Bertucci's - Springfield

Sort by

1. OT

   OpenTable Diner

   Indiana

   5 reviews

   5.0

   5 reviews

   Dined on March 25, 2023

   overall5food5service5ambience5

   Great dinner after an all day visit to the mall. We will be returning customers for sure!
   

   Report
2. LC

   LCRobby

   Washington DC

   1 review

   4.0

   1 review

   Dined on March 10, 2023

   overall4food4service5ambience3

   Nice for family night. Plenty of menu options, kids menu with activities. Good selection of food. Service is outstanding.
   

   Report
3. R

   Ronzo

   Washington DC

   14 reviews

   vip
   5.0

   14 reviews

   Dined on February 28, 2023

   overall5food5service5ambience4

   Service was great, Camryn provide responsive and outstanding service
   

   Report
4. A

   Alison

   Western NC

   3 reviews

   3.0

   3 reviews

   Dined on February 14, 2023

   overall3food4service2ambience3

   Food was great but service was terrible. Waiter forgot about us. Took 30 minutes to get drinks. Probably took another 30 minutes to get salad, and then the entrees arrived 1 minute later. Waiter was apologetic and tried to make things right, but the bad service definitely cast a negative light on the experience.
   

   Report
5. KD

   KarenD

   Western NC

   1 review

   2.0

   1 review

   Dined on February 14, 2023

   overall2food2service1ambience3

   Firstly our salads came out after our entree and that was because we mentioned it to the girl who brought out our food. my salad looked like it was sitting around all day. I couldn’t eat it. Considering the overall service that we got, our waitress probably forgot our entree which is why someone had to serve it!! Our waitress patiently served everyone around us, but ignored us the entire time we were there. She never asked my husband if he needed a refill of his iced tea which is a small thing, but normal service procedure! She walked passed us numerous times and never looked at us. We finally called a gentleman over who we believe to be the mgr. I specifically asked for a new waitress because of the mentioned lack of service. We never got a new waitress, but finally our waitress came over to see if we wanted anything else - too little too late!! We got our dessert to go. We just wanted out of there. All in all our experience was not favorable.The food was not very good On top of everything else.
   

   Report
6. OT

   OpenTable Diner

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on February 6, 2023

   overall5food5service5ambience5

   Dined with friends and had a very enjoyable experience.
   

   Report
7. OT

   OpenTable Diner

   E. Tennessee

   38 reviews

   vip
   5.0

   38 reviews

   Dined on January 30, 2023

   overall5food5service5ambience5

   Always a pleasure eating here. The Shrimp Rossini is my absolute favorite.
   

   Report
8. JO

   JeffO

   Washington DC

   27 reviews

   vip
   4.0

   27 reviews

   Dined on January 7, 2023

   overall4food4service4ambience2

   Bertucci's pizza/food is always great. Springfield location is always so busy. Wish they could find more servers to seat more tables or open a second location in Northern VA.
   

   Report
9. OT

   OpenTable Diner

   E. Tennessee

   38 reviews

   vip
   5.0

   38 reviews

   Dined on January 7, 2023

   overall5food5service5ambience5

   This location was awesome!! The service was wonderful and the food was delicious!!
   

   Report
10. V

    Veggirl

    Washington DC

    13 reviews

    vip
    4.0

    13 reviews

    Dined on December 10, 2022

    overall4food5service5ambience3

    Menu was sticky, which made me nervous. However the food and service were great.
    

    Report
11. OT

    OpenTable Diner

    San Francisco

    1 review

    2.0

    1 review

    Dined on December 8, 2022

    overall2food2service2ambience3

    I’ve always liked Bertucci’s but haven’t been there probably since before Covid. Service was very slow. My entrée was not hot although my two friends thought theirs was OK. I had eggplant Parmesan, which was prepared much differently than it had been in the past, and I wouldn’t recommend.
    

    Report
12. TS

    TSpringfield

    Mississippi

    2 reviews

    vip
    1.0

    2 reviews

    Dined on December 4, 2022

    overall1food2service2ambience1

    Skip it. There are plenty of other places you can get Italian food that are cleaner and have better service.
    

    Report
13. OT

    OpenTable Diner

    Washington DC

    3 reviews

    5.0

    3 reviews

    Dined on November 20, 2022

    overall5food5service5ambience4

    Good salad and brick oven pizza.
    

    Report
14. I

    Iceguybob

    San Francisco

    46 reviews

    vip
    3.0

    46 reviews

    Dined on November 13, 2022

    overall3food3service3ambience4

    This was a birthday dinner for our son and grandson born on 11/13. Told the restaurant with the reservation, the matre d, and the waiter. They did nothing to celebrate- we had to order dessert. No candle no singing. The waiter acted like he would rather be somewhere else. I think our son/grandson enjoyed their Hawaiian pizza. We ordered the grilled salmon. It was overcooked. The spaghetti was mushy. Rigatoni was ok. Flourless cake was good. We used to come here whenever we visited Virginia but it’s been six years. The restaurant regrettably has gone down in quality.
    

