BJ's Restaurant & Brewhouse - Mesa

Reseñas de BJ's Restaurant & Brewhouse - Mesa de comensales del restaurante. Basadas en valoraciones recientes.

1. H

   Heather

   Phoenix1 reseña

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Lilly was a great server the food was great wee will be back.
   

   ¿Te fue útil?

2. g

   george

   Phoenix16 reseñas

   1.0

   Comieron hace 6 días

   1. Global 1
   2. Comida 1
   3. Servicio 2
   4. Ambiente 3

   For the second time in a row very disappointed. Almost one hour to get food. When it arrived it was cold and dry. Used to be a good place to dine
   

   BJ's Restaurant & Brewhouse - MesaRespuesta enviada hace 3 días

   Hi George. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   ¿Te fue útil?

3. OT

   Comensal de OpenTable VIP

   Chicago9 reseñas

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   A welcome return Britney was a superstar pre empting our every need totally professional Charming helpful and attentive Fantastic
   

   BJ's Restaurant & Brewhouse - MesaRespuesta enviada hace 5 días

   We're thrilled to hear you had a fantastic experience and that Britney made such a positive impression. Our team strives to provide top-notch service, and it's great to know we hit the mark! We look forward to welcoming you back soon.
   

   ¿Te fue útil?

4. R

   Reed VIP

   Phoenix5 reseñas

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We were seated exactly on time for our reservation and had great service and great food.
   

   BJ's Restaurant & Brewhouse - MesaRespuesta enviada hace 5 días

   Thanks for the fantastic review, Reed! We're thrilled to hear you enjoyed your experience and that everything was on point. We aim to provide excellent service and delicious food every time. Looking forward to welcoming you back soon!
   

   ¿Te fue útil?

5. A

   Amanda

   Phoenix1 reseña

   5.0

   Comieron hace 7 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We chose to celebrate Mother’s Day early at BJ’s with a large group. We had a reservation. Upon arrival, the restaurant was packed! It seemed like everyone had a similar idea to us and it looked like some groups were high school students celebrating before prom. We had to wait about 15 minutes past our reservation time, but that was not a problem, we understood that guests were leaving later than expected by the restaurant. When it was our time to be seated, another group tried using our name and was seated in our place. I went up to the hostess desk and asked if they would verify our phone number on the reservation because I was almost positive someone had taken our place. I was correct. The hostess sprung into action immediately & got that party out of our spot. That was amazing customer service, she went above and beyond and we were so grateful. I wish I could remember the Hostess name, but she has Black hair that was pinned up, and black rimmed glasses. That girl deserves some recognition! 👏🏼 Then our Waitress, Jenna S, was a rockstar! She was so attentive to our group of 12 - which was very impressive considering how busy the restaurant was. None of our cups ever ran low and all of our orders were correct. &As usual - the food was incredible! Thank you to BJ’s for allowing us to have an amazing Mothers Day Celebration!
   

   BJ's Restaurant & Brewhouse - MesaRespuesta enviada hace 6 días

   Amanda, we're thrilled to hear about your fantastic Mother’s Day celebration! Thank you for highlighting our hostess and Jenna's exceptional service. We're glad you enjoyed the food and had a memorable experience with your group. We appreciate your kind words and look forward to welcoming you back soon!
   

   ¿Te fue útil?

6. J

   Jen VIP

   Phoenix45 reseñas

   3.0

   Comieron en 10 de mayo de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 1
   4. Ambiente 4

   Everyone’s food was awesome except mine. I would rather it be that way than have our guests food be bad. My sliders were burnt and then super greasy once they redid them. The manager wanted nothing to hear of it. He dropped them off and got away from our table as fast as he could. Our server was never apologetic. She just kept saying she has other tables. Ummm…we totally get that but when you say you’re busy, don’t make your current customers feel less important than other customers. They are all equal. There are plenty of other ways to say it. I’m not going to get into all the inappropriate things she said, but we were like “oookaaay…” You probably shouldn’t say that and that is 101 in the restaurant business of what not to say. Anyways, it always happens when we have people with us. When we are by ourselves, it’s great. So we want to bring people here. And when we do, the service or food is not good. Such a bummer on the night. We still had a good time and like I said, it was just my meal. I could eat when I got home, so whatever. It’s just annoying. It was my birthday celebration and annoying the meal couldn’t be nice. But the pizookie was good. Not burnt or anything. That was baked well. We like this place. We are thinking it had something to do with Mother’s Day weekend.
   

