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Sugar Factory – Philadelphia, Philadelphia, PA

Sugar Factory – Philadelphia

3.2
3.2
574 Reviews
$30 and under
American
Welcome to Sugar Factory – Philadelphia!

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2 people

7:00 PM


Booked 12 times today
Private dining

Private dining

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View details

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Comfort Food, Dessert

  • Hours of operation

    Sat 12:00 pm–12:00 am Sun 12:00 pm–10:00 pm Dinner Mon, Wed, Thu 12:00 pm–10:00 pm Fri 12:00 pm–11:00 pm

  • Phone number

    (215) 977-4993

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Business Casual

  • Private party facilities

    Located in Midtown Village at 1216 Chestnut St., the two story, 187-seat, restaurant is the 25th location of the internationally recognized brand, which has brought its decadent dishes, sweets and treats to guests around the world for over a decade.

  • Private party contact

    Our Private Event Coordinator : (215) 627-1049

What 574 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.2
3.2 based on recent ratings
  • 3.2Food
  • 3.3Service
  • 3.6Ambience
  • 2.8Value

NoiseModerate

Loved For

  • Philadelphia

    Kid Friendly

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  1. LR

    LetishiaR

    1 review

    1.0

    1 review

    Dined on September 15, 2022

    overall1food1service1ambience1
    Host had good customer service Waitst was trying another waitst and she spilled my drink on me food was ok was looking forward to the menu I saw online but they changed it to only burger fries and wings such a beautiful place was expecting more
  2. JC

    JoeC

    Philadelphia

    15 reviews

    vip
    2.0

    15 reviews

    Dined on September 11, 2022

    overall2food1service4ambience4
    Service was ok, drinks were good, food was not and the restaurant is filthy. The bathrooms were disgusting. Flies everywhere. I can only imagine it’s a matter of time before the board of health shuts them down.
  3. CS

    CieraS

    Philadelphia

    4 reviews

    vip
    1.0

    4 reviews

    Dined on September 11, 2022

    overall1food1service2ambience1
    Food was cold , service was horrible
  4. OT

    OpenTable Diner

    Philadelphia

    3 reviews

    1.0

    3 reviews

    Dined on September 11, 2022

    overall1food1service1ambience1
    I made reservations with the coordinator for my bday for 20 people. When I get their they decide to tell me that if my whole group is not there to order they food by 10:30 we won’t be able to eat. Terrible how they conduct business here and they messed my bday up for me.
  5. JS

    JocelynS

    1 review

    3.0

    1 review

    Dined on September 10, 2022

    overall3food3service2ambience1
    one of the worst services of my life. milkshakes took over an hour and nobody cared.
  6. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    5.0

    2 reviews

    Dined on September 10, 2022

    overall5food3service5ambience5
    Had a great time. I really enjoyed it.
  7. A

    Anthony

    1 review

    2.0

    1 review

    Dined on September 7, 2022

    overall2food1service5ambience3
    I appreciate that the food was hot, I only like the onion rings, its hard to get a hamburger wrong, but it was mostly toppings and very little beef. Who ever thought severing a ice cream Sunday in a tall beer mug obviously didn't think that concept through.. You can't get to ice cream until u eat though all the whip cream.. some people would like a combination of the both... the spoon is too short to reach bottom of the glass... so ur hand gets messy...
  8. OT

    OpenTable Diner

    Philadelphia

    1 review

    4.0

    1 review

    Dined on September 5, 2022

    overall4food3service5ambience4
    It was my daughter’s 7th birthday and even though the servers were short staffed, they let us know as soon as we arrived and the service was still immaculate. Food and drinks came out in a good time and my daughter loved the birthday song and ice cream.
  9. MA

    MARKITAR

    Las Vegas

    2 reviews

    1.0

    2 reviews

    Dined on September 3, 2022

    overall1food1service1ambience1
    Second time coming here and I have to say I think it’s best for Sugar Factory in Center City to reconsider their business here. I was very disappointed as they had a limited menu so me and my party left. I will say both times I attended this location, the waiters have been honest about the establishment there. I wouldn’t waste my time going here. Get better quality service with much to offer at another business.
  10. P

