Enable JavaScript to run this app.
Skip to Main Content
OpenTable logo
  1. Home
  2. United States
  3. Chicago / Illinois
  4. Northwest Suburbs
  5. Rosemont

Sugar Factory - Rosemont

3.9
3.9
5287 Reviews
$30 and under
American
Sugar Factory American Brasserie is a 9,000-square-foot space offering both sweet and savory American culinary classics to the MB Financial Park Entertainment District in Rosemont.

Sugar Factory’s culture is a celebrated concept of food and drink menus that include perfectly executed classics, from eggs benedict and burgers to housemade flatbreads, savory steaks and pastas. Our more unique selections include Banana Split Crepes, Rocky Road Fondue and Red Velvet Pancakes. Sugar Factory also found a way to spike your favorite drinks by offering signature smoking candy goblets, and specialty martinis and cocktails, such as the Cotton Candy Cosmopolitan or Cherry Tootsie Pop. Creative candy inspired milkshakes and the famous King Kong Sundae round out Sugar Factory’s inspired menu.

Make a reservation

2 people

7:00 PM


Booked 44 times today
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Dessert, Bar / Lounge / Bottle Service

  • Hours of operation

    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm

  • Phone number

    (847) 233-9010

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Smart Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Beshoy Rizk: (844) 758-1261

  • Neighborhood

    Rosemont

  • Cross street

    Bryn Mawr

  • Parking details

    Parking is FREE with Sugar Factory validation (up to 24 hours).<br />Valet Parking is available for $10. <br /> <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018 <br /> <br />Parking is available in the 8,500 space covered parking garage located between Bryn Mawr and Balmoral Ave.

  • Public transit

    Public Transportation to MB Financial Park <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018, a mile from the Rosemont CTA Blue Line stop and about half a mile from the Rosemont Metra station. <br /> <br />CTA

  • Additional

    Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Dancing, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine

Popular dishes

What 5,287 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9
3.9 based on recent ratings
  • 3.9Food
  • 4Service
  • 4.1Ambience
  • 3.3Value

NoiseEnergetic

Loved For

  • Northwest Suburbs

    Kid-friendly

Sort by

Filters

  1. EB

    ErrickaB

    Chicago

    1 review

    5.0

    1 review

    Dined 1 day ago

    overall5food5service5ambience5
    It’s was a great experience my girls had a great experience.
  2. OT

    OpenTable Diner

    Chicago

    1 review

    2.0

    1 review

    Dined 2 days ago

    overall2food5service2ambience2
    I came for my daughters birthday The waiter was good he was kind. The only thing I had a problem was how the hostess was giving me and my family attitude telling me about my reservation. I made my reservation online on OpenTable and I called the store to add more people on to my reservation, and when I got there, I showed her my phone, and I told her I called before I came but no one answered whenever I would ask her something she would just move her face. I thought that was unprofessional. Everything else was nice except the hostess.
  3. OT

    OpenTable Diner

    Chicago

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food2service2ambience2
    Took 10 minutes for a server to come to our table and we had to ask for our server. Our server was nice but was extremely slow. Food was very mediocre at best for how much they charge. The deserts and milkshakes were very good. Sadly overall we won’t be back. If you decide to come here do not expect much, go for the deserts only, not the food or service. Restaurant was also dirty. Needs to be freshened up as well.
  4. J

    Justin

    Chicago

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service1ambience1
    Thier specialty drink made my daughter go into a coughing fit as she aspirated for air due to the straw becoming stuck to the bottom of the glass bowl jetting out whatever gas was being let off by the drink. This place sucks. The food is sub par. Mandatory 20% tip for poor service. No waiting room so everyone is crowded at the front door.
  5. PE

    PriscillaE

    1 review

    4.0

    1 review

    Dined on February 1, 2023

    overall4food5service5ambience5
    Everything was perfect! Although I needed to add an additional person to my reservation upon arrival and the host didn’t seem to happy about having to add additional seating. Even when I apologized about the change she kept quiet and just walked off. Anyway I would definitely recommend! Server and food was 10/10!
  6. KN

