The Keg Steakhouse + Bar - Fallsview - Embassy Suites Hotel

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1. S

   Sammie4

   Toronto

   34 reviews

   1.0

   34 reviews

   Dined on December 25, 2020

   overall1food2service2ambience2

   This reservation was made weeks before my booking however when we turned up for dinner we were advised that the menu had been revised/reduced by over 1/2 & not the same as is reflected on the OpenTable app. This information `should' have been provided prior to us turning up so that we're given the choice of whether to cancel our reservation or not. Not wait until Xmas day to do so. This ruined our who evening as we were stuck for alternative places to eat at such short notice. Sadly we won't be dining here again as this location gives The Keg name & brand a very bad name. Do better!

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2. f

   foodietoronto

   Toronto

   2 reviews

   vip
   2.0

   2 reviews

   Dined on November 15, 2020

   overall2food2service5ambience2

   Server was wonderful and attentive. Everything else was subpar sadly.

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3. KM

   KellyM

   New York Area

   4 reviews

   3.0

   4 reviews

   Dined on November 14, 2020

   overall3food3service1ambience3

   The service was terrible one steak was chard on the end. No refills on water or pop. The vegatables were so hard we thought we broke a tooth. Very disappointed the Keg is usually much better

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4. OT

   OpenTable Diner

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on November 14, 2020

   overall5food5service5ambience5

   Wonderful service and they accommodated our sitting requests.

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5. PM

   PaulM

   Toronto

   1 review

   5.0

   1 review

   Dined on November 14, 2020

   overall5food5service5ambience5

   Another nice evening at the Jeg Niagara , Natalie was great

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6. CD

   CuongD

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on November 11, 2020

   overall5food5service5ambience5

   the perfect restaurant for every one visit Niagara falls for dinner. verry.

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7. a

   amri

   Toronto

   3 reviews

   4.0

   3 reviews

   Dined on November 10, 2020

   overall4food5service3ambience4

   Big portions, nice view of the falls. They rush you too much, we didn't finish our food and waitress was with our bill already.

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8. K

   Kris

   Toronto

   1 review

   3.0

   1 review

   Dined on November 9, 2020

   overall3food4service3ambience3

   Good place for date night, food takes some time to come out, drinks are really good. Cant go wrong...

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9. CC

   CatalinC

   1 review

   4.0

   1 review

   Dined on November 8, 2020

   overall4food5service5ambience4

   Very good food, just a little bit of waiting to be seated and to get the food on the table.

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10. OT

    OpenTable Diner

    Toronto

    1 review

    3.0

    1 review

    Dined on November 8, 2020

    overall3food4service3ambience3

    Food quality is very good. Hard to get the fallsview tables and it can get pretty loud during weekend dinners

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11. MA

    MARIA

    Toronto

    1 review

    5.0

    1 review

    Dined on November 8, 2020

    overall5food5service5ambience5

    Great food! We made the reservations several days before and we got there for our 2:30pm reservation a little early to ensure a spot by the window.. But we were told that because we were 5 people they couldn’t seat us by the window, so we disappointed with that. Other than that, always enjoy the food there & the great service.

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12. MB

    MrBiggs

    Toronto

    9 reviews

    2.0

    9 reviews

    Dined on November 7, 2020

    overall2food3service3ambience5

    Had 2 back to back weekends here. Worst Keg experience both times. I’m still shaking my head. Can’t believe it. Oh well. The manager helped out in the end. Remember everyone. See the manager ASAP soon as something goes wrong. They will fix it. Keep an eye on service and quality and compliance of your order. Almost is not what your paying for.

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13. c

    christianbiker

    Toronto

    5 reviews

    3.0

    5 reviews

    Dined on November 3, 2020

    overall3food3service5ambience4

    I've been a Keg fan for years but have noticed a significant decline in the overall quality of food and accuracy of the orders for the last number of years. Almost every time I have been now, the steaks are never cooked to what was ordered. The Keg always takes care of customers when they mention any issues so their customer service is great but it's just unfortunate that this occurs over and over to the point where one has to decide if it is worth complaining about anymore or just reconsider going to another restaurant. That's kind of where my wife and I are right now. Also...$12 for a bowl of French onion soup is pretty steep.

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14. OT

    OpenTable Diner

    Toronto

    12 reviews

    4.0

    12 reviews

    Dined on October 31, 2020

    overall4food3service5ambience5

    We had a gift card to use up .. so just ordered nachos and sliders .. we were pleasantly surprised ..

