SafeHouse - Chicago
PLEASE NOTE: We have a shagadelic dance party on Fridays and Saturdays starting at 10pm, all agents under the age of 18 must be cleared of their mission by 9:30pm on these days.
Monday: 4:00 pm-12:00 am
Tuesday: 11:30 am-12:00 am
Wednesday: 11:30 am-12:00 am
Thursday: 11:30 am-2:00 am
Friday: 11:30 am-2:00 am
Saturday: 11:00 am-3:00 am
Closed Memorial Day, Easter Day, 4th of July, Labor Day, Thanksgiving, Christmas Day, and New Year's Day
Christmas Eve 11am - 4pm
Starting on 2/13 Live Comedy Show every Tuesday at 10pm
Professional spies understand there’s safety in numbers and our service agents have the perfect event space to make your next mission possible! We offer semi private event space for groups 12 and larger.View Private Dining Details
We went for my sons birthday, great ambiance for a kids birthday. Food was just average for the cost
My friend was visiting from our of town and happen to Yelp this place.. Glad she did. We had a great time.
They have 4 sides available for your entrée: Fruit, broccoli, French fries and onion rings. When we there, they were somehow out of onion rings. Service took a long time to initially come to our table, couldn't accommodate us when we were disappointed that they were out of onion rings, took forever to come back to see how our meals were (the prime rib sandwich was missing the horse radish) and overall seemed understaffed.
It was a fun experience, especially having not told anyone we were going to a themed restaurant - it left them for a big surprise when entering. The food was pretty good. The service was slow, it took a long time to even get a waiter to come to our table and an even longer time to get the food, which we promptly ordered as soon as the waiter arrived since we had little kids. At least this place is kid friendly so the kids had plenty to explore while waiting for our food. Cheese curds were amazing, everything else was good.
Our server had tables all over the restaurant so it was clear she was running all over the place and doing the best she could. Food took a looong time to come out. We were seated at least 1/2 hour after our time, although they did make up for that with drink tickets and were polite about it, as was our server. The whole experience took almost three hours, which meant we had a nice parking ticket waiting for us when we got back to our car. Three hours is just too long for a set menu of nachos and burgers. My kids just had their heads on the table at the end waiting, which was kind of a bummer since it was my son’s birthday (which also wasn’t communicated to our server even though we told the host desk and open table that it was a special occasion.) Don’t know if they were just short staffed or poorly managed but we won’t be going back.
Honestly, we arrived and it looked like fun! We had reservations for a birthday brunch for my adult daughter. Unfortunately when our waiter arrived, he informed us that the website was wrong and they discontinued serving brunch on Sundays as well as the advertised 'bottomless mimosas' and that the way it worked was you bought a 'package' meal. Loads of kids running around...VERY noisy. It reminds you of a little classier Chuck E. Cheese. Fun concept, but if you are a group of adults, stay away.
I got to the location a little ahead of my reservation and our table was not ready at the time which was fine, but after that it took 30 minutes to be seated but we ended up going back to sit at the bar and eat because the waiter informed us that the only way would be able to purchase food items a la carte was at the bar, otherwise there was a minimum for each seat. When we finally ordered our food it took over 40 minutes to get our food which were two simple orders. other than that everyone was very nice and apologetic about everything.
Food was decent. A few orders were off but with the large group we had, it's easy to get mixed up. Experience was great! A little disappointed that the dance floor wasn't really active but otherwise it was still a fun experience!
The ambiance was awesome, but the food tasted like Great America food. It felt like the owners were banking on the theme overshadowing the food, but for $30 a person I felt cheated by the end of the evening. Do NOT order the wings or nachos the burger was basic at best.
