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Sugar Factory - Detroit, Detroit, MI

Sugar Factory - Detroit

3.4
3.4
535 Reviews
$30 and under
American
Coming Soon!

Make a reservation

2 people

7:00 PM


Booked 192 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Dessert, Bar / Lounge / Bottle Service

  • Hours of operation

    Mon–Fri 11:00 am–11:00 pm Sat, Sun 10:00 am–11:00 pm

  • Phone number

    (947) 219-0700

  • Dress code

    Smart Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    our Private Dining Coordinator: (855) 518-1286

What 535 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.4
3.4 based on recent ratings
  • 3.3Food
  • 3.5Service
  • 3.9Ambience
  • 3.1Value

NoiseEnergetic

Loved For

  • Detroit / Eastern Michigan

    Kid-friendly

  • Detroit / Eastern Michigan

    Most Booked

  • Detroit

    Kid-friendly

  • Detroit

    Most Booked

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Filters

  1. TP

    TrineiceP

    Detroit

    1 review

    1.0

    1 review

    Dined 1 day ago

    overall1food1service1ambience1
    I wouldn’t recommend for a family. Vulgar music is played. The food wasn’t hot because the whole staff was to busy singing happy birthday and doing dance routines a million times which made my bun soggy. The drinks were sour. Over priced, no changing table in the restroom. Just bad
  2. QT

    QuiraT

    1 review

    2.0

    1 review

    Dined 1 day ago

    overall2food3service2ambience2
    I was seated at a good time, but our waiter had to wait on several tables which made us have to wait a long time for drinks and food. The food wasn’t hot it was cold, but it wasn’t bad. The alcoholic drinks taste like non-alcoholic drinks. The music gets really loud and you have to yell across the table to place your order. Also I was overcharged tremendously, after they kept sending food to our table that wasn’t ordered that we would then reject and we were still charged for it. Tone down the dancing and partying and try to deliver a better service then entertaining
  3. RG

    RosalyndG

    Detroit

    2 reviews

    4.0

    2 reviews

    Dined 1 day ago

    overall4food4service5ambience5
    I had a great experience. Jess was my server. She was excellent!
  4. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5
    Amazing service and kate the server was number 1. My daughters loved it..
  5. KK

    KKLL

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food1service4ambience4
    Our server, Evan, was wonderful! The food was not good and way overpriced in my opinion. I would have given it 1 star overall if not for Evan's pleasant personality and professionalism.
  6. SH

    SonjaH

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food4service5ambience4
    When doing the King Kong sundae dim the lights. This would be better.
  7. S

    Silvana

    Detroit

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food4service4ambience5
    Took my daughter for her 12th birthday. Such a cute atmosphere and the drinks were so good! My son wants to go for his birthday.
  8. B

    jazzmynB

    Detroit

    2 reviews

    5.0

    2 reviews

    Dined 4 days ago

    overall5food3service5ambience5
    I celebrated my birthday and it was amazing
  9. S

    Sarah

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food1service3ambience1
    We came in and our table had nothing set up on it. They sat my group of 4 on a table that fits 8 and were seperating and setting up the tables as we were eating. They brought our food and we had to ask for silverware to eat with because they didn’t provide any. The cheesecake was not good at all and the cookie skillet came rock hard and cold. The hot coffees came cold as well. The plates and everything were plastic which made everything feel cheap… which doesn’t align with the price. This was not worth it at all!
  10. BK

    BravoKid

    Detroit

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food2service5ambience5
    Ordered a burger which was fair. I think this will be a situation where you order new things each time you dine for different experiences! Focus more on sugary milkshakes/drinks than food and you’ll be good!
  11. B

    Brittany

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food1service3ambience1
    Food was okay. They were out of a lot of items. Service was good. Overall not the greatest experience
  12. c

    cindyk

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food2service3ambience2
    They didn't have a few of the drinks, and what the did have cost a fortune. We didn't eat because we read the reviews ahead of time. The tables had leftover that had barely been touched. No one around us looked like they liked their food. I really don't see this place lasting long here.
  13. OT

    OpenTable Diner

    Detroit

    2 reviews

    3.0

    2 reviews

    Dined 6 days ago

    overall3food4service2ambience4
    The food was pretty decent and ambiance was good. They really need to work on time management and customer service. I had a 5pm reservation and was not seated until close to 6pm. When I got to the restaurant around 4:45 the hostess whom was wearing everything she felt in her face informed me to come check in at 5pm. So once 5pm came I went back and there still wasn't a table available. I really feel there should be a time limit at the tables because of the high traffic they have. Its ok to limit guests to a certain amount of time to keep the flow going. Overall, with improvements on these items the restaurant will be amazing.
  14. E

