Sugar Factory - Chicago River North

Reseñas de Sugar Factory - Chicago River North de comensales del restaurante. Basadas en valoraciones recientes.

1. C

   Christianne

   Chicago8 reseñas

   5.0

   Comieron hace 3 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Thank you, Victor, for helping me celebrate my son's 22nd birthday. You really made us feel at home. The overall experience was excellent!
   

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2. J

   Jennie

   Columbus1 reseña

   2.0

   Comieron hace 7 días

   1. Global 2
   2. Comida 4
   3. Servicio 1
   4. Ambiente 2

   Restaurant was not busy during dinner time. Decor and fixtures all seemed dated. Service staff were not eager to be hospitable. Server spilled a third of my $40 drink all over the table while serving it and did not fully clean it up nor did they offer to bring me a new drink. Just charged me full price for it. The food was delicious but the atmosphere was way more pretentious than it needed to be.
   

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3. C

   Charise

   Chicago1 reseña

   2.0

   Comieron en 29 de abril de 2025

   1. Global 2
   2. Comida 1
   3. Servicio 2
   4. Ambiente 2

   The chicken was very dry and no flavor but the rest of the food was good!
   

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4. M

   Melanie

   Chicago2 reseñas

   3.0

   Comieron en 19 de abril de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 1
   4. Ambiente 4

   We knew what we were getting into to an extent, high prices for big splash in presnetation of drinks and desserts. On the positive side, we made fun memories, our daughter will never forget the presentation of her King Kong Sundae to celebrate her 16th birthday with friends. The food was good enough. The host and service staff were lacking, but we made the best of it.
   

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5. M

   Mark

   Chicago1 reseña

   2.0

   Comieron en 7 de abril de 2025

   1. Global 2
   2. Comida 4
   3. Servicio 2
   4. Ambiente 2

   Birthday dinner for my wife. Server was disinterested. Auto 20% gratuity I suspect was part of the issue.
   

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6. J

   Jennifer

   Chicago1 reseña

   1.0

   Comieron en 6 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 4

   It was our first time there and it will be our last. I do not believe the quality of food is worth the price at all. The service was completely lacking. The hostess and our server were too busy on their phones to really bother with us their customers. Our server couldn't answer what their more popular selected menu items were. He didnt even bring out the correct quantity of food that they had listed on their menu. I can see why they need to put the 20% gratuity on every bill now because they wouldn't get tips like that for their service else where. But then again, maybe that's exactly why their service is horrible, they get 20% no matter how bad their service is.
   

   A 2 personas les resultó útil

7. K

   Kyle

   Chicago1 reseña

   1.0

   Comieron en 5 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   We traveled 2 1/2 hours for our daughters birthday dinner and made reservations. Still had to wait over 25 minutes and got stuck in back of restaurant in a room with zero ambience and uncomfortable chairs we asked to get a booth and was told no although multiple booths were open. Very disappointed with this experience definitely overpriced, not worth the 400 dollar bill for flavorless food and shakes.
   

   A 2 personas les resultó útil

8. T

   Thu

   Chicago4 reseñas

   5.0

   Comieron en 5 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   it’s a fun restaurant for kids and adults! my daughter LOVED the dry ice mocktail and the rainbow sliders. the service was great and the food delicious. a great stop while we were in chicago.
   

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9. r

   randi

   Chicago3 reseñas

   1.0

   Comieron en 1 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   It was very weird. Dirty and understaffed. Even with a reservation we waited over 20 minutes in an empty restaurant. Overpriced and understaffed and food was stale. Would never go again.
   

   A 1 persona le resultó útil

10. A

    Adam

    Nashville2 reseñas

    3.0

    Comieron en 1 de abril de 2025

    1. Global 3
    2. Comida 2
    3. Servicio 3
    4. Ambiente 4

    Went for dessert. We tried the carnival Oreo milkshake and the campfire skillet. The fried Oreos were practically frozen these should have been warm and the ice cream on the skillet was not covered in graham crackers and I did not receive the warm chocolate sauce either. We were on of two tables, but after our food arrived we were not checked on by the waitress until it was time for the bill. They automatically include 20%, so don’t expect great service as they don’t have to work for it.
    

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