Kona Grill - Plano

3.5 (1750)

$30 and under

American

5973 W Parker Rd, Plano, TX 75093

About this restaurant

Charming
Good for special occasions
Kid-friendly

Welcome to Kona Grill Plano, located at West Plano Village. Kona Grill is a classic American Grill with great steak and seafood - complemented by the best choice of sushi and margaritas at any grill in America. Kona Grill features a global menu of contemporary American favorites, award-winning sushi, and specialty craft cocktails in a polished, casual atmosphere. From brunch & lunch to dinner & happy hour, the restaurant offers a range of freshly prepared dishes from the grill, seasonal menu items and fan-favorite dishes across all dayparts. Kona Grill offers both indoor and outdoor patio dining at all its locations, $3, $6, $9 happy hour offered weekdays & NEW weekend brunch, guided by a passion for quality food and exceptional service.

Permanently Closed

This restaurant is permanently closed.

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Additional information

Dining style
Casual Elegant
Price
$30 and under
Cuisines
American, Sushi
Hours of operation
Lunch Mon–Fri 11:30 am–2:00 pm Brunch Sat, Sun 11:30 am–2:00 pm Dinner Daily 2:00 pm–10:00 pm Happy Hour Mon–Fri 2:00 pm–6:00 pm Mon–Thu 9:00 pm–10:00 pm
Phone number
(214) 945-2500
Website
http://www.konagrill.com/
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Casual Dress
Executive chef
Brandon Booth
Catering
Catering available for delivery & pickup through EZ Cater at: https://www.ezcater.com/catering/search/145906770
Delivery & takeout
Order direct

Location
5973 W Parker Rd, Plano, TX 75093
Neighborhood
Plano
Cross street
West Parker Road
Parking details
Private Lot
Additional
Bar/Lounge, Beer, Cocktails, Corkage Fee, Counter Seating, Full Bar, Gluten-free Options, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine

Popular dishes

What 1,750 people are saying

Kona Grill - Plano reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

3.5

3.5 based on recent ratings

3.6Food
3.6Service
3.7Ambience
3.2Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews

Kona Grill in Plano offers "great food" and "exceptional service," making it a favored spot for celebrations. Guests appreciate the "clean" environment and "diverse menu," though some find it "expensive." While brunch experiences can vary, the restaurant shines with its "date night" offerings and "quiet lunch" ambiance.

1,750 Reviews

M
Mary Claire VIP
Dallas - Fort Worth55 reviews
5.0
Dined on May 15, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 4
Love this Kona! Keep it clean and good service is key - also please keep prices reasonable.
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A
Aaron
Dallas - Fort Worth1 review
1.0
Dined on May 11, 2025
1. Overall 1
2. Food 2
3. Service 1
4. Ambience 3
Waited over an hour after getting our order in, only one sushi roll came out of the kitchen and it wasn't that great - Kura is better. No real apology from the manager as we paid up for what we did get so we could leave: $37 for a rainbow roll and a soda (not including gratuity). Will never return.
Kona Grill - PlanoResponded on May 12, 2025
Thanks for the review, Aaron. We're really sorry to hear about your recent experience at Kona Grill - Plano. We apologize for the wait and the quality of the sushi roll you received. It's disappointing to hear that you felt overlooked and for the value you received, we always aim to provide the best experience possible. We appreciate your feedback and will use it to improve. We hope you'll reconsider and give us another chance to show you the quality and service we're known for. The Management Team
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D
DrC
Dallas - Fort Worth1 review
1.0
Dined on May 11, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 3
I like to share feedback on today’s Mother’s Day brunch at Kona Grill, We had been to STK for my birthday and loved it hence we wanted to try another one group restaurant. We had a reservation at 12:45 but waited over 30 minutes to be seated, even though the dining area wasn’t full. The two hosts at the front seemed overwhelmed and disorganized, flipping through a paper list while guests stood around frustrated. It was clear there was no effective system in place. When we were finally seated at 1:20 PM, we were told brunch service and bottomless mimosas were over — despite both being prominently advertised. We were then informed that even à la carte mimosas were no longer available starting 2 pm as they had run out……It felt like poor planning and mismanagement all around. To make matters worse, my father was served a salad with visible fungus. While it was quietly replaced, no one acknowledged how serious that was — especially considering his age and health. We spent $227 + on this meal, and the experience didn’t come close to matching that value. Frankly, we’ve had better service, food, and organization at smaller, locally owned restaurants — places without the brand or resources of The ONE Group. This was meant to be a special occasion, and instead it was filled with delays, confusion, and food safety concerns. I hope this feedback is taken seriously and addressed appropriately.
Kona Grill - PlanoResponded on May 12, 2025
Hey DrC, We're truly sorry to hear about your experience at Kona Grill on Mother's Day. It's clear from your feedback that we didn't meet your expectations, especially as a special occasion. We apologize for the confusion and delays you experienced, and for the issues you encountered with the food and service. Your feedback is valuable to us, and we will address these issues to improve our future experiences. We hope to have the chance to serve you better in the future. Best, The Management Team
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T
Taylor
Dallas - Fort Worth1 review
1.0
Dined on May 11, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
Took my family here for Mother’s Day lunch. Despite having a reservation, we were told we’d have to wait for 15-20 minutes after waiting at the hostess stand for 5 minutes just to be acknowledged. While waiting, the hostess yelled out that they were no longer serving their Mother’s Day brunch menu, and only their dinner menu which is stupid expensive. Having 3 kids in the party, they were thrilled to look at the kids menu, except nope you weren’t allowed to have anything off the kids menu except pizza. The wait staff was slow, but our waitress was friendly. If my mom hadn’t been there, we would have walked out. Will not be going back.
Kona Grill - PlanoResponded on May 12, 2025
Thanks for visiting us, Taylor. We're sorry to hear about your experience at Kona Grill - Plano. It's disappointing to hear about the wait and the limited menu options for your mom's day. We appreciate your patience and understanding, as we try to accommodate all our guests. We're always striving to improve and your feedback is valuable to us. We hope you'll reconsider and give us another chance. The Management Team
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C
Carrie
Dallas - Fort Worth1 review
2.0
Dined on May 11, 2025
1. Overall 2
2. Food 4
3. Service 1
4. Ambience 3
Didn’t matter that you had reservation. Just took names as everyone showed up regardless of your reservation time. Waitress rarely checked on us and had to wait for drink refills or items needed when food was brought to table. Food was good but for the price of it it should’ve have been better.
Kona Grill - PlanoResponded on May 12, 2025
Hi Carrie, we're truly sorry to hear about your experience at Kona Grill - Plano. We strive to provide the best service to all our guests and it's clear we fell short during your visit. We apologize for the inconvenience caused by the lack of attention from our staff and the delay in refills. We also regret to hear that you felt our food was not worth the price. We're glad to know that you enjoyed it, but we're sorry that it didn't meet your expectations. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your next dining experience a better one. Best Regards, The Management Team
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J
Jessica
Dallas - Fort Worth2 reviews
1.0
Dined on May 11, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
This was the most disappointing experience. Made the reservation for 12:15 because they advertised a special brunch menu for Mother’s Day. We arrived 10 min late and our table wasn’t ready. We were told it’d be another 15 minutes. Other parties were beginning to leave because their reservation times were not honored and respected. We had heard that parties without reservations were being prioritized and sat. Then, at 12:40, they announced that they were out of brunch menu items which was the WHOLE reason we chose to dine here. They were clearly not prepared, understaffed and overwhelmed. Just like others, we ended up leaving to go to another restaurant. I am very disappointed in their inability to manage their reservations and their terrible judgement to seat parties without reservations. Furthermore, their lack of communication and indifference for causing us to wait so long for our table was very unprofessional. They should have communicated to us when we checked in their issues of being understaffed and behind on reservations. They really should have owned up to the fact that they wouldn’t be able to accommodate the crowd and gave us a choice earlier to leave.
Kona Grill - PlanoResponded on May 12, 2025
Hey Jessica, We're truly sorry to hear about your experience at Kona Grill on Mother's Day. It's clear from your feedback that we didn't meet your expectations, especially as a special occasion. We apologize for the confusion and delays you experienced, and for the issues you encountered with your reservation. Your feedback is valuable to us, and we will address these issues to improve our future experiences. We hope to have the chance to serve you better in the future. Best, The Management Team
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J
Jenny VIP
Dallas - Fort Worth1 review
1.0
Dined on May 11, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
Made a reservation for 12:15 on Mother’s Day. When we arrived they told us 15-30 minute wait even with our reservation. After waiting 30 minutes there were still 7 parties ahead of us and they had run out of their brunch items which was the reason we went there. We left and went somewhere else. Later I got an email from open table asking why I didn’t honor my reservation. Wow! Will probably never go to this restaurant again. Very poorly managed.
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K
Karan
Raleigh / Durham / Chapel Hill1 review
1.0
Dined on May 11, 2025
1. Overall 1
2. Food 1
3. Service 3
4. Ambience 4
Had booked a Mother’s Day brunch for the family. Waited for 15 min despite reservation then another 10 mins for server to show up. Then we were told they were “out” of brunch menu within 30 mins of opening.
Kona Grill - PlanoResponded on May 12, 2025
Thanks for the feedback, Karan. We're sorry to hear about your experience on Mother's Day. We understand how frustrating it can be to wait for a table despite a reservation. We're also sorry for the confusion with our menu. We strive to provide excellent service and it's clear we fell short this time. We appreciate your understanding and hope that you will give us another chance to serve you better. Regards, The Management Team at Kona Grill - Plano
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G
Geri
Dallas - Fort Worth3 reviews
1.0
Dined on May 11, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
We went for Mother’s Day for brunch. It took 25 mins to check in and be seated (no exaggeration). They had to go back and forth to get the table ready — kinda wild considering they had to know it would be busy. I’d expect tables to be prepared before opening but what do I know. When we sat down, we waited another 10-15 mins and never got greeted, so we left and ate somewhere else. It was a very poor experience. For the menu prices, I expected better and likely will not return.
Kona Grill - PlanoResponded on May 12, 2025
Thanks for the review, Geri. We're truly sorry to hear about your disappointing experience on Mother's Day. We understand how frustrating it can be to wait for a table, especially when you're looking forward to enjoying a meal with your family. We sincerely apologize for the inconvenience and the lack of greeting you received. We're taking your feedback to heart and will use it to improve our service. We hope you'll give us another chance to make your experience better. Best, The Management Team at Kona Grill - Plano
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R
Roy
Dallas - Fort Worth1 review
1.0
Dined on May 11, 2025
1. Overall 1
2. Food 1
3. Service 3
4. Ambience 3
I took my wife here for Mother’s Day. They boast they were going to have Mother’s Day brunch so I purchased that package. The pancakes were not fresh. The pastries look like something you will get out of a vending machine. The sausage and bacon didn’t taste good. The chicken fried steak gravy and biscuits were not worth the time it would take to cut and eat the dry food. Also, we ordered mimosas to celebrate Mother’s Day, but the mimosas came in a regular glass instead of a Champlain flute. All in all, I will never come here for any kind of breakfast, especially for Mother’s Day.
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FAQs