    Eternity

    Detroit

    2 reviews

    3.0

    2 reviews

    Dined 6 days ago

    overall3food1service5ambience5
    The drinks were great, the atmosphere is fun. The quality of the food doesn’t match the price
  15. KW

    KimberlyW

    Detroit

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food1service1ambience2
    Grumpy staff, a wait with empty tables, food quality was poor and it was expensive! We ordered one nonalcoholic punch bowl drink ($30 for juice) and the fondue. Fondue was consistency of hot cocoa but it wasn’t hot at all. Cakes that came with were dry. Delivered to table without silverware.
  16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service3ambience5
    The food was delicious & the options were unique. The table assigned had a window view to Campus Martius & the Ice Skating Rink. I would definitely patronize the establishment again.
  17. S

    Serviceplz

    Detroit

    4 reviews

    1.0

    4 reviews

    Dined 6 days ago

    overall1food2service2ambience2
    Overpriced - poor service - less than average food quality
  18. OT

    OpenTable Diner

    Detroit

    2 reviews

    3.0

    2 reviews

    Dined 6 days ago

    overall3food3service3ambience3
    There were some hiccups but overall it was ok. The food was okay. We attended brunch. I was given the wrong omelet. Entrees were brought out one at a time and far apart. But they did good for being short staffed. They waitresses were nice. But I would give it another try.
  19. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Allie was an amazing waitress. We visited for our 3 daughters 14th birthday celebration. Allie and the rest of the staff made it an amazing and unforgettable experience for them all. They didn’t know but the twins are going through the roughest thing possible in life. This was their first outing in some time and you made it special and unforgettable for all 3 of our daughters. Thank you so much.
  20. KG

    KathiG

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience1
    This was a very frustrating experience. We waited over an hour for our food. Our waitress came over to our table about 20 minutes after we ordered to tell us the fish and chips would be a very long wait because the food wasn’t thawed out completely. We then placed another order in replace of that. We ended up not getting it due to us being there so long, we decided to leave…at least tried to leave. We had to go to the front check in counter to get our check since our waitress was nowhere to be found. It seems since this restaurant just opened recently that none of the staff seemed to know what to do or how to do it. I would not return.
  21. s

    samb

    Detroit

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food5service5ambience4
    The wait was a bit long even after having a reservation. The music was loud and almost had to yell across the table. The food and drink was good. The fish and chips did not not come with chips nor did they have the tartar sauce. The place seemed to be a bit of a small hot mess. Other than that the waitress was awesome.
  22. OT

    OpenTable Diner

    Detroit

    3 reviews

    vip
    3.0

    3 reviews

    Dined 7 days ago

    overall3food5service1ambience4
    Bad service after 2.5 hrs. Never got our appetizers. Then our meal came out . Still wanted our rainbow sliders and they still didn’t bring them . Then they ran out at the 2 hr mark.
  23. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food3service4ambience2
    Great service, but overall it seems very unorganized. Candy shop lights were off, most chandlers were out- made the place look unfinished or uncared for. Music ( and bad music at that) was WAY TOO LOUD, couldn’t hear my husband across the table.
  24. FM

    FeliciaM

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience1
    The food was cold it was too loud in there the waitress had bad breath and kept talking close in my face the drinks were nasty and the people waiting to get a table was to close to my table the chicken Alfredo was a hot mess waited almost two hrs for the food and a hr for the nasty drinks not to mention it was dirty in there and me and my family will not be back and it’s to over priced for the sorry food and drinks we had never again.
  25. OT

    OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food4service4ambience5
    Very good drinks to share and would love to come back.
  26. JR

    JeanR

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food3service3ambience3
    My kids were in awe of the milkshakes, so if you are looking for a special treat for your kids, this is the place. However, the service was very slow (I don’t think this was our server’s fault, it was just the pace of the restaurant). The prices are very high for the quality of the food, but again, this is the type of place you go for a special treat.
  27. MC

    MistyC

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience1
    Took my daughter on her birthday to celebrate and it was the worst experience. We waited over an hour for our food to come (basic order - chicken tenders, cheeseburger and wings). They brought the chicken tenders an hour and half later, cheeseburger 30 mins afterwards and never brought the wings. The restaurant wasn’t crowded so I have no clue why the service was so terrible. I asked for a manager and she had no explanation but offered her apology. I asked if they would just sing happy birthday so it wasn’t a complete waste of time. An hour later they finally sang happy birthday (which was fine) but my daughter was so disappointed because we came for the festive milkshakes that she and her sister never got. I was extremely upset because my daughter should not have been crying from the huge disappointment on her birthday. Terrible experience and huge waste of time out of her birthday.
  28. T

