JoJo's ShakeBAR - Scottsdale

Commentaires sur le restaurant JoJo's ShakeBAR - Scottsdale de personnes qui y ont mangé. Selon des cotes récentes.

1. D

   Derek

   Phoenix 6 commentaires

   3.0

   Y est allé le 11 mai 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 5
   4. Ambiance 4

   Did the prepay reservation for Mother’s Day brunch. Did not feel the value was there. Spent over $200 in total and don’t believe we received the value. Would have been better just ordering off menu. Very loud. Food was ok. Have had better burgers, fish sandwich, wrap. The baked French toast was the best of all we ate. Got a Girl Scout cookie shake. Marshmallow in smore was like rubber. Cool place but not worth price.
   

   JoJo's ShakeBAR - ScottsdaleA répondu le 12 mai 2025

   Hi Derek, Thank you for your honest feedback. We're sorry to hear the Mother's Day brunch didn't meet your expectations, especially considering the cost. We truly appreciate you pointing out what stood out (like the baked French toast) as well as where we missed the mark. Your comments will be shared with our team so we can continue to improve the experience for future guests.
   

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2. C

   Christopher

   Phoenix 1 commentaire

   5.0

   Y est allé le 11 mai 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   What truly made the visit exceptional was the service. The waitress/bartender “Jen” was friendly, attentive, and made sure we felt welcome from the moment we walked in. She had great recommendations and checked in without being overbearing. The entire vibe of the place was positive, hip hop, and full of personality. If you’re looking for a spot that nails three boxes at once’s, that’s “vibes, flavor, and hospitality, JoJo Shake Shack is it. Will definitely be coming back! We did not catch the red haired girls name at the front with nose piercing but she was extremely nice to my girl for mother’s day. Also, she was thoughtful & considerate about the time it would take to make the flower gift while it was becoming so busy. I mean, the kids lace was so busy by 12 it was packed but that girl still made time for my girl. PS: GET THE FRENCH TOAST! Lastly, the manager who we did not catch his name but was very on point.
   

   JoJo's ShakeBAR - ScottsdaleA répondu il y a 7 jours

   Hi Christopher, Wow - thank you so much for this amazing review! We’re beyond grateful you took the time to share such thoughtful feedback. Jen will be so happy to hear your kind words, and we’ll make sure the rest of the team-including our incredible front host and manager- see your shoutouts too. It means the world to know you felt the love, the vibes, and the flavor all in one visit. That’s exactly what we strive for at JoJo’s! We can’t wait to welcome you back soon!
   

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3. J

   Joseph

   Las Vegas4 commentaires

   5.0

   Y est allé le 11 mai 2025

   1. Cote globale 5
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   The shakes were amazing and the service was even better. We had a great time and will probably be visiting again.
   

   JoJo's ShakeBAR - ScottsdaleA répondu le 12 mai 2025

   Thanks for visiting us, Joseph! We're thrilled to hear that you had a great time at JoJo's ShakeBAR - Scottsdale. It's wonderful to know that our shakes and service met your expectations. We always strive to provide the best for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back soon!
   

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4. D

   Diana

   Chicago 7 commentaires

   3.0

   Y est allé le 5 mai 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 4
   4. Ambiance 5

   Super cute and trendy definitely great for Taurus and people wanting a lot of Instagram pics
   

   JoJo's ShakeBAR - ScottsdaleA répondu le 9 mai 2025

   Hi Diana! Thanks so much for the love! We're all about the vibes, the photo ops, and making your visit as fun as possible. Hope to see you back soon for more sweet moments and Instagram-worthy treats!
   

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5. a

   alison

   Phoenix 32 commentaires

   5.0

   Y est allé le 27 avril 2025

   1. Cote globale 5
   2. Nourriture 4
   3. Service 5
   4. Ambiance 4

   As having grown up an 80s teenager the sense of nostalgia was so fun. The Gold Digger Shake and New Yorker were so good! I even had enough to bring home for leftovers.
   

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   JoJo's ShakeBAR - ScottsdaleA répondu le 28 avril 2025

   Hi Alison! Thank you so much for the great review! We’re so glad the 80s nostalgia brought back some fun memories for you. We’re also thrilled to hear you loved the Gold Digger Shake and New Yorker! It’s always a win when you have leftovers to enjoy later. Hope to see you back soon for more delicious food and good vibes!
   

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6. A

   Alyssa

   Unspecified1 commentaire

   5.0

   Y est allé le 25 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great place to hang out! Very friendly staff and great food.
   

   JoJo's ShakeBAR - ScottsdaleA répondu le 1 mai 2025

   Hi Alyssa, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at JoJo's ShakeBAR - Scottsdale. It's always a pleasure to know that our friendly staff and great food are appreciated by our valued guests like you. We strive to provide an exceptional dining experience and your feedback helps us to do just that. We look forward to welcoming you back soon for another great time!
   

