Sur

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1. OT

   OpenTable Diner

   Cancun

   1 review

   5.0

   1 review

   Dined on June 15, 2019

   overall5food4service5ambience4

   Fue una velada maravillosa, la comida estuvo deliciosa al igual que el servicio, en especial nuestro mesero; se me pasó el nombre pero fue muy amable y eficaz. Gracias a todos por hacer especial esa noche. Le encantó a mi esposa el creme brûlée de cumpleaños.
   

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2. IJ

   IsraelJ

   Cancun

   3 reviews

   4.0

   3 reviews

   Dined on April 24, 2019

   overall4food4service5ambience4

   En la reservación comente que era cumpleaños de mi esposa y la hostess no informo nada La cena estuvo muy y la atención esmerada pero no lograron hacer la noche especial por que simplemente no hizo su único trabajo la hostess Si regresaría pero cuidado con los detalles ya que cuentan mucho
   

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3. OT

   OpenTable Diner

   Fort Lauderdale

   1 review

   vip
   5.0

   1 review

   Dined on April 16, 2019

   overall5food5service5ambience5

   Loved Sur! Great outdoor atmosphere! Delicious food! My family had beef carpaccio, Italian salad, clam chowder, filet, creamed spinach, sea bass, and a burger. The burger was out of this world! Amazing service by Jorge and Osito! They took great care of us Americans. I highly recommend!
   

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4. PV

   PVet

   Tampa

   11 reviews

   vip
   5.0

   11 reviews

   Dined on April 14, 2019

   overall5food5service5ambience5

   Wow - Get this... My wife and I booked reservations at the wrong SUR. OMG! Some how the OpenTable app took us to SUR in Mexico. We attempting to book SUR in West Hollywood. Thank God for the fantastic Hostess. SUR was a bucket list item for my wife. We got there early (yes, the one in West Hollywood) and had a few drinks. 7:20 came and I proudly walked up to the Hostess to say we were ready for our 7:30 reservation. The place was packed, we flew in the night before from Scottsdale AZ (yes just to go to SUR). My wife was so crazy happy to be there and then boom! I had to tell her reservations were for SUR in Mexico. You would have thought I just took her new puppy away. She was devastated. As we stood at the bar discussing how this happen the Hostess must have seen the tears forming. Without our prompting she walked up and said I'll make this happen for you. I mean this was clearly our mistake. Headline = ** Hostess at SUR Saves Marriage** . Our dinner was fantastic, service excellent and later we walked over to TOM TOM for more drinks and fun. Yep, repeat customers 4 SUR!. Sexy Unique Restaurant has a culture of taking care of their customers like they are family.
   

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5. E

   Excelente

   Mexico City

   4 reviews

   5.0

   4 reviews

   Dined on April 1, 2019

   overall5food5service5ambience5

   La calidad de la comida y bebidas excelente, la atención de Jorge espléndida y atento pregunten por el cuando vayan!
   

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6. OT

   OpenTable Diner

   Las Vegas

   8 reviews

   4.0

   8 reviews

   Dined on February 1, 2019

   overall4food4service5ambience3

   Muy buena comida, el atún excelente y muy buen servicio.
   

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7. JP

   JP138

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on January 29, 2019

   overall5food5service5ambience5

   Such a great experience. Friendly staff and great menu. Great experience for us as foreign travelers.
   

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8. AD

   AlexandreD

   Montreal

   1 review

   4.0

   1 review

   Dined on January 24, 2019

   overall4food3service3ambience5

   Me gusta la musica y el ambiance. Las portions estan muchos grandes. Ideal para una fiesta!
   

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9. PQ

   PatriciaQ

   San Francisco

   40 reviews

   vip
   4.0

   40 reviews

   Dined on January 19, 2019

   overall4food4service4ambience4

   The ambience,service and food is always great! I would say it is consistently a good place to dine at!
   

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10. OT

    OpenTable Diner

    Austin

    1 review

    1.0

    1 review

    Dined on January 5, 2019

    overall1food3service1ambience3

    Made a reservation, got seated and it took 30mins to even get drinks then it took another 30mins to place a order to be told that it would take a while because they are short staffed. The whole dinner experience was 2hrs in total.
    

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11. OT

    OpenTable Diner

    Austin

    1 review

    1.0

    1 review

    Dined on January 4, 2019

    overall1food1service4ambience3

    Made reservation for 8:15 Pm. Checked in at 7:45 pm to ensure everything was on track. Hostess was great. Agreed we would be back at 8:15 PM. Table was ready. Sat down and ordered drinks. Told kitchen was a little backed up. So we were cool and ordered drinks and a few appetizers. Finally ordered meals around 9:15 PM and then food was served at 10:55 PM. Steaks were beyond rare. Tortellini was cold. Out of mash potatoes. Steaks were returned to kitchen and again came out rare. Sent back to kitchen for second time. Have no clue what was going on but extremely disappointing. One of worst experiences I have ever been a part of....sad part was waiter and assistant were amazing trying to make the situation better.
    

