Sugar Factory - Orlando

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1. SJ

   ShawnaJ

   1 review

   2.0

   1 review

   Dined 1 day ago

   overall2food2service2ambience1

   The staff wasn’t up beat and very welcoming as seen in videos. The food is ok but very overpriced. My tween did enjoy the music and the $20 happy birthday song. The Sugar Factory in Chicago was a lot more enjoyable. They seemed a bit under staffed.
   

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2. OT

   OpenTable Diner

   West Palm Beach

   2 reviews

   3.0

   2 reviews

   Dined on May 28, 2023

   overall3food3service5ambience4

   Came here with my son for lunch. We ordered a strawberry lemonade smash drink and it was the highlight of our visit! We loved that but the food was just okay. I ordered the club which was actually pretty good and my son ordered the Buffalo chicken sandwich which was kindof falling apart and he barely finished half of it. The prices are pretty expensive but that’s to be expected so overall it was a fun visit and I would probably go again just for the drinks.
   

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3. L

   Laura

   1 review

   5.0

   1 review

   Dined on May 28, 2023

   overall5food5service5ambience5

   Great place to celebrate a birthday. Would recommend for any occasion
   

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4. VM

   ValenciaMichelle

   Miami

   3 reviews

   4.0

   3 reviews

   Dined on May 28, 2023

   overall4food4service4ambience3

   This was our first time at Sugar Factory and I honestly had no clue there wouldn't be a kids menu. Options for our soon to be 10 year old were limited. Everyone enjoyed their meals, my veggie burger (no bun, sub asparagus for the fries) took forever somehow and everyone was pretty much finished eating when mine arrived. The cheesecake was excellent and my family loved the milkshakes. The staff was awesome and they did rectify any issue we had. I'd likely go again but without my teens and younger daughter due to the insane cost.
   

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5. CP

   ChristyP

   1 review

   2.0

   1 review

   Dined on May 27, 2023

   overall2food2service1ambience2

   Bathroom was unkempt. Way overpriced. Food did not come out together. Had to wait even though had a reservation then sat outside. No utensils or napkins were available. Waffle was dry on the Snickers milkshake.
   

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6. CC

   CynthiaC

   1 review

   3.0

   1 review

   Dined on May 27, 2023

   overall3food3service3ambience3

   Way overpriced, but fun atmosphere. Honestly I don’t get the hype surrounding Sugar Factory. Food taste is ok, but nothing amazing. I will say the drinks are very cool, milkshakes are extravagant. I guess you are paying for the music and dancing servers, but not really worth the price tag in my opinion.
   

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7. AG

   AdrianaG

   1 review

   4.0

   1 review

   Dined on May 27, 2023

   overall4food4service5ambience3

   I had a more separated floor concept and more glamour than what I saw .. it was ok but I thought it was more than it is actually is …
   

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8. RH

   RayH

   Tampa

   5 reviews

   4.0

   5 reviews

   Dined on May 26, 2023

   overall4food5service5ambience4

   Great place to celebrate any occasion. Terrible place to meet for drinks and discuss funeral arrangements.
   

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9. SC

   SammieC

   Tampa

   4 reviews

   5.0

   4 reviews

   Dined on May 26, 2023

   overall5food5service5ambience5

   The energy was electric and the staff was amazing! The food was delicious and we had a great time. The price points on the food and drinks rivals that of “finer” establishments which surprised me but the experience made it worth it for a special occasion. We will go back just not for a routine dining experience.
   

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10. N

    Ncpiv

    Orlando

    52 reviews

    vip
    1.0

    52 reviews

    Dined on May 25, 2023

    overall1food1service1ambience1

    Gross! Trying to be polite so I’ll just leave it at that.
    

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11. KS

    KarlaS

    Orlando

    2 reviews

    3.0

    2 reviews

    Dined on May 25, 2023

    overall3food3service3ambience3

    This place is definitely way overpriced, and more for the experience only. The food is typical American food and very limited. We celebrated my teen’s birthday and she enjoyed it. Probably won’t return. The restrooms were clean, and it wasn’t too busy on a Thursday evening. Our waitress was kind and attentive.
    

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12. SP

    StacieP

    Tampa

    3 reviews

    2.0

    3 reviews

    Dined on May 24, 2023

    overall2food2service2ambience2

    First and last time visiting this place. Food was waaaay overpriced for what you get. Service was slow. We didn’t even stay for dessert because my husband was so annoyed. $100 down the drain…no breuno!
    