    Report
15. SB

    StephanieB

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on October 27, 2022

    overall5food5service5ambience5

    Great food, great server. Clean establishment. Thank you!
    

    Report
16. JO

    JeffO

    Washington DC

    27 reviews

    vip
    4.0

    27 reviews

    Dined on October 8, 2022

    overall4food4service3ambience3

    Always good tasting pizza. Company needs to open a second location in the Tysons/Reston area.
    

    Report
17. MS

    MarylouS

    Philadelphia

    2 reviews

    5.0

    2 reviews

    Dined on September 20, 2022

    overall5food5service5ambience5

    We had Janie as our server and she was so attentive without being intrusive. The food was excellent with large portions. We all ate and brought 'another meal' boxes home to enjoy the next day.
    

    Report
18. DA

    DavidA

    New England

    3 reviews

    5.0

    3 reviews

    Dined on August 26, 2022

    overall5food5service5ambience5

    Great service
    

    Report
19. CS

    CarolynS

    Washington DC

    1 review

    3.0

    1 review

    Dined on August 17, 2022

    overall3food2service3ambience2

    The food was good and the service was ok. It was not busy but it took a while to see our wait staff for drink refills or additional bread.
    

    Report
20. OT

    OpenTable Diner

    Philadelphia

    1 review

    2.0

    1 review

    Dined on August 16, 2022

    overall2food1service3ambience2

    Food was terrible.
    

    Report
21. OT

    OpenTable Diner

    Washington DC

    20 reviews

    vip
    3.0

    20 reviews

    Dined on August 6, 2022

    overall3food2service4ambience4

    The Italian food was one of the worst. I think most people come for the pizza. I enjoy new experiences and that's what this was. I probably will not come back. The server was nice though!
    

    Report
22. R

    Ronzo

    Washington DC

    14 reviews

    vip
    5.0

    14 reviews

    Dined on June 25, 2022

    overall5food5service5ambience5

    Shane provided great service.
    

    Report
23. OT

    OpenTable Diner

    Washington DC

    8 reviews

    3.0

    8 reviews

    Dined on June 12, 2022

    overall3food3service4ambience3

    Food at this location was ok-ish! Buffalo wings were really good,.. however, pizza was just ok! Server was really nice. Tables in the middle of restaurant are too close for comfort. Took 15-20mins to be acknowledged after seated BUT was seated right away due to having reservations. That was a plus! Would try a different location next time.
    

    Report
24. D

    Diner

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on April 9, 2022

    overall5food5service4ambience4

    Absolutely delicious! The best pizza and rolls! Would highly recommend
    

    Report
25. OT

    OpenTable Diner

    Washington DC

    11 reviews

    vip
    3.0

    11 reviews

    Dined on March 19, 2022

    overall3food4service3ambience3

    My family and I ordered food but my food didn't come out until everyone was already finished eating.
    

    Report
26. OT

    OpenTable Diner

    Washington DC

    2 reviews

    1.0

    2 reviews

    Dined on February 26, 2022

    overall1food1service1ambience3

    It took an hour to get appetizers. And when we got our food 30 minutes after that it had no flavor what so ever. They gave me a dirty bowl. It was cheese stuck on the outside of it. Never again
    

    Report
27. OT

    OpenTable Diner

    Washington DC

    1 review

    5.0

    1 review

    Dined on February 11, 2022

    overall5food5service5ambience5

    First time there to eat dinner and it was really good food
    

    Report
28. R

    Rich

    Washington DC

    18 reviews

    vip
    3.0

    18 reviews

    Dined on February 9, 2022

    overall3food3service3ambience4

    The server kept forgetting to bring us things, she also debated the dressing for my salad that I was requesting. My husband made a request to customize his chicken piccata and it was not. The sauce was way more lemony than usual and overall the meal was warm and not hot.
    

    Report
29. OT

    OpenTable Diner

    San Francisco

    6 reviews

    vip
    5.0

    6 reviews

    Dined on February 4, 2022

    overall5food5service5ambience5

    We were a group of 15 people on a Friday night. And was greeted . Our server Yanileidy was very friendly and made sure we were taken care of. The food was delicious and looking forward to coming back.
    

    Bertucci's - SpringfieldResponded on February 6, 2022We are so glad you enjoyed your visit! We appreciate you sharing such complimentary feedback about Yanileidy. Join us again soon!
    

    Report
30. DC

    DCE6

    Washington DC

    6 reviews

    5.0

    6 reviews

    Dined on January 9, 2022

    overall5food5service5ambience4

    Great service, great meal. A great place for a special occasion. Thanks!
    