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7. C

   Cassi

   Phoenix 2 commentaires

   2.0

   Y est allé le 20 avril 2025

   1. Cote globale 2
   2. Nourriture 3
   3. Service 1
   4. Ambiance 4

   Worst experience! The service was absolutely terrible. We were ignored the majority of our visit and were there for 3 hours!!!! I paid a lot of money for this experience for my family and forced to pay a 20% gratuity on 2 separate bills for the worst service I have ever had. To just sit there and watch every table around you be taken care of. Tables coming in after you and leaving before you. While we just sat there watching our sever walk by us multiple times and not even acknowledging our existence. Our drinks sat at the bar for a good 15 minutes before someone even thought to bring them over . Our milkshake sat at the milkshake bar and we’re melting before we even got them. I had to remind our server I paid for this experience at least a dozen times. It took asking our server and 2 other employees before we got any help in getting our stupid eggs. Then the cherry on top the server tried to charge me for 2 more people we didn’t ever have. I had to prove to him that I paid for the 6 I had. Ignored and then accused! Worst experience! Saddest part I have been to JoJo before and didn’t have this experience and that is why I brought my family. HUGE mistake and I won’t be returning.
   

   JoJo's ShakeBAR - ScottsdaleA répondu le 24 avril 2025

   Hi Cassi, We’re truly sorry to hear about your recent experience—it’s incredibly disappointing to know we let you and your family down, especially after you chose to return and share JoJo’s with them. That means a lot, and we hate that it didn’t live up to what it should’ve been. What you described is not the level of service we stand for. Being ignored, delayed, and then not listened to is completely unacceptable. We take your feedback seriously and are addressing this with our team to ensure it doesn’t happen again. We’d love the chance to connect with you directly and make this right. Thank you for taking the time to share this—we value your honesty and are committed to doing better.
   

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8. J

   Joanne

   Detroit 4 commentaires

   3.0

   Y est allé le 19 avril 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 2
   4. Ambiance 2

   Decor is somewhat inappropriate for kids yet it is supposed to be for kids… restroom decor is not appropriate… this place can’t decide who they are trying to attract there. Service was fair although they tried Won’t go back
   

   JoJo's ShakeBAR - ScottsdaleA répondu le 22 avril 2025

   Thank you for your honest feedback—it’s truly appreciated. We’re sorry to hear that the decor and overall vibe didn’t align with your expectations. We aim to create a playful, nostalgic space that’s fun for all ages, but it’s clear we may have missed the mark in your experience. We also understand that the restrooms and certain design choices may not have felt family-friendly, and that’s something we’ll definitely take a closer look at. It’s important to us that every guest—especially families—feels comfortable and welcome. Thank you again for sharing your thoughts. We’re always working to improve, and your input helps guide that process.
   

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9. MW

   MaryW

   Los Angeles4 commentaires

   3.0

   Y est allé le 17 mars 2025

   1. Cote globale 3
   2. Nourriture 2
   3. Service 3
   4. Ambiance 5

   Food was mediocre at best, but shake was AMAZING! Went in for a friend’s bday. Cute place, but help needed in the food dept for sure!
   

   JoJo's ShakeBAR - ScottsdaleA répondu le 18 mars 2025

   Thank you for your feedback! We're so happy to hear you loved the shake and enjoyed the atmosphere! We’re sorry the food didn’t meet your expectations, but we truly appreciate your thoughts as we strive to improve every aspect of the experience. We hope you’ll give us another chance to wow you with both the food and the shakes next time!
   

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10. OT

    Client d'OpenTable VIP

    Phoenix 3 commentaires

    2.0

    Y est allé le 16 mars 2025

    1. Cote globale 2
    2. Nourriture 3
    3. Service 3
    4. Ambiance 2

    Menus were sticky as was the table we sat at. Bathrooms were not well kept and attention was overdue. Soft pretzel appetizer came cold but thankfully kitchen replaced with a fresh hot one. Entrees were all good and satisfying. It was my birthday which I had indicated on the reservation but staff never made mention of it. Our waitress failed to enter my shake order and forgot about it so I left disappointed as that was my birthday treat. Gratuity was included because we were a party of 6, but I felt like the experience wasn’t deserving.
    

    JoJo's ShakeBAR - ScottsdaleA répondu le 20 mars 2025

    Hi, Thank you for sharing your feedback with us. We’re truly sorry that your birthday celebration didn’t go as smoothly as it should have. It’s disappointing to hear that the atmosphere and service didn’t meet your expectations, especially when it comes to your shake order and the lack of recognition for your special day. We sincerely apologize for the inconvenience caused by the sticky menus and table, as well as the missed details around your birthday and shake order. Your experience is not reflective of the high standards we strive to maintain, and we’re addressing these issues with our team to ensure they don’t happen again. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance to make it right.
    

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