Sugar Factory - Time Square

Reseñas de Sugar Factory - Time Square de comensales del restaurante. Basadas en valoraciones recientes.

1. K

   Karen

   Detroit3 reseñas

   3.0

   Comieron hace 6 días

   1. Global 3
   2. Comida 2
   3. Servicio 3
   4. Ambiente 3

   Food was okay (omelette was greasy and not great). Server warned that orange was not fresh but from a machine, which was fine. But what got served was undrinkable. Also added 20% gratuity to a party of 1. I've never seen that before.
   

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2. K

   Kennedy

   Tulsa1 reseña

   1.0

   Comieron hace 6 días

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 4

   Wait staff was not attentive. Drinks ordered before food came out after we were finished eating.
   

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3. J

   Jennifer

   Nueva York1 reseña

   3.0

   Comieron hace 7 días

   1. Global 3
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Our server Warren was fantastic and the food was great, but I will probably never eat there again just because they had the music way too loud. You could not carry a conversation with your dinner party and it was hard to talk to the server. If they lowered the music a touch it would have been a much better experience. Other than that it had a cool vibe.
   

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4. S

   Sye

   Nueva York1 reseña

   5.0

   Comieron hace 7 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   My daughter had a wonderful Birthday Experience and looks forward to coming back.
   

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5. N

   Noemi

   Nueva York1 reseña

   3.0

   Comieron hace 7 días

   1. Global 3
   2. Comida 2
   3. Servicio 2
   4. Ambiente 4

   Hostess was sweet bubbly and gracious loved her from the phone until we were seated, the waitress was not it, her overall demeanor was ehhh. Food was bland but the music was nice.
   

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6. C

   Carrie

   Poconos1 reseña

   2.0

   Comieron en 7 de mayo de 2025

   1. Global 2
   2. Comida 1
   3. Servicio 3
   4. Ambiente 5

   The insane chocolate brownie milkshake was delicious and beautiful. Everything else was disappointing. There was a long hair in my salad, two flies in my son’s water cup, and the rainbow sliders were small, dried out hockey, pucks with barely any cheese and two out of the five did not even have the fried onions. It took me almost 20 minutes to get my glass of water refilled at one point and the restaurant was not busy. Typically I would’ve complained in the moment, but we were celebrating my son and I did not want to disappoint him by bringing attention to the subpar food and service
   

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7. K

   Kevin

   Nueva York6 reseñas

   3.0

   Comieron en 4 de mayo de 2025

   1. Global 3
   2. Comida 2
   3. Servicio 1
   4. Ambiente 4

   Hostess took 5 minutes to greet us and then wasn’t apologetic or even nice about it. Service was quick but food was just ok at best. I asked for a medium well burger and it was well done and very dry. Waited 10 minutes for my daughter’s birthday ice cream, which the extra long wait ruined the surprise. 3 stars for our experience is generous.
   

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8. S

   Sandy VIP

   Nueva York45 reseñas

   3.0

   Comieron en 4 de mayo de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 1
   4. Ambiente 2

   While the food was good, and drinks and desserts amazing, the service was awful. We waiting a long time for everything that was ordered. We never even got napkins and silverware, without having to ask for it. It is a popular birthday spot and the noise level is very loud. Would not necessarily recommend.
   

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9. S

   Susan VIP

   New Jersey21 reseñas

   4.0

   Comieron en 4 de mayo de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 4

   Took my daughter for breakfast at 10am before a 1pm Broadway show around the corner at the Lyric Theater. It was quiet, service was friendly and quick and the food was good. The upstairs opens at 11 if you have your heart set on sitting up there, but we enjoyed taking pics with no one there. Was happy that we still had extra time to explore Times Square one block away too.
   

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10. T

    Tanya

    Nueva York1 reseña

    2.0

    Comieron en 3 de mayo de 2025

    1. Global 2
    2. Comida 1
    3. Servicio 2
    4. Ambiente 4

    Food came out wrong they never acknowledged my daughters birthday which was the whole reason we went and I had it on reservation 2mths prior- very disappointing
    

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