    Polly

    1 review

    3.0

    1 review

    Dined on September 2, 2022

    overall3food1service1ambience2
    Food was not good, drink was cool, tables were too crowded, service was terrible.
  11. T

    Teee

    Philadelphia

    1 review

    2.0

    1 review

    Dined on August 28, 2022

    overall2food3service2ambience4
    Call waiters and waitresses dancing instead of taking orders. Full came out late and the waitresses always kept apologizing, staff way too young to have a good time at this place
  12. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on August 27, 2022

    overall3food5service1ambience2
    The food took to long to come out and they didn’t have what I wanted.
  13. OT

    OpenTable Diner

    Philadelphia

    7 reviews

    vip
    3.0

    7 reviews

    Dined on August 25, 2022

    overall3food3service3ambience4
    It was just basic food.
  14. MI

    MsIndy

    Orlando

    4 reviews

    5.0

    4 reviews

    Dined on August 23, 2022

    overall5food5service5ambience5
    Chicken and waffles were really good. The watermelon piña colada was amazing. My server Sophia was excellent. Very attentive, answered all of our questions, and made our reservation fun.
  15. AM

    AllisonM

    Philadelphia

    1 review

    vip
    5.0

    1 review

    Dined on August 22, 2022

    overall5food5service5ambience5
    We celebrated a birthday here and it was the perfect place. The food was great as well as the service. We will be back again!
  16. CO

    COLLEENZ

    Philadelphia

    1 review

    5.0

    1 review

    Dined on August 17, 2022

    overall5food5service5ambience5
    We enjoyed our night. Celebrated my daughter’s 16th Birthday.
  17. NG

    NicoleG

    Philadelphia

    1 review

    5.0

    1 review

    Dined on August 16, 2022

    overall5food5service5ambience3
    Drinks are fun but pricey. Everything was good and service was excellent.
  18. AM

    AlexisM

    Philadelphia

    1 review

    5.0

    1 review

    Dined on August 14, 2022

    overall5food5service5ambience5
    I would definitely recommend this place to a friend. The staff helped end my daughters day on a special note.
  19. OT

    OpenTable Diner

    Philadelphia

    4 reviews

    4.0

    4 reviews

    Dined on August 14, 2022

    overall4food3service4ambience4
    We celebrated my 7yr old daughter’s birthday dinner here and it was a really fun experience! Perfect place for a celebratory event! Cool drinks and decent food. We were disappointed they were out of the rainbow sliders and a few other items, but figured something else out. Service was good and our food came out quickly!
  20. A

    Astew

    Philadelphia

    7 reviews

    vip
    3.0

    7 reviews

    Dined on August 14, 2022

    overall3food2service3ambience2
    Food is horrible and over priced … dead bugs on the booth walls. The pullers holding the tables up are so large there’s no foot room. Had to ask for silverware. (After food arrived) drinks are horrible and over priced …. Very basic !!!!
  21. E

    Elizabeth

    Philadelphia

    12 reviews

    vip
    4.0

    12 reviews

    Dined on August 14, 2022

    overall4food3service5ambience4
    Service was great. My niece ordered chicken penne Alfredo. That was really good. However i received the wrong order. I ordered hanger steak with fries and got skirt steak with white rice & beans and plaintains. They never changed my order. They just bought out the side of fries. I know the difference between a skirt steak and a hanger steak that’s why i ordered it. They also charged me for the hanger steak which is supposed to be a thicker cut of steak but i never got it. Either way i did not like the skirt steak they gave me at all. It lacked flavor big time. Honestly might be the worst steak I’ve had in quite some time. But my niece enjoyed herself it was her birthday. I’ve had other stuff from the menu so I just know not to order that again. But they need to be mindful and give people the correct order. I didn’t bother saying anything because i didn’t want to ruin my time with my niece on her birthday but please don’t think people don’t know the difference. And you charging more for it so give people what they ordered or just say you don’t have it. Anyway the blueberry mojito was good and the fries were good too.
  22. JL

    JayLM17

    Philadelphia

    5 reviews

    3.0

    5 reviews

    Dined on August 13, 2022

    overall3food2service2ambience3
    They were out of menu items at 5:30pm on a Saturday night. Wait staff was kind but seemed very disorganized. 20% gratuity I’d added automatically, which isn’t right. $39 for non alcoholic version of the fun drinks? Wildly overpriced.
  23. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    3.0

    2 reviews

    Dined on August 13, 2022

    overall3food2service2ambience1
    They didn’t have 2 appetizers and the seating is so close it’s like cafeteria I’m basically eating dinner with the whole restaurant at one big table. They also add mandatory 20% gratuity which is fine for larger parties but it was just 2 of us. We should of just went to del friscos because we spent the same thing we would of spent there.
  24. SM

    ShannaM

    Philadelphia

    3 reviews

    2.0

    3 reviews

    Dined on August 13, 2022

    overall2food1service1ambience4
    The ambiance was nice. The walls, tables, and bathroom could have used some cleaning and touching up. The music was turned up very loud 2 times during our visit. The watermelon patch goblet was great. Very good but can be shared with 2 people. I was brought the wrong order at first but it was rectified quickly. The food was lukewarm and tasted like it came out of a frozen bag. Our dessert, the cookie jar sundae, came out without caramel or hot fudge. Not sure what kind of sundae comes without toppings. We had to ask for our waiter and discovered she left. Not sure how long we would have sat there until someone noticed. When I told the new waiter we did not get the toppings on our sundae, he asked if I wanted to speak to the manager. The manager came over and told me he would discount the dessert. I figured he would take it off completely but he took half the price off. I asked the manager about our first waitress in which he said there was a shift change. Not sure why they didn’t notify us of that. 20% is included in your bill which o know a lot of places do now. However, with the prices here, I would expect better food and better service.
  25. AB

    AmandaB

    Atlantic City

    1 review

    5.0

    1 review

    Dined on August 12, 2022

    overall5food5service5ambience5
    I had my bday party there and everything was fantastic! Our waiter was really nice and patient with us. We will definitely be back!
  26. s

    satreiaw

    Philadelphia

    1 review

    1.0

    1 review

    Dined on August 11, 2022

    overall1food1service1ambience1
    It was my birthday and they did not have any of the food that was on the menu so I couldn’t get anything that I really wanted
  27. Y

    Yucky

    Philadelphia

    1 review

    1.0

    1 review

    Dined on August 11, 2022

    overall1food2service3ambience1
    Long wait for food, 75% of food out of stock, cost too high considering all the negatives. They had just reopened after closing for a week but they should have waited until they were stocked and decor was ready before reopening. Just not worth it.
  28. OT

    OpenTable Diner

    Philadelphia

    1 review

    3.0

    1 review

    Dined on August 3, 2022

    overall3food5service4ambience5
    It took a long time to bring out the things I ordered
  29. JL

    JenniferL

    Philadelphia

    1 review

    4.0

    1 review

    Dined on August 2, 2022

    overall4food5service4ambience5
    We had a lovely time. Service was a bit slow, but not terrible. Would definitely recommend to others!
  30. AN

    ANicoleH

    Philadelphia

    1 review

    2.0

    1 review

    Dined on August 1, 2022

    overall2food2service1ambience2
    Beyond unsatisfactory for this place. We were celebrating our anniversary and wanted to treat ourselves to this place. Priced way to high for low quality food. Was hoping for a better experience. We waited 30 mins for an ice cream sundae and it wasn’t even busy. The waitress even told us that she could probably get it comped. Then when the bill came she said all you can do is 20%. We asked for it to be removed because at that point we didn’t even want it since our children were already done with their milkshake and waiting on us. Should’ve given us to go cups and we made our own“milkshakes “. Very upsetting to spend over $200 it was not worth it o top of the 20% gratuity. The staff did not deserve that high of a gratuity. We will def not be coming back to this one.
  31. OT

    OpenTable Diner

    San Francisco

    1 review

    1.0

    1 review

    Dined on July 31, 2022

    overall1food2service1ambience1
    The kitchen staff didn’t know how to make a few of the items we were ordering such as pancakes.
  32. VM

    VaughnM

    Philadelphia

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience5
    had a lot of fun very good food I definitely recommend the firecracker shrimp stir fry if you love spicy food and the watermelon goblet drink it is so tasty and I love the watermelon candy slices in it the atmosphere is beautiful and the music is hip hop of today just became my favorite place
  33. K