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15. TT

    TasteTraveller

    Toronto

    1 review

    1.0

    1 review

    Dined on October 30, 2020

    overall1food1service3ambience1

    There was nothing special, not even a happy Birthday wish. The bread was terrible, the steak was tough, the sauces Béarnaise and peppercorn were sweet and gross. It was over priced for what it was. I didn’t even eat 5% of my meal, never been so disappointed with the keg. Although the keg is a chain restaurant, it doesn’t taste or usually feel like it. This was like a terribly overpriced, chain restaurant experience.

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16. OT

    OpenTable Diner

    Toronto

    4 reviews

    5.0

    4 reviews

    Dined on October 26, 2020

    overall5food5service5ambience5

    Wedding anniversary

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17. RP

    RosannaP

    1 review

    4.0

    1 review

    Dined on October 26, 2020

    overall4food5service5ambience4

    Just 2 comments: I stated when I made reservations that it was our anniversary. I was surprised that we were not offered anything. We’ve been there multiple times for our anniversary & were pleasantly surprised to be presented with a slice of cake. This time nothing at all. Secondly, there was a table across from us that had been used prior to our arrival & no one came over to clean it for quite some time. Not something we cared to look at while we had dinner. There was food all over the tables and floor.

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18. OT

    OpenTable Diner

    Toronto

    1 review

    5.0

    1 review

    Dined on October 23, 2020

    overall5food5service5ambience5

    The Keg team was very polite and we felt extremely safe dining in during COVID-19. There is plexiglass installed between most tables and hand sanitizer everywhere. They seated us with a Fallsview as per the request when booking and were very apologetic that the fog was heavy and there effectively was no view. The food, as always, was consistent and delicious. Thank you to all who made our visit extra special

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19. G

    Grammy2

    Naples

    9 reviews

    3.0

    9 reviews

    Dined on October 22, 2020

    overall3food4service2ambience4

    Service was not up to usual high Keg standards. Didn't honour window request reservation even though 3 window tables became available within 10 minutes of seating us and were given to non reservations guests. Server was slow and not as attentive as you usually receive from the Keg.

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20. N

    Nads

    Toronto

    5 reviews

    4.0

    5 reviews

    Dined on October 18, 2020

    overall4food4service4ambience4

    Birthday celebration for our son

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21. OT

    OpenTable Diner

    Toronto

    1 review

    1.0

    1 review

    Dined on October 18, 2020

    overall1food1service1ambience1

    This was the worst Keg experience I’ve ever had. Slow service, no prime rib or Billy Miner Pie. What is a Keg experience without the two? It took 10 minutes to have someone even come to our table, another 10 minutes for our drinks and it wasn’t even busy. We came to celebrate our wedding anniversary as we do every year and this was a huge disappointment. I honestly wanted to get up and leave. Only good thing about dinner was the view of the falls.

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22. OT

    OpenTable Diner

    Toronto

    2 reviews

    2.0

    2 reviews

    Dined on October 12, 2020

    overall2food1service2ambience2

    Went for a birthday dinner. Was no even asked if we wanted dessert, dining room looks very worn, potatoes were cold and did not taste as good as usual. Side with the prime rib was mushrooms and a tomato slice with melted cheese. Definitely not worth the amount of money they charge. Use to love the keg. Will not be in a rush to return.

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23. ZR

    ZareenR

    Toronto

    10 reviews

    vip
    5.0

    10 reviews

    Dined on October 10, 2020

    overall5food5service5ambience5

    The Keg Niagara is always a great time. Food is impeccable and the service is always so delightful. Even during covid, the servers do such a good job making sure you're comfortable.

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24. T

    Thanksgiven

    1 review

    4.0

    1 review

    Dined on October 10, 2020

    overall4food4service4ambience3

    Great food and service, waitress very helpful and kind, we were at second roll from the window and could see the falls. A little bit high price but was worthy. We come to this place everytime when visiting Niagara Falls.

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25. OT

    OpenTable Diner

    Toronto

    2 reviews

    vip
    3.0

    2 reviews

    Dined on October 4, 2020

    overall3food2service4ambience3

    First steak was overcooked... asked for a medium rare, got a medium well. By the time I got the second steak, everyone around me was done eating and was waiting on me. Manager didn’t offer to comp anything... disappointing overall.

