Kona Grill - Boca Park

Kona Grill - Boca Park reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Nicole

   Las Vegas1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time visiting and I loved it! We tried many diffrent plates, from the avocado salad to the new york steak and lemon pasta, brownie dessert and sushi rolls. The food was absolutely amazing! Menu has a great variety of foods, and drinks to choose from. Our server Janet was so kind, attentive and welcoming! Looking forward to coming back soon!
   

   Kona Grill - Boca ParkResponded today

   Hello Nicole, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our new avocado salad, NY steak, lemon pasta, brownie dessert, and sushi rolls. It's always a pleasure to hear that our diverse menu and drinks variety were to your liking. We're also glad to know that our team made you feel welcome and that you appreciated their attentiveness. We look forward to welcoming you back to Kona Grill - Boca Park soon! Best, The Management Team
   

   Is this helpful?

2. M

   Michael VIP

   San Francisco18 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   It was ok. Food was on the pricy side for what you got (but the portions were large if you like that). $150 for 2 sides of fried rice, an order of potstickers, and chicken satay with 2 drinks and a glass of wine. We had a reservation, checked in, and then they seemed to forget about us. Service was done by inexperienced staff with little mistakes here and there and then they kept calling us "love" which would be ok, but it was several of them (Jeesh.. for a Hawaiian theme place, they should have just called us "cuz, brah or sis").. All in all... we won't be back.
   

   Kona Grill - Boca ParkResponded 1 day ago

   Hey Michael, Thank you for taking the time to share your experience at Kona Grill - Boca Park. We're glad to hear that you enjoyed our fried rice, potstickers, and chicken satay, but we're sorry to hear that you found our prices to be a bit high and that you had to wait for service. We appreciate your feedback about our service and we'll definitely look into improving this aspect. We hope to have the opportunity to serve you again in the future, if at all possible please contact us directly so that we could further assist you. Best, Ramon Triay The Management Team
   

   Is this helpful?

3. T

   Terry

   Los Angeles1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Kind of really a joke to be honest. To make a reservation at 1:45 and at 2:30 still not be seated is incredible. We ate pizza next door and couldn’t have been better. What a poor excuse that “it’s Mother’s Day” yup every restaurant forward holiday is just how about you account for that and be professional. Overbooking while your nervous 12 year old staff runs around with there heads cut off. Have had great experiences at this restaurant out of state and kinda crazy to think when I first try it in the city of service they sucked worse then Dennys. Pathetic for sure. You should fire all of management
   

   Kona Grill - Boca ParkResponded 2 days ago

   Hi Terry, We're truly sorry to hear about your recent experience at Kona Grill - Boca Park. We understand how frustrating it must have been to wait despite having a reservation, and we apologize for the inconvenience. We take your feedback seriously and will work on improving our service during busy periods. We hope you'll give us another chance to show you the true Kona experience, at your convenience, please reach out to us directly. Best, Ramon Triay
   

   Is this helpful?

4. L

   LaLonnie

   Las Vegas2 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   It was Mother’s Day midday and even with a reservation we waited an additional 45 minutes after being told it would be 25-30 minutes. Our server was new to the restaurant but he was pleasant. Service was extremely slow, we were told the printer in the kitchen was down and our order had to be reconfirmed after waiting about 40 minutes after the appetizer was delivered and eaten. The entrees came out… not quite what was ordered but after the wait there was no way we were sending anything back to the kitchen. I will try again on a day that is not a dining holiday because I could see the effort and the food was tasty
   

   Kona Grill - Boca ParkResponded 1 day ago

   Thanks for the feedback, LaLonnie. We're glad to hear that you enjoyed the food at Kona Grill - Boca Park during your visit. We apologize for the delay and the mix-up with your order. We're sorry for the inconvenience caused and appreciate your patience. Your comments are invaluable and will help us improve. We hope to serve you again on a day that is not a dining holiday. We look forward to serving you again soon. Sincerely, Ramon Triay
   

   Is this helpful?

5. B

   Brian

   Unspecified1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a reservation for 1:15pm. I confirmed the reservation the day before. Arrived on time and was told there will be a 30 minute wait for our table. After 40 minutes is waiting, we were told it would be another 20 minutes There were several empty tables. But after waiting a full hour past our reservation we were still not seated and left
   

   Kona Grill - Boca ParkResponded 2 days ago

   Thanks for the review, Brian. We're sorry to hear about your experience at Kona Grill - Boca Park. It's disappointing to know that you were not seated on time despite your reservation. We understand how frustrating this must have been and we apologize for any inconvenience caused. We're always striving to improve our service and your feedback is invaluable in that process. We hope you'll give us another opportunity to serve you better in the future, please contact us directly to further assist you. Sincerely, Ramon Triay
   

   Is this helpful?

