Sentro - Hilton Hotel Grand Place Belgium

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1. TF

   TravellerFromLatvia

   London

   1 review

   1.0

   1 review

   Dined on March 12, 2022

   overall1food3service1ambience2

   We had a reservation with special details regarding birthday of my girlfriend. Upon coming they were not aware of this reservation and moreover forgot to light a candle which I asked to light up and even got an answer that they will do it shortly, later they forgot to place candles in a desert after offered me to serve it in this way. This was the worst service ever.

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2. PL

   PhilippeL

   Belgium

   1 review

   1.0

   1 review

   Dined on February 8, 2022

   overall1food2service2ambience1

   When you make a reservation, you expect to be expected. This was unfortunately not the case.

   Sentro - Hilton Hotel Grand Place BelgiumResponded on February 14, 2022Dear Philippe, Thank you for taking the time to write us a review. We sincerely apologise for the situation. We have recently experienced problems with our reservations. We are currently working on our restaurant reservation systems to resolve this as soon as possible. I hope to have the opportunity to welcome you back in order to regain your trust in our restaurant. Kind Regards, Sentro Team

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3. ES

   ElineS

   Belgium

   1 review

   1.0

   1 review

   Dined on December 29, 2021

   overall1food1service1ambience1

   We maakten een reservatie via de website. Bij aankomst werd ons gewoon koud gezegd dat dit niet kon, geen reservatie en het restaurant vol. Ze hadden dit niet ‘bevestigd’. Wij hadden nochtans de bevestigingsmail in onze handen. Dit moest dan een technisch defect aan de website zijn. Er werd voor ons geen enkele oplossing gezocht en we werden zonder enige schaamte de laan uitgestuurd. Onaanvaardbaar is dit, zo ga je niet met klanten om. Een oplossing moet ten allen tijde voor handen zijn. Wij komen hier uiteraard NOOIT meer terug.

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4. F

   Foody

   Belgium

   1 review

   5.0

   1 review

   Dined on December 25, 2019

   overall5food5service5ambience5

   We had dinner at Sentro and as a Restaurant in the Hotel, we enjoyed the meals prepared. We were surprised by the high class level of the cuisine and will surely be back! Outstanding and on a top location as well.

   Sentro - Hilton Hotel Grand Place BelgiumResponded on January 14, 2020Dear Foody, Thank you very much for taking the time to write us a review. We are very glad that you enjoyed your experience at Sentro and that we were able to provide you with a memorable experience! It would be our pleasure to welcome you back in the future. Kind regards, Sentro team

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5. MB

   MarcB

   Maastricht

   1 review

   3.0

   1 review

   Dined on December 4, 2019

   overall3food4service4ambience3

   It's to noisy with music and sound in the area. Food and service is very good.

   Sentro - Hilton Hotel Grand Place BelgiumResponded on February 4, 2020Dear Marc, Thank you for taking the time to write us a review. We are glad that you enjoyed our food and services at Sentro. We would also like to thank you for your valuable feedback as I have taken note of your comments concerning the music and sound area in order to review further to improve our services. It would be our pleasure to welcome you back in the future. Kind regards, Sentro team

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6. ED

   ElzbietaD

   1 review

   5.0

   1 review

   Dined on October 25, 2019

   overall5food5service5ambience5

   Excellent Food and excellent service! As always! Would recommend to anyone a visit in this great restaurant!

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7. OT

   OpenTable Diner

   Los Angeles

   5 reviews

   1.0

   5 reviews

   Dined on October 12, 2019

   overall1food1service4ambience1

   Food quality and preparation was not acceptable. Service was fine but no ambiance.

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8. R

   Ross

   1 review

   5.0

   1 review

   Dined on July 27, 2019

   overall5food5service5ambience5

   We were there for a wedding celebration and were treated so well I would highly recommend it for a special occasion. We were made feel very special. The staff were so friendly and the food was AMAZING. Thanks so much!!

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9. LR

   LisaR

   Belgium

   1 review

   5.0

   1 review

   Dined on May 26, 2019

   overall5food5service5ambience5

   Lively food especially the chocolate tart abd waiter and staff

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10. AS

    AminS

    Belgium

    1 review

    1.0

    1 review

    Dined on April 18, 2019

    overall1food1service4ambience1

    The waiter was rude, asking straight a away from guests, where are they from? Is so rude.

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11. A

    Aloha

    Belgium

    1 review

    4.0

    1 review

    Dined on April 6, 2019

    overall4food4service5ambience5

    La seule remarque que nous avons émise en fin de repas (et nous en avons fait part directement au sympathique serveur), c'est qu'un des plats était tiède. Les entrées étaient délicieuses et dignes d'un restaurant haut de gamme. Le plat principal nous a moins séduites, même si c'était bon. Le dessert était à nouveau du même "niveau" que l'entrée, c'est-à-dire excellent et recherché. Le service était juste impeccable. Ambiance détendue et professionnelle à la fois.

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