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26. OT

    OpenTable Diner

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on October 3, 2020

    overall5food5service5ambience5

    Anniversary

    Report
27. AK

    AnnaK

    Toronto

    5 reviews

    5.0

    5 reviews

    Dined on October 3, 2020

    overall5food5service5ambience5

    Great wine and food and service

    Report
28. DT

    DouglasT

    1 review

    1.0

    1 review

    Dined on September 21, 2020

    overall1food1service1ambience1

    Made reservation at Embassy specifically to have 50th Anniversary dinner at the Keg. We made reservations and got confirmation but when we got there the resturant was closed. The least they could have done was give us notice as I made the reservation in the morning. Not impressed! Really ruined our getaway!

    Report
29. CP

    CassandraP

    1 review

    3.0

    1 review

    Dined on September 18, 2020

    overall3food4service3ambience5

    Views were great, we were very fortunate to have a table right next to the floor to ceiling windows overlooking the falls. The service was just ok. Felt like the server was new as he forgot to bring us our utensils and we were just sitting there staring at our food. I ordered steak frites and I revived a top sirloin (wasn’t the end of the world), even when the waiter put my plate down he said “here’s your steak frites” and then quickly corrected himself to say top sirloin because it wasn’t frites on my plate, although he obviously remembered that I ordered the frites, again not the end of the world. As for portions, I felt they were small because it was just the steak and mashed potatoes on my plate. Usually there is some sort of vegetables included in your meal, typically asparagus, to at least add colour to the plate/make it look more full. But there was nothing. Seemed a little odd. Overall, was an okay experience. Don’t think I would pay to go back, especially considering the prices are inflated And portions are smaller compared to other Kegs

    Report
30. S

    Sarah

    1 review

    5.0

    1 review

    Dined on September 15, 2020

    overall5food5service5ambience5

    It was the best experience and the food tasted GREAT !

    Report
31. PS

    PattiS

    1 review

    2.0

    1 review

    Dined on September 14, 2020

    overall2food1service1ambience3

    Very disappointed in our dinner, quality has gone down significantly since the sale to Cara Foods. Second time a row we have been disappointed, will not be giving it another try.. Service was poor also, not terrible but not good either. Food size has diminished and prices have increased, I have no issue paying top dollar for good food, this not in that category. Sad to see used to be a good meal, sorry they had to sell out. Will not be a returning customer.

    Report
32. JA

    JoshA

    Toronto

    6 reviews

    vip
    2.0

    6 reviews

    Dined on September 13, 2020

    overall2food1service4ambience4

    Prime rib was well done.

    Report
33. AS

    AmandaS

    1 review

    5.0

    1 review

    Dined on September 12, 2020

    overall5food5service4ambience5

    We had our Mini-moon dinner there overlooking the falls. It was beautiful!

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34. OT

    OpenTable Diner

    Toronto

    3 reviews

    vip
    5.0

    3 reviews

    Dined on September 11, 2020

    overall5food5service5ambience5

    Amazing service amazing food

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35. OT

    OpenTable Diner

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on September 10, 2020

    overall5food5service5ambience5

    Had a view of the falls from our booth. Food was delicious as always at The Keg.

    Report
36. J

    Jacqui

    Toronto

    11 reviews

    5.0

    11 reviews

    Dined on March 15, 2020

    overall5food5service5ambience5

    Beautiful view of the falls. Great service. Had sirloin. All guests had them done to their liking. Good local wines on menu.

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37. A

    Annie

    Las Vegas

    1 review

    2.0

    1 review

    Dined on March 13, 2020

    overall2food1service2ambience3

    Waiting a long time for our dinner. Based on the up charge to eat in Niagara along with the lack lustre food and service we won’t be back.

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38. RW

    RuthW

    Toronto

    1 review

    3.0

    1 review

    Dined on March 8, 2020

    overall3food3service3ambience3

    I have a severe allergy to protein in milk and when I visit the keg I usually have a manager Come to my table to review what I have ordered and suggest substitutions if required. This is so appreciated for someone whose allergy is very serious however I did not speak to a food manager during my visit to the embassy suites keg Sunday March 8 so the waitress had many trips back to the kitchen to check on the ingredients and preparation of my food .

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39. OT

    OpenTable Diner

    Toronto

    1 review

    1.0

    1 review

    Dined on March 8, 2020

    overall1food4service3ambience3

    Opentable reservation was not received by the Staff. We had to wait 45 mins for a table to open up. How were we not on their reservation list????! This was for our anniversary and we were late for our 9pm concert at Fallsview Casino.

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40. OT

    OpenTable Diner

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on March 7, 2020

    overall5food5service5ambience5

    The Keg was amazing yet open table did not do the reservation which was a huge disappointment as it was our anniversary and we got confirmation from open table.

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