How is Cool River Cafe - Dallas restaurant rated?

Cool River Cafe - Dallas

4.1

1715 Reviews

$31 to $50

Steak

Top Tags:

Cool River is an upscale steakhouse featuring fresh seafood and Certified Angus Beef and serves lunch and dinner daily. Their full service bar includes an award-winning wine list. They also offer private dining with seven room options to choose from.

Permanently Closed

This restaurant is permanently closed.

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
Steak, Seafood
Hours of operation
Lunch: Monday - Sunday: 11:00am - 5:00pm Dinner: Monday - Sunday: 5:00pm - close Bar: Sun - Wed: 11:00am - close,Thur - Sat: 11:00am - 2:00am
Phone number
(972) 871-8881
Website
http://www.coolrivercafe.com/
Payment options
AMEX, Diners Club, Discover, Mastercard, Visa
Dress code
Business Casual
Executive chef
Fernando Rodriguez
Catering
Full service
Private party facilities
The ultimate dining experience is extended to accommodate private parties, celebrations and business meetings. Each of our rooms delivers a memorable experience with excellent food and quality service in an upscale atmosphere.
Private party contact
Kate Brewer and Sadie Ward: (214) 492-0343

Location
1045 Hidden Ridge, Irving, TX 75038
Neighborhood
Irving
Cross street
MacArthur Blvd.
Parking details
Complimentary valet or self-park
Entertainment
We have 7 private rooms available to host your next business dinner, happy hour, birthday or game watching party.
Additional
Banquet, Bar/Lounge, Beer, Chef's Table, Cigar Room, Cocktails, Corkage Fee, Counter Seating, Dancing, Entertainment, Full Bar, Happy Hour, Indoor Fireplace, Indoor Smoking Area, Late Night, Non-Smoking, Private Room, Weekend Brunch, Wheelchair Access, Wine

