville

    1 review

    5.0

    1 review

    Dined on June 16, 2022

    overall5food5service5ambience5

    Had a great time, Ruth Chris is always a great experience

    Report
16. F

    Fleurdeslischic

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on June 12, 2022

    overall5food3service5ambience5

    Daughters graduation

    Report
17. BA

    BryanA

    Chicago

    5 reviews

    vip
    2.0

    5 reviews

    Dined on June 11, 2022

    overall2food3service2ambience2

    Unfortunately our worst Ruth’s Chris experience. Were there for a birthday which the hostess and whoever decorated the table known. Server (Dalton) did not. He was distracted all night. 3 or 4 steaks ordered with pink centers came with very hard charred areas that we could not cut. When he asked about dessert the birthday boy was not sure, server comes back with the check and said for us to enjoy our night. I asked if they did birthday things still and he said yes and stood there. I asked if he could bring it out and he grudgingly said yes. The table next to us was a birthday and their server brought it out unannounced, had them pose for pictures, etc. finally there was a party of 7-8 guys celebrating a birthday and several times very loudly dropping the Bonn and no staff would say anything to them. They were 30-40 feet from us and it was like they were right next to us. Very disappointing overall, this has been our birthday tradition, may have to look elsewhere.

    Report
18. CG

    CarolynG

    Philadelphia

    27 reviews

    vip
    5.0

    27 reviews

    Dined on June 11, 2022

    overall5food5service5ambience5

    My favorite restaurant in Louisville!

    Report
19. AD

    ADB83

    Atlanta

    14 reviews

    vip
    3.0

    14 reviews

    Dined on June 9, 2022

    overall3food3service5ambience5

    Very underwhelmed. I’ve always enjoyed Ruth’s Chris. The quality of food and drinks seems to have changed over the years

    Report
20. MG

    MichaelG

    Hawaii

    2 reviews

    vip
    5.0

    2 reviews

    Dined on June 8, 2022

    overall5food5service5ambience5

    Wonderful night thanks to excellent service by Christopher and phenomenal food. New things to savor while gazing at a serene sunset. Perfect.

    Report
21. OT

    OpenTable Diner

    Louisville

    3 reviews

    5.0

    3 reviews

    Dined on June 8, 2022

    overall5food5service5ambience5

    We had an outstanding meal and great service. Perfect for our anniversary dinner.

    Report
22. RW

    RettaW

    Louisville

    8 reviews

    5.0

    8 reviews

    Dined on June 8, 2022

    overall5food5service5ambience5

    Food delicious as always

    Report
23. JN

    JenniferN

    Louisville

    2 reviews

    vip
    2.0

    2 reviews

    Dined on June 5, 2022

    overall2food2service4ambience2

    Filet was fatty and had gristle….. too expensive for quality of meat

    Ruth's Chris Steak House - LouisvilleResponded on June 8, 2022

    Thank you for the feedback, JenniferN. We take great pride in continuing our founder Ruth Fertel's, insistence on serving Midwestern corn-fed USDA prime beef - beef that represents the top percent of all beef available in the United States. We are truly sorry to hear that you didn't enjoy your experience with us and have passed along your feedback to our culinary team for review. Thank you again for reaching out!

    Report
24. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 5, 2022

    overall5food5service5ambience5

    We had a wonderful meal!

    Report
25. OT

    OpenTable Diner

    Cincinnati

    1 review

    vip
    3.0

    1 review

    Dined on June 2, 2022

    overall3food3service5ambience4

    Service was great. Food just so so. One our filets appeared to be the tail piece of the tenderloin. Sides came out lukewarm and when fresh sides brought out, the creamed spinach was so liquid-y that it was more like soup. Ladies bathroom in need of maintenance (doors of wash stand cabinet off hinges) and in need of clean up with water everywhere and paper hand towels spilled over counter.

    Report
26. OT

    OpenTable Diner

    Louisville

    1 review

    vip
    1.0

    1 review

    Dined on May 31, 2022

    overall1food3service1ambience5

    Our food came out before our salads. They realized, took our food back and clearly put it under a heater- it was basically cold when it got served again. None of the sides were warm either. It was not a good birthday experience. We were very disappointed.

    Ruth's Chris Steak House - LouisvilleResponded on June 2, 2022

    We appreciate your feedback, and are sorry to hear your experience wasn’t great Your feedback has been relayed to our team.

    Report
27. S

    Sherlock

    Louisville

    14 reviews

    vip
    2.0

    14 reviews

    Dined on May 31, 2022

    overall2food2service4ambience3

    Disappointing. We have been to Ruth's Chris many times. The food and quality continues to decline. The price has gone far beyond the quality of the dining experience. This will probably be our last trip, as there are many other places to go which are a better value and quality.

    Ruth's Chris Steak House - LouisvilleResponded on June 2, 2022

    We’re sorry to hear about your experience, Sherlock, but the feedback is appreciated. Your feedback has been relayed to our team.

