Hard Rock Café - Kraków

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1. CA

   ColinA

   Shropshire

   3 reviews

   3.0

   3 reviews

   Dined on May 31, 2023

   overall3food5service4ambience1

   The food was excellent and the staff were friendly, attentive and efficient. We did wonder about the music selection which was more 'pop' than 'rock'.
   

   Hard Rock Café - KrakówResponded 3 days agoHello Colin, thank you for your honest opinion. We're sorry that we didn't meet all your expectations, we'd love to host you again to make your next experience even better. We'll take into consideration your feedback about the music :) All the best from Hard Rock Cafe Kraków Team!
   

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2. OW

   OliviaW

   Edinburgh

   1 review

   5.0

   1 review

   Dined on May 16, 2023

   overall5food5service5ambience5

   Great service and food. I would recommend to visit!
   

   Hard Rock Café - KrakówResponded on May 17, 2023Hi Olivia, thank you for sharing your kind feedback with us. It would be great to host you again one day! :)
   

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3. CF

   CallumF

   Nottingham

   1 review

   5.0

   1 review

   Dined on May 15, 2023

   overall5food5service5ambience5

   We always go to a hard rock whenever we are away and this one did not disappoint. WE had the boneless tenders for start, followed by the diablo burger and mushroom burger and also the chicken fajitas. The food was amazing and the drinks also on point as usual. would recommend to everyone.
   

   Hard Rock Café - KrakówResponded on May 16, 2023Hey Callum, thank you so much for your rocking review! It really made our day, we will pass your kind feedback to our team. We wish to host you again at Hard Rock Cafe Kraków. All the best!
   

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4. OT

   OpenTable Diner

   Poland

   1 review

   5.0

   1 review

   Dined on April 12, 2023

   overall5food5service5ambience5

   Food amazing, best meal I’ve had in a while, great portion size ,staff friendly . Will always remember this visit
   

   Hard Rock Café - KrakówResponded on April 17, 2023Hello, thank you for your recommendation. We appreciate that you have taken the time to make our day more enjoyable. We hope to host you again soon! 😉
   

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5. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined on April 10, 2023

   overall5food5service5ambience5

   Very quick service, great food. Hot Food, Great Servers.
   

   Hard Rock Café - KrakówResponded on April 11, 2023Hi, thank you for choosing Hard Rock Cafe Kraków and taking the time to share your recommendation. We will be pleased to host you again. All the best!
   

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6. OT

   OpenTable Diner

   Manchester

   1 review

   4.0

   1 review

   Dined on April 6, 2023

   overall4food3service3ambience4

   The food was warm but not hot, and the service was good but we did have to wait a while for drinks, it was all tasty and enjoyable though!
   

   Hard Rock Café - KrakówResponded on April 7, 2023Hello, thank you for choosing Hard Rock Cafe Kraków! Hope to welcome you back soon :)
   

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7. T

   T104

   Poland

   1 review

   5.0

   1 review

   Dined on April 3, 2023

   overall5food5service5ambience5

   Amazing value, very cool rock memorabilia. Elton John, Metallica, bon Jovi
   

   Hard Rock Café - KrakówResponded on April 5, 2023Hey, thank you so much for your appreciation, we're glad to hear from you :) You're always welcome at Hard Rock Cafe Kraków!
   

