Overstory Rooftop Bar. - The Westin Atlanta Gwinnett

Reseñas de Overstory Rooftop Bar. - The Westin Atlanta Gwinnett de comensales del restaurante. Basadas en valoraciones recientes.

1. T

   Tristan

   Atlanta5 reseñas

   2.0

   Comieron hace 7 días

   1. Global 2
   2. Comida 2
   3. Servicio 2
   4. Ambiente 2

   We decided to try this spot for Mother’s Day, but unfortunately, it was a rather mediocre experience. The food was fine—not bad, just nothing memorable—and the portion sizes were quite large, very much American-style. The ambiance felt a bit off, perhaps due to the off-season timing, and it lacked the warmth you'd hope for on a special occasion. The staff was friendly, which we appreciated, but service was inconsistent—they forgot to refill drinks and mixed up a few of our orders. Overall, it wasn’t quite the celebration we had hoped for.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettRespuesta enviada hace 6 días

   Dear Tristan, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for dining with us. Sincerely, Ashley Castillo Director of Food & Beverage
   

   ¿Te fue útil?

2. J

   Julian

   Atlanta2 reseñas

   4.0

   Comieron en 10 de mayo de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   Beautiful place with great service and servers, drinks and food were on point, but an expanded menu would be nice.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettRespuesta enviada hace 5 días

   Dear Julian, I'm very happy to hear you enjoyed your meal with us and our incredible service. Thank you for your kind words. Our staff prioritizes pleasant service for every patron. We would love to serve you again soon! Best, Ashley Castillo Director of Food & Beverage
   

   ¿Te fue útil?

3. K

   Kanesha

   Columbus1 reseña

   2.0

   Comieron en 10 de mayo de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 1
   4. Ambiente 5

   The employees seem miserable but it’s a nice place overall.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettRespuesta enviada hace 7 días

   Dear Kanesha, Thank you for your review. I'm sorry we didn't provide the high-quality service you deserve. This is not typical of our restaurant and staff, and we have addressed the issues you mentioned. We try to make each guest experience great, and we are sorry for falling short of this goal. Sincerely, Ashley Castillo Director of Food & Beverage
   

   ¿Te fue útil?

4. M

   Maggie

   Atlanta8 reseñas

   4.0

   Comieron en 5 de mayo de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 4

   They were out of many cocktails and food choices. But the service made up for the inconvenience. The manager was attentive and accommodating
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettRespuesta enviada hace 2 días

   Dear Maggie, Thank you so much for your review. We are thrilled to hear that you were impressed with our service. I sincerely apologize for running out of menu items during your visit. I am so happy that we were able to make up for this lapse. We hope to host you again soon for a five-star dining experience! Best, Ashley Castillo Director of Food & Beverage
   

   ¿Te fue útil?

5. J

   Jaqorya

   Atlanta3 reseñas

   5.0

   Comieron en 4 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 3

   The rooftop was closed when we went which was one of the reasons I wanted to go , but the food and service was great … will be back
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettRespuesta enviada hace 7 días

   Dear Jaqorya, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Ashley Castillo Director of Food & Beverage
   

   ¿Te fue útil?

6. LH

   LolitaH

   Georgia6 reseñas

   4.0

   Comieron en 2 de mayo de 2025

   1. Global 4
   2. Comida 3
   3. Servicio 5
   4. Ambiente 5

   More food options would be much appreciated. The venue is beautiful, but the limited menu is an eye sore.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettSe respondió el 4 de mayo de 2025

   Dear LolitaH, We appreciate your patronage and are delighted that you enjoyed your time with us overall. I've noted your recommendations regarding our menu, and we hope to serve you again. Sincerely, Ashley Castillo Director of Food & Beverage
   

   ¿Te fue útil?

7. D

   David

   Jacksonville1 reseña

   2.0

   Comieron en 29 de abril de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 1
   4. Ambiente 4

   Terrible Service. We ordered apps before meal. They were delivered and finished before we got our drinks. The bartender is a joke
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettSe respondió el 30 de abril de 2025

   Dear David, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for dining with us. Sincerely, Ashley Castillo Director of Food & Beverage
   

   ¿Te fue útil?

8. p

   preeti

   Orlando1 reseña

   1.0

   Comieron en 27 de abril de 2025

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 5

   Horrible service with servers who have crazy attitude! First the burger and fries did not come with ketchup and we had to ask for it twice for 25 mins while the food was cold and over. Finally it arrives and a few mins later the server brings in a bottle of ketchup with attitude saying here is your ketchup to go!!!!! Had to talk to the manager and he was apologetic but experience ruined! It will be hard to come back here again.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettSe respondió el 28 de abril de 2025

   Dear preeti, Thank you for your review. I'm sorry we didn't provide the high-quality service you deserve. This is not typical of our restaurant and staff, and we have addressed the issues you mentioned. We try to make each guest experience great, and we are sorry for falling short of this goal. Sincerely, Ashley Castillo Director of Food & Beverage
   

   ¿Te fue útil?

9. I

   Isabel

   Nueva York1 reseña

   1.0

   Comieron en 27 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   The worst experience I've ever had at a restaurant. The blond guy who served us was completely rude. We arrived at the restaurant a little after 1:30 pm. We ordered a bottle of wine and two appetizers, but when it came time to order our food, the waiter simply said, "The kitchen is already closed," and that it would reopen at 4 pm. Poor service. All of these comments about the place are completely true. It's a shame that such a beautiful place provides such disappointing service. The manager is a person who doesn't like his job. No one really likes their jobs. From the hostess to the manager, they work with such apathy that it leaves a lot to be desired. I always check the reviews of the restaurants I go to, but unfortunately I forgot to check them this time. You can find more information on Google. Everything they say is completely true.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettSe respondió el 28 de abril de 2025

   Dear Isabel, Thank you so much for taking the time to share your review. We strive to leave all our guests with a positive impression through exceptional service; I apologize for letting you down. Your feedback is important to us as it demonstrates how a simple lack of communication on our part can tarnish a guest’s opinion of our restaurant. I will share your reflections with our team. Sincerely, Ashley Castillo Director of Food & Beverage
   

   ¿Te fue útil?

10. J

    Jaida

    Atlanta2 reseñas

    2.0

    Comieron en 27 de abril de 2025

    1. Global 2
    2. Comida 3
    3. Servicio 3
    4. Ambiente 5

    Very very dim lighting and the service is subpar. The menu is limited which was to be expected but the food isn’t really that good other than the steak strips. Its really meant for drinks and rooftop aesthetics.
    

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    Overstory Rooftop Bar. - The Westin Atlanta GwinnettSe respondió el 4 de mayo de 2025

    Dear Jaida, I’m truly sorry to hear that your experience with our food and service didn’t meet your expectations. It’s great to know that you enjoyed our spirits and the rooftop views, though. Your feedback is incredibly valuable to us, and it helps us make the necessary improvements. We genuinely hope to have the opportunity to welcome you back in the future for a much more satisfying experience. Sincerely, Ashley Castillo Director of Food & Beverage
    

    ¿Te fue útil?