6. M

   Marvin

   Las Vegas2 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Extremely Disappointed – Won’t Be Returning We had a 12:00 PM reservation for Mother’s Day and weren’t seated until 1:15 PM. Once seated, we were given two menus—one for the Mother’s Day brunch and one à la carte. The brunch menu wasn’t appealing, so we opted for à la carte. After waiting 20 minutes for a server to greet us, we were told we couldn’t order from that menu, but the server would check. He returned 10 minutes later confirming we could order à la carte. We placed our food and drink orders at the same time. Drinks took 20 minutes to arrive—my Kona Big Wave was flat. We then waited over an hour for our food, and when it finally arrived, my steak was overcooked. Between the poor service, long wait times, and disappointing food, this experience was unacceptable. Definitely not coming back.
   

   Kona Grill - Boca ParkResponded 1 day ago

   Thanks for the feedback, Marvin. We're deeply sorry to hear about your disappointing Mother's Day experience at Kona Grill - Boca Park. It's disheartening to hear that you had to wait for long, especially on a special day. We understand how frustrating that can be and we're sorry for any inconvenience caused. We also apologize for the overcooked steak and the lack of attention you received from our service team. We take your feedback seriously and will use it to improve our service and food quality. We hope you'll reconsider and give us another chance to make it right, if at all possible please contact us directly so that we could further assist you. Sincerely Ramon Triay The Management Team
   

   Is this helpful?

7. T

   Tina

   Las Vegas1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 3

   They failed miserably at handling a Mother’s Day crowd. People with reservations had an hour wait … This place was overbooked and understaffed. Then when seated we were told that the Mothers Day menu wasn’t happening taking hours to get out of the kitchen. We will never be back. The only saving grace was the amazing server who was professional and calm when speaking with scores of unhappy customers.
   

   Kona Grill - Boca ParkResponded 2 days ago

   Thanks for the feedback, Tina. We're truly sorry to hear about your experience at Kona Grill - Boca Park on Mother's Day. It's unfortunate that we couldn't meet your expectations on such a special day. We understand how frustrating it can be to wait, especially when you've made a reservation. We appreciate your patience and understanding. We're glad to hear that our service was commendable. We hope to have the chance to serve you again in the future and provide a better experience. Sincerely, Ramon Triay
   

   Is this helpful?

8. J

   Jennifer

   Las Vegas1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terri le experience!! No service from staff and hostess station was completely inefficient and rude!! We waited 30 minutes just to check in for our reservation!
   

   Kona Grill - Boca ParkResponded 2 days ago

   Hi Jennifer, we're truly sorry to hear about your recent experience at Kona Grill - Boca Park. We strive to provide excellent service and it's clear we fell short in your case. Your feedback about the hostess station is noted and we'll definitely look into this to ensure it doesn't happen again. We hope you'll give us another chance to make your experience better, at your convenience, please contact us directly so that we could further assist you. Sincerely, Ramon
   

   1 person found this helpful

9. OT

   OpenTable Diner

   Las Vegas1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We’ve enjoyed Kona in the past, but they poorly planned for Mother’s Day with an overly priced menu. We had reservations for 11:30 and waiting another hour to get seated and then 20 minutes to get service. They kept saying the kitchen was backed up so left people standing in 90 degree temperatures outside with empty tables inside. No offer of water or shade. Should have at the least offered a discount. My elderly parents had a hard time standing in the sun all that time
   

   Kona Grill - Boca ParkResponded 2 days ago

   Thanks for the review. We regret to hear that your experience at Kona Grill - Boca Park on Mother's Day did not meet your expectations. We understand how important it is to have a smooth dining experience, and we apologize for the inconvenience you faced. We're sorry for the delay in seating and service, and the discomfort caused by the unprotected outdoor seating. We also regret that you found our pricing to be higher than usual. We appreciate your feedback and will use it to improve our service and plan for future occasions. We hope to serve you again and provide a better experience, please feel free to reach out to us directly to further assist you. Sincerely, Ramon Triay
   

   Is this helpful?

10. B

    Becca VIP

    Las Vegas1 review

    1.0

    Dined 3 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5

    We went for Mother’s Day and we were told that the normal menu wasn’t available until after we sat down and that we had to order the $49 a person brunch provided. The food took over an hour and when it came out, it was cold. We didn’t want the food provided either but we felt stuck because everywhere else was going to be busy since it was Mother’s Day. We understand that the kitchen was backed up based on how busy it was, so we were very patient. The most frustrating part was being told we couldn’t order off the normal menu when we saw other people getting burgers and whatever else they wanted. We had a child with us too, who is on a gluten free diet because of an intolerance, and they were unable to accommodate for him. I had to walk through the parking lot to find a place who could make him food. We were very dissatisfied and upset and it ruined what was supposed to be a special Mother’s Day.
    

    Kona Grill - Boca ParkResponded 2 days ago

    Thanks for the review, Becca. We're really sorry to hear about your experience at Kona Grill - Boca Park, especially on such a special day like Mother's Day. We understand your frustration with the long wait and the cold food. We aim to provide a comfortable dining experience for all our guests, and we're sorry we fell short this time. We will address your concerns with our team to ensure we improve our service moving forward. Please contact us directly to further assist you. Sincerely Ramon Triay
    

    Is this helpful?