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8. DD

   DawnD

   Yorkshire

   2 reviews

   2.0

   2 reviews

   Dined on March 23, 2023

   overall2food3service2ambience2

   Sorry to leave such a poor review but looking at the other reviews it seems I am not alone. We arrived five minutes before our table reservation time and was shown to a table and given menus. Twenty minutes later and nobody had been to acknowledge us let alone even take a drinks order. It was only when a couple at a table nearby who had arrived before us and had also not been acknowledged got up and walked out that one of the four waitresses stood talking between themselves came across to us. Her face was a picture at them leaving so I pointed out to her that the service so far had indeed been poor. She curtly took our order and the drinks arrived shortly afterwards. We got a warm glass of white wine for myself and a pint of something totally different to what he had ordered for my husband. Totally lost the will to live by this stage!! The food eventually came, I had drank my wine at this point so we ate and asked for the bill. Only at this point did the waitress ask if we wanted anything else another drink maybe? So disappointing as I’ve been to lots of Hard Rock’s worldwide and never had such poor service. The sad thing is the bar attendant downstairs when we popped in for drinks a few days before was absolutely amazing! Very polite and very attentive, could have sat and watched him make cocktails all day. I’d like to think something would come from my lengthy comments but having read your previous reviews it would appear that slow, poor and unattentive service is a common theme!
   

   Hard Rock Café - KrakówResponded on March 27, 2023Hello Dawn, thank you for taking the time to write us a review. We feel very sorry for what has happened which is not according to our goals and standards, because we constantly aim to give every guest the best experience. Specific notes have been passed on to our Management Team. Also, we'd like to get more details about your visit - can you please send us your receipt to krakow@hardrockcafe.pl? We hope that you will give us another chance and visit again. Kind regards!
   

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9. OT

   OpenTable Diner

   Poland

   1 review

   4.0

   1 review

   Dined on March 20, 2023

   overall4food5service4ambience4

   Lovely food. Had a starter the combo. But we only just finished it when they fetch our main out. We would have preferred our Main about 5-10 minutes after we finished our starter, as we was still chewing our starter
   

   Hard Rock Café - KrakówResponded on March 22, 2023Hello, thank you so much for your feedback. We will take it into consideration to improve our Guests' experience. Until next time at Hard Rock Cafe Kraków!
   

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10. s

    shanneals

    Birmingham

    1 review

    3.0

    1 review

    Dined on March 15, 2023

    overall3food3service1ambience3

    Was ok Service was very slow Had to wait 30 minutes for a starter Then mains arrived before even clearing the table
    

    Hard Rock Café - KrakówResponded on March 17, 2023Dear Guest, thank you for taking the time to share your review of Hard Rock Cafe Kraków. We are extremely sorry to hear about your experience during the visit. At Hard Rock Cafe we work to very high standards and we are sorry that during this visit we didn't make you feel that you enjoyed a typical Hard Rock vibe. We wish to host you again to provide you with a 5-star experience. Best regards!
    

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11. OT

    OpenTable Diner

    Cheshire

    1 review

    5.0

    1 review

    Dined on February 16, 2023

    overall5food5service5ambience5

    Birthday date, very good service, the girl servicing us (who’s name I have forgotten my apologies) actually had a cast on her arm and we were saying the whole time how incredible she was doing and how polite she was and how hard she was working. Incredible food, huge portions, can’t complain. Wish we had room for dessert. Topped off our time in Poland.
    

    Hard Rock Café - KrakówResponded on February 24, 2023Hello, thank you for sharing your kind review. We're always happy to see our Guests satisfied with their visit. We will pass your kind feedback to our server and we hope to host you again in the future! :)
    

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12. ZC

    ZoeC

    Nottingham

    1 review

    5.0

    1 review

    Dined on February 14, 2023

    overall5food5service5ambience5

    Delicious food and very helpful staff. It was clean and we were served quickly. The food was amazing. The shop sold all the normal HRC things.
    

    Hard Rock Café - KrakówResponded on February 20, 2023Dear Zoe, thank you so much for your kind words. Your appreciation means a lot to us, hope to see you again :)
    

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13. HO

    HouseOfJazz

    Poland

    1 review

    3.0

    1 review

    Dined on February 13, 2023

    overall3food4service3ambience2

    I have visited many hard rock cafes around the world. However, in find the shop at the entrance of the cafe is not such a good setup. When it's crowded, it's hard to get through. The atmosphere you expect is unfortunately absent. Somewhat awkward staff; It would be advisable to let the staff go to a HRC like in London bvb....
    

