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  4. East of Seattle
  5. Cle Elum

Portals Restaurant

3.9
3.9
469 Reviews
$31 to $50
Northwest
Located in the Lodge at Suncadia. A casual family friendly restaurant with outstanding views. Plentiful breakfast , inspired lunch sandwiches and soups, and Pacific Northwest fare for dinners and Brunch on weekends.

Make a reservation

2 people

7:00 PM


Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Northwest, American, Contemporary American

  • Hours of operation

    Breakfast Daily 7:00 am–10:15 am Lunch Daily 11:00 am–1:45 pm Dinner Daily 5:00 pm–9:00 pm

  • Phone number

    (509) 649-6473

  • Payment options

    AMEX, Diners Club, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Catering

    Please call for details.

  • Private party facilities

    Portals can accommodate larger parties of 8 to 15. House policy of a single check and 20% gratuity applies to larger parties.

  • Private party contact

    Debbie Losse: (509) 649-6432

  • Neighborhood

    Cle Elum

  • Cross street

    Bullfrog Road

  • Parking details

    Both self and valet parking options are offered.

  • Additional

    Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, Indoor Fireplace, Non-Smoking, Private Room, Takeout, View, Wheelchair Access, Wine

What 469 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9
3.9 based on recent ratings
  • 3.9Food
  • 4Service
  • 4.2Ambience
  • 3.4Value

NoiseModerate

Loved For

  • East of Seattle

    Great for Lunch

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Filters

  1. NB

    NicoleB

    Seattle

    1 review

    4.0

    1 review

    Dined on August 3, 2022

    overall4food4service4ambience4
    Great views and friendly service and lots of options for food and drinks
  2. MM

    MarkM

    1 review

    1.0

    1 review

    Dined on July 29, 2022

    overall1food1service1ambience2
    Couldn't find server, chef would not make simple veggies substitution.
  3. C

    Consumer

    Seattle

    1 review

    3.0

    1 review

    Dined on July 6, 2022

    overall3food4service3ambience5
    Very upscale menu, delicious food with servers who are courteous but not friendly. Beverage refills lacked when there really was no reason for it to be a problem. Dirty windows at dinner as well at breakfast the next morning. Complimentary bread would suit this style restaurant, but isn’t offered. I can see why it wasn’t so busy. Eating in the rooms is a great option over over spending on mediocre service and expensive plates.
  4. SB

    SarahB

    1 review

    3.0

    1 review

    Dined on June 23, 2022

    overall3food3service5ambience3
    Decent food. The chicken was great. The steak was so-so. Dessert was so-so. Drinks were good. Very loud, not an intimate dinner setting. The waitress was wonderful, but I’ve had much better food.
  5. IF

    ItalianFun

    Portland

    16 reviews

    vip
    4.0

    16 reviews

    Dined on June 18, 2022

    overall4food4service4ambience4
    Super fun and good.
  6. r

    robertl

    Seattle

    6 reviews

    vip
    4.0

    6 reviews

    Dined on June 11, 2022

    overall4food4service5ambience4
    my wife had the pork tenderloin, cooked just right a little pink in the center. asked to sub potatoes for the roasted romenesco, they gave her the Lionaise fried potatoes (she said she could eat these all day long) i had the Halibut. nice parmesan crust with brussel sprouts & cous cous. very nice meal & would recomend either of these to order.
  7. T

    Timv

    Seattle

    1 review

    1.0

    1 review

    Dined on June 11, 2022

    overall1food1service1ambience1
    The halibut was dry over cooked and had little flavor. The drink service was slow, my wife got her wine right away, it took 20 minuets for a scotch on the rocks. At the end the waitress mixed up or check with some one else. We live here, it was our anniversary and I wanted to treat my wife to a nice dinner. We were both very disappointed and plan not to go back.
  8. OI