    KimN

    Chicago

    1 review

    3.0

    1 review

    Dined on January 31, 2023

    overall3food3service4ambience3
    Way over priced!! Not worth the cost. They even charged $5 for a sparkler to put in my son’s milk shake and it was his birthday! A soda- $5! Lemonade-$6!! My “recommended” steak sandwich was tiny yet a huge price! Never again.
  7. JJ

    JasonJ

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on January 29, 2023

    overall5food4service5ambience4
    My daughter wanted to celebrate her birthday and thanks for helping to make her day better.
  8. AC

    AndreaC

    Unspecified

    1 review

    5.0

    1 review

    Dined on January 28, 2023

    overall5food5service5ambience5
    The best experience the food was so good and the attention was the best
  9. JD

    JesusD

    1 review

    5.0

    1 review

    Dined on January 27, 2023

    overall5food5service5ambience5
    Our server was awsome his name is Peyton very good service overall great experience
  10. OT

    OpenTable Diner

    Chicago

    1 review

    5.0

    1 review

    Dined on January 24, 2023

    overall5food5service3ambience3
    Wonderful experience never been to the Rosemont location. Came for my sons 8th birthday, and he loved it.
  11. M

    Melissa

    1 review

    5.0

    1 review

    Dined on January 22, 2023

    overall5food5service5ambience5
    Great atmosphere, excellent customer service - very friendly, food and drinks were delicious! Great place for the family!
  12. OT

    OpenTable Diner

    Chicago

    1 review

    3.0

    1 review

    Dined on January 22, 2023

    overall3food3service2ambience3
    2 hr limit with added 20% service fee/gratuity - sad.
  13. j

    jennh

    Chicago

    1 review

    5.0

    1 review

    Dined on January 22, 2023

    overall5food5service5ambience5
    Food was average and a little pricey. Paying for the novelty.
  14. GS

    GinaS

    Chicago

    1 review

    5.0

    1 review

    Dined on January 21, 2023

    overall5food5service5ambience5
    Our first time and we were very impressed. The waitstaff is attentive and friendly, the food was delicious and the restaurant was clean. We can’t wait to go back.
  15. OT

    OpenTable Diner

    Chicago

    1 review

    3.0

    1 review

    Dined on January 21, 2023

    overall3food2service3ambience4
    It was alright - you’re paying for experience. It’s very over priced and food isn’t great.
  16. OT

    OpenTable Diner

    Chicago

    1 review

    2.0

    1 review

    Dined on January 19, 2023

    overall2food3service2ambience3
    Went here to eat with our family before heading to the Disney On Ice show. Barely anyone who worked in the entire restaurant acted like they wanted to be there. No smiles anywhere except one guy who poured our goblet (which was way overpriced for the actual amount of alcohol or actual liquid to drink; I get it, it’s the experience but it wasn’t worth $50 as a drink for someone to pour it, the dry ice effect or the few pieces of candy tossed in) This placed looked fun and unheard about it from friends but I won’t be returning as the lack of service is not worth it, especially when adding the 20% gratuity automatically (which yes we were aware of at the beginning as they tell you and it’s listed on the menus and I might add we had no problem paying but not for below average service)
  17. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on January 16, 2023

    overall3food3service1ambience4
    Drinks were awesome, food was ok, service was pretty meh.
  18. A

    Alejandro

    Chicago

    1 review

    5.0

    1 review

    Dined on January 16, 2023

    overall5food5service5ambience5
    B day at was great.
  19. BM

    BreannaM

    1 review

    5.0

    1 review

    Dined on January 15, 2023

    overall5food5service5ambience5
    The perfect Birthday dinner and my first time there. I definitely will be back!
  20. SJ

    SteveJ

    Chicago

    5 reviews

    5.0

    5 reviews

    Dined on January 15, 2023

    overall5food5service5ambience5
    Peyton our server was excellent and super friendly and Eric the manager was super sweet and checked on us a few times as well … We had a wonderful dinner at this location.
  21. OT