Because this is intended to be an “experience” don’t expect to receive your food quickly. It’s not a good idea for a later reservation with small kids. The food is very mediocre, but the experience can make up for it so long as you go at a time when you can stand to wait for your food.
it was a super duper fun experience and for that, i would be back again but as for prices, because of how pricey it is, i would not recommend you to come if price is an issue. this place gets a lot of customers and because of that service can be super slow on busy days HOWEVER... upon the posting of my less forgiving review, i was shortly after, messaged by safehouse chicago and was informed that if you have been to the restaurant more than twice they give you special options and further special agent perks (TOP SECRET) Ask a special agent (aka the staff) for more info on that. my experience regarding restaurant theme was fun because there were so many things to look at and to interact with. the whole time i was there, i spent looking around and wondering what things were and what they did. it's a very interactive experience from the moment you step through the door.
NOW as for food, i was disappointed with pricing because i was charged an undisclosed amount for a burger with a side. However, the burger was still good. the sides are also pricey for what you get but as i said before, if you are hesitant to come back to this restaurant because of prices, they have a special perks program for returning agents after 2 visits (TOP SECRET). this is the reason i will be coming back as well. we waited a little over an hour for our food, so i was starting to get hungry again after appetizers. My advice is to prepare for a good wait before food and bring a decent amount of cash. this isn't mcdonalds and neither is the food. would i recommend to try it? YES because the restaurant experience is the majority of the reason that you will come and you feel immersed in an experience any other restaurant wouldn't give you.
Such a cool place but didn’t get the best service on Saturday night. Too busy! Was our first time there and no one had time to really explain about the hidden passwords or what to look for around the restaurant. It was a LONG wait for our food and one appetizer per person was a ridiculous amount of food. We did not even want another bite after that. I would avoid Saturday night.
Great place...we just happened to get a bad server. Everyone else there was amazing,including the other servers who helped take our table when our server went missing-in-action. Great food. Fun clues/challenges/ambiance.
The manager was wonderful and our group of 7 had a blast!
Our food was nearly inedible. For two parents and a 6 yr old, the bill was $100. And the food was inedible. The poutine was quite literally cold in places. My burger (touted to be the best in Chicago) was so overcooked it crumbled into hard pieces when I tried to eat it. Such a waste of time & money!
Although we had reservations we had to wait over half an hr for a table. The seating was dirty, as were some of the glasses, silverware, etc.
Had a reservation but had to wait 75 minutes to be seated. No server, another server eventually took the order. Food then took a long time.
We absolutely loved it. From the surprise entrance to the secret exit. The food was great. The place was busy, but the staff handled it all like professionals. Never a dull moment and we will be back! Can't wait!
This was my second visit to Safehouse. I enjoyed the first visit with my wife on a date night. Since there was kids there and it was themed, I wanted to bring my 12 year old daughter with her friends on her birthday. We had a reservation for 4:30 under Dorothee Simms 11/10. One of the funniest parts of the night is the secret door and the fun acts that you have to do to get downstairs. That lasted all of 60 seconds before it was done. That was disappointing (no one was waiting outside so no need to rush). So my daughter didn't get to experience that. When we got downstairs, 1 staff clapped softly. If the customers are not into it, that doesn't mean the staff shouldn't be. While standing for over 15 mins or more. I watched the manager or main host who knew another family waiting, tell another host to seat that family over us, even after the host looked back at me and told him we were next (he had a long beard). I was standing next to the bearded manager while he was talking with this other family minutes before and they seemed to know each other, which is why they were seated first. I had to go back to the desk and tell them they had a table open for some time and asked if I can be seated. I was then told by the host that there was a "running party" of 70 people that closed open table for the night, which explained a lot, but still I was already annoyed. My waiter never came to check on us, we had to catch him to ask for things like ketchup and mustard. We never got our soft drinks until we told him at the end of our meal. He did reduce our bill for the soft drinks which was nice, but still again... all around service for a birthday dinner was very poor.
I like this place. Been there before with the family. But the coordination between SafeHouse and OpenTable was poor. Made a reservation for 1:45 pm. Walked in. The host said they were full and did not honor the OpenTable reservation. We were turned away. Kids were bummed. I don't blame SafeHouse -- but if they're full, they shouldn't accept reservations from OpenTable. Simple. They should just block the times. I wouldn't normally post a review for this, but OpenTable keeps blasting emails at me asking to rate my recent dining experience at SafeHouse (even though I didn't have one). Since your bots keep giving me digs about it, I figure, OK. If you really want me to tell you what happened, here it is... We had to eat at Jimmy John's sub shop instead. FYI, this site forces you to rate your experience with stars. I didn't have an experience, and there's no N/A option, but I didn't want to give them a bad review, either, so I went middle of the road to try to be fair to the place.