    Report
31. A

    Annie

    Fort Lauderdale

    26 reviews

    vip
    5.0

    26 reviews

    Dined on November 9, 2021

    overall5food5service5ambience5

    amazing pizza and service was perfect, so glad it was recommended by Open Table, I would not have ever gone otherwise. :)
    

    Report
32. MS

    MarvidaS

    1 review

    3.0

    1 review

    Dined on November 6, 2021

    overall3food2service2ambience3

    Service was slow and some of the food is over cooked…it could be seasoned…
    

    Report
33. JS

    JohnS

    Washington DC

    1 review

    5.0

    1 review

    Dined on September 19, 2021

    overall5food5service5ambience5

    Like many places, they're dealing with staffing shortages so expect some delays. But, the food and the staff are great.
    

    Bertucci's - SpringfieldResponded on September 21, 2021We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!
    

    Report
34. OT

    OpenTable Diner

    Washington DC

    4 reviews

    5.0

    4 reviews

    Dined on July 16, 2021

    overall5food5service5ambience5

    Loved the bread and pizza!! Really impressed with Chicken Parmesan, it came out hot and crispy. Our waitress was very friendly as well. We definitely will be coming back!
    

    Report
35. OT

    OpenTable Diner

    Washington DC

    2 reviews

    3.0

    2 reviews

    Dined on June 27, 2021

    overall3food3service4ambience3

    Pizza was very good, service very good Wine and beer prices weren’t shown on menu shame on us for not asking. We each had 2 glasses of wine and were quite surprised when we received our check! It will have to be take out from now on. :(
    

    Bertucci's - SpringfieldResponded on July 1, 2021We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team
    

    Report
36. OT

    OpenTable Diner

    Washington DC

    2 reviews

    vip
    1.0

    2 reviews

    Dined on June 4, 2021

    overall1food1service1ambience1

    We showed up for the first time ever eating at this restaurant. The menu was limited and on the menu were 3 SMALL QRC codes for drinks, brunch, and something else. My hands were too shaky and the code too small for my camera to focus. I requested a paper menu for drinks and was told they didn’t have any. When I asked how they handle older people that can’t see their phones or don’t have smart phones the response was ‘well we just tell them’. So I asked what wines they had and which vineyards. Of course the waiter didn’t know. How in the world do you expect wait staff to remember all liquor and wine makers? Are guests expected to go to the bar themselves or is your selection that limited (and obviously not good)? We didn’t even eat however I did leave the waiter a $5 tip for dealing with my rant on how horribly they are set up to deal with elderly, the non-tech savvy, disabled, and people like me…
    

    Bertucci's - SpringfieldResponded on June 11, 2021We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.
    

    Report
37. RM

    RMoore

    Washington DC

    6 reviews

    5.0

    6 reviews

    Dined on May 22, 2021

    overall5food5service5ambience5

    It was a great time with my two special ladies. I was pleased with the service and when my mother in laws food didn't come out right, everyone, including the chef, came to our table to apologize and make it right. They even provided us with free canoli afterwards. The service was amazing and the food was delicious! I'd recommend and come back.
    

    Bertucci's - SpringfieldResponded on June 11, 2021We are happy to hear how much you enjoyed dining with us at Bertucci's! We look forward to welcoming you back again soon!
    

    Report
38. AB

    AndyBoy

    Washington DC

    24 reviews

    3.0

    24 reviews

    Dined on May 9, 2021

    overall3food3service4ambience3

    It was our first time in a long time! Service was very good....cleanliness was so-so. We had a choice of tables. We picked one but...it needed to be clean. I bring my own Clorox wipes so I cleaned it. I later mentioned it to my server who was a sweetie! It was Mother’s Day and we wanted to get my 93 year old mom out of the ALF with my kids and her. She had been isolated for soooo long. We chose the place because it was the only place I could get in the Springfield area for an afternoon lunch. The wine was great! I ordered the 8oz and shred it with my mom since she does not drink a lot. They provided me with an extra glass. Pizza we ordered came in pizza boxes.... it was delicious! Parm cheese and red pepper came in individual small containers. Server was attentive. Ladies room could be cleaner, restaurant floors and ladies bathroom. During this time of COVID, I look at everything to see if I would eat in again.... I will do take out pizza next time around!
    

    Bertucci's - SpringfieldResponded on May 27, 2021We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.
    

    Report
39. OT

    OpenTable Diner

    Washington DC

    3 reviews

    3.0

    3 reviews

    Dined on May 9, 2021

    overall3food3service4ambience2

    Food was good had to send back the shrimp scampi because of the red pepper flakes mixed in the meal. The lasagna was burnt at the bottom because they put noodles at the bottom instead of a layer of sauce, pizza was good overall! Drinks were good can’t complain, a little bit on the expensive side for them to be so small and didn’t have any specials going on it was Mother’s Day.
    

    Report
40. AR

    AshleyR

    Philadelphia

    1 review

    4.0

    1 review

    Dined on May 7, 2021

    overall4food4service4ambience4

    Mother’s Day
    

    Bertucci's - SpringfieldResponded on June 3, 2021Thank you for choosing Bertucci's to celebrate your special occasion! We appreciate you sharing your experience with us and hope you visit us again soon!
    

    Report