What 1,715 people are saying

Overall ratings and reviews

4.1

4.1 based on recent ratings

4.2Food
4Service
4.2Ambience
3.8Value

Noise • Moderate

1,444 Reviews

AA
AmyA
Dallas
1 review
1.0
1 review
Dined on April 5, 2020
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
They are closed. They are closed. They are closed.
1 person found this helpful
RH
RachelH
Dallas
16 reviews
5.0
16 reviews
Dined on March 16, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Incredible food and superb service. Enjoyed an excellent dinner of hickory smoked prime rib and filet with sides and Caesar salad. Plus a chocolate cake to die for. Our service was impeccable. One of my favorites again and again.
Cool River Cafe - DallasResponded on March 17, 2020
Thank you!
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MP
MichelleP
Dallas
1 review
5.0
1 review
Dined on March 8, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Our server was great I think his name was Antonio.😉
Cool River Cafe - DallasResponded on March 10, 2020
Thank you, Michelle!
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f
foodie
Dallas
2 reviews
5.0
2 reviews
Dined on March 8, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Awesome service and food.
Cool River Cafe - DallasResponded on March 10, 2020
Thank you!
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s
stephs
Dallas
2 reviews
vip
3.0
2 reviews
Dined on March 5, 2020
1. Overall 3
2. Food 3
3. Service 2
4. Ambience 4
Unfortunately the service we received was not in line with the price we paid. Also, 30 minutes after we placed our order they came out to tell us my husband's choice was not available and they substituted what was supposed to be something similar and it was not at all. We were still charged full price for the substitute and it was basically penne with vegetables. Truly disappointing, that was our third visit but we will not return.
Cool River Cafe - DallasResponded on March 6, 2020
Hi Steph, we are so sorry to hear of your experience. The level of service you received is well below the standard we expect and train our staff to provide. Would you mind sending a message with your contact information so that we can reach out and apologize personally?
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JB
JimB
San Francisco
1 review
5.0
1 review
Dined on March 5, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Classy place to take business partners and know they will be impressed with the entire experience.
Cool River Cafe - DallasResponded on March 6, 2020
Thank you, Jim!
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A
Allfour
Dallas
9 reviews
2.0
9 reviews
Dined on March 4, 2020
1. Overall 2
2. Food 2
3. Service 2
4. Ambience 3
So many let-downs on this trip. We were seated super close to the kitchen doors and then staff talked to each other over our booth/heads. Food issues: way over-salted food in several dishes, sauce on a filet that wasn't ordered that way, rare prime rib that a came very medium, service issues: no water refill, had to ask for our drinks that just took forever to come well after we had eaten our appetizer. I mentioned it was my son's birthday and there was no effort to recognize that in any way. I can not recommend it and probably will never return.
Cool River Cafe - DallasResponded on March 6, 2020
We are very sorry to hear of your experience and the level of service you received. We'd really appreciate the chance to apologize personally, would you mind sending us a message with your contact information?
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JC
JeffC
Dallas
2 reviews
1.0
2 reviews
Dined on March 2, 2020
1. Overall 1
2. Food 3
3. Service 1
4. Ambience 3
One of my colleagues thought the service was terrible and asked that we not go back there again.
Cool River Cafe - DallasResponded on March 4, 2020
Hi Jeff, we're very sorry and concerned to hear of your experience. We'd really appreciate the chance to address any issues you encountered, would you mind sending us a message with your contact information?
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m
musicandwine
Dallas
179 reviews
vip
4.0
179 reviews
Dined on March 2, 2020
1. Overall 4
2. Food 4
3. Service 5
4. Ambience 3
Rare that better wine glasses are brought over with a good bottle of wine(not "The Prisoner" they were pushing). Our server was fantastic creating an excellent dining experience, other than pushing a sub par wine, but it is their job.
Cool River Cafe - DallasResponded on March 2, 2020
Thank you for your review!
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MM
MichaelM
Dallas
1 review
5.0
1 review
Dined on February 27, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
I have been here several times. Well managed location. Great staff. Appreciated the recommendations of off menu items.
Cool River Cafe - DallasResponded on March 2, 2020
Thank you, Michael! We hope to see you again soon.
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O
Opinionated
Washington DC
5 reviews
5.0
5 reviews
Dined on February 25, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
The experience was outstanding, the food was very good, and the staff very accommodating.
Cool River Cafe - DallasResponded on February 27, 2020
Thank you for your review! We hope to have you back soon!
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OT
OpenTable Diner
Dallas
1 review
3.0
1 review
Dined on February 20, 2020
1. Overall 3
2. Food 3
3. Service 3
4. Ambience 3
Cool River did not honor my Open Table reservation.
Cool River Cafe - DallasResponded on February 24, 2020
Hello, would you mind sending us a message with information about your reservation? We'd really appreciate the opportunity to address any issue you encountered.
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OT
OpenTable Diner
Dallas
1 review
3.0
1 review
Dined on February 18, 2020
1. Overall 3
2. Food 3
3. Service 3
4. Ambience 4
Waiter did not listen to my client- kept telling her no as opposed to giving her what she wanted....a variety of steamed vegetables.
Cool River Cafe - DallasResponded on February 24, 2020
Hello, we're very sorry to hear of this experience and we'd really appreciate the chance to apologize and address this issue. Would you mind sending us a message with your contact information?
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RR
RheaR
Dallas
2 reviews
3.0
2 reviews
Dined on February 17, 2020
1. Overall 3
2. Food 4
3. Service 3
4. Ambience 5
Didn’t get the sautéed onions that we ordered. Staff at beginning was great but service was very slow and there were only a handful of tables occupied. Food was tasty.
Cool River Cafe - DallasResponded on February 19, 2020
Hi Rhea, we're very sorry to hear about the service issues you encountered. We'd really appreciate the opportunity to address these issues and apologize to you personally. Would you mind sending us a message with your contact information?
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OT
OpenTable Diner
Dallas
2 reviews
5.0
2 reviews
Dined on February 17, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
This was my second time here I have enjoyed the food
Cool River Cafe - DallasResponded on February 18, 2020
Thank you! We hope to have you back soon!
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OT
OpenTable Diner
Dallas
1 review
5.0
1 review
Dined on February 16, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Was very nice place, the staff were very kind and food was perfect! Ambience was a littler but noisy...
Cool River Cafe - DallasResponded on February 17, 2020
Thank you!
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DW
DeWayne
Dallas
1 review
3.0
1 review
Dined on February 16, 2020
1. Overall 3
2. Food 3
3. Service 4
4. Ambience 4
Biggest complaint was the wait! Hostess called 2.5 hours prior to 8pm reservation to confirm- great Arrived at 7:55. They ask us to wait for table in approximately 20 minutes They placed multiple couples before us. One group of 5 told me they had 8:30 reservation. -- they were seated 10min before us. Finally I approached them as to why this was occurring. A table "opened up" 5 min later. Btw when they Finally seated us; there were no less than 15 open tables dressed for party of two!!
Cool River Cafe - DallasResponded on February 18, 2020
DeWayne, we're very sorry for the delays in accommodating your reservation. Your feedback will be shared with our managers and addressed with our host staff. We appreciate you bringing this to our attention and hope that you'll dine with us in the future.
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OT
OpenTable Diner
Dallas
1 review
5.0
1 review
Dined on February 16, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Always wonderful!
Cool River Cafe - DallasResponded on February 19, 2020
Thank you!
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OT
OpenTable Diner
Dallas
8 reviews
1.0
8 reviews
Dined on February 16, 2020
1. Overall 1
2. Food 1
3. Service 2
4. Ambience 4
Horrible experience. There is so many things that went wrong that it take me 3 paragraphs to write. Suffice it to say under cooked and cold food, wait staff uninformed and slow, management that was no help, and couldn’t seem to even get a drink at the bar! We will never be back or recommend to anyone if asked.
Cool River Cafe - DallasResponded on February 18, 2020
Hello, we're terribly sorry to hear of your experience and would really appreciate the chance to address these issues and apologize to you personally. Could you send us a message with your contact information?
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TK
TonyK
Dallas
19 reviews
3.0
19 reviews
Dined on February 16, 2020
1. Overall 3
2. Food 3
3. Service 2
4. Ambience 3
Overall the worst experience I've had here to date. I visit Cool River 6-8 times a year but this one was the poorest showings we've had. The waiter just poured the wine without offering a taste first - good thing for him we liked it. I had to ask for bread to be brought to the table, the steaks were under cooked (again, good thing we aren't too picky) and then I had to ask for the dessert menu. I really was embarrassed for our group at the level of service received. We've traditionally enjoyed our service and the food here so I'm chalking it up to the Valentine's day "hangover" but it sure made for a poor experience on my daughter's 18th birthday :(
Cool River Cafe - DallasResponded on February 18, 2020
Hi Tony, we're so sorry to hear of the service issues you encountered. We'd really like to extend a personal apology, would you mind sending a message with your contact information?
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OT
OpenTable Diner
Dallas
1 review
4.0
1 review
Dined on February 16, 2020
1. Overall 4
2. Food 5
3. Service 5
4. Ambience 4
Food and service were outstanding and the price for all was reasonable.
Cool River Cafe - DallasResponded on February 18, 2020
Thank you!
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OT
OpenTable Diner
Tallahassee
1 review
5.0
1 review
Dined on February 15, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great service. Food great except for Cool River Salad. We ate at 5:00 so was not crowded.
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OT
OpenTable Diner
Dallas
1 review
5.0
1 review
Dined on February 15, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Valentines
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OT
OpenTable Diner
Central Coast
1 review
1.0
1 review
Dined on February 15, 2020
1. Overall 1
2. Food 5
3. Service 5
4. Ambience 3
We had a 9pm reservation. When arrived the host said it’s a 30minute wait and you can wait at bar area and we would send a text or call. We never received the call or text and just ended up eating at bar area. I mentioned this to the host at front and her response was - Hope you give us another chance.
Cool River Cafe - DallasResponded on February 17, 2020
Hello, thank you for dining with us on Valentine's Day. We're terribly sorry to hear of the issues with you reservation and how it was handled. We'd really appreciate the chance to apologize personally, would you mind sending us a message with your contact information?
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NR
NelsonR
Dallas
1 review
3.0
1 review
Dined on February 15, 2020
1. Overall 3
2. Food 3
3. Service 4
4. Ambience 2
We had reservation for 9PM and we had to wait around 15 minutes, we were not seated on the main area which was way nicer and at some point the manager came and apologize and offered to take care of the drinks but we were charged so it didn’t happen. It was our second Valentine’s there and likely the last.
Cool River Cafe - DallasResponded on February 17, 2020
Hi Nelson, we're very sorry to hear of your experience on Valentine's Day and for the oversight on your tab. Would you mind sending us a message with your contact information? We'd really appreciate the opportunity to make it right.
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OT
OpenTable Diner
Washington DC
2 reviews
1.0
2 reviews
Dined on February 15, 2020
1. Overall 1
2. Food 2
3. Service 2
4. Ambience 3
Came for Valentine’s Day. We were 18 min late for our 8:15 reservation and ended up having to wait about 40 min for our table. When I asked one hostess (kind of tall, black hair, with glasses) about my table...she was very rude...the other hostesses were nice. Took forever for anyone to come and take our order, but I do understand it was very busy...so I’ll give the waitresses a pass. Ordered surf and turf (Steak and lobster). The steak was not cooked as asked (had to send back and when it came back still wasn’t cooked right)...lobster was rubbery. The manager was very apologetic though and provided recompense for the issue. For that reason I will give them another shot, as customer service is very important to me and in the off chance that my experience is not the norm.
Cool River Cafe - DallasResponded on February 17, 2020
Hello, thank you for dining with us on Valentine's Day. We're sorry to hear of your experience with our host staff, delays in service, and food quality. We really appreciate your willingness to dine with us again despite that. Would you mind sending us a message with your contact information so that we can reach out to personally apologize?
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SB
ShannonB
Dallas
9 reviews
1.0
9 reviews
Dined on February 15, 2020
1. Overall 1
2. Food 4
3. Service 2
4. Ambience 1
We have been here on several times for special occasion. Birthday Anniversary Valentines Day. Last night was without a doubt the worst. There was apparently only one valet person working because I waited for almost 20 minutes to park my car. Then the hostesses acted as if everyone was putting them out by being there. It’s a restaurant and it’s Valentines Day what did they expect. Waited a good 5 minutes for a waiter. Another ten for drinks and then had the worst Caesar salad ever. Guys you actually have to put Caesar dressing on the salad. Then noticed people around us getting food that hadn’t been there half as long as us. Not sure when or if we will go back.
Cool River Cafe - DallasResponded on February 17, 2020
Hello, we're sorry to hear of your experience and we'd really appreciate the opportunity to apologize personally. Would you mind sending us a message with your contact information?
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KH
KenH
Dallas
2 reviews
1.0
2 reviews
Dined on February 15, 2020
1. Overall 1
2. Food 2
3. Service 2
4. Ambience 1
We were put in a converted cigar lounge that wreaked of smoke. Dinner was server on fold up tables. No flexibility on the fixed menu at all. Wife’s Chilean Sea Bass wasn’t even as good as a Gordons fish stick. Breaded, dry and Luke warm. It was an awful dining experience.
Cool River Cafe - DallasResponded on February 17, 2020
Hi Ken, we're very sorry to hear of your experience and the food quality issues. Could you send us a message with your contact information? We'd really appreciate the opportunity to apologize personally.
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l
landism
Dallas
12 reviews
vip
1.0
12 reviews
Dined on February 15, 2020
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 2
Valentine’s Day - I’m speechless. Everything that could possibly go wrong, did. Service almost didn’t exist. We had 8 of us. Waiter never wrote down anything so drinks were screwed up and several didn’t get theirs. Reservations were at 7:15. Ate around 9:30. Begged to see manager after food was cold. He/she never came by. Charged for drinks we never received. Food was buffet quality. Will NEVER go back.
Cool River Cafe - DallasResponded on February 17, 2020
We're so sorry to hear of your experience and would really appreciate the opportunity to apologize personally. Could you send us a message with your contact information?
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BE
ByronE
Dallas
1 review
3.0
1 review
Dined on February 15, 2020
1. Overall 3
2. Food 3
3. Service 2
4. Ambience 2
The overall quality has gone down. I had higher expectations.
Cool River Cafe - DallasResponded on February 17, 2020
Byron, we're very sorry to hear you were dissatisfied. Would you mind sending us a message with your contact information? We'd appreciate the chance to apologize personally and learn more about your experience.
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OT
OpenTable Diner
Dallas
9 reviews
vip
1.0
9 reviews
Dined on February 15, 2020
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
Terrible venue for Valentines Day. They took reservations and had tables setup next to bar area with big screen TVs. This special occasion turned into the worst date in history. Most folks that were sat in this area, including me, left. What a joke!
Cool River Cafe - DallasResponded on February 17, 2020
Hello, we're very sorry to hear of your experience and that you left as a result. Could you send us a message with your contact information, we'd really appreciate the opportunity to apologize personally.
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LS
LuvonneS
Las Vegas
3 reviews
5.0
3 reviews
Dined on February 15, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Excellent service and great food ! We will be back for sure.
Cool River Cafe - DallasResponded on February 17, 2020