Such a fun place to bring the family. Great food. Inventive drinks. Tons of entertaining distractions for the kids.
Overall entertaining. However, a few issues brought the rating down. The service was slow. Our waiter was great, just slow with the food, drinks etc. Before we sat down I told staff at least 3 times I had 2 six year olds celebrating a birthday. They sat us in the middle of a row of tables and the kids were constantly bumping/ disturbing those around us. Probably not the best location for us to be in a restaurant that encourages you to get up to experience the atmosphere. We also had no room for our coats, purses, bags etc. Instead of helping us figure out where to put our stuff, service just told us to get them out of the way. A coat check would have been great. A server behind us dropped a full tray of drinks so our items on the floor were drenched because they ended up on the floor since we had no place to put them. My kids were not near the server so I know they were not involved in the tray incident. I admit they were rambunctious at first, it’s a kids birthday, and I truly appreciated the management asking that they not run through the restaurant. This really helped tame their energy. They could have done a bit more to make it easier for everyone, i.e. faster service, better seating location, coat room.
SafeHouse is a fun atmosphere, but the food leaves a bit to be desired. The concept of being a spy was well thought out and a part of the entire experience. The bugers were't as amazing as I was hoping and the drinks were a bit on the small side. For the one-price for all menu format, I'd expect a bit more quality on the food. Fun place, but not a food place.
Safehouse is a gimmicky theme restaurant that touts good food but falls way flat on that front. The food is poor fast-food-quality at exorbitant prices. Though the concept is cool, beyond a few fun “secret” entrance and exits there’s nothing really that cool or fun about this place. The worst is really that you’ll leave having spent the same you’d spend for a fine dining experience but will have had lame burgers or tacos in an excessively loud place. Safehouse was a huge disappointment.
We went on a Sunday evening for an Anniversary party and there were kids running all over the place.
I asked the waiter about it and he said they had less kids during the week, but it was always like this on the weekends.
The service was slow to none.
Food wise, we had fish and chips, 1/2 rack of ribs, small, corned beef sandwich (which the corned beef was cut so thin you could see through it and very little beef), four pretzels and two ice teas. The bill was $130.
It is a Chuck Cheese with a spy theme and alot more expensive.
Unfortunately the trip did not live up to the hype. It was nice that the kids could run around and play with a variety of things, but it would be a lot more fun if there were actually tasks to complete or clues obtained towards a larger goal. The clues just seemed to be referring to events or objects around the restaurant rather than being something we had to solve?
In addition to being a little disappointed with the adventure, the food was way below average. My breakfast was supposed to come with potatoes but came with soggy chips. Everyone's breakfast was actually COLD, to the point that we sent back the mac & cheese. It seemed like they made all of our food an hour or more in advance of the restaurant opening and then forgot to reheat it.
When I arrived I was impressed with the whole idea of the way to get in and going down stairs to hear the excitement. Had a reservation. Still waited an hour for a table. Good thing. Walked around to see the place and all the items. Boring, its for kids. The place is a joke for adults. And I'm not one to have to be impressed. I'm open to all. Then we got our food. My Chicken sandwich was burnt. Wanted cole slaw, sold out. Spent extra for onion rings. Also burnt and cold. Come on.Did not complain. Will not go back. Glad the food was crap and we had to wait for the table. 1st impressions stick. Found out the truth.
If I would have recommended this place I would have looked like an idiot. Take your kids and spend $15 for a crappy sandwich.
They might like it. Reminds me of Rain Forest cafe. But much worse.
Made reservations for 830. Arrived at 8, just in case. Seated at 930. Staff was pretty rude and miserable. Food wasn't that good neither.
