Sugar Factory - Rosemont

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1. v

   vanessas

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   overall3food3service5ambience5

   Waiter was amazing drinks were fun , food was ok and atmosphere made everything magical I do have to say those ladies working the candy area had no clue what they were doing even how to ring me up I placed 5 small smarties in the counter and was told it would be $26 lol she was dead serious !! Obviously this was wrung up wrong but she insisted it was correct so at that point we put all our other stuff back because I realized they just didn’t know what was going on and we went to 5 below and got candy 🍭 🤗 the upsetting part is she could care less that a sale was not made !

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2. OT

   OpenTable Diner

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   overall3food2service5ambience4

   The experience was nice for my 10 year olds birthday. The food was not the best. We had a decent time. But I will not rush to go back

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3. DF

   DanielleF

   Chicago

   4 reviews

   vip
   1.0

   4 reviews

   Dined 5 days ago

   overall1food1service1ambience1

   I took my family here for dinner over spring break. When we first walked in we were not greeted for almost ten minutes. When we were finally seated things were looking better. Everyone found something they would want from their extremely meat heavy menu. When the food finally came we were extremely underwhelmed by the food (drinks were great). My wife got the veggie burger- she did not like it I got the salmon- it was incredibly dry and unappetizing The kids got the rainbow burgers which passed an 8 year olds taste test and the 5 year old got the chicken tenders and hated them. Had the waiter asked how the food was we would have shared but they obviously did not care to know. Service was beyond mediocre. Overall, great drinks, mediocre service, terrible food, horrible prices. I don’t mind paying a price for great food… we paid a price and it wasn’t even good.

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4. SD

   ScottD

   Chicago

   15 reviews

   3.0

   15 reviews

   Dined 6 days ago

   overall3food3service5ambience4

   My daughter had the Nutella and banana shake which didn’t really taste like Nutella, more like a chocolate and banana shake but still delicious. I had the vanilla shake which was pretty ordinary. My daughter had the rainbow sliders which were alright nothing special and I had the grilled cheese which was very basic and nothing better than I can make at home. Overall I don’t feel that Sugar Factory has a very exciting menu and the food tastes alright. It is absolutely not worth the value, extremely expensive and truly feels like I’m just paying for the name.

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5. OT

   OpenTable Diner

   Chicago

   1 review

   2.0

   1 review

   Dined 7 days ago

   overall2food2service4ambience4

   We went for my daughter birthday, the shakes were good but the food was not great at all. All of my guests made a comment about the food not being so great for the price. I had the Asian salad and it was so mushy with a strange aftertaste. I was disappointed with what we paid and left there not even satisfied or full. The waiter was great though but it’s not his fault the food was not tasty. We will not be returning.

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6. NB

   NitaB

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   overall4food5service4ambience4

   Our waiter was phenomenal, but the hostess had a bad attitude!!

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7. SR

   ShannonR

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Fun and fanciful candy theme decor and atmosphere, professional waitstaff and signature fishbowl drinks. Had burger, sandwich, dessert and would definitely recommend for a unique dining experience!

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8. N

   Nikki

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   overall3food3service4ambience1

   I already checked the menu and prices in advance so I knew ahead of time what to expect. I still went as I wanted my daughter to have this experience. I knew she would want one of the dry ice drinks and milk shake. But I thought hey, she can have fun and enjoy the cool ambience. Needless to say, to then be stuck in what I believe is their party room, brightly lit, zero ambience and next to a dirty service cart in the corner, was HUGELY disappointing. Sign clearly said at the hostess stand "no switching tables", so guess that's the owners way of saying you get what I give you? No choice to even wait a bit longer for another table. But ok. Not the staff's fault. Service was good. Dry ice drink was sickeningly sweet. Sugar factory indeed. Burger, cooked perfectly. Taste - nothing special. Fries - nothing special. Filet - cooked to perfection and quite tasty. Taters - fresh, but average. So, all in all, will never return. Was willing to pay for the experience which I got 0/10.

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9. JS

   JessicaS

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Awesome food awesome environment our drink was delicious.. everything was good

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10. D

    Dylan

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food1service2ambience1

    $108 for two smoking drinks. Literally only would go here for a memory. Overall 1/10 PRICES WERE OUTRAGEOUS

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11. K

    Kinzie

    1 review

    4.0

    1 review

    Dined on March 25, 2023

    overall4food5service4ambience5

    The food was amazing! I got the Penne chicken alfredo and it was a good portion too! I have leftovers and they were even good microwaved. We got the white gummy goblet and it was delicious. I thought it was a little expensive but I'm glad they include the 20% tip already.

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12. TA

    TANISHAS

    1 review

    2.0

    1 review

    Dined on March 25, 2023

    overall2food2service5ambience4

    It was a party of 6 for us at table the space was very uncomfortable. We could not enjoy our meals because it wasn't enough space at the table booth.