    Tcmaas

    Detroit

    29 reviews

    vip
    4.0

    29 reviews

    Dined 7 days ago

    overall4food5service4ambience5
    Such a fun experience!! Loved the food and ambiance here. Can’t wait to go back!!
  29. OT

    OpenTable Diner

    Detroit

    1 review

    2.0

    1 review

    Dined on November 24, 2022

    overall2food3service3ambience4
    Our table was ready early so we went in. We ordered, and I think our waitress forgot to putznvvvvzn NV vznvznvvvznnz NV vzn NV znvvk c in our order. It was 45 min before we got our milkshake. Then food came out 3 minutes later. Was NOT busy because the parade was still going on. Food was cold. Not worth the the 70$ + they added a service fee of 20% plus tip😡
  30. OT

    OpenTable Diner

    Detroit

    2 reviews

    3.0

    2 reviews

    Dined on November 24, 2022

    overall3food4service4ambience3
    My daughter’s 12th birthday celebration 🍭🧁🍭
  31. d

    debbie

    Detroit

    1 review

    1.0

    1 review

    Dined on November 23, 2022

    overall1food3service1ambience1
    Reservation made for 4:45p...seated at 5:10 because our waitress had to "run back to the garage and get her bowtie." Waited another 15 min before she took our order. Food came out at 6:20(over an hour wait). Drank all the water waiting for food, she was supposed to bring pitchers of water. Stir fry came WITHOUT rice, mandarin chicken salad came WITHOUT mandarins, or Chinese noodles. No time to order desserts, which was the whole reason we picked this restaurant. Needed to leave for a play by 6:30pm. Had to jam the food down to make the theater time. This place was SO LOUD you had to yell to hear each other. The stench from the non stop birthday torches(not candles) burned your nostrils and stunk. Food is WAY over priced. $34 for a chicken sandwich??? Thought because this was an international franchise that there would be a high standard of service and food, so I didn't check the reviews. Now I know why it's only rated 2 stars. My rating is 1 star. Don't bother.
  32. OT

    OpenTable Diner

    Detroit

    1 review

    4.0

    1 review

    Dined on November 23, 2022

    overall4food4service5ambience5
    Our waiter( who is also the bartender) was just amazing and kind. We did have to wait quite a bit for our drinks and our food due to it being understaffed, but overall it was a lovely birthday meal.
  33. SS

    SSJM

    1 review

    3.0

    1 review

    Dined on November 23, 2022

    overall3food4service3ambience2
    My drink and food was good. Some of the menu items weren’t available and it was very hot inside the restaurant. My waitress was just OK. Overall, the experience was just OK. I’ve been to several Sugar Factories in different states and this one has nothing on them.
  34. SJ

    SyJa

    Detroit

    8 reviews

    1.0

    8 reviews

    Dined on November 23, 2022

    overall1food2service1ambience3
    I visited this location with my family. We waited 25 minutes before being greeted by our waitress. Prior to we did not have a greeting, or water. The hostess did give us menus. After 25 minutes of waiting we were greeted by our waitress. We gave our drink and food order to cut down on time. We didn’t see our waitress again until after the manager brought out our food a hour past the initial 25 minute wait. When our food came my order was incorrect but everyone else’s was fine. We did not receive silverware, therefore I went to the front desk to request silverware upon receiving our food. The vibes are fun, and prices are decent. This location has so much potential and needs improvement on services, and speed.
  35. TJ

    TerriJ

    1 review

    1.0

    1 review

    Dined on November 22, 2022

    overall1food1service1ambience1
    I arrived with my party of three to a 5:15pm reservation on a Tuesday evening. We were 10 minutes early, which was fortunate because the entire check-in process was about 15 minutes. The restaurant was not busy at all as we could see that perhaps only 1/3 of the tables were occupied. We literally stood at the check-in counter for 15 minutes after providing our reservation details, while the staff appeared to group themselves together in "clicks" engrossed in their personal conversations. We were finally seated and were provided with two drink menus to share amongst the three of us. Fifteen minutes passed prior to an employee dropping off three waters to our table. I inquired to this employee if she was our waitress and she said "No, I am just a helper". I started to get concerