Hard Rock Cafe - Memphis

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1. DH

   DaveH

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food3service1ambience3

   Food was good, but reservation was almost not honored. Ended up at the bar instead of the table requested. We have had trouble with getting seating at this location on several attempts. At least this was the first time in about a year where we have successfully been able to get to get in and eat. My understanding is that like so many places there is a staffing problem. And I understand. It's not like I'm going to starve to death in Memphis TN. I just point this out so that people seeking to go to this place are aware of the issue. As always the food is good and reasonable. The staff, even harried, are nice and attempting to make the best of the situation. As with everything at this time, it is just another thing to be aware of. And if you run into similar problems there or elsewhere, be considerate. Be nice. The staff is doing the best they can in situations we never envisioned. And also remember that the ones you talk to are the ones who have shown up for work. So appreciate them. Appreciate them a lot. Choose joy.

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2. DS

   DavidS

   Memphis/West TN

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   overall4food3service5ambience5

   We sat at the bar and the service was great. The last time we were at Hard Rock my wife had the Tupelo Tenders and loved them. This time they came out with some chili spice included in the batter which put so much heat on the tender she could not eat it. I like food with some spice but the heat was even too hot for me. No indication on the menu of any hot spice. Very disappointed.

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3. JT

   JTBlack

   Memphis/West TN

   5 reviews

   vip
   1.0

   5 reviews

   Dined on June 22, 2022

   overall1food1service1ambience4

   Too busy, not enough servers. Our server had too many tables. There 2 hours managed to get only 2 drinks from the bar. A Wednesday night, wish I would have tried something on Beal Street instead.

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4. JL

   JLUB

   1 review

   1.0

   1 review

   Dined on June 14, 2022

   overall1food1service1ambience1

   Unfortunately a terrible experience here! Ordered starters and main, the main came out before the starter and it was cold, my partners main eventually came and it was incorrect..then we waited another 40 Minutes for that meal to come out…still no starter to be seen though! In the end we cancelled everything and walked out There was a band playing and im sorry but they were absolutly terrible! Murdering covers of songs and couldnt make out anything. We witnessed 2 other couples get up and walk out because of the dreadful noise as well Not a good place to be at all

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5. LD

   LDuff

   1 review

   1.0

   1 review

   Dined on June 12, 2022

   overall1food3service1ambience1

   Seemed very understaffed. 20 minute wait at welcome station for member of staff to acknowledge and seat us. Once seated we waited a further 30 minutes for our drinks to come. They had obviously been poured not long after ordering but no one could bring them to the table so the ice had all but melted in the cocktail and the draft beer was looking quite flat when they finally arrived. When the food arrived it was not hot. Again it seemed like it had been made then left for a while until someone could bring it to the table. Empty tables around us from previous diners were left uncleared for an hour +. The bar was also a mess. Maybe afew members of staff had called in sick that night, they are unable to recruit or staffing levels kept low to increase profits? Wouldn't go back. Plenty of other venues in Memphis with better service and better value.

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6. JJ

   JosieJ

   Buckinghamshire

   2 reviews

   1.0

   2 reviews

   Dined on June 11, 2022

   overall1food1service1ambience1

   Don’t go here! The restaurant was dirty, there were uncleared tables and food on the floor. The food wasn’t hot. I got asked twice what my order was and they still got my order wrong and tried to charge me for it! Poor service and poor food. AVOID!

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7. ST

   StevenT

   1 review

   5.0

   1 review

   Dined on June 5, 2022

   overall5food5service5ambience5

   Food and service was great and thankful we made reservations to skip the hr long wait

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8. CW

   CharlieW

   Memphis/West TN

   13 reviews

   vip
   4.0

   13 reviews

   Dined on June 5, 2022

   overall4food3service5ambience5

   Hard Rock Memphis is an awesome place with unique Memphis-Music inspired décor and a playful pub-grub food selection. It's a great venue to hear live music and our server, Brooke, was the absolute BEST. The food was tasty and well-presented. Unfortunately, our burger and BBQ sandwich came out a bit too far on the room-temperature side.

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9. L

   Lindsey

   1 review

   5.0

   1 review

   Dined on June 4, 2022

   overall5food5service5ambience5

   Great place to eat, good food and service. Will stop by here again.

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10. CB

    CharlesB

    1 review

    2.0

    1 review

    Dined on May 23, 2022

    overall2food4service2ambience2

    Food was good. All Hard Rocks are pretty consistent no matter what city. However the over all experience was lack luster. Not sure if it was due to the economy, lack of staff (seems to be the trouble across all work places) etc. The limited staff did work diligently, just no need for urgency although the had customers leave after waiting long periods of time, or just get frustrated and seat themselves.