Kona Grill - Plano offers takeout which you can order by calling the restaurant at (214) 945-2500.

Kona Grill - Plano is rated 3.5 stars by 1750 OpenTable diners.

Permanently Closed

This restaurant is permanently closed.

5973 W Parker Rd, Plano, TX 75093

Additional information

Cross street
West Parker Road
Neighborhood
Plano
Hours of operation
Lunch Mon–Fri 11:30 am–2:00 pm Brunch Sat, Sun 11:30 am–2:00 pm Dinner Daily 2:00 pm–10:00 pm Happy Hour Mon–Fri 2:00 pm–6:00 pm Mon–Thu 9:00 pm–10:00 pm
Price
$30 and under
Cuisines
American, Sushi
Dining style
Casual Elegant
Dress code
Casual Dress
Parking details
Private Lot
Payment options
AMEX, Discover, Mastercard, Visa
Executive chef
Brandon Booth
Additional
Bar/Lounge, Beer, Cocktails, Corkage Fee, Counter Seating, Full Bar, Gluten-free Options, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine
Delivery & takeout
Order direct

Website
http://www.konagrill.com/
Phone number
(214) 945-2500
Catering
Catering available for delivery & pickup through EZ Cater at: https://www.ezcater.com/catering/search/145906770

Kona Grill - Plano

About this restaurant

Permanently Closed

There’s more to explore

Additional information

Popular dishes

Carrot Cake

Ribeye Meatballs

Macadamia Nut Chicken

Menu

Bento Box

Main

Coconut Shrimp

Chicken Tenders

Grilled Chicken

Mini Cheeseburgers** (2)

Grilled Salmon

California Roll*

Crab Crunch Roll*

Sides

White Rice

Mashed Potatoes

Edamame

Green Beans

French Fries

Sweet Potato Fries

Mac & Cheese

Pizzas

Pepperoni

Cheese

What 1,750 people are saying

Overall ratings and reviews

Review summary

FAQs

Does Kona Grill - Plano offer delivery through OpenTable or takeout?

How is Kona Grill - Plano restaurant rated?

Permanently Closed

Additional information