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13. TB

    TalethaB

    1 review

    3.0

    1 review

    Dined on March 24, 2023

    overall3food2service3ambience1

    For the money I spent I thought I would enjoy myself more. I was trying something different for my husband's birthday. You only get 2 hours of setting and the floor is cramped. I didn't get to finish my 50 dollar drink and was quite upset the glass wasn't a souvenir.

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14. OT

    OpenTable Diner

    Chicago

    2 reviews

    3.0

    2 reviews

    Dined on March 20, 2023

    overall3food3service3ambience4

    The food was not anything special for the prices they are charging. The service was good, our server was attentive and was full of recommendations however, they need to train their servers to NOT reach over food. The server repeatedly reached over my plate of food that I was eating when there was ample space to set down napkins, etc. ugh!

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15. KJ

    KarenJ

    1 review

    4.0

    1 review

    Dined on March 19, 2023

    overall4food4service5ambience5

    We had a great expierence and the food was good. Service was AMAZING! Only downfall is the tables are too small for the size of the plates with 4 people big drinks and food! That is my only complaint everything is served on big platters and there is no room

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16. BW

    BookerW

    St. Louis

    2 reviews

    5.0

    2 reviews

    Dined on March 19, 2023

    overall5food5service5ambience5

    The food and atmosphere was awesome! Dante, our server provided an over the top experience. He was so great we came back a second time on our way back to St. Louis! We are definitely going to return and request him.

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17. OT

    OpenTable Diner

    Chicago

    2 reviews

    4.0

    2 reviews

    Dined on March 18, 2023

    overall4food4service5ambience4

    Service by Molly was excellent! The whole staff was very attentive. The food was extraordinarily expensive for an average meal. We sat in the enclosed patio area which seemed very removed from the ambiance of the main dining room. It was a fun experience for my daughter’s birthday.

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18. l

    lazur

    1 review

    4.0

    1 review

    Dined on March 18, 2023

    overall4food4service5ambience3

    I feel it is overpriced food but was very good tasting. It's a young hip place with a lot of energy. I am glad to have experienced. My waiter was excellent!

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19. OT

    OpenTable Diner

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on March 18, 2023

    overall5food5service5ambience5

    We went to celebrate our son’s 9th birthday. We really enjoyed the food, drinks and ambiance. Our 1st waitress Molly was amazing! I hope she’s apart of management! The staff can learn a lot from her. All of the staff worked together very well to make things go smoothly.

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20. ML

    MsLiz71

    Chicago

    16 reviews

    5.0

    16 reviews

    Dined on March 17, 2023

    overall5food5service5ambience5

    Fabulous drinks! Excellent service by Michelle too!

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21. TJ

    TanaJS

    Chicago

    1 review

    5.0

    1 review

    Dined on March 16, 2023

    overall5food5service5ambience5

    Jordan made my daughter’s b-day & 1st time special. Thank you, Sugar Factory!

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22. QB

    QBeats

    1 review

    2.0

    1 review

    Dined on March 11, 2023

    overall2food3service5ambience3

    The machine on the bar to comp parking does not work. I didn’t find out until I was trapped in the exit lane of the parking garage and got robbed for another $15. Kids enjoyed it but ended very poorly.

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23. JH

    JHack

    1 review

    2.0

    1 review

    Dined on March 8, 2023

    overall2food1service3ambience3

    My party was not impressed with the $45 being difficult to drink with a brick of ice blocking the straw. You pay for drink that has some flashy dry ice and a buttload of sugar. And, the food is mediocre at best. If you’re not bringing your kids for their one and only trip there, find somewhere to go.

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24. KM

    KendallM

    Chicago

    9 reviews

    1.0

    9 reviews

    Dined on March 5, 2023

    overall1food1service1ambience4

    The worst dining experience in my life. For starters, there’s an automatic 20% gratuity on Sundays. We were seated, and 27 minutes later after I stopped someone to ask for my waiter/waitress, the staff said, “I’m your waitress and I’m going to get water.” This person passed my table countless times without acknowledging me and my party. Next, we tell Michelle, that this was our first time and did she have any recommendations or could do a walkthrough of the menu. We also explained that one of our guests had a severe nut allergy. Michelle was not helpful and nonchalant to the point that we just ordered appetizers and our dinner at the same time because we didn’t know when she would return. The other staff were friendly that served our drinks and meals, but Michelle was very cold and made my daughter’s 11th birthday dinner a horrible experience. I messaged the corporate office before I started my reviews across all of my sites that I traditionally provide feedback on. However, no one has reached out to me. There were five of us in our party, two adults and three children, and our tab with the automatic 20% gratuity came to $290. We only ordered three grilled cheese meals for the kids, I had wings, my wife had a shrimp penne pasta and a side salad, one goblet drink, and one shake. When I say I have never paid so much for so little, and I dine at 5 Star restaurants regularly. I plan on contacting the restaurant until I receive some type of response to Michelle’s response to me and my family.

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25. AD

    AmandaD

    Las Vegas

    20 reviews

    4.0

    20 reviews

    Dined on March 5, 2023

    overall4food4service5ambience4

    It was very difficult getting to this location on a Saturday night. Took us 40 min to travel the last 0.4 miles which we had no idea would be the case! They are very accommodating and kind about our late arrival. Fun cocktails and desserts. Our server was very kind and attentive. Our food was decent but not anything special. Definitely a place to go for the cocktails and desserts!

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26. PT

    PamT

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on March 4, 2023

    overall5food5service5ambience5

    Celebrated my granddaughters birthday. Go there once a year for that reason. Too pricey for us to go there more than once a year.

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27. c

    cher

    Chicago

    6 reviews

    vip
    3.0

    6 reviews

    Dined on February 26, 2023

    overall3food2service4ambience5

    This was our first time dining here. I would say that you come here for the experience and not the food. We had the spinach dip, chicken fingers, fries and cheese balls as appetizers. The spinach dip was not good and quite thick like a paste. I would stick with the chicken fingers/fries and a dessert. We also order burgers and they were just ok- we probably would not order it again. Service was exceptionally great....even though your check automatically included 20% tip This a great place to get a sundae, milkshake, or fun drinks. There is also a candy shop attached in case you needed a quick sugar fix. It is quite $$$$ but definitely worth going for a special occasion.

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28. SC

    SonyaC

    Chicago

    1 review

    5.0

    1 review

    Dined on February 25, 2023

    overall5food5service5ambience5

    This place was amazing! Very fun atmosphere, fun, unique drink selection for adults and kids. Nice staff as well. We went for my husbands birthday and I was so happy our 7 year old daughter enjoyed the place as much as we did. Definitely plan on going there again!

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29. TF

    TomF

    1 review

    3.0

    1 review

    Dined on February 25, 2023

    overall3food3service3ambience4

    The price was not really worth the value. The kids did have fun though, but I will not be returning.

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30. EC

    ElaineC

    Chicago

    6 reviews

    3.0

    6 reviews

    Dined on February 25, 2023

    overall3food3service5ambience3

    Cute place for kids, teens and tweens. Drinks are fun and food is ok but all the sugar -desserts and drinks are very pricey. Hostess greeted us without a smile and seemed annoyed, not sure why, we had a reservation and arrived 5 minutes early. Our server (who was excellent Peyton) said it was not a busy time but it was very loud, but in a fun way. Lots of smiles on kids faces just be ready to pay!

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31. JS

    JasonS

    1 review

    5.0

    1 review

    Dined on February 22, 2023

    overall5food5service5ambience5

    Super dope and the server was nice asf definitely recommend!

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32. L

    Lizzie

    Chicago

    1 review

    2.0

    1 review

    Dined on February 19, 2023

    overall2food2service3ambience2

    Over priced food and drinks that were mediocre at best. The burger was the best of the things we ordered but appetizer platter was over microwaved food and barely edible. Both the drinks e ordered (one with alcohol and one virgin) were just bad. Very loud and energetic atmosphere. Only positive was a pleasant server but he was clearly over run and wasn’t around the couple of times we wanted to ask for something. Overall I won’t be back.

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33. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on February 19, 2023

    overall1food1service1ambience1

    Horrible food we paid 200$ for 3 people and the service was terrible…they must know service is terrible because a 30% tip is already included on the bill…

    Report
34. GM

    GeorgeM

    1 review

    1.0

    1 review

    Dined on February 19, 2023

    overall1food2service1ambience1

    Approximate 30 minute wait time after reservation time to be seated. Sat at a tiny four top on aisle and next to column. Waiter did know we existed. Had to flag him down after he brought water to a table seated 10 minutes after we were seated. Appetizer was ordered to placate hungry children came out with food rather than before. Took our water away after we moved it to empty adjacent table as there was no room on our table. MANDATORY 20% gratuity. Definitely not earned.

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35. OT

    OpenTable Diner

    Milwaukee

    3 reviews

    5.0

    3 reviews

    Dined on February 19, 2023

    overall5food5service5ambience5

    Great drinks as usual, staff was pleasant.

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36. PK

    PeteK

    1 review

    5.0

    1 review

    Dined on February 17, 2023

    overall5food5service5ambience5

    First time. Enjoyed the experience. Would go again.

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37. J

    eleneJ

    Chicago

    1 review

    3.0

    1 review

    Dined on February 17, 2023

    overall3food2service3ambience3

    This place is more for adults, no children’s menu and non-alcoholic drink for kids is $35. Don’t get me wrong it was cute but I paid a lot for dry ice. Food was mediocre.at best. I kind of expected more seeing a lot of celebrities endorse this place.

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38. CB

    CharlesB

    1 review

    4.0

    1 review

    Dined on February 16, 2023

    overall4food4service2ambience2

    Server needs to communicate more but other than that great experience

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39. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 14, 2023

    overall5food5service5ambience5

    My gf and I had a wonderful time!

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40. OT

    OpenTable Diner

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on February 11, 2023

    overall5food3service5ambience5

    Over priced for mediocre food. Drinks are great though.

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