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11. B

    Barryl

    Memphis/West TN

    1 review

    4.0

    1 review

    Dined on May 23, 2022

    overall4food3service4ambience5

    There were no veggie burgers and no draft beers. Not much choice for vegetarians.

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12. J

    Jackofall

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food3service3ambience5

    Enjoyed the hard rock Memphis restaurant. Will be back

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13. OT

    OpenTable Diner

    Little Rock

    1 review

    5.0

    1 review

    Dined on April 30, 2022

    overall5food5service5ambience5

    Staff was great on a very busy weekend!

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14. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on April 29, 2022

    overall2food2service5ambience2

    It’s called Hard Rock Cafe but all tv screens showing sport not music . Starter was served alongside main course and seemed to lack atmosphere of other Hard Rock Cafe’s I’ve visited

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15. M

    Marc

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined on April 26, 2022

    overall5food5service5ambience4

    Quick meal before the Grizzlies game

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16. OT

    OpenTable Diner

    New York Area

    9 reviews

    1.0

    9 reviews

    Dined on April 21, 2022

    overall1food1service1ambience1

    Nach dem Besuch hab ich eine Magenverstimmung gehabt. Nach dem César Salad. Nie wieder.

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17. OT

    OpenTable Diner

    Denver

    2 reviews

    4.0

    2 reviews

    Dined on April 16, 2022

    overall4food4service5ambience3

    Service was fantastic fast and efficient!

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18. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on April 15, 2022

    overall5food5service5ambience5

    Great location, great service, would definitely eat here again.

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19. OT

    OpenTable Diner

    Milwaukee

    2 reviews

    3.0

    2 reviews

    Dined on April 3, 2022

    overall3food3service4ambience2

    this hard rock was lacking in many facets. rock decor was weak at best. not what we expect from a hard rock. the staff was inexperienced at best. our waitress did well to be friendly and attentive. no host at front. i saw four groups come in and leave. no manager to be seen. i general the atmosphere was not what i expect in a hard rock. i have been to a dozen around the world.

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20. GG

    GlendoraG

    Memphis/West TN

    4 reviews

    3.0

    4 reviews

    Dined on March 26, 2022

    overall3food5service3ambience4

    Wanted to buy a shirt in gift shop but they didn’t have my size. The clerk told me they had my size in the basement but elevator was broken and she wasn’t going to go get it for me.

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21. KM

    KayM

    Memphis/West TN

    1 review

    1.0

    1 review

    Dined on March 14, 2022

    overall1food1service1ambience1

    Our entire meal took over 3 hours to get. We had to ask the manager to get my kids some water because our waitress never brought any and over the course of three hours the glasses were never refilled. My son had a piece of plastic in his birthday sundae. My husband order a medium rare steak and it came to the table very rare. By the time they recooked it all of his other food was cold. This was the worst dining experience we have ever had. To think that we paid $150+ for terrible food and service honestly makes me sick. I would have given it 0 stars, but that wasn’t an option.

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22. LJ

    LucilleJ

    1 review

    5.0

    1 review

    Dined on March 13, 2022

    overall5food5service5ambience5

    I arrived and was seated promptly. Food and server were great!

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23. d

    devank

    Omaha

    1 review

    1.0

    1 review

    Dined on March 13, 2022

    overall1food1service2ambience1

    I felt bad for the staff because they were ridiculously overbooked. We had a reservation and they seated us 30 minutes late. Then the food took almost 2 hours and half of it was cold by the time they brought it to us.

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24. LB

    LashundiaB

    Memphis/West TN

    10 reviews

    vip
    5.0

    10 reviews

    Dined on March 13, 2022

    overall5food5service5ambience5

    The food was good!

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25. BB

    BusyBanker

    New York Area

    56 reviews

    vip
    5.0

    56 reviews

    Dined on March 12, 2022

    overall5food5service5ambience5

    This was a girls’ night out dinner for 4 ladies, 2 who live locally, and two who traveled to Memphis. We had tickets to a show nearby, and we were waited on by Yasmine, who was pleasant, polite, and very capable. We all enjoyed our dinners and beverages and arrived at the theater in plenty of time for the show. Hard Rock Cafe was an excellent choice for our evening.

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26. OT

    OpenTable Diner

    Western KY

    1 review

    3.0

    1 review

    Dined on March 5, 2022

    overall3food3service2ambience2

    A little rude at first assuming we didn’t have a reservation, but the food was good just a little long if a wait and then we didn’t have a waiter at the beginning. They were hosting a bigger party during our visit as well. Overall good, we were from out of town and not sure we would go back again though our next visit.

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27. CF

    ChrisF

    Indiana

    1 review

    1.0

    1 review

    Dined on February 27, 2022

    overall1food3service3ambience1

    I reserved a table for Almost Elton 2 weeks before that show and had no view of the stage! Will be my last visit to the Hard Rock.