Thank you, Luvonne! We look forward to it!
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D
Derrick
Dallas
1 review
2.0
1 review
Dined on February 14, 2020
1. Overall 2
2. Food 4
3. Service 1
4. Ambience 3
I haven’t eaten at Cool River in quite some time. But the last time I ate here, I remember it being a superb experience. Well, my latest visit fell short of my expectations based on my prior visit. First off, the dining room temperature was entirely too warm to make for a comfortable dining experience. We voiced that concern and were told by our waiter that a number of guests mentioned the same thing but that the General Manager was “set in his ways.” We then ordered our food with a house salad to start. The next person to come to our table was one of the kitchen staff, not our waiter. He was delivering our entrees. We never did get the salads. The entrees were served with the wrong sides and the steaks were cooked entirely too long. Our waiter did not come back to check on us after our entrees were delivered to make sure everything was prepared correctly. That’s a relatively minor point, however, because at that point there wasn’t going to be an opportunity to get the order straightened out. Despite the conditions, lack of service, wrong entrees and wrong meal preparation, the General Manager did do his best to remedy the situation by comping us a bottle of wine. I’m not one to complain but I don’t see it as likely that we’ll entertain at Cool River again anytime soon.
Cool River Cafe - DallasResponded on February 17, 2020
Hi Derrick, we're very sorry to hear of your experience. The service issues you encountered are well below our standard and what our servers are trained to provide. Could you send us a message with your contact information? We'd really appreciate the opportunity to apologize personally.
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OT
OpenTable Diner
Dallas
1 review
5.0
1 review
Dined on February 14, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Nice dinner with my girlfriend .
Cool River Cafe - DallasResponded on February 18, 2020
Thank you!
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H
Highleyb
Dallas
21 reviews
2.0
21 reviews
Dined on February 14, 2020
1. Overall 2
2. Food 2
3. Service 2
4. Ambience 2
I’ve been coming to Cool River for about 17 years. I have always ordered the filet oscar style and recommend the filet oscar to friends and customers. I brought my wife to Cool River for Valentines Day and ordered the filet oscar style for both of us..: huge disappointment. I have never had a bad filet at a Cool River, but this was bad. The steak was undercooked, warm and tasteless. The oscar sauce was looked like it was left under a lamp and tasted fishy. 🤢 on top of the bad steak, the service was slow and not the typical great Cool River experience. All disappointing... Ps - the interior hasn’t changed a bit since I started visiting in early 2000. It may be time for a remodel...
Cool River Cafe - DallasResponded on February 17, 2020
Hello, we're very sorry to hear of your experience on Valentine's Day. We aim to deliver the same food quality and service on holidays that we do everyday and apologize for not doing so. Could you send us a message with your contact information so that we can reach out to apologize personally?
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M
Matt
Dallas
1 review
4.0
1 review
Dined on February 14, 2020
1. Overall 4
2. Food 5
3. Service 3
4. Ambience 4
It took us 25 minutes to be greeted. Three tables that arrived after sitting right next to us were greeted sooner, so I had to inform the hostess that we haven't seen a server even though our waters had been refilled twice. I think our server was running late, but she also greeted us after a table that was there maybe 3 minutes. Fortunately, we weren't in a hurry. Once we were finally greeted, the service was decent enough. The food was immaculate and perfectly cooked. For the price point and white table cloth atmosphere, I would expect the service staff to be more aware about their tables. Otherwise, it was a decent experience.
Cool River Cafe - DallasResponded on February 17, 2020
Hi Matt, thank you for dining with on Valentine's Day. We're terribly sorry for the delay that you experienced and we'd really appreciate the chance to apologize personally. Would you mind sending us a message with your contact information?
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M
Momto4
Dallas
3 reviews
5.0
3 reviews
Dined on February 14, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
We were seated very quickly & our waiter was very attentive during a busy lunchtime. Our food was exactly as we ordered it & was served within a shorter period of time than expected--which was a nice surprise. The green beans almandine was delicious!
Cool River Cafe - DallasResponded on February 18, 2020
Thank you for your review! We hope to have you back soon!
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S
Shelley
Dallas
157 reviews
vip
5.0
157 reviews
Dined on February 14, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great food and service
Cool River Cafe - DallasResponded on February 17, 2020
Thank you, Shelley!
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M
Masa
Orange County
16 reviews
5.0
16 reviews
Dined on February 14, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great food and service. Highly recommended.
Cool River Cafe - DallasResponded on February 14, 2020
Thank you!!!
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CK
CKor
Las Vegas
11 reviews
2.0
11 reviews
Dined on February 12, 2020
1. Overall 2
2. Food 3
3. Service 2
4. Ambience 4
Bar service is virtually nonexistent. Bartenders are slow and disappear frequently. Very inattentive. Food quality is pretty good but service is lacking.
Cool River Cafe - DallasResponded on February 14, 2020
Hello, we're very sorry to hear of your experience and will be sure to address this with our staff. Would you mind sending us a message with your contact information so that we can reach out and apologize personally?
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FAQs

Cool River Cafe - Dallas is rated 4.1 stars by 1715 OpenTable diners.

Permanently Closed

This restaurant is permanently closed.

1045 Hidden Ridge, Irving, TX 75038

Additional information

Cross street
MacArthur Blvd.
Neighborhood
Irving
Hours of operation
Lunch: Monday - Sunday: 11:00am - 5:00pm Dinner: Monday - Sunday: 5:00pm - close Bar: Sun - Wed: 11:00am - close,Thur - Sat: 11:00am - 2:00am
Price
$31 to $50
Cuisines
Steak, Seafood
Dining style
Casual Elegant
Dress code
Business Casual
Parking details
Complimentary valet or self-park
Payment options
AMEX, Diners Club, Discover, Mastercard, Visa
Executive chef
Fernando Rodriguez
Entertainment
We have 7 private rooms available to host your next business dinner, happy hour, birthday or game watching party.
Additional
Banquet, Bar/Lounge, Beer, Chef's Table, Cigar Room, Cocktails, Corkage Fee, Counter Seating, Dancing, Entertainment, Full Bar, Happy Hour, Indoor Fireplace, Indoor Smoking Area, Late Night, Non-Smoking, Private Room, Weekend Brunch, Wheelchair Access, Wine

Website
http://www.coolrivercafe.com/
Phone number
(972) 871-8881
Catering
Full service
Private party facilities
The ultimate dining experience is extended to accommodate private parties, celebrations and business meetings. Each of our rooms delivers a memorable experience with excellent food and quality service in an upscale atmosphere.
Private party contact
Kate Brewer and Sadie Ward: (214) 492-0343