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12. OT

    OpenTable Diner

    Minneapolis

    3 reviews

    vip
    3.0

    3 reviews

    Dined on January 4, 2019

    overall3food3service5ambience4

    Everything was great except my husbands steak was very under cooked. It wasn’t charred at all like it should be on a hot grill. More rubbery. Was disappointed since they are known for “great steaks”. The manager took the steak off the bill which was grateful for. The service and the ambiance were outstanding.
    

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13. B

    Bellacinderelaa

    Orange County

    8 reviews

    vip
    4.0

    8 reviews

    Dined on December 28, 2018

    overall4food3service5ambience5

    Overall, a really great, fun evening! The kitchen struggled with our orders (steaks over cooked, artichoke undercooked/raw) but our waiter was immediately on it. The second try our food was on point and delicious. Flavorful and yummy. We stayed all night listening and dancing nonstop to the DJ mixing up a blend of old school R&B, deep house and pop. Ridiculous!
    

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14. S

    Steve

    Houston

    16 reviews

    vip
    5.0

    16 reviews

    Dined on December 28, 2018

    overall5food5service5ambience5

    The food and service were equally excellent. The grilled sweetbreads were extraordinary and the steak and lobster just incredible.
    

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15. OT

    OpenTable Diner

    Yosemite

    11 reviews

    5.0

    11 reviews

    Dined on December 25, 2018

    overall5food5service5ambience5

    Another great experience at Sur, highly recommend to try this venue when travelling to Playa
    

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16. OT

    OpenTable Diner

    Cancun

    3 reviews

    3.0

    3 reviews

    Dined on December 24, 2018

    overall3food4service1ambience4

    Food was great, but the service was very slow. From the time we were seared to when our appetizer was served it was 1 .25 hours, then an additional 30 minutes before main course was served. Then 15 minutes waiting for the check after our plates had been removed. Whole experience lasted over 3 hours.
    

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17. SF

    SteveF

    Calgary

    16 reviews

    vip
    4.0

    16 reviews

    Dined on December 23, 2018

    overall4food4service4ambience4

    Good food, good atmosphere. Music is loud so not for business or having discussions.
    

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18. OT

    OpenTable Diner

    New York Area

    6 reviews

    vip
    3.0

    6 reviews

    Dined on December 22, 2018

    overall3food3service4ambience3

    The first table that they had for us was street side, which we found odd because the reservation was for a birthday party. We were then moved to another table next to the bar, directly under a speaker. The seafood soup and marlin carpaccio were great, but one of the steaks was not prepared as ordered and the salads were very poor. The empanadas were good, too. Overall, it was good, but not great.
    

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19. OT

    OpenTable Diner

    Cancun

    17 reviews

    5.0

    17 reviews

    Dined on December 10, 2018

    overall5food5service5ambience5

    Incredible service, outstanding presentation, enjoyable setting. Sur is a must and you won’t be disappointed.
    

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20. j

    jaclync

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on October 14, 2018

    overall5food5service5ambience5

    SO GOOD! I have pretty high standards when it comes to my dining experiences and this places get a 10/10! This past visit in October was my second time there and both times they knocked it out of the park. the service is phenomenal, they REALLY take care of you and go the extra mile. For my birthday they hooked us up with a free desert and a free round of shots. And of course the food is GREAT. One of my friends chose his meat from the cart and i was blown away at the quality and flavor. We're from chicago and frequent steakhouses and i honestly think this was the best steak i've ever had. i only have good things to say about this place and i will continue to come every time i'm in playa.
    

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21. OT

    OpenTable Diner

    Dallas

    3 reviews

    vip
    5.0

    3 reviews

    Dined on August 6, 2018

    overall5food5service5ambience5

    Loved it!!
    

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22. OT

    OpenTable Diner

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on August 5, 2018

    overall5food5service5ambience5

    Probably one of the best steakhouse in Playa Del Carmen. Came to celebrate my girlfriend’s 25th birthday, and I couldn’t ask for a better service. We were served by Oscar and Erick and they were phenomenal A+++ and they also served us perfectly with a smile. Sur Steakhouse knew there meat and the staff were very professional when it comes to service. This place is a must!
    

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23. OT

    OpenTable Diner

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on July 30, 2018

    overall5food5service5ambience5

    A+++ loved the atmosphere and the ribeye was spectacular! When in Playa it’s a must!
    

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24. OT

    OpenTable Diner

    Yosemite

    11 reviews

    5.0

    11 reviews

    Dined on June 24, 2018

    overall5food5service5ambience5

    Really enjoyed Sur, best restaurant we have been to in Playa and we travel there 3-4 times per year. Great atmosphere and the service was amazing. The food was absolutely phenomenal.
    