   BJ's Restaurant & Brewhouse - MesaRespuesta enviada hace 6 días

   Thanks for sharing your experience, Jen. We're glad you enjoyed the pizookie, but we apologize for the issues with your sliders and the service. Your feedback is important, and we'll address it with our team to ensure a better experience in the future. We appreciate your understanding!
   

   ¿Te fue útil?

7. J

   Jen VIP

   Phoenix45 reseñas

   5.0

   Comieron en 5 de mayo de 2025

   1. Global 5
   2. Comida 3
   3. Servicio 5
   4. Ambiente 5

   Soup was not hot. But everything was good!! Love the mini pizookie with the lunch portion. Also love that you guys do lunch options all day now! That’s awesome!
   

   BJ's Restaurant & Brewhouse - MesaSe respondió el 10 de mayo de 2025

   Thanks for your feedback, Jen! We’re thrilled you enjoyed the mini pizookie and our all-day lunch options. We appreciate your input about the soup temperature and will make sure to address it. Looking forward to serving you again soon!
   

   ¿Te fue útil?

8. J

   Jodi

   Phoenix1 reseña

   2.0

   Comieron en 4 de mayo de 2025

   1. Global 2
   2. Comida 4
   3. Servicio 1
   4. Ambiente 3

   The service was very slow. It was clear that the waiter messed up on our order. We were a party of 7, but did not order anything too complicated. We ordered two appetizers and one came out in a reasonable amount of time. We had to ask about the other one. Then when it was time for our meal to come out, the waiter put in the wrong sandwich for my husband. By the time the right meal was brought out to him the entire table was done eating. Nothing was done to make this correct. The waiter said he was confused because of what the other people in our party ordered.
   

   BJ's Restaurant & Brewhouse - MesaSe respondió el 5 de mayo de 2025

   Thank you for sharing your experience Jodi. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   ¿Te fue útil?

9. J

   John

   Nueva York2 reseñas

   1.0

   Comieron en 20 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 2

   My family and I reserved a table at BJ’s to celebrate Easter Sunday. Unfortunately, it was a poor experience. We were seated promptly at 3:00pm. Our meals did not arrive until 4:00pm. Our childrens’ meals arrived cold, my wife’s shrimp arrived undercooked and cold… and the wrong meal was delivered to me, followed by another 20 minute wait for my food- which arrived half hot and half cold clearly indicating it had been microwaved.
   

   BJ's Restaurant & Brewhouse - MesaSe respondió el 22 de abril de 2025

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Mesa restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

   ¿Te fue útil?

10. g

    george

    Phoenix16 reseñas

    1.0

    Comieron en 20 de abril de 2025

    1. Global 1
    2. Comida 1
    3. Servicio 1
    4. Ambiente 2

    Probably won’t be back . Waited for food almost 1 hour. Twice they brought out the wrong order. Had a martini that tasted like tap water for $ 12 unbelievable. Sent it back. Not once did anyone check on us . Just kept walking by not once looking at us. This is the third time we’ve been there. All three times something went wrong. I guess they aren’t concerned about repeat customers
    

    BJ's Restaurant & Brewhouse - MesaSe respondió el 21 de abril de 2025

    Thanks for this feedback, George. Your experience doesn't reflect what we strive for at BJ's Restaurant & Brewhouse. Could you email us at feedback@bjsrestaurantscom and tell us a bit more about what happened? We'll pass along your concerns to the appropriate managers so that this doesn't happen again. Please include the name your review was posted under and that it is about our Mesa restaurant. We're all ears if you have anything else you'd like to share about your dining experience with us.
    

    ¿Te fue útil?