    Hard Rock Café - KrakówResponded on February 16, 2023Hello, thank you for your honest opinion about your visit. We're so sorry to see you didn't enjoy it to the fullest. We'd love to host you again to provide you with a 5-star experience. Looking forward to seeing you next time at Hard Rock Cafe Kraków. Kind regards, HRC Kraków Team.
    

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14. B

    Bradley

    Poland

    1 review

    5.0

    1 review

    Dined on February 7, 2023

    overall5food5service5ambience5

    Had a amazing meal staff so friendly and on hand to cater all needs and such good value for money so cheap compared to other one’s I’ve been to in London and Paris would highly recommend if you come to Kraków.
    

    Hard Rock Café - KrakówResponded on February 9, 2023Dear Bradley, thank you for sharing your experience with us. We're happy to hear you enjoyed your time at Hard Rock Cafe Kraków. We'd be pleased to host you again while you're in Kraków. Wishing you all the best! :)
    

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15. CC

    CraigC

    Newcastle

    1 review

    2.0

    1 review

    Dined on February 6, 2023

    overall2food2service4ambience1

    Burger came with no dipping sauce. Place was freezing. Waited nearly an hour for a burger
    

    Hard Rock Café - KrakówResponded on February 7, 2023Dear Craig, thank you for taking the time to share your review of Hard Rock Cafe Kraków. We are extremely sorry to hear that we didn't meet your expectations. Specific notes have been passed on to our Management Team. We would really like the opportunity to restore your faith in Hard Rock Cafe Kraków so we hope that you will give us another chance and visit again in future. Best regards!
    

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16. MB

    MariusB

    San Francisco

    1 review

    5.0

    1 review

    Dined on January 24, 2023

    overall5food5service5ambience5

    Super Lokal , bardzo miła obsługa , pyszne jedzenie.
    

    Hard Rock Café - KrakówResponded on January 25, 2023Marius, bardzo dziękujemy za podzielenie się rekomendacją. Z przyjemnością przekażemy miłe słowo do naszego Zespołu. Pozdrawiamy i do zobaczenia ponownie!
    

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17. OE

    OliviaE

    Poland

    1 review

    4.0

    1 review

    Dined on January 4, 2023

    overall4food4service5ambience5

    We booked fairly last minute for the last day of our trip as we wanted a nice meal and to try out Hard Rock. We had an amazing view from our table of the Market Square and St Mary’s Church, which really made the experience more exceptional. The food was nice and service was great, from a friendly and attentive waitress. This restaurant and shop is a smaller Hard Rock compared to others we have visited but still has plenty of great memorabilia to look at, and some nice merchandise in the Rock Shop. Overall a great experience and would recommend visiting on a trip to Krakow.
    

    Hard Rock Café - KrakówResponded on January 9, 2023Dear Olivia, thank you for kind words about our restaurant. We are happy that you enjoy our food & service, we'll gladly pass your feedback to our Team. All the best!
    

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18. LM

    LowriM

    Liverpool

    1 review

    5.0

    1 review

    Dined on January 3, 2023

    overall5food5service5ambience5

    Trip to Krakow, couldn’t go home without stopping off at the Hard Rock Cafe and I’m glad I didn’t. The food, staff, environment was amazing. Couldn’t fault it one bit. Definitely recommend it to anyone who comes to krakow!
    

    Hard Rock Café - KrakówResponded on January 4, 2023Lowri, thanks for your 5-star review, we're always happy to see our Guests satisfied with their experience. We'd love to see you again at Hard Rock Cafe Kraków.
    