    OpenTable Diner

    Chicago

    8 reviews

    2.0

    8 reviews

    Dined on January 14, 2023

    overall2food3service3ambience3
    Very overpriced for things your served, the only thing that was reasonable was the shareable fondu. $23 dollars for a burger and fries is a lot.
  22. M

    Momof5

    1 review

    2.0

    1 review

    Dined on January 14, 2023

    overall2food2service4ambience4
    Fun atmosphere, but overpriced and only mediocre quality food.
  23. OT

    OpenTable Diner

    Milwaukee

    1 review

    5.0

    1 review

    Dined on January 13, 2023

    overall5food5service5ambience5
    Daughters birthday dinner. Table of 8. Downfall is that when making reservations online it only allows up to 6 people. So you have to call and ask them to add more guest to your reservations. Which we did. Once we arrived we had to wait thirty minutes after our original reservation time. Food was good, drinks and desserts are over priced but let’s be real you’re coming here for the experience and to create content for your social media.
  24. OT

    OpenTable Diner

    Chicago

    3 reviews

    4.0

    3 reviews

    Dined on January 11, 2023

    overall4food4service3ambience3
    Came for my birthday with my children. When you first come it’s nice bright and shiny and there are 2 big chairs to take pictures in and a candy store! When being seated the hostess showed us a sign that say 20% is automatically added to your bill so no need for a tip calculator and regardless of how the service is you will pay 20% the drinks were big but mostly ice and candy but delicious! They were $36 the food menu was basic food like from Fridays or Apple B’s but a bit pricier neither the least we enjoyed ourselves. The waitress didn’t ask if we were celebrating a special occasion or anything like the waiters did to the other tables on the left and the right of mine. We had to ask if the did anything special for birthdays and the waitress said we only give a scoop of ice cream and I sparkling candle for $5. Either was I enjoyed myself and the company of my children.
  25. OT

    OpenTable Diner

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on January 8, 2023

    overall5food2service5ambience4
    Cócteles, shake, y postres excelente comida regular
  26. MS

    MartyS

    1 review

    2.0

    1 review

    Dined on January 8, 2023

    overall2food1service4ambience1
    So outrageously OVERPRICED. Service was good and came out fast. The fact that they are imposing a 20% tip is ridiculous. What if the service is not good? We had an appetizer which consisted of spinach and artichoke ( obviously the artichoke was MIA! ) Our granddaughter wanted to go there, had she chosen to go elsewhere we would have most definitely preferred to go. The ENTIRE MENU is very expensive!!
  27. OT

    OpenTable Diner

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on January 8, 2023

    overall5food5service5ambience5
    Son’s birthday
  28. TL

    TerriLZ

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food5service5ambience5
    Our family was absolutely pleased with this experience and look forward to returning soon. LOVED IT!
  29. M

    Motherdaughterbday

    Chicago

    1 review

    5.0

    1 review

    Dined on January 5, 2023

    overall5food5service5ambience5
    So fun! This was our 4th visit - Always a great, happy place to celebrate! If you can’t hop a plane to Disney - go here! Everything is so fun & unique. Love the smoking dry ice drinks brimming with candy! (We skipped alcohol & they were still worth the splurge!) The 20% gratuity is pooled by the staff (I asked) & is a great idea as it ensures they keep on good team members who earn a decent wage (we left a little extra) - it’s hard work living up to a ton of special occasions every night! We reserve this for special occasions but now there’s an ice rink! So we are going to return for skating & hitting up the incredible hot chocolate menu!!
  30. S

    Sally

    Chicago

    1 review

    4.0

    1 review

    Dined on January 4, 2023

    overall4food4service4ambience5
    Our family celebrated a birthday. Great ambiance, and service.
  31. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on January 4, 2023

    overall2food2service1ambience2
    Hostess and our server seemed miserable and made no attempt to smile or deliver attentive service. Drinks outlandishly overpriced. A goblet with basically all ice and 12 oz of juice for $36 is robbery. Steak sandwich was tough and very poor tasting.
  32. PC

    PabloC

    Chicago

    1 review

    4.0

    1 review

    Dined on January 2, 2023

    overall4food4service4ambience4
    The small tables are not big enough for 2 adults 2 kids and space for food and drinks. Suggest they invest in larger tables so that it’s more comfortable
  33. AA