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13. MG

    MichaelG

    1 review

    5.0

    1 review

    Dined on May 22, 2023

    overall5food5service5ambience5

    Excellent service, great food. Great place to take the kids…. You will never see such wide eyes as when they bring out a sundae for 2.
    

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14. NP

    NickP

    1 review

    3.0

    1 review

    Dined on May 21, 2023

    overall3food2service2ambience3

    Can not believe they now add a service charge on all parties and yet still expect a tip on top of that! Nuts considering we were sitting for almost 20 mins before even being spoke too by anyone,then another 30 mins almost before our order was taken..then drinks and food all find out together. One and done. Never again!
    

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15. SL

    SherryL

    1 review

    5.0

    1 review

    Dined on May 20, 2023

    overall5food5service5ambience5

    This place was so fun n and our waitress was great. The birthday singing and music is so fun. Our reserved table took about 15-20 minutes past our reserved time but it was ok. We had a great time.
    

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16. CE

    ChriselE

    Washington DC

    2 reviews

    4.0

    2 reviews

    Dined on May 19, 2023

    overall4food4service4ambience4

    Family date.
    

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17. AB

    AlbertB

    1 review

    4.0

    1 review

    Dined on May 19, 2023

    overall4food4service4ambience5

    We had a good time but I think the servers should let the customers know that the gratuity is included on the bill. The facility was clean, nice, but I would suggest have a few more items added to the menu.
    

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18. BT

    BrendaT

    1 review

    5.0

    1 review

    Dined on May 18, 2023

    overall5food5service5ambience5

    WE HAD THE ABSOLUTE GREATEST EXPERIENCE HERE, CAME FOR MY MOMS 50TH BIRTHDAY AND WE HAD SUPER GREAF CUSTOMER SERVICE AND WE WERE BLOWN AWAY BY OUR HOSTS AND HIS HOSPITALITY. THE FOOD WAS AMAZING AND THE ENERGY AND VIBE IN THE RESTAURANT WAS AMAZING. HOST WAS ATTENTIVE KIND AND VERY KNOWLEDGABLE ABOUT THE MENU ITEMS WHICH WAS HELPFUL. WE ENJOYED OUR FOOD AND WILL BE VISITING AGAIN VERY SOON
    

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19. OT

    OpenTable Diner

    Miami

    1 review

    1.0

    1 review

    Dined on May 18, 2023

    overall1food2service1ambience5

    Waitress was extremely rude the whole night. Food was okay. Not what i was expecting for the price of things
    

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20. OT

    OpenTable Diner

    New York Area

    2 reviews

    1.0

    2 reviews

    Dined on May 15, 2023

    overall1food1service1ambience1

    No one came up to our table after 15 mins so we left
    

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21. s

    shanelle

    1 review

    4.0

    1 review

    Dined on May 14, 2023

    overall4food3service4ambience4

    This restaurant is definitely a must for Instagram worthy drinks and desserts. It’s also a great place for kids although it can be loud at times. The food was mediocre and they were out of the steak but other than that it was a good experience. You’re definitely paying for the vibes and ambience more than the food and service.
    

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22. IT

    IzabelT

    1 review

    5.0

    1 review

    Dined on May 14, 2023

    overall5food5service5ambience5

    Excellent service!! Came from PR just to eat here!
    

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23. JF

    JessicaF

    Orlando

    4 reviews

    3.0

    4 reviews

    Dined on May 14, 2023

    overall3food5service4ambience1

    We have been going to the sugar factory since it opened in Orlando. It is a great place to go to for celebrations. The staff was amazing. One thing that is lacking is the cleanliness of the restaurant. The restaurant needs a good cleaning and possibly some repairs on some parts. When it opened the candy store was amazing and the kids were very impressed. This part of the restaurant has definitely gone down and needs some upgrades. The drinks were amazing but not as fancy as they once were. I will come back, but hoping there are some upgrades made. Staff was beyond amazing!
    

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24. MJ

    MatthewJ

    Orlando

    1 review

    4.0

    1 review

    Dined on May 13, 2023

    overall4food4service4ambience3

    Food was really good. Milkshakes were okay and pricey. Lot of people and noise seeing as how it is I Drive and a celebration place. Was a good experience, but not a frequent visiting place.
    

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25. OT

    OpenTable Diner

    Orlando

    3 reviews

    1.0

    3 reviews

    Dined on May 13, 2023

    overall1food1service1ambience1

    It was so loud! The staff was rude! Everything is ridiculously expensive, not worth the hype at all!
    

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26. DH

    DeniseH

    1 review

    3.0

    1 review

    Dined on May 13, 2023

    overall3food1service5ambience3

    Was in town celebrating a birthday. This was nothing like the one in Miami, food and drinks were not worth the money 😒 the floors were dirty. Not up to par, just have a drink 🍸 for the experience.
    