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28. OT

    OpenTable Diner

    Memphis/West TN

    5 reviews

    3.0

    5 reviews

    Dined on February 25, 2022

    overall3food3service3ambience3

    Just mediocre…

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29. OT

    OpenTable Diner

    Nashville

    1 review

    4.0

    1 review

    Dined on February 15, 2022

    overall4food4service5ambience5

    Valentine’s Day

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30. OT

    OpenTable Diner

    Memphis/West TN

    2 reviews

    5.0

    2 reviews

    Dined on February 8, 2022

    overall5food5service5ambience5

    It was nice. Food was good, server was attentive and the band was entertaining.

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31. TS

    TheyStillCallMeBruce

    Las Vegas

    1 review

    2.0

    1 review

    Dined on January 16, 2022

    overall2food2service3ambience1

    Meeh, kind of dull. Food is ok, waitress was solid & host was a bit surly.

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32. JJ

    JJRR

    Memphis/West TN

    1 review

    3.0

    1 review

    Dined on January 1, 2022

    overall3food2service4ambience3

    Appetizers were not very good. They seemed low quality. Not worth the $50. ticket price.

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33. L

    Loyd

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined on January 1, 2022

    overall2food2service3ambience2

    The restaurant was not within the beale street new years eve corridor. It really should have been been free to get in as it was dead when we arrived. The food provided subpar and included cat fish nuggets and meatballs. Although we could leave the restaurant, we had to dump our drinks out and wait in line to get into the beale street new years eve corridor. The website should have noted the ball drops at the very opposite end of beale street.

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34. KR

    KeithR

    Memphis/West TN

    2 reviews

    3.0

    2 reviews

    Dined on December 31, 2021

    overall3food3service3ambience3

    Went for New Years Eve dinner before show at Orpheum. Was $50 a person. Food was decient not great grean beans undercooked and salmon not cook as asked. Then took so loong for main course to arrive that we didn't have time for the dessert we paid for. I asked if we could pick it up after the show. The brownie they gave us, was now bigger than a one inch square. Was very disappointed. Also band was extremely loud. Would not recommend for New Years

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35. MG

    MonicaG

    1 review

    4.0

    1 review

    Dined on December 30, 2021

    overall4food4service5ambience5

    Hard Rock was a great experience. The location was down from the Orpheum Theatre and at the edge of the Beale Street experience. The service reflected the conditions of the times. Our server was doing yeoman's service in covering all of the tables and did her best to keep up with our needs. The food pricing was a little high but was reflective of the restaurant being a destination rather than just a daily fare location. The memorabilia collection was spot on with Memphis music being prominently featured. We enjoyed our visit tremendously.

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36. RP

    RebeccaP

    1 review

    1.0

    1 review

    Dined on December 29, 2021

    overall1food1service1ambience3

    We had a reservation. We ordered our meal and about 30 minutes later a party of about 30 kids came in. After waiting an hour we were told my the manager our good had not been started because he chose to prep and serve the party that came in after our meal order had been placed. Told us it would be after everyone in the pastry was served before they started our dinner. We had to catch a game. Absolutely terrible management and a terrible decision to make those that were there way in advance and had already ordered to be pushed to the side.

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37. OT

    OpenTable Diner

    Mississippi

    5 reviews

    1.0

    5 reviews

    Dined on December 28, 2021

    overall1food1service1ambience1

    After 20 minutes, we were never waited on so we left.

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38. OT

    OpenTable Diner

    Memphis/West TN

    7 reviews

    5.0

    7 reviews

    Dined on December 26, 2021

    overall5food5service4ambience4

    The food and service was really good. I was glad to have dinner there before our show at the Orpheum.

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39. OT

    OpenTable Diner

    Memphis/West TN

    3 reviews

    2.0

    3 reviews

    Dined on December 25, 2021

    overall2food1service2ambience2

    This was absolutely the worst meal that I’ve ever had. The steak temp was not correct, the green beans were discolored so I’m not sure if they were bad or not, and the salad was blah. The first table we went to was dirty and the second table, which is we’re we sat, was sticky and had salt wasted on it. The older guy that was the hostess was not professional at all. He brushed everything off and didn’t take any of the complaints serious. The waitress was good. I’m not sure what the issue was, but I could’ve stayed at home and saved that money for something else!!

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40. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on December 22, 2021

    overall1food1service1ambience1

    Arrived for your 445 reservations and seated immediately. Saw 3-4 servers busy bringing out food and bussing tables around us. No one acknowledged us or anything, finally after 20 minutes of sitting with no acknowledgement we left. I understand everyone is short staffed, but at least a “I’ll be with you in a moment” would have been nice.

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