The Melting Pot - Newport News

4.3
338 reviews
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$31 to $50
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Fondue
Our popular fondue restaurant is perfect for everyday occasions as well as birthdays, holidays, and special group events. From a romantic dinner with your one-and-only to a fun, after-movie dessert with friends, The Melting Pot Peninsula offers a dining experience like no other in Newport News. Customize your dining experience according to your tastes with a variety of cooking styles and freshly prepared salads with signature dressings, artisan cheese blends, and delicious individual entrée options, ranging from lobster to steak. And don’t forget dessert! We have several decadent chocolates to choose from, or you can ask about creating your own recipe.
Dining Style
Casual Dining
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Cuisines
Fondue, American, French American
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Hours of operation
Mon–Thu 5:00 pm–10:00 pm
Fri 4:00 pm–11:00 pm
Sat 11:00 am–11:00 pm
Sun 11:00 am–9:00 pm
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Phone number
(757) 655-9300
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Payment options
AMEX, Discover, MasterCard, Visa
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Dress code
Casual Dress
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Catering
We offer chocolate parties at offices and businesses.
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Neighborhood
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Cross street
757.655.9300
Additional
Banquet, Bar/Lounge, Beer, BYO Wine, Corkage Fee, Full Bar, Gluten-free Menu, Non-Smoking, Outdoor dining, Private Room, Weekend Brunch, Wheelchair Access, Wine
What 338 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.4
food
4.4
service
4.4
ambience
3.9
value
Noise · Quiet
89% of people would recommend it to a friend
5
4
3
2
1
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MM
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 5

We had fantastic service and wonderful food! Would do date night here anytime!

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ZW
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 5

Our waitress Barbara was great. The food was good and I enjoyed coming here with my husband

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KB
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 5

Our server was AWESOME and attentive. We were very happy with everything from service to presentation and suggestions. One of the best experiences!

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OT
1 review
Dined on November 4, 2018
Overall 2food 2service 2ambience 3

Dissapointed in quality of food and service. I expected more for the price.

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TS
1 review
Dined on November 4, 2018
Overall 3food 3service 2ambience 5

The service was very slow although the server was pleasant. Food was wonderful. Chocolate has been better in previous visits.

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F
1 review
Dined on November 3, 2018
Overall 5food 5service 5ambience 4

Our 1 year dating anniversary was truly made exquisite by the Melting Pot Newport News. The relaxed ambiance and low lighting made way for a romantic evening with my special someone. Or server's name was Kaylyn and she was just wonderful! She prepared our fondue for two with flair. We were bewildered to find that she had only been employed at the restaurant for two weeks! Wow! For our entrée we had 7 different meats, exotic and common, to share between us. What a treat! Then the manager honored our foodie- driven request to have a hazelnut liquor added to our chocolate fondue. It wasn't on the menu and we were so impressed by manager's willingness to tantalize our taste buds with a custom fondue. We will be back for anniversaries to come. Thank you Melting Pot!

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TC
Philadelphia
1 review
Dined on October 28, 2018
Overall 5food 5service 5ambience 5

This is my very favorite place. We come here to rekindle our love

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CR
1 review
Dined on October 20, 2018
Overall 5food 5service 5ambience 5

Food, service, and atmosphere is always perfect! Thank you for making my daughter's 17th birthday memorable! The Melting Pot in Newport News is always our favorite place for all of our special life events.

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CH
1 review
Dined on October 15, 2018
Overall 5food 5service 5ambience 5

It was a wonderful experience. The food was excellent, the staff was friendly and the unique dining style was very fun! Will definitely return!

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CE
New England
1 review
Dined on October 13, 2018
Overall 4food 4service 5ambience 4

Service was excellent, thought value for money it was pricey

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OT
Atlanta
1 review
Dined on October 12, 2018
Overall 5food 5service 5ambience 5

This was our first time dining at The Melting Pot and it was an amazing experience! The service was excellent and our waitress was very attentive without being overbearing. The food and explanation on how the experience works was very easy and delicious. We will definitely be coming back!