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27. OT

    OpenTable Diner

    Orlando

    2 reviews

    3.0

    2 reviews

    Dined on May 12, 2023

    overall3food2service3ambience4

    Food is just blah. Service was ok. Way way way overpriced.
    

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28. C

    Crissy

    San Francisco

    5 reviews

    5.0

    5 reviews

    Dined on May 11, 2023

    overall5food5service5ambience5

    Thank you for the birthday celebration for my daughter, so loved it.
    

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29. OT

    OpenTable Diner

    New York Area

    2 reviews

    vip
    1.0

    2 reviews

    Dined on May 7, 2023

    overall1food2service1ambience3

    we wait 1 hour for our table and we had a reservation
    

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30. FC

    FabioC

    1 review

    2.0

    1 review

    Dined on May 7, 2023

    overall2food2service1ambience3

    We made a reservation and waited 1 hours to be seated. Then we waited at least another 30 minutes to get a waiter to come to the table. Terrible experience, will never come back.
    

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31. DH

    DevinH

    1 review

    5.0

    1 review

    Dined on May 7, 2023

    overall5food5service5ambience5

    It was a great time I am glad we went. The breakfast burger was awesome and ofcourse the celebrations
    

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32. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 7, 2023

    overall5food5service5ambience5

    it was amazing!!!! our host johnathan AKA NACHO was the best!!! he kept coming to make sure we were good, he recommended the best things they had for us, he was even kind enough to acknowledge my girlfriends birthday an hook us up with a song an nice happy birthday dinner!!! this place rocks!!!
    

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33. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 7, 2023

    overall5food5service5ambience5

    Everything was great food service and the kids have a great and wonderful time you have the best servers they are very nice and very friendly
    

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34. OT

    OpenTable Diner

    Greensboro

    1 review

    5.0

    1 review

    Dined on May 7, 2023

    overall5food3service5ambience5

    We had the best time!! It was so fun and we all had a blast. We definitely recommend, 10 out of 10!
    

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35. WJ

    WayneJ

    West Palm Beach

    7 reviews

    2.0

    7 reviews

    Dined on May 7, 2023

    overall2food1service4ambience1

    Don’t waste your time or your money. We arrived at our reservation time and were greeted by the front staff who were unfriendly and dismissive. While they tell you they won’t hold a table more than 10 minutes past your reservation, they think nothing of having you wait 20 minutes past your reservation time. The noise level is so high you can’t even hold a conversation. The specialty drinks are cool to see but so overpriced. And the food is just okay…nothing special and also overpriced. The highlight was our server, Britton, who was great. And they have a mandatory 20% service fee and expect to be tipped on top of that. We won’t be back and maybe can help someone else avoid being disappointed.
    

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36. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 6, 2023

    overall3food1service2ambience4

    We got seated right away which was great. However, they were out of a lot of things. So everyone settled for the burgers. I’ve never in my life had a burger as dry and disgusting as the burger I received. No one at the table enjoyed the food. Burger King has better burgers. Our waiter was unable to provide quality service bc he was extremely busy. Overall the money that was spent was a waste. I will never in my life visit this place again. It’s overrated and overpriced.
    

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37. HK

    HeatherK

    1 review

    4.0

    1 review

    Dined on May 6, 2023

    overall4food4service4ambience3

    Such an unforgettable experience for my 10 year olds birthday dinner. She was so embarrassed when multiple waiters came to sing and dance as they sang happy birthday 💜 Waiter was great and food and dessert amazing. Really the only complaint I would have is that the floor was super sticky walking into the bathroom and the bathroom wasn’t the cleanest. But that is just for management to think about- other than that I would definitely recommend!
    

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38. MV

    MistyV

    New York Area

    4 reviews

    4.0

    4 reviews

    Dined on May 6, 2023

    overall4food4service4ambience4

    Went for my 6years olds birthday it was great he had fun, food and drinks were good. But the table was very dirty wet dripping on our legs and food was all over the floor i slid on a tomato walking
    

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39. OT

    OpenTable Diner

    Jacksonville

    2 reviews

    5.0

    2 reviews

    Dined on May 6, 2023

    overall5food5service5ambience5

    They made my husband birthday fun and our anniversary
    

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40. DA

    DadriannA

    1 review

    5.0

    1 review

    Dined on May 6, 2023

    overall5food4service5ambience5

    Great place to celebrate birthdays and other occasion. Be prepared for a fun filled moment where everyone in your party will enjoy something.
    

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