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19. P

    Peter

    Poland

    1 review

    5.0

    1 review

    Dined on January 2, 2023

    overall5food5service5ambience5

    Excelent surf and turf burger with Ziwec IPA alc. 0%
    

    Hard Rock Café - KrakówResponded on January 3, 2023Peter, thank you for your amazing review, we're glad you had a good time with us! Until next time :)
    

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20. AO

    AnneOb

    Orlando

    1 review

    2.0

    1 review

    Dined on December 27, 2022

    overall2food1service3ambience3

    Very disappointed overall, service was slow, starters were good, my main course was a rib eye steak, it was so tough that it was inedible , when asked how my food was, the waitress said oh no when I told her about my steak and walked away
    

    Hard Rock Café - KrakówResponded on December 29, 2022Dear Anne, thank you for taking the time to share your review. We'll take into consideration your feedback and pass it to the Team to improve our service and Guest experience. Once again, thank you for choosing Hard Rock Cafe Kraków and we hope you'll give us another chance in the future to provide you with even better experience. All the best!
    

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21. NC

    NataliaC

    Poland

    1 review

    4.0

    1 review

    Dined on December 15, 2022

    overall4food3service4ambience4

    I would say: french fries very good and service also fine, polite and fast. Main dish Filet Mignone - honestly, I had much better, so will not order again& Legendary Burger also not what I've expected, taste was rather plain. Big plus for the music and view on Main market - this is worth of spent money :-) Generally, I had a higher expectations, but it was a good time!
    

    Hard Rock Café - KrakówResponded on December 19, 2022Dear Natalia, thank you for sharing your opinion. We're sorry to hear that we haven't met your expectations to the fullest. We'd love to host you again to provide you with event better Hard Rock experience. All the best!
    

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22. JB

    JulieB

    London

    1 review

    3.0

    1 review

    Dined on December 12, 2022

    overall3food3service5ambience3

    The restaurant was very clean and you were seated promptly. However the restaurant was quite chilly causing people to dine in their coats. The food was quite good overall apart from the legendary burger was dry and the bun hard when it arrived. The staff were very friendly and helpful though but would probably not go back again.
    

    Hard Rock Café - KrakówResponded on December 14, 2022Dear Julie, we're sorry to hear about your experience. At Hard Rock Cafe we work to very high standards and we apologize that during this visit you felt any inconvenience. We'll pass your feedback to our Managers Team to make sure we can improve our Guests' experience. All the best!
    

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23. N

    Nell

    Exclusive

    1 review

    5.0

    1 review

    Dined on December 8, 2022

    overall5food5service5ambience5

    Very tasty food and service . Will be happy to come back
    

    Hard Rock Café - KrakówResponded on December 12, 2022Nell, thank you so much for sharing your review. We'd be glad to host you again. All the best!
    

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24. MO

    MikeOxlong

    Poland

    1 review

    2.0

    1 review

    Dined on December 8, 2022

    overall2food3service2ambience3

    Seating was okay. Food was nice, however asked for medium rare steak and only 1/2 pieces were actually medium rare, the rest was essentially either medium or medium well done. Pricing was fair and atmosphere was standard for a Hard Rock Cafe. Service wasn't terrible but was quite unattentive, had to wait a fair while for even our drinks order to be taken.
    

    Hard Rock Café - KrakówResponded on December 12, 2022Dear Mike, thank you for taking the time to share your review of Hard Rock Cafe Kraków. We are extremely sorry to hear about your experience during the visit. At Hard Rock Cafe we work to very high standards and we are sorry that during this visit we didn't make you feel that you enjoyed a typical Hard Rock experience. Specific notes about your visit have been passed on to our Management Team. Best regards!
    

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25. AM

    AntoniaM

    Poland

    1 review

    5.0

    1 review

    Dined on November 30, 2022

    overall5food5service5ambience5

    The service was exceptional. The food was delicious. We had an amazing experience for my birthday 🙂
    

    Hard Rock Café - KrakówResponded on December 5, 2022Antonia, we're glad to see you appreciate Hard Rock Cafe Kraków. We'd love to host you again, cheers!
    