    OddtIty

    Seattle

    3 reviews

    1.0

    3 reviews

    Dined on May 21, 2022

    overall1food1service1ambience3
    We had a server her name was “Osi” her answer was no!! On everything we asked her!!! Not let me see what we can do for you!., first the floor was dirty from the meal before ours., we had a nice location to sit., but the windows are very dirty., very bad streaks on glass., and the view is the high light of the seating!!! Over looking the whole valley!!.,server took our order., we ask for a mock tail and she said they don’t have a menu for that., we ask her to ask the bar tender and she said they don’t ! Make them at this time? We’re there celebrating a one year sobriety for my wife., all we wanted was a tart drink grapefruit cranberry squeeze a lemon with an orange peel and it and some seltzer water would’ve been great. Nope! I ordered the tomahawk ribeye. 39 oz. And as we waited the server came back to the table and asked us to upgrade to the 44 oz. Because they just sold there last 39oz. I said that just to big I’ll have the red snapper., she leaves and then comes back and say our chief has already put the tomahawk on the grill and we can down charge you the cost of the 39oz. I said no and the server said are you sure we put it on the grill already soooo I agreed to it., when it came out it was over cooked and tough! It was a Wagu steak and should have melted., it was tough to put a fork in and cut with a knife., they would not take it back and fix the issue. I ate 10oz of the steak and said no take it back I can’t eat this!., she said sorry., the sun was setting and was shining a bad glare thru the glass and I ask to lower the shade and she said it was broken and could not do it by pulling it down because she had a broken toe !!! Ok well get some else., nope! So I had to sit so the post between the windows was blocking the sunset., when the check arrived they gave us a members discount of 20%., what! We got a discount that was give to members all the time for a meal that was bad! Stephanie the manager would not remove the steak from our order !!
  9. OT

    OpenTable Diner

    Seattle

    5 reviews

    5.0

    5 reviews

    Dined on May 19, 2022

    overall5food5service5ambience5
    Stunng views, incredible food and wonderful service. We will definitely be back!
  10. AK

    AdrienneK

    Seattle

    1 review

    5.0

    1 review

    Dined on May 14, 2022

    overall5food5service5ambience5
    We had two meals at Portal this weekend: dinner and breakfast. Both were exceptional. Well-seasoned, perfectly cooked and super delicious. My husband and I both said it's some of the best food we've had all year. The view is also incredible. It's not inexpensive, but I think what you get and the quality of the meal is worth the cost. We'll be back next month!
  11. DS

    DarrellS

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food5service5ambience5
    Servers were excellent but the front counter needs a little customer service training.
  12. H

    Hutch

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined on April 23, 2022

    overall5food5service5ambience5
    Nice to see that Chef Taylor is on board plying his culinary mastery of the foods we all like. We’re looking for different menus as time goes on that satisfy the palette and demonstrate the growing skills of the kitchen staff in this post pandemic time.
  13. OT

    OpenTable Diner

    Seattle

    6 reviews

    vip
    3.0

    6 reviews

    Dined on April 19, 2022

    overall3food3service3ambience4
    One waitress at 6:00pm left us waiting more than normal. Some definitive description of the desire to have steak medium rare resulted in medium to medium well. The flavor was very good but the miss on cooking the steak made a difference. The waitress was apologetic and ended up giving us a discount. I was offered another try at getting the steak right but that disrupts the timing for others at the table.
  14. OT

    OpenTable Diner

    Hawaii

    1 review

    4.0

    1 review

    Dined on April 9, 2022

    overall4food3service4ambience4
    Birthday It was good
  15. SM

    StacyM

    1 review

    4.0

    1 review

    Dined on April 4, 2022

    overall4food3service4ambience5
    $77 ribeye tasted like a $5 steak. Horrible! Brussel sprouts were burnt! Ahi tuna was fabulous! Wedge salad was tasty, but small! Broccolini was tasty! Burger was tasty! Salmon salad was fabulous! Cheesecake crust was fabulous!
  16. JN

    JamieN

    Seattle

    1 review

    3.0

    1 review

    Dined on March 12, 2022

    overall3food2service3ambience4
    Although we were thought the staff was very nice. We were disappointed to not be able to order the special, it was sold out and had to find an alternative dinner choice. The mushroom manicotti was not edible. Unfortunately not a good impression this visit.
  17. BT

    BriannaT

    Seattle

    1 review

    5.0

    1 review

    Dined on March 5, 2022

    overall5food5service5ambience5
    Best food we have ever tasted! My skirt steak was perfectly cooked
  18. OT