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25. W

    Wcw1968

    Charleston

    1 review

    5.0

    1 review

    Dined on June 20, 2018

    overall5food4service5ambience5

    Froylan was an excellent server and cocktails were top notch
    

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26. e

    erica

    Baltimore

    14 reviews

    vip
    4.0

    14 reviews

    Dined on June 18, 2018

    overall4food4service4ambience5

    Great for celebrating a birthday or special occasion, had a lovely time. Fish was a touch bland but everything else including octopus carpaccio was excellent
    

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27. KC

    KCK1971

    New York Area

    21 reviews

    vip
    4.0

    21 reviews

    Dined on May 26, 2018

    overall4food5service4ambience4

    Very good food, really love the outdoor dining option too. Service was outstanding, alittle too attentive and overly trying to please us it seemed, but we won't complain about a thing. Would return!
    

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28. JC

    JuanCortes

    Las Vegas

    21 reviews

    vip
    4.0

    21 reviews

    Dined on May 11, 2018

    overall4food4service4ambience4

    Un lugar que es más bien un antro, imposible cenar tranquilo, la música a todo volumen... degrada la buena cocina ... una lástima
    

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29. LG

    LorinG

    Cancun

    3 reviews

    5.0

    3 reviews

    Dined on April 3, 2018

    overall5food5service5ambience5

    Jorge was fabulous, we had a wonderful meal with our family. They catered to our children’s allergies as well. Great spot on 5th!
    

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30. SB

    SueB

    Vancouver

    2 reviews

    5.0

    2 reviews

    Dined on February 12, 2018

    overall5food5service5ambience5

    Food and service was fantastic. Our waiter was extremely attentive and the food was perfectly presented and delicious.
    

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31. a

    arrickali

    Chicago

    21 reviews

    vip
    5.0

    21 reviews

    Dined on January 13, 2018

    overall5food5service5ambience3

    Food was great! Our server, Carlos, was great!!! Would come back. It was a bit noisy for dinner but other than that we had a great time.
    

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32. DB

    DanelleB

    Chicago

    15 reviews

    vip
    5.0

    15 reviews

    Dined on January 3, 2018

    overall5food5service5ambience5

    Exemplary service and fantastic food!!
    

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33. ID

    InsideDiners

    Atlanta Metro

    6 reviews

    vip
    2.0

    6 reviews

    Dined on January 2, 2018

    overall2food2service3ambience2

    We’ve been eating at Sur for 5+ years. It is usually a highlight of our dinners in PDC. This trip service, quality and selection were seriously lacking. The servers were not attentive. The food did not come at the same time for the appetizers or main course. The grilled artichokes were not well cooked and hard. The steak was not cut well and was overly fatty. The fish was over cooked as well. In addition, they did not have our wine selection from the menu nor did they have the cowboy steak (one of the usual best). In short, we are going to look for other steak restaurants in the future. It’s too bad because we always looked forward to giving.
    

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34. Z

    Zyany17

    Cancun

    1 review

    5.0

    1 review

    Dined on December 21, 2017

    overall5food5service5ambience5

    La comida fue deliciosa y formalmente servida, con la curbetería y platos específicos para cada uno de los platos seleccionados. Todo se sirvió al mismo tiempo. El servicio de Oscar nuestro mesero fue magnifico, siempre atento, servicial y divertido.
    

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35. B

    Boston

    New England

    8 reviews

    vip
    3.0

    8 reviews

    Dined on October 26, 2017

    overall3food3service3ambience2

    We chose Sur over other options due to strong reviews, but were disappointed with the experience overall. The servers were very attentive, the food was ok, wine list limited, but kitchen service was extremely slow for every course despite though the restaurant was at 30% capacity. The continued delays caused great frustration with our group, and in the end spoiled our last evening in the Playa area. Would not recommend this restaurant to friends.
    

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36. OT

    OpenTable Diner

    Anchorage

    9 reviews

    5.0

    9 reviews

    Dined on October 22, 2017

    overall5food5service5ambience5

    Jorge was our amazing server this evening. We were celebrating a birthday and two wedding anniversaries, and the whole night everything was wonderful. The food, as always, was perfection. Attentive but not smothering service, table on the street but further from the hustle and bustle of the front, fun music from the live DJ. Every time we're in Playa we come to Sur, and I can see no reason to break that tradition!
    

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37. SS

    SarahS

    Calgary

    39 reviews

    vip
    5.0

    39 reviews

    Dined on September 17, 2017

    overall5food5service5ambience5

    Thank you for helping us celebrate 2 anniversarys the other night! We had a great time as always 😊
    

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38. OT

    OpenTable Diner

    Houston

    4 reviews

    5.0

    4 reviews

    Dined on July 29, 2017

    overall5food5service5ambience5

    Excelente servicio como siempre. La comida buenísima. Felicidades por mantener la calidad
    

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39. T

    Traceyc64

    Cancun

    2 reviews

    5.0

    2 reviews

    Dined on June 15, 2017

    overall5food4service5ambience5

    Had a lovely meal whilst on holiday we had a night away from the hotel and were immediately surrounded by staff to make us comfortable. The food was great and loved the gin bar at the table. Fabulous night great service.
    

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40. a

    ahrocr

    Fayetteville

    8 reviews

    vip
    5.0

    8 reviews

    Dined on June 5, 2017

    overall5food5service5ambience5

    Great food. Great atmosphere. Great service from Carlos.
    

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