Benihana - Downey, CA

Reseñas de Benihana - Downey, CA de comensales del restaurante. Basadas en valoraciones recientes.

1. B

   Blanca

   Los Ángeles1 reseña

   2.0

   Comieron hace 3 días

   1. Global 2
   2. Comida 5
   3. Servicio 1
   4. Ambiente 5

   The chef and food were amazing! The only thing that made our experience bad was our server. We had to tell the guy about six times where our water was and where our drink was, and we had to keep reminding him every time. This was the first time this happened to me and my family. Other times, I have had a 100% amazing experience and service.
   

   Benihana - Downey, CARespuesta enviada hace 2 días

   Thanks for the review, Blanca! We're thrilled to hear that you and your family enjoyed the food at Benihana - Downey, CA. We strive to provide our guests with an exceptional dining experience and it's wonderful to know we hit the mark with you and your family. We apologize for the initial inconvenience you experienced with your server, it's certainly not the standard we aim for. We appreciate your patience and understanding. We hope to see you again soon for an even better experience!
   

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2. K

   Kevin

   Los Ángeles4 reseñas

   3.0

   Comieron hace 5 días

   1. Global 3
   2. Comida 4
   3. Servicio 3
   4. Ambiente 3

   I had a reservation for 6pm and when I arrived at the restaurant 10 minutes before I was informed the restaurant was 2 hrs behind schedule and I would be seated at 8pm.
   

   Benihana - Downey, CARespuesta enviada hace 4 días

   Hi Kevin, We're truly sorry to hear about your recent experience at Benihana - Downey, CA. We understand that waiting can be frustrating, especially when you've made a reservation. We apologize for the inconvenience and we appreciate your patience. We're currently working on improving our scheduling system to avoid such issues in the future. We hope you'll give us another chance to provide you with the dining experience you deserve. Best regards, Benihana - Downey, CA Management Team
   

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3. T

   Tyrone

   Condado de Orange1 reseña

   1.0

   Comieron hace 6 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   DO NOT COME FOR SPECIAL OCCASIONS Arrived for reservation which they called me days prior to confirm. Upon arrival, staff very casually let me know my reserved table would be ready in 2 hours. It’s Mother’s Day, I have the entire family and we are celebrating. We do not live 10 minutes away, and I reserved this over a month ago. Found our own table at 5pm on my own. Put the seating together to accommodate everyone. Food still not out at 6:40pm, asked them to just make it to go as kids are now falling asleep and asking for food because they are Sooo hungry. Special occasion, I wouldn’t choose Benihanas again, it was first time experience for most of my party of 8. The bill was delivered, no compensation offered, but they made sure to include the service fee for my party which was another $90. For a meal we did not even eat or enjoy at the restaurant. We had to plate and bag the food to go ourselves also. Not one person thought it would be a good idea to call other guests who had reservations to atleast give them the option prior to showing up. I was told they didn’t have someone scheduled to do that.
   

   Benihana - Downey, CARespuesta enviada hace 4 días

   Hello Tyrone, We're truly sorry to hear about your disappointing experience at Benihana - Downey, CA. We understand the significance of your family's holiday and we regret not meeting your expectations. We apologize for the confusion and the inconvenience caused. Your feedback is invaluable and we assure you that we will address these issues to prevent them from happening in the future. We hope you will give us another chance to provide a better dining experience. Best regards, Benihana - Downey, CA Management Team
   

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4. E

   Eric VIP

   Los Ángeles15 reseñas

   1.0

   Comieron en 4 de mayo de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   After waiting 45 minutes past the reservation time we had the rudest most inattentive server and the most lackluster chef you can possibly imagine. Didn’t do any of the fun show experiences that you would expect from hibachi chef in two hours, she came around only one time to refill the water. 3 kids 2 adults. No drinks only ordering dry chicken and the cheapest steak option $250!
   

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5. A

   Albert

   Los Ángeles1 reseña

   3.0

   Comieron en 4 de mayo de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 4
   4. Ambiente 3

   The music’s too loud and the lighting facing the seats disturbed me The chef made up for it through his cooking and entertainment
   

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6. A

   Alicia

   Los Ángeles9 reseñas

   3.0

   Comieron en 1 de mayo de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 2
   4. Ambiente 5

   Server & food were great. Chef was not interacting with us. We were hearing the other tables laugh while our chef was just cooking. He cooked everything well but lacked any connection with us. Downey is not a location I would recommend.
   

   Benihana - Downey, CASe respondió el 2 de mayo de 2025

   Hey Alicia, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our food and found our service to be great. However, we're sorry to hear about your experience with the chef. We strive to create a warm and welcoming atmosphere for all our guests, and we regret that we didn't meet your expectations this time. We appreciate your honesty and will take your feedback into account as we continually work to improve our guest experience. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team at Benihana - Downey, CA
   

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7. J

   James VIP

   Milwaukee3 reseñas

   1.0

   Comieron en 26 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 2
   4. Ambiente 2

   Strip mall Benihana is not the same as good Benihana. Even the menu was smaller
   

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8. R

   Rob

   Condado de Orange3 reseñas

   3.0

   Comieron en 22 de abril de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 4
   4. Ambiente 2

   Us OGs remember the real experience when it was in its heyday. Not the Benihana’s it used to be.
   

   Benihana - Downey, CASe respondió el 25 de abril de 2025

   Thanks for the review, Rob! We're glad to hear that you've been part of our OG's group and that you still enjoy the real experience. We're sorry to hear that the Benihana's you knew didn't exist anymore. We're committed to keeping our service and food quality as good as possible, and we appreciate your feedback. We hope to welcome you back soon for an improved experience!
   

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9. S

   Skye

   Los Ángeles1 reseña

   5.0

   Comieron en 22 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   My son and I had a great time. The food was amazing . We were seated on time .
   

   Benihana - Downey, CASe respondió el 24 de abril de 2025

   Thanks for visiting us, Skye! We're thrilled to hear that you and your son had a great time at Benihana - Downey, CA. It's wonderful to know that you enjoyed our food and found our service excellent. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to serving you again soon!
   

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10. V

    Victor

    Los Ángeles2 reseñas

    3.0

    Comieron en 11 de abril de 2025

    1. Global 3
    2. Comida 5
    3. Servicio 3
    4. Ambiente 5

    Food was incredible, chef was amazing and serves were cooperative The only issue we encountered was having to be patient with people waiting for the same chef. While my mother and I waited 40 minutes for the chef another customer gets 5 minutes before the chef
    

    Benihana - Downey, CASe respondió el 18 de abril de 2025

    Thanks for the review, Victor! We're thrilled to hear that you enjoyed the food and found our chef to be amazing. We apologize for the wait you experienced, and we're sorry for any inconvenience caused. We aim to provide the best service to all our customers and we're sorry to have fallen short in this instance. We appreciate your patience and understanding, and we hope to serve you again soon. Best regards, Benihana - Downey, CA The Management Team
    

    ¿Te fue útil?