    OpenTable Diner

    Seattle

    2 reviews

    3.0

    2 reviews

    Dined on March 1, 2022

    overall3food3service3ambience5
    Atmosphere was beautiful, with panoramic views. Service was ok, friendly staff but long wait times between ordering and drinks (coffee and soda) and even getting food. Potato corn truffle soup: creamy and thick, very filling but needed more seasoning. Chickpea salad: very good! Flavors were on point. Acid cut the soup. Snapper: Rice was amazingly cooked. Fish was a little dry, batter was dry as well. Lamb and Brussel sprouts: very burnt to the point where the bone broke off and the center of the bone was black. Would not recommend. They discounted the dish which was appreciated. Contemplated desserts but was not offered and instead was only offered the check.
  19. P

    Pattiw

    Seattle

    6 reviews

    5.0

    6 reviews

    Dined on February 18, 2022

    overall5food5service5ambience5
    Dinner was delicious. Scallops and lamb. Server was Ezmae was attentive and accommodating. Excellent evening
  20. TC

    TimC

    Seattle

    2 reviews

    5.0

    2 reviews

    Dined on February 6, 2022

    overall5food5service5ambience5
    Drew was a great server and the food was excellent!
  21. JD

    JohnD

    Seattle

    4 reviews

    vip
    1.0

    4 reviews

    Dined on January 16, 2022

    overall1food3service4ambience3
    Food was mediocre, the mashed potatoes were cold and the steak was under seasoned, and the prices are premium. I would not recommend.
  22. OT

    OpenTable Diner

    Seattle

    4 reviews

    5.0

    4 reviews

    Dined on December 17, 2021

    overall5food5service4ambience4
    Food are unbelievable delicious, but service was not due to short of staff.
  23. T

    Tucker11

    Seattle

    2 reviews

    5.0

    2 reviews

    Dined on November 21, 2021

    overall5food5service5ambience3
    I’ve avoided Portals for years because of poor service and food. When I heard Chef Taylor had taken over, I knew things would change for the better. The food and service were outstanding. It will be my new go to. Delicious!!
  24. JL

    JulieL

    Seattle

    1 review

    5.0

    1 review

    Dined on September 19, 2021

    overall5food5service5ambience5
    We had lunch there. There is a beautiful view anywhere you sit. Food was really good and reasonably priced. Three of us had the pickle brined chicken sandwich and my husband had a huge burger.
  25. S

    Steve

    New Mexico

    44 reviews

    vip
    4.0

    44 reviews

    Dined on September 11, 2021

    overall4food5service5ambience4
    The menu is limited but the food was fine. Very noisy due to loud children.
  26. BN

    BettyN

    1 review

    5.0

    1 review

    Dined on August 30, 2021

    overall5food5service5ambience4
    We had a steak one dinner order for two and it was amazing!!
  27. ME

    MelissaE

    Seattle

    16 reviews

    vip
    1.0

    16 reviews

    Dined on August 28, 2021

    overall1food1service5ambience5
    Portal’s needs help! The food was horrible, every dish we had was terrible. The crab cakes had no flavor and appeared to be salmon not crab, the gnocchi was covered in cheap white cheese the kind you’d use on Mac and cheese and drizzled with olive oil, the sea bass was fried in oil and resting on top of the chef’s interpretation of risotto again same cheap white cheese and lots of oil. Menu was limit, the table next to us had the chop salad which probably would have been a better choice. What use be a great northwest menu has deteriorated into a couple of lousy items made very poorly. My son could have made them better with the same ingredients.
  28. C

    Cher

    Seattle

    28 reviews

    vip
    4.0

    28 reviews

    Dined on August 24, 2021

    overall4food4service5ambience3
    Portals is woefully understaffed (so is the entire lodge), however our server was kind and did a pretty good job. The food was enjoyable and it was quiet with an outstanding view of the surrounding hills and trees.
  29. OT

    OpenTable Diner

    Seattle

    3 reviews

    1.0

    3 reviews

    Dined on August 21, 2021

    overall1food1service5ambience3
    Not like it used to be. Seemed more like room service and low quality food.
  30. F

    Fresh95

    1 review

    2.0

    1 review

    Dined on August 4, 2021

    overall2food1service2ambience3
    Burger, was burnt and the fries were cold, also the service was poor, we were there for an hour and not once did someone come to the table and ask if we would like a refill or anything.
  31. OT