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26. OT

    OpenTable Diner

    Poland

    1 review

    5.0

    1 review

    Dined on October 12, 2022

    overall5food5service5ambience5

    Amazing service wasn't rushed definitely recommended to anyone food was amazing too
    

    Hard Rock Café - KrakówResponded on October 13, 2022Dear Guest, we're glad to see that you enjoyed your visit at Hard Rock Cafe Kraków and we will pass the kind words to the waitress. Hope we can host you next time you're travelling to Kraków. All the best!
    

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27. DB

    DerdyB

    Italy

    1 review

    5.0

    1 review

    Dined on September 29, 2022

    overall5food5service5ambience3

    Great service and amazing food at Hard Rock Krakow.
    

    Hard Rock Café - KrakówResponded on September 30, 2022Derdy, thank you for taking the time to review your visit at Hard Rock Cafe Kraków. We'll gladly share this feedback with our Staff Team. All the best!
    

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28. R

    Rosie

    London

    1 review

    5.0

    1 review

    Dined on September 26, 2022

    overall5food5service5ambience5

    Amazing food and great portion size. Staff were friendly and efficient. Mac and Cheese was my best meal of my trip to Krakow
    

    Hard Rock Café - KrakówResponded on September 28, 2022Rosie, thank you so much for your appreciation. We'e so glad you enjoyed your visit to the fullest at Hard Rock Cafe Kraków. Hope we can host you more more time in the future!
    

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29. PP

    PatP

    New York Area

    1 review

    4.0

    1 review

    Dined on September 19, 2022

    overall4food4service5ambience4

    Lovely food great service and great value for money.
    

    Hard Rock Café - KrakówResponded on September 22, 2022Pat, thank you for your recommendation. We appreciate that you have taken the time to make our day more enjoyable. We hope to host you again in Hard Rock Cafe Kraków! 😉
    

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30. TA

    TierneyA

    Poland

    1 review

    5.0

    1 review

    Dined on September 8, 2022

    overall5food5service5ambience5

    Was lovely, went for my partners birthday and they even bought him out a little birthday ice cream! Thank you all for being so friendly!
    

    Hard Rock Café - KrakówResponded on September 13, 2022Tierney, thank you for taking the time to review your visit at Hard Rock Cafe Kraków. We'll gladly share this feedback with our Staff Team. All the best!
    

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31. B

    Beth343

    Devon

    1 review

    4.0

    1 review

    Dined on August 23, 2022

    overall4food4service4ambience2

    Ok, expected better atmosphere, got order wrong, corrected then forgot bacon
    

    Hard Rock Café - KrakówResponded on August 25, 2022Beth, thank you for your honest opinion about your visit. We are extremely sorry that the visit did not meet all your expectations. At Hard Rock Cafe we work to very high standards and we are sorry that during this visit we didn't make you feel that you enjoyed a typical Hard Rock experience. We really hope to host you again to restore your faith in Hard Rock Cafe Kraków. All the best!
    

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32. OT

    OpenTable Diner

    Poland

    1 review

    4.0

    1 review

    Dined on August 23, 2022

    overall4food5service4ambience3

    The food was brilliant, staff were friendly. Would dine here again.
    

    Hard Rock Café - KrakówResponded on August 25, 2022Dear Guest, thank you for your nice words about our restaurant. We appreciate that you have taken the time to make our day more enjoyable. We will gladly share your feedback with our Staff Team and we hope to host you again soon!
    

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33. M

    Maxy

    Poland

    1 review

    4.0

    1 review

    Dined on August 22, 2022

    overall4food4service5ambience4

    Lovely restaurant, helpful staff. Only negative I have is that my barbecue rips contained a little bit of fat and gristle which was disappointing.
    

    Hard Rock Café - KrakówResponded on August 24, 2022Maxy, thank you very much for sharing your experience with us. We really appreciate it. For us, customer satisfaction is the most important thing and we will forward your feedback to our Kitchen Team. We hope to see you again at Hard Rock Cafe Kraków!
    