    AllieA

    Chicago

    1 review

    1.0

    1 review

    Dined on January 2, 2023

    overall1food3service1ambience2
    Super disappointed toks we have to pay 20% gratuity for a party of 3 ? Not only that but I’m pretty sure we saw our waitress 1 time. Why should I tip her $16 for doing what taking my order ? I had to ask another guy to bring my check and he had to take Payne t cause she never came back. I see that’s why you make us tip so much because of the crappy service because if I was at any other restaurant and my waitress come to my table 1 time and can’t even find her to pay my bill that’s not worth $16. Also we got a non alcoholic drink came w a strawberry. That strawberry has almost mold spots on it. You can tell my the dead leafs that it shouldn’t even been served. For paying that much it makes me mad that you would present an expensive drink w a crappy strawberry. At least get a new strawberry for it. And we were sat in a boring area. I would t come back. Way to expensive for crappy device and moldy strawberries. I’m not one to complain but I felt like since I was sent this I should.
  34. N

    Natalie

    Chicago

    9 reviews

    5.0

    9 reviews

    Dined on January 2, 2023

    overall5food5service5ambience5
    Food was good!
  35. OT

    OpenTable Diner

    Chicago

    2 reviews

    4.0

    2 reviews

    Dined on December 31, 2022

    overall4food4service5ambience5
    New Year’s Eve family fun. Kids loved it but prices are so high. Definitely a special occasion kind of place.
  36. BL

    BrandyL

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5
    Atmosphere was great. Food was great. Drinks were wild and fun. Wasn’t too busy when we went at lunchtime New Year’s Eve! Only downfall, be prepared to spend a lot of money lol.
  37. RD

    RobD

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience5
    Great restaurant and staff. The food was terrific.
  38. OT

    OpenTable Diner

    Chicago

    1 review

    5.0

    1 review

    Dined on December 30, 2022

    overall5food4service5ambience5
    Cousin celebration!
  39. B

    Billie

    Indiana

    1 review

    4.0

    1 review

    Dined on December 30, 2022

    overall4food4service4ambience3
    Fun for a 1 and done. Drinks definitely overpriced, but food was good. Super fast service. But perfect for a special occasion.
  40. BM

    BobM

    1 review

    2.0

    1 review

    Dined on December 30, 2022

    overall2food3service1ambience5
    The restaurants decor and fun drinks and shakes are what brings you there. The service both times we have been there has been terrible. I have no problem tipping 20-30 percent for good service but when we have to wait 30 minutes for our check and our server has a attitude it makes for a poor experience. The bartender was amazing and super fun.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
  • Screening

    • Sick staff prohibited in the workplace
    • Staff is vaccinated

FAQs

Sugar Factory - Rosemont is rated 3.9 stars by 5287 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 44 times today
Google Map for Sugar Factory - Rosemont

5445 Park Place, MB Financial Park, Rosemont, IL 60018

Additional information

  • Cross street

    Bryn Mawr

  • Neighborhood

    Rosemont

  • Hours of operation

    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm

  • Cuisines

    American, Dessert, Bar / Lounge / Bottle Service

  • Dining style

    Casual Dining

  • Dress code

    Smart Casual

  • Parking details

    Parking is FREE with Sugar Factory validation (up to 24 hours).<br />Valet Parking is available for $10. <br /> <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018 <br /> <br />Parking is available in the 8,500 space covered parking garage located between Bryn Mawr and Balmoral Ave.

  • Public transit

    Public Transportation to MB Financial Park MB Financial Park is located at 5501 Park Place Rosemont, IL 60018, a mile from the Rosemont CTA Blue Line stop and about half a mile from the Rosemont Metra station. CTA

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Dancing, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (847) 233-9010

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Beshoy Rizk: (844) 758-1261

  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Do Not Sell or Share My Personal Information
Copyright © 2023 OpenTable, Inc. 1 Montgomery St Ste 700, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking LogoPriceline LogoKAYAK LogoAgoda LogoRentalcars LogoOpenTable Logo