    OpenTable Diner

    Denver

    1 review

    2.0

    1 review

    Dined on November 15, 2020

    overall2food1service2ambience3
    Very limited menu. Below average tasting food. Below average service.
  32. BD

    BobD

    Palm Springs

    31 reviews

    4.0

    31 reviews

    Dined on November 8, 2020

    overall4food3service4ambience4
    Very quiet now with less people. Service from Tevin was very good.
  33. t

    tess

    Seattle

    7 reviews

    2.0

    7 reviews

    Dined on November 7, 2020

    overall2food2service3ambience2
    Not welcoming.. food Mediocre, the classic Lodge ambience is gone.... the water waiter is more warm than the regular server and receptionist.
  34. LG

    LeoG

    Seattle

    1 review

    5.0

    1 review

    Dined on October 24, 2020

    overall5food4service5ambience5
    It was our first outing to a restaurant since the COVID-19 pandemic started and it was to celebrate our wedding anniversary. Great, quiet meal with great service. Everyone was very attentive and courteous. Thank you.
  35. M

    Mary

    Hawaii

    1 review

    1.0

    1 review

    Dined on October 24, 2020

    overall1food1service1ambience1
    Food was tasteless, very small Portions, limited menu.
  36. L

    Laura

    Seattle

    2 reviews

    3.0

    2 reviews

    Dined on October 24, 2020

    overall3food4service3ambience4
    I got the steak a bit overpriced but was still good, my boyfriend got pork chop, was very good and his risotto was delicious. Our waitress was very friendly, but she did not tell us that refills on soda are not free and he was charged for two sodas, which isn't a huge deal huge but would have appreciated if she had told us. The decor was beautiful but the chairs were uncomfortable. Overall a good dining experience.
  37. PS

    PatS

    Seattle

    6 reviews

    5.0

    6 reviews

    Dined on October 21, 2020

    overall5food3service4ambience5
    This is a large beautiful restaurant. We were seated in front of a large gas fireplace. Those with backs to the fireplace can get too hot. Service was very good but the food could use some improvement. I had salmon and it was overcooked. The steaks were cooked as requested. My husband said the fish on the fish and chips dinner were not hot and he did not like it and gave most of it to another in our party. I realize this is a difficult time during the Pandemic but for the price of the food in this restaurant it could be better.
  38. CE

    CruiseExec

    Seattle

    16 reviews

    4.0

    16 reviews

    Dined on October 17, 2020

    overall4food4service5ambience4
    Portals does a great job and is a consistently good choice in Suncadia. Staff is very friendly, and kudos to the whole front of house team for doing such an excellent job during all of the Covid operating restrictions.
  39. R

    Rebekah

    1 review

    2.0

    1 review

    Dined on October 4, 2020

    overall2food3service2ambience5
    The food was decent tasting, but everyone in my party had stomach aches through the night. Service was terrible.
  40. f

    farr76

    Seattle

    119 reviews

    vip
    5.0

    119 reviews

    Dined on September 30, 2020

    overall5food5service5ambience5
    We enjoyed Portals Restaurant very much during our recent short stay at Suncadia Lodge. Our dinners were absolutely delicious and the service was fantastic. We would definitely eat there again on our next visit. The Double Pork Chop with Risotto was very good as was their Cheeseburger.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks

FAQs

Portals Restaurant offers takeout which you can order by calling the restaurant at (509) 649-6473.

Portals Restaurant is rated 3.9 stars by 469 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Google Map for Portals Restaurant

3600 Suncadia Trl, Cle Elum, WA 98922

Additional information

  • Cross street

    Bullfrog Road

  • Neighborhood

    Cle Elum

  • Hours of operation

    Breakfast Daily 7:00 am–10:15 am Lunch Daily 11:00 am–1:45 pm Dinner Daily 5:00 pm–9:00 pm

  • Cuisines

    Northwest, American, Contemporary American

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Both self and valet parking options are offered.

  • Payment options

    AMEX, Diners Club, Discover, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, Indoor Fireplace, Non-Smoking, Private Room, Takeout, View, Wheelchair Access, Wine

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