    Khaylah

    Philadelphia

    1 review

    5.0

    1 review

    Dined on July 30, 2022

    overall5food5service5ambience5
    Had a wonderful night, food is good, staff are amazing
  34. KS

    KristenS

    New England

    2 reviews

    4.0

    2 reviews

    Dined on July 30, 2022

    overall4food5service4ambience5
    Great experience. A little rough start because someone said they were me when they called my name and stole my reservation. But the restaurant sat us quickly once we figured it out.
  35. CB

    ConsuelaB

    Philadelphia

    1 review

    1.0

    1 review

    Dined on July 30, 2022

    overall1food1service1ambience3
    Definitely Overpriced and Overrated! The waitress had too many tables which resulted in one of her tables leaving. My cookie was burned and brick hard. Horrible first experience
  36. T

    Tamir

    New York Area

    1 review

    2.0

    1 review

    Dined on July 30, 2022

    overall2food1service4ambience1
    Too loud to hear yourself talk. My chicken stir fry was dry…yes, dry chicken stir fry. It’s very beautiful if you wanna take pictures. Drinks are great too, well worth the money.
  37. TR

    TrishR

    Philadelphia

    2 reviews

    1.0

    2 reviews

    Dined on July 30, 2022

    overall1food2service1ambience2
    Very slow and inattentive service, flies everywhere, drain issues in floor of bathroom — definitely not what we anticipated.
  38. OT

    OpenTable Diner

    Pittsburgh

    2 reviews

    1.0

    2 reviews

    Dined on July 29, 2022

    overall1food2service1ambience1
    Our desserts were okay but way, WAY overpriced. Our service was not great and I could see that the service around us was terrible. The floor had trash on it. People were rude and the employees clearly did not take pride in their jobs. They were out of so many things… just an overall negative experience. We came, we saw, and we’ll never be back again. Oh and automatic 20% gratuity - no wonder the service is crap. There’s no incentive for a job well done!
  39. P

    Peaches

    Philadelphia

    1 review

    1.0

    1 review

    Dined on July 28, 2022

    overall1food2service1ambience1
    This location gives Philly a bad name. I made reservations for my mom’s birthday & we got sat at a table right by the bathroom. We waited awhile for our order to be taken then waited even longer for our food order to be taken. Once we got our drinks, gnats began to fly around our table, appetizers, and drinks. We ended up moving to the booth next to us because that’s how bad it was. The waiter took our order once we moved to another table. We waited for our food while swatting gnats and over an hour had passed since we got there. We ultimately decided to leave and cancel our order to go to another place instead. We ordered, a hot chocolate, two alcoholic drinks, and a non-alcoholic drink. The bill came out to $90 for four drinks. We also ordered two appetizers but they ended up taking those off the bill for the inconvenience. Also the total charges an extra 20% that goes to its servers. When I made reservations I made sure to let them know it was for a birthday. It was overpriced and disappointing to say the least.
  40. f

    foodlover03012014

    Philadelphia

    19 reviews

    5.0

    19 reviews

    Dined on July 26, 2022

    overall5food5service5ambience4
    Awesome nught out with my sisters. Food was good and our server was very nice and friendly

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory – Philadelphia is rated 3.2 stars by 574 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 12 times today
Google Map for Sugar Factory – Philadelphia

1216 Chestnut St, Philadelphia, PA 19107-4805

Additional information

  • Neighborhood

    Center City

  • Hours of operation

    Sat 12:00 pm–12:00 am Sun 12:00 pm–10:00 pm Dinner Mon, Wed, Thu 12:00 pm–10:00 pm Fri 12:00 pm–11:00 pm

  • Cuisines

    American, Comfort Food, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    Street Parking

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Entertainment, Full Bar, Late Night, Weekend Brunch, Wine

  • Phone number

    (215) 977-4993

  • Private party facilities

    Located in Midtown Village at 1216 Chestnut St., the two story, 187-seat, restaurant is the 25th location of the internationally recognized brand, which has brought its decadent dishes, sweets and treats to guests around the world for over a decade.

  • Private party contact

    Our Private Event Coordinator : (215) 627-1049

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