    Report
28. RB

    RobertB

    Louisville

    7 reviews

    5.0

    7 reviews

    Dined on May 29, 2022

    overall5food5service5ambience4

    Ruth’s Chris steaks never disappoint. I guess if there was any complaint it’s that the food is sooooo hot you have to wait to eat it. Lol The chopped salad and the artichoke dip were an excellent addition to our dinner.

    Report
29. J

    Jman

    Louisville

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service5ambience5

    Great food. Great service

    Report
30. S

    Sharon

    Louisville

    1 review

    5.0

    1 review

    Dined on May 28, 2022

    overall5food5service5ambience5

    Ruth Chris is always consistent with food quality and service. Love it

    Report
31. j

    jake

    Louisville

    48 reviews

    vip
    5.0

    48 reviews

    Dined on May 28, 2022

    overall5food5service5ambience4

    Excellent service and food!

    Report
32. OT

    OpenTable Diner

    Cincinnati

    4 reviews

    vip
    3.0

    4 reviews

    Dined on May 28, 2022

    overall3food4service2ambience4

    Our server was Thomas. He came across condescending and belittling when asked a question. I have been there multiple times and never greeted with that type of attitude. I brought my daughter there for her 19th birthday and I had to remind Thomas…again belittled. There was also no confetti on the table so he brought out “congratulations” confetti. I understand if you all may have been out but the proper greeting initially to my daughter should have still been given on her birthday.

    Report
33. TD

    TravelingDiners

    Louisville

    5 reviews

    vip
    4.0

    5 reviews

    Dined on May 27, 2022

    overall4food3service4ambience3

    Cooking steak should be their expertise; my wife and I ordered the same steak at medium-rare. One was rare; the other medium. Our au gratin potatoes were undercooked. Overall, service was good, food tasted good but just a little more attention to detail would have enhanced the meal.

    Report
34. OT

    OpenTable Diner

    Atlanta

    1 review

    2.0

    1 review

    Dined on May 27, 2022

    overall2food3service3ambience4

    This location was our favorite until yesterday. As soon as we arrived to our table (4:00 reservation) there was a used straw on the table. The floor was carpet was dirty and there was food on the floor. We had to ask for items unlike before. On previous occasions everything was clean and perfect.

    Ruth's Chris Steak House - LouisvilleResponded on May 29, 2022

    Thanks for your feedback. We’re sorry to hear we disappointed you. Your comments will be shared with the rest of the team.

    Report
35. GT

    GregT

    Louisville

    1 review

    3.0

    1 review

    Dined on May 25, 2022

    overall3food1service5ambience4

    I took my family out for a special celebratory dinner.  Our server was courteous and exceptional.  The food was below average.  Our steaks came out well done when we ordered medium rare.  I am not a complainer and am not the type to make a scene and send food back. The service, ambiance, view and atmosphere were what we were looking for., unfortunately, our culinary experience was so poor not sure we'll return.

    Report
36. OT

    OpenTable Diner

    Charlotte

    6 reviews

    5.0

    6 reviews

    Dined on May 22, 2022

    overall5food5service5ambience5

    Wonderful way to celebrate a birthday! Excellent service and the steak was fantastic.

    Report
37. LB

    LarryB

    1 review

    4.0

    1 review

    Dined on May 22, 2022

    overall4food4service3ambience3

    The atmosphere was fine, very quiet and relaxing. The steak was sizzling hot, but I ordered a medium and my steak was more medium-well. It was still very good. We asked for bread, and 2 other tables, that were seated after we arrived, got bread before we did. Our server, Spencer, was attentive enough and checked on us appropriately.

    Report
38. OT

    OpenTable Diner

    Louisville

    1 review

    5.0

    1 review

    Dined on May 22, 2022

    overall5food5service5ambience5

    Experience was amazing as always. Our waitress GeorgeAnn was so polite and a breath of fresh air! The noise level was a bit louder than usual and the dress code restrictions were not into play as usual and people were in shorts and Tees.

    Report
39. TJ

    TedJ

    Indiana

    1 review

    5.0

    1 review

    Dined on May 21, 2022

    overall5food5service5ambience5

    Food was fantastic. Everything tasted great. Steak was one of the better ones that I've had. Restaurant is located on top floor of a very unique building. Really like the atmosphere. Our server did an excellent job.

    Report
40. OT

    OpenTable Diner

    Louisville

    6 reviews

    2.0

    6 reviews

    Dined on May 21, 2022

    overall2food2service3ambience3

    Started out getting seated 15 minutes after our reservation time. Then we were there for 3 hour. Not because we wanted to be there as we asked for our checked when the desserts were delivered. Let’s talk about the food. Every steak at our table was over cooked. Had one ordered medium and 3 ordered medium rare and not 1 of them had any pink in them. How can you be a steak house and not be able to cook a steak to the right temperature. Ordered the bbq shrimp for the appetizer and the sauce was watery and tasteless. This was a disappointment as we have had this in the past and it was delicious but not tonight. For dessert we could not get the cream brûlée because they did not have a torch to finish the sugar topping. This is weird since Home Depot is just down the street. So this is 2 times in the last 6 months that we have gone here to have a poor experience. Ruth Chris was our go to celebration spot but we are really rethinking that for the future.

    Report