Hard Rock Cafe - Times Square

Reseñas de Hard Rock Cafe - Times Square de comensales del restaurante. Basadas en valoraciones recientes.

1. P

   Paul

   Nueva York1 reseña

   1.0

   Comieron hace 1 día

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 2

   We arrived and were seated promptly. After around 10 minutes of waiting for somebody to offer us a drink, we were approached and were asked if anybody had taken our order yet; when we said ‘no’, the waitress said it was because we arrived on a shift change and that nobody would take the order because this section was closed. She kindly moved us to another area. In the new area, we waited another 5 minutes before being served. The starters arrived within 5 minutes of being ordered… a little too fast for my liking, especially when food is supposed to be cooked to order. Whilst we were halfway through these, 2 main courses arrived that we had to turn away because they weren’t for us… and we were currently eating. Once we had finished, like the moment we finished, our actual mains arrived. I questioned this and said that we’ve literally just finished and still had the empty plates on the table but this was met with stern looks and a rude ‘do you want it or not?’ response. The waiting staff were mostly stood around the room talking to each other; we had a group of 6 stood to our right just chatting the whole way through our meal and it was extremely awkward and off putting. Then there was the volume of the music… really difficult to hold a conversation. Then there’s the really random mariachi band that walked round the room playing at different tables… they were awesome but soooo loud and everybody just stood around taking photos and videos that we will have featured heavily in because our table was just plonked right in their way… We’ve been to various Hard Rocks around the world, including the likes of Rome, Lisbon, Tenerife, Manchester etc… we thought Times Square would be the best but it’s by far the worst one overall. We are sure to never return to this one again.
   

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2. L

   Leslie

   Nueva York4 reseñas

   5.0

   Comieron hace 3 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We always have such a wonderful experience at this location. The food and service was terrific!
   

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3. M

   Marianne

   Nueva York1 reseña

   4.0

   Comieron hace 5 días

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Was gezellig Overal hangen schilderijen, kleding en instrumenten van verschillende artiesten Tussen je eten door kan je dit bekijken Eten komt wel snel achter elkaar
   

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4. T

   Tim Jamie

   Dinamarca1 reseña

   2.0

   Comieron hace 6 días

   1. Global 2
   2. Comida 2
   3. Servicio 1
   4. Ambiente 4

   I’ve visited many Hard Rock Cafes around the world and always looked forward to the experience — they’re usually consistently great. Unfortunately, the one at Times Square NYC was a major disappointment. From the start, the atmosphere felt rushed, like the staff just wanted to get rid of us — maybe because we’re teenagers and they assumed we wouldn’t tip much. Our food and drinks arrived quickly, which was a plus, but the burger looked thrown together and unappetizing — nothing like the quality I’m used to at other Hard Rock locations. The fries, on the other hand, were actually very good. Once we finished eating, we were immediately handed the bill. No one checked in during the meal, no one asked if we wanted another drink or dessert — which is usually standard at Hard Rock. And the restaurant wasn’t even busy, so there was no excuse for rushing us out. Then came the surprise on the bill: instead of charging the combo price for the souvenir glass and drink (as advertised), the glass was charged separately. When I pointed this out, the waitress first spent a while arguing why it couldn’t be changed and gave various excuses — before finally correcting it. It felt like they were hoping I wouldn’t notice or bother. Lastly, I understand tipping culture is different in the U.S., but the way it was aggressively pushed — especially after such poor service — was really off-putting. I’ll still visit other Hard Rock Cafes and continue recommending them, but this NYC location is one I definitely wouldn’t suggest.
   

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5. T

   Tren

   Nueva York1 reseña

   3.0

   Comieron hace 7 días

   1. Global 3
   2. Comida 5
   3. Servicio 5
   4. Ambiente 2

   We had a nice time but the music was poorly chosen. We thought that it would be Hard Rock but got half-assed pop music.
   

   Hard Rock Cafe - Times SquareRespuesta enviada hace 7 días

   Hello Tren, Thank you for taking the time to share your experience at Hard Rock Cafe - Times Square. We're thrilled to hear that you enjoyed our food and service. We apologize if the music didn't meet your expectations, and we appreciate your feedback as it helps us improve. We hope to have the opportunity to serve you again soon, and give you a better experience. Best Regards, The Management Team
   

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6. O

   Olivia

   Londres1 reseña

   3.0

   Comieron en 27 de abril de 2025

   1. Global 3
   2. Comida 2
   3. Servicio 3
   4. Ambiente 2

   We have been to multiple Hard rock restaurants and this was the worse. Food was very basic nothing special, disappointing especially with how expensive it is. No guitars in drinks or flags in food sound little but you want the full experience when you’re there.
   

   Hard Rock Cafe - Times SquareRespuesta enviada hace 7 días

   Thanks for the review, Olivia. We're sorry to hear that your experience at Hard Rock Cafe - Times Square didn't meet your expectations. We understand that our food and drinks should be exceptional and we're sorry to hear that we fell short. We strive to provide a memorable experience for all our guests and it seems we missed the mark this time. Your feedback is valuable and will be taken into consideration as we continually work to improve. We hope to have the opportunity to serve you again and provide the full Hard Rock experience. Best, The Management Team
   

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7. R

   Robert

   Dunbartonshire2 reseñas

   5.0

   Comieron en 26 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Good food and good service. A little on the pricey side for what we got portion size.
   

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8. S

   Sean

   New York State2 reseñas

   5.0

   Comieron en 26 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great service and value in the heart of times square
   

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9. S

   Samantha

   Londres4 reseñas

   5.0

   Comieron en 26 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Had a fab visit to Hard Rock Times Square. Food was great and our server Mia was brilliant.
   

   Hard Rock Cafe - Times SquareSe respondió el 27 de abril de 2025

   Thank you so much for the psoitive review and giving our server Mia a shout out about the service and food ..
   

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10. A

    Aurora

    Nueva York5 reseñas

    5.0

    Comieron en 25 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Fantastico come sempre! Abbiamo ma fiato e bevuto benissimo e il cameriere era veramente gentile e disponibile. Consigliato
    

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