Sugar Factory - Miami Beach

Sugar Factory - Miami Beach reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Courtney

   New York City9 reviews

   2.0

   Dined on May 23, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Not like other Sugar Factory restaurants I have been to. This is VERY small. Food was decent at best. Would not go back or recommend.
   

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2. K

   Krystal

   Miami1 review

   1.0

   Dined on May 17, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   My visit to Sugar Factory Miami was unfortunately very disappointing. The menu listed online was completely different from what was offered in-store, which was frustrating after planning a special birthday celebration for two 8-year-olds. The experience was not at all as advertised and felt extremely overpriced for what we received. Surprisingly, there was no kids’ menu, which is odd for a place that clearly markets itself to families and children. We weren’t allowed to make basic substitutions like swapping fries for a side salad even with an upcharge. We drove an hour each way expecting something special, but it was absolutely not worth the trip. The $30 rainbow sliders for kids came with no sides, which is outrageous. The popular smoking drinks were priced between $33 and $43 way too large for children and more of a gimmick than anything enjoyable. To top it off, a single slice of cheesecake cost $19. I’m from NYC and have no issue paying for quality food and a fun experience, but this definitely was not it. Overall, it was a huge letdown, and I won’t be returning.
   

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3. A

   Annette

   Miami6 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience here was very good. I enjoyed the ambience and food was very delicious . The   customer service was great . The only thing that I did not like about this place was the drinks. The drinks were overpriced and honestly didn’t taste much of the liquor more like juice to me . I try 3 different drink for the $39 special all taste like h Juice do not recommend the drinks here .
   

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4. N

   Nisreen

   Washington DC10 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A very fun place .. food was great for the kids and for their parents! And the service was lovely!
   

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5. J

   Jodi VIP

   Fort Lauderdale15 reviews

   1.0

   Dined on April 3, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   No dry ice for drinks. Food was horrible. Restaurant was run down.
   

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6. K

   Kelly

   Miami1 review

   1.0

   Dined on March 29, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible the food and the service was very bad, half of the menu wasn’t available because chef was sent to the new Factoria de Azucar and not one plate was hot or fresh.
   

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7. OT

   OpenTable Diner

   Las Vegas11 reviews

   5.0

   Dined on March 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent ambience!! The food amazing , the service 5 star !! I strongly recommend Sugar Factory -Miami Beach
   

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8. N

   Nicholas

   Miami1 review

   1.0

   Dined on March 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Servers were having a conversation through the duration of the meal. I had to ask the lady cleaning the tables to gather the servers attention. My burger came out fine but the breading was soggy.
   

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9. D

   Dana VIP

   New York City14 reviews

   1.0

   Dined on March 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Awful food. No juices for kids, no beers/wine. The sliders meat was shoe sole quality. Everything on the menu is very high calorie - focus on taking patrons down the diabetes path.
   

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10. A

    Ashley

    Ottawa3 reviews

    4.0

    Dined on March 7, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was fantastic and our service was amazing!!! Some guests that were there were really loud and made it hard to enjoy our time but the staff moved us to another area with out us asking and we fully enjoyed the rest of our dinner !! Good job sugar factory!!
    

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