We went SafeHouse to celebrate our twins birthday. I called to make reservations the hostess that answered said they had nothing available that day. I went on open table and was able to get reservations which I was a happy about. Our reservations was for 8:30 we arrived there and our welcome was fun. We waited another hour to be seated. They were extremely busy and we’re not able to accommodate us with anything. While waiting we ordered cocktails off of the menu for us and kids got kiddie cocktails. All the drinks were absolutely horrible. Kiddie cocktail had more grenadine then sprite. Our drinks We paid $10 for we’re not mixed well at all. Once we were seated our server took forever to take our order. Food took a while also. When we received our food it was cold. We had asked our server to bring and ice cream with candles as we were celebrating kids bday. He forgot and brought our check. When we reminded her he took the check back so he could charge us for it. I think we could have been comped for something since we had waited so long but nope.
My overall option on going back to place is no I wouldn’t and I won’t recommend any of my friends to go there.
We had reservations for 7:45 and didn’t sit til 8:30. We had a 4 year old with us and 7:45 was already pushing it but figured we would get through with dinner in an hour and be ok. By the time the food came out we had to have it boxed because my daughter was so tired. She never even ate dinner before having to go back to the hotel and go to bed. We all ate our dinner cold out of to-go boxes. In addition, the bathroom stalls were out of toilet paper and there was no hand soap. It was a nightmare.
Went for our kids 15th birthday, our waiter was great! Food was good, kids had a fun experience. They had a magician, cool random things for the kids to do throughout restaurant.
The method of entry is unique enough and starts off the experience with some interest. Once inside though, the staff seem to enjoy simply tricking and teasing you. No one ever explained what the scavenger hunt is about. The restaurant was not particularly clean and we were there early in the night. Upon leaving, we had to ask for directions to the exit. The response was the question, “the boring way or the fun way???” We opted for the fun way, which again was unique enough, but resulted in having to carry a double stroller up two flights of stairs. And had that not been possible, there was probably no way to tell anyone we were stuck. In the end we never to learned the password to get in the frontdoor. It doesn’t really matter though, because we won’t be returning.
This was a great experience. We were celebrating my daughter 10th birthday and it was fun for the whole family . Very family-friendly and the time we reserved we had a lot of the restaurant to ourselves. The food was delicious, well seasoned and fresh. Great quality drinks as well. I will definitely go back.
We came as a last minute sort of decision and don't regret it at all! From the moment we walked through the door, it was a fun time. Our server Agent Hot Tea was incredibly helpful and explained everything. We didn't feel strange roaming around to see everything and the drinks were good; the food even better. Especially the cheese curds!
Enjoyed the food, atmosphere and service!
The theme of the restaurant is GREAT!!!
Food was good, but a must do for the experience!
Agent Mad Max is the man!!!! Kids had a blast!! Thanks for kicking my son's Birthday off right!!!
I came here with great expectations and was disappointed. Atmosphere was good and "spy" theme was well done. Other than that, I wasn't impressed. SO many little kids there running around the restaurant finding clues, crawling under tables, yelling. It was a circus. We went for brunch but ended up ordering off the regular menu. We paid $19 for a burger! It was good, but way overpriced. Perhaps it would be a different experience if we came after 10pm when kids aren't allowed. I'm in no hurry to go back.
Good food and great service. We visited the Safehouse in Milwaukee last year and thought the agent experience was better at that location.
It started out great! I loved how we got into the restaurant. But after that, I wasn't feeling it. The hostess' and waiters were standing around talking to each other. I paid $18 for mac and cheese that tasted like it came right out of the box. A fun atmosphere for kids.
Honestly we decided to come here because we once saw a video of their mission impossible meal that you have to finish in an hour. Looked into the burgers and it caught our attention so we decided to make a reservation for my dads birthday. I requested the circular booth towards the back of the restaurant and we did get it! Our Server, Agent Vee, was great! He was super nice and did his best to take care of us. The whole spy concept was amazing. We figured out the password at the end and we took the secret entrance out with the help of Eric (I’m still amazed by that trick he did) and overall a great experience. Burgers were on the decent side but mostly loved it because of the concept. Would definitely come back!