The Pump House

Commentaires sur le restaurant The Pump House de personnes qui y ont mangé. Selon des cotes récentes.

1. w

   wayne

   Charlotte2 commentaires

   5.0

   Y est allé il y a 1 jour

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Outstanding service. Server was very friendly and attentive without hovering. Food excellent as always.
   

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2. P

   Paulo

   New York City5 commentaires

   2.0

   Y est allé il y a 1 jour

   1. Cote globale 2
   2. Nourriture 3
   3. Service 5
   4. Ambiance 5

   $45 per person on a fixed menu for selections not worth half that. Also, charging $5.50 for a single espresso. Price gouging is an understatement!!! Attendees beware!!
   

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3. A

   Anne

   Unspecified1 commentaire

   5.0

   Y est allé il y a 1 jour

   1. Cote globale 5
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   We had a lovely time at the Mother’s Day brunch. Wonderful service and an adventurous menu.
   

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4. C

   Cheryl

   Charlotte2 commentaires

   5.0

   Y est allé il y a 2 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   We arrived in time for our reservation and were seated promptly. Our server was awesome and very attentive. We were seated on the third floor near the wait staff station. (A partial wall separated us from the station.) It was a very busy evening, so I would chalk the noise level up to our seating location. The food was great and plentiful! We had a partial view of the river, which made the experience even better.
   

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5. S

   Scott

   Charleston8 commentaires

   5.0

   Y est allé il y a 2 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   Excellent overall experience. Great food and wine.
   

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6. C

   Catherine

   Charlotte2 commentaires

   5.0

   Y est allé le 3 mai 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The food was good portion sizes. Split between friends. Beautiful landscape.
   

   The Pump HouseA répondu il y a 7 jours

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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7. J

   John VIP

   Charlotte4 commentaires

   1.0

   Y est allé le 28 avril 2025

   1. Cote globale 1
   2. Nourriture 3
   3. Service 1
   4. Ambiance 2

   Waited forever to get a server. Our food was given to another table and had to be remade. It was infuriating! Your customers deserve better. My family and I deserve better. I won’t return.
   

   The Pump HouseA répondu le 29 avril 2025

   Thank you for bringing this to our attention. I followed up with our management team and want to sincerely apologize for the experience you and your family had. Our valued guests deserve nothing less than exceptional service, and I completely agree that we fell short in this instance. That’s why we didn’t hesitate to cover your entire bill as a gesture of goodwill and acknowledgment of the error. Your patronage means a great deal to us, and I would truly appreciate any additional feedback on how we could have made things right. Zoe Gilreath General Manager
   

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8. C

   Cathy VIP

   Charlotte5 commentaires

   5.0

   Y est allé le 28 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Enjoyed our visit very much. The food was good and we got great service! We were able to sit outside and it was very nice !
   

   The Pump HouseA répondu il y a 7 jours

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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9. T

   Tina VIP

   Charlotte17 commentaires

   5.0

   Y est allé le 27 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We had a birthday dinner and the staff was very sweet. Chole was training Brynn, a new server, and they both did a great job and were very attentive to us. She did an excellent job in explaining the service to Brynn. They were both very friendly and my mother in law felt very special on her 91st Birthday.
   

   The Pump HouseA répondu il y a 7 jours

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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10. M

    Mary

    Phoenix 2 commentaires

    2.0

    Y est allé le 26 avril 2025

    1. Cote globale 2
    2. Nourriture 1
    3. Service 3
    4. Ambiance 3

    We spent $150 on cold food that was lack luster to say the least. Drinks were full of ice and short on the booze. We ordered the calamari which is the one thing that came out hot and tasted good. It was downhill from there. The blackened shrimp has no seasoning. Idk where the “blackened” went. The scallops were undercooked. The salad was wilted. The broccolini was cold and wilted. The mash potatoes had a strange flavor and the risotto tasted like liquid bacon smoke. We did enjoy the free corn bread. This was the second and last time we will be eating here.
    

    The Pump HouseA répondu il y a 7 jours

    We’re truly sorry to hear about your recent experience at The Pump House. It’s disappointing to know that so many aspects of your meal didn’t meet expectations, especially on a return visit. That’s not the standard we strive for, and we sincerely apologize. We appreciate the detailed feedback—it’s important and helps us understand where we need to improve, from the food temperature and seasoning to drink quality and presentation. If you’re willing, we’d be grateful if you could share a bit more about your experience, so we can review this further with our team. Thank you again for taking the time to let us know. Sincerely, The Pump House Management
    

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