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34. OT

    OpenTable Diner

    New York Area

    1 review

    3.0

    1 review

    Dined on August 17, 2022

    overall3food4service1ambience3

    music way to loud,couldnt hear ourselves speak,appreciate its a rock bar but!!!
    

    Hard Rock Café - KrakówResponded on August 19, 2022Dear Guest, thank you for taking the time to share your feedback. We will take it into consideration to always offer the best possible experience. Best regards!
    

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35. DM

    DaisyM

    London

    1 review

    5.0

    1 review

    Dined on August 16, 2022

    overall5food5service5ambience5

    Really enjoyable meal, refill soft drinks are always a fun bonus and we bought a t-shirt each in the shop after. And we came back a few days later for another lunch where I had the best burger I've had in a long time!
    

    Hard Rock Café - KrakówResponded on August 24, 2022Daisy, thank you for your recommendation. We appreciate that you have taken the time to make our day more enjoyable. We hope to host you again soon! 😉
    

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36. LJ

    LeanneJ

    Poland

    1 review

    5.0

    1 review

    Dined on August 9, 2022

    overall5food5service5ambience5

    Great experience, server was lovely very friendly and helpful
    

    Hard Rock Café - KrakówResponded on August 16, 2022Leanne, thank you very much for sharing your experience with us. We really appreciate it. For us, customer satisfaction is the most important thing, so it's very nice to know that you had a great time when visiting Hard Rock Cafe Kraków.
    

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37. DM

    DarranM

    Orlando

    3 reviews

    5.0

    3 reviews

    Dined on July 29, 2022

    overall5food5service5ambience5

    Fantastic as always. Couldn’t fault anything ………..
    

    Hard Rock Café - KrakówResponded on August 1, 2022Darran, we're so pleased to get such a kind review. Thank you so much and hope to see you again at Hard Rock Cafe Kraków!
    

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38. PP

    PaulinaP

    1 review

    4.0

    1 review

    Dined on July 13, 2022

    overall4food5service2ambience4

    Bardzo smaczne koktajle. Duży talerz przystawek spokojnie wystarczy dla 3 osób, chociaż przewidziany jest dla 2. Bardzo fajna atmosfera i myślę że byłoby jeszcze fajniej gdyby nie to że jest to mocno "turystyczna" miejscówka, przez co jest dość głośno. Fajnje jak gra zespół na żywo, ale mimo że siedziałam w przeciwnym końcu sali, to nie słyszałam moich rozmówców przy stoliku. Przyszłam do restauracji spotkać się z przyjaciółmi i pogadać, a nie na koncert. Ale jeśli chodzi o dobór muzyki to super!
    

    Hard Rock Café - KrakówResponded on July 18, 2022Paulina, niezmiernie miło nam czytać Twoją rekomendację. Cieszymy się, że koktajle i jedzenie spełniły Twoje oczekiwania. Dziękujemy za informację nt poziomu głośności koncertu, na pewno zwrócimy na to uwagę przy kolejnych wieczorach z live music. Do zobaczenia ponownie w Hard Rock Cafe Kraków! :)
    

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39. H

    Haidaman

    1 review

    5.0

    1 review

    Dined on July 13, 2022

    overall5food5service5ambience5

    Always awesome to come to the Hardrock Cafe. Staff has great sence of humor!
    

    Hard Rock Café - KrakówResponded on July 14, 2022Haidaman, thank you for visiting Hard Rock Cafe Kraków, we're glad you enjoyed your time with us. See you next time!
    

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40. NS

    NataliaS

    1 review

    4.0

    1 review

    Dined on July 12, 2022

    overall4food4service5ambience5

    Food is very good and filling. If you have any requirements or questions about the food just ask the amazing waiters there. Would recommend.
    

    Hard Rock Café - KrakówResponded on July 14, 2022Natalia, thank you for choosing Hard Rock Cafe Kraków! Hope to welcome you back soon :)
    

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