COA - Drake Oakbrook

Reseñas de COA - Drake Oakbrook de comensales del restaurante. Basadas en valoraciones recientes.

1. n

   neelu VIP

   Chicago5 reseñas

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great Tapas place. Food was excellent and cocktails are delicious! Beautiful outdoor space for dining with friends. Lot of options for vegetarians!!
   

   COA - Drake OakbrookRespuesta enviada hace 1 día

   Thanks for visiting us, neelu! We're thrilled to hear that you enjoyed our Tapas and found our cocktails delicious. We take pride in our outdoor dining space and we're glad you appreciated the options for vegetarians. We hope to see you again soon!
   

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2. L

   Laura

   Chicago1 reseña

   5.0

   Comieron hace 5 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 3

   Food was super authentic and delicious. I LOVED our server Christina, she was a delight. Didn’t love that we were the spot right by the bathroom people tended to congregate with their backsides towards us, which was a little irritating but other than that it was a perfect dinner!
   

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   COA - Drake OakbrookRespuesta enviada hace 1 día

   Hi Laura, We're thrilled to hear that you enjoyed your dining experience at COA! We can't wait to welcome you back for another delightful dinner soon! Best regards, COA
   

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3. C

   Christopher VIP

   Chicago7 reseñas

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Went back a second time to try different food. And it did not disappoint. Great options for everyone from tapas to entrees, Not your typical food in the best way possible. Even the tacos are out of this world! Going back again for sure!!
   

   COA - Drake OakbrookRespuesta enviada hace 1 día

   Thanks for the feedback, Christopher! We're thrilled to hear that you enjoyed your second visit to COA. We appreciate your support and look forward to welcoming you back for another memorable dining experience. Best wishes, The Management Team
   

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4. C

   Carmela VIP

   Chicago30 reseñas

   5.0

   Comieron en 8 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Wonderful! Peyton was are server and he was knowledgeable about the food and drink. Everything was delicious!
   

   COA - Drake OakbrookRespuesta enviada hace 1 día

   Hello Carmela, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at COA. It's always great to know that our team was knowledgeable about the menu. We appreciate your feedback and look forward to serving you again soon! Best regards, The Management Team
   

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5. D

   Dawn

   Chicago7 reseñas

   1.0

   Comieron en 6 de mayo de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 2

   My experience at COA (inside the Drake Hotel Oak Brook) was outrageous and dehumanizing. I have never been treated with such blatant disrespect and contempt at any restaurant… especially one claiming to be “upscale.” After spending over $100 dining and tipping 20%, I ordered two tacos to-go for lunch the next day. What I got was insulting — barely any meat, toppings missing, clearly slapped together with no care. When I tried to return them, I expected professionalism. Instead, I was met with hostility and rudeness that made it clear: this place punishes customers who dare to speak up. Manager Graciela Arias admitted the taco was poorly made but dismissed it like it was no big deal. Then staff member Samantha escalated things — treating me like I was a threat, ordering me to “back up” while I calmly showed them the food. She accused me of “invading her space” and called me “entitled”.. just because I expected edible food. I remained calm, respectful, and polite, but they treated me like I didn’t belong there. I asked for a refund or gift card just to resolve things quietly. They refused, told me to “just take the tacos,” and made it clear they wanted me gone. I left shaken and upset, threw away the food and my money, and called General Manager Gary Goralski immediately after. I left a message and waited days and still no call back, no apology, no accountability. Let’s be clear: this wasn’t about tacos. This was about stereotyping, belittling, and trying to intimidate a paying customer. The staff was hostile, management was indifferent, and the atmosphere was toxic. No one should be treated this way. I urge everyone: avoid COA Oak Brook at all costs. Speak up, report places like this, and demand better treatment. I will never return and no one else should have to go through what I did.
   

   COA - Drake OakbrookRespuesta enviada hace 5 días

   Hello Ms. LaDawn, We're really sorry to hear about your experience at COA. We take your feedback seriously and we're disappointed to hear that you felt mistreated. We strive to provide a welcoming and respectful environment for all our guests, and we're sorry that we fell short in your case. We assure you that your concerns have been passed on to the appropriate team members for review. Best regards, The Drake Oak Brook
   

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6. C

   Carole

   Chicago5 reseñas

   3.0

   Comieron en 5 de mayo de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 3

   Went for Cinco de Mayo. The Marqurita's were small and not very good. the service was slow and half of my order was never served. when we got the individual bills, we all had service charges and the person with the lowest bill got an extra service charge. Her bill was $12 and added on was $4 in service charges. We all thought that was outrageous. Don't think we would go back. Our waitress was great. she was working alone and I think that might have contributed to my missed soup. Also to the slow service.
   

   COA - Drake OakbrookSe respondió el 7 de mayo de 2025

   Hello Carole, Thank you for taking the time to share your experience at COA. We're sorry to hear about the issues with your meal and the service charge. We always aim to provide top-notch service and it seems we fell short during your visit. Your feedback is invaluable and we will certainly address these issues. We hope you'll give us another chance to make it right. Best regards, COA - Management Team
   

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7. H

   Hannah

   Chicago4 reseñas

   5.0

   Comieron en 4 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great options for tapas. Perfect sizes for sharing. The sangria and cocktails were amazing.
   

   COA - Drake OakbrookRespuesta enviada hace 1 día

   Hi Hannah, Thank you so much for your glowing review! It's great to know our sangria and cocktails hit the mark. We always strive to provide a great experience for our guests, and your feedback is a testament to our efforts. We look forward to welcoming you back to COA! Best regards, The Management Team
   

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8. C

   Corey

   Chicago1 reseña

   5.0

   Comieron en 4 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Phenomenal food phenomenal service. The server Moses was absolutely phenomenal.
   

   COA - Drake OakbrookSe respondió el 7 de mayo de 2025

   Hello Corey, Thank you so much for your glowing review! We are thrilled to hear that you enjoyed both our food and service at COA. It's always our aim to provide a wonderful dining experience and it sounds like we hit the mark with you. We truly appreciate your kind words and we look forward to welcoming you back soon. Best Regards, The Management Team
   

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9. T

   Tashi

   Chicago3 reseñas

   5.0

   Comieron en 3 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   This was an impromptu outing. Our waiter Peyton was phenomenal, attentive, & knowledgeable of the menu. The food came out with good timing, drinks were tasty, & the staff overall were very friendly. I would definitely return.
   

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   COA - Drake OakbrookSe respondió el 7 de mayo de 2025

   Hi Tashi, We're thrilled to hear that you had a wonderful experience at COA! We strive to make every visit a pleasant one, and your kind words are a testament to our efforts. We look forward to welcoming you back soon! Best, COA - Management Team
   

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10. J

    JOHN VIP

    Chicago25 reseñas

    4.0

    Comieron en 2 de mayo de 2025

    1. Global 4
    2. Comida 4
    3. Servicio 5
    4. Ambiente 4

    I always enjoy this place. The food is decent and plentiful. Service was very attentive, Peyton was a great server. The place was busy, loud, and as such, it was tough to get our servers' attention. But when we got it it was great. Always a good to with friends.
    

    COA - Drake OakbrookSe respondió el 3 de mayo de 2025

    Thanks for the feedback, John! We're thrilled to hear that you always enjoy your visits with us. It's great to know you enjoyed Peyton's service, although we do apologize for the noise and the difficulty in getting his attention. We appreciate your patience and understanding in that regard. We look forward to seeing you again soon!
    

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