Sugar Factory - Orlando

Review summary

1. V

   Vita

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent staff. They were very accommodating.
   

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2. K

   Kara

   New Orleans

   4 reviews

   1.0

   4 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   They were out of burgers, loaded fries, quesadillas and then it took long for the food to come out. It was a lackluster singing of the birthday song to the guest. It was freezing in the restaurant. The server took our orders, brought us waters and that was it especially to say that 7 people are considered a large group 3 of the 7 were under 8 years old. This truly was my worst Sugar Factory experience and I have been to other locations numerous times!!!!!!!
   

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3. S

   Shamika

   Orlando

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Need to abide by reservations heavily. Once a reservation is made, there is no way you should have to edit an additional 30-45 mins
   

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4. A

   Alexus

   Orlando

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I would everything will visit again fantastic job!
   

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5. OT

   OpenTable Diner

   London

   1 review

   vip
   1.0

   1 review

   Dined on December 1, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Terrible waiter, confused our orders and took ages to bring things like spoons
   

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6. V

   Victoria

   Orlando

   2 reviews

   1.0

   2 reviews

   Dined on November 26, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Being to numerous Sugar Factories- this was by far the worst! I’m sorry we didn’t turn around and walk out. It took 30 minutes before some one came over to ask us if we wanted water. Mind you it was not crowded at all. We were celebrating my daughter’s 24th birthday . She ordered a drink and it took an hour to receive it. The sodas we ordered never made it to the table. The food was disgusting. Never again ! Way over priced poor quality food and service was aweful.
   

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7. A

   Aaliyah

   Orlando

   1 review

   1.0

   1 review

   Dined on November 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   I visited Sugar Factory last night to celebrate my 30th birthday, and it was a terrible experience. Our food took 30 to 45 minutes to arrive, and we had to repeatedly remind our waitress to bring the drinks we ordered when we first sat down. To make matters worse, several items we ordered were unavailable, and we were only informed after waiting a long time. I was supposed to receive a birthday song, but the waitress didn’t ask about it until my party was ready to leave, at which point I no longer wanted it. The service was disorganized, and the manager was extremely unprofessional, arguing with members of my party when we raised concerns about the service and food. Additionally, the waitress failed to card anyone in my party for alcoholic beverages, which is not only irresponsible but also a legal issue. Overall, the lack of professionalism, poor service, and disregard for basic protocols made this an awful experience. I would not recommend THIS Sugar Factory location for anyone celebrating a special occasion or expecting quality service.
   

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8. M

   Melissa

   Orlando

   1 review

   2.0

   1 review

   Dined on November 24, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   We tried ordering several items but were all out of their signature dishes on the menu that we tried order after six try’s we finally found something that they had in the kitchen. The waiter was amazing and very apologetic, he tried is best considering they had no food to serve.
   

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9. S

   Shannon

   Charlotte

   1 review

   3.0

   1 review

   Dined on November 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   They were out of many things in the restaurant, including sparklers for bday celebration. That is the whole reason we came to eat there
   

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10. N

    Nikki

    Fort Lauderdale

    2 reviews

    5.0

    2 reviews

    Dined on November 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We Had An Amazing Time! Great Vibe, the server was amazing! And everything was perfect! I have been to the Miami & Delray Beach Location as well and this one was a blast! The only negative was the women’s bathroom it was one Tiny bathroom so it was a wait to go to the restroom! But everything else was perfect
    

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