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K
1 review
Dined on October 12, 2018
Overall 1food 2service 1ambience 1

Last night my boyfriend and I went out on a little date night. We have been here before and everything was good but this time it wasn't. Our waitress was rude and only came to our table when she had too. The hostess at the front ended up refilling my drink for me (we were close to the front of the resturant). Our waitress when she did come to our table barely said anything to us or explain what she was adding. She was sloppy by spilling some of the cooking liquid on the burner which ended up burning and smelt bad. After we ate our entree it took he more then a half an hour to get us our check. I also bought some chocolate covered strawberries from them to later find them moldy when I came home. Overall I dont think I will be caming back. There food is overall good but the wait staff isn't good and paying $12 for moldy chocolate strawberry isn't ideal. I wouldn't recommend this melting pot to anyone. I would suggest you go to a different location.

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KC
Richmond
14 reviews
Dined on September 28, 2018
Overall 4food 4service 5ambience 4

Nice festive meal. It was challenging to figure out when things were properly cooked.

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OT
1 review
Dined on September 23, 2018
Overall 5food 5service 5ambience 5

Excellent service and food! Will be back

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OT
Richmond
1 review
Dined on September 8, 2018
Overall 3food 3service 2ambience 3

Food was okay but there were a good amount of flaws. Chicken had odd texture and chocolate fondue was screwed up.

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BL
Richmond
6 reviews
Dined on September 8, 2018
Overall 4food 5service 5ambience 5

This was our first visit to this location, and everything was great. Service was exceptional, along with our food choices. Our server Jen was great, and made our experience beyond wonderful.

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OT
1 review
Dined on August 30, 2018
Overall 5food 5service 5ambience 5

Our server, Jen, was phenomenal!

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JL
1 review
Dined on August 30, 2018
Overall 3food 4service 1ambience 5

Food was good, service was really bad. Had to wait 25 minutes just to get our check.

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RS
1 review
Dined on August 30, 2018
Overall 4food 4service 2ambience 3

This was the first time that I ever visited the Melting Pot. The entire process from start to finish took about three hours. The food was very tasty, but the service was quite poor. While I understand that our waitress was only in her first week of working there, she didn’t seem to really know her “script,” spilled water on the stove top, which had to be cleaned up because it was burning, dropped a container of spices on my boyfriend, had to be asked for refills of drinks, had to be prompted to explain how the whole process worked, left us sitting waiting for the next entrees and our check, and in the end, ended up charging us twice for our chocolate fondue, so the check she originally brought us had to get adjusted, which took even longer. Overall, the experience was interesting. Just be prepared to spend at least two and a half hours dining.

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OT
1 review
Dined on August 28, 2018
Overall 5food 5service 5ambience 4

It was really Great

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JA
1 review
Dined on August 25, 2018
Overall 4food 4service 4ambience 5

This was our first time at the Melting Pot and we were celebrating my boyfriends birthday. We had a wonderful time. We were seated in the back where it was quiet, our waitress was attentive and explained everything, and the food was really good. We used a Groupon and it couldn’t have been any easier.

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A
San Antonio
2 reviews
Dined on August 24, 2018
Overall 3food 2service 5ambience 4

The waitress was wonderful. The cheeses were good but dinner was not desirable. You pick a poultry, seafood, and meat. You also pick a broth to boil it in and it comes with dipping sauces. I’m not a fan of handling raw meat and cooking it in a broth. Steak does not taste good this way, nor does chicken. So we paid $50 bucks each for cheese fondue and to cook our own meat in broth. The sauces were also awful and flavorless. Not an experience we’ll repeat.

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FC
Richmond
1 review
Dined on August 21, 2018
Overall 5food 5service 5ambience 5

Love this place, especially the chocolate. Atmosphere is great and service is always good.

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GG
Richmond
1 review
Dined on August 21, 2018
Overall 5food 5service 5ambience 5

Good restaurant and service, but the value of what you get for your money is a little low. This is definitely not one of those restaurants that visit every weekend - it’s really for special occasions.

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WB
Richmond
1 review
Dined on August 18, 2018
Overall 5food 5service 5ambience 5

We were celebrating a special birthday with relatives from out of town. The Melting Pot is our go to place when we want to make our evening extra special. We had a spectacular evening and our guests were impressed. Thanks Melting Pot...you never disappoint us!

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KR
1 review
Dined on August 16, 2018
Overall 4food 4service 5ambience 5

A great fun place to dine with another couple or a romantic spot for two. This style of eating making you slow down and have fun with your food. Thank you, Groupon, for making it a bit more affordable for a special send-off for our Son and his girlfriend.

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OT
1 review
Dined on August 16, 2018
Overall 3food 3service 5ambience 3

Everything was nice. The price just doesn’t match the quality of food.

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C
Richmond
7 reviews
Dined on August 12, 2018
Overall 5food 4service 5ambience 5

Overall very good dining experience. Server was very knowledgable and helpful! I would definitely return for another special occasion!

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DH
1 review
Dined on August 11, 2018
Overall 4food 4service 5ambience 5

Little pricey but worth trying. Of course, the dessert was awesome. Tried 2 different cheese fondues, both wonderful. Came with bread pieces, apple and veggie pieces. Create pick 3 was great, plenty of food that you are stuffed. Dessert had strawberries, pineapple, banana, brownie and blondie pieces, marshmallows, sponge cake pieces, waffle pieces. Be prepared to spend, so ask about price before you go.

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KS
1 review
Dined on August 6, 2018
Overall 3food 3service 2ambience 4

My husband and I went and thought the food was good but a bit overpriced. Cheese and chocolate fondue was amazing. Some of the cheese dippers were ok but the bread was the best. Meat was too seasoned and the cook times didn’t work out as well for us. Chocolate was the best part of the meal but by the time we got to that we were almost too full.

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SH
Richmond
1 review
Dined on August 5, 2018
Overall 5food 5service 5ambience 5

This was my first time attending and it was absolutely wonderful!

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JM
1 review
Dined on August 4, 2018
Overall 3food 4service 3ambience 4

I love fondue restaurants and was familiar with the experience. Overall, this met my expectations, but had a couple disappointments. When we reserved the seats, it asked the occasion and we selected birthday - this was never once acknowledged by any of the staff. The service was overall pretty good, but when we got to the end of the meal, they tried to rush us out with the bill and we had to stop them and ask them for the chocolate fondue menu for dessert. Within a minute or two of receiving said menu, a hostess or manager or someone came to our table and pointledly asked if we had made a dessert decision YET. They rushed the dessert and bill. Not sure what happened, but I don’t think wanting to order desssert with your meal is doing anything wrong.

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HW
Richmond
5 reviews
Dined on August 4, 2018
Overall 5food 5service 5ambience 5

Always a great time dining with the Melting Pot in Newport News. The service, the food, always top notch! Our server was outstanding! The manager even came by to make sure we were having a good time! Portions were good. I always leave stuffed! Bravo!

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SO
Richmond
4 reviews
Dined on August 4, 2018
Overall 5food 5service 5ambience 5

We came in for lunch and everything exceeded our expectations. We have been to many melting pots across the country and the Newport News location is the best. I can't wait for the grill cook style to come to Newport News.

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OT
Richmond
6 reviews
Dined on August 2, 2018
Overall 5food 5service 5ambience 5

Great Atmosphere. Brendon was sweet and attentive to 5 women. Thank you for a wonderful birthday Melting Pot 💕

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M
1 review
Dined on August 1, 2018
Overall 1food 3service 1ambience 1

Service was horrific, at a level on par with McDonald’s. A bad McDonald’s. Our food was essentially slammed down in front of us for each course with none of the popular Melting Pot experience. Dipping forks were dirty with remnants of melted cheese still crusted on, and when I requested clean ones, we got more dirty forks. Manager was useless about dealing with complaints of the table next to us so we didn’t bother. This place is tarnishing the reputation of The Melting Pot as a chain.

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CD
Richmond
1 review
Dined on August 1, 2018
Overall 5food 5service 5ambience 5

Been going for years and things are consistently wonderful. This is still one of my favorite spots.

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JB
1 review
Dined on July 27, 2018
Overall 5food 5service 5ambience 5

Our server Katherine was outstanding and would recommend anyone planning to go for dinner to ask for her!

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w
Richmond
1 review
Dined on July 21, 2018
Overall 2food 2service 3ambience 1

Too expensive for what you get. The service was ok.

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JB
Richmond
2 reviews
Dined on July 10, 2018
Overall 4food 4service 5ambience 4

Enjoyed my birthday dinner with my son. Haven’t had fondue since the 70’s. Was a great experience, good portions and fantastic service by Emily. We will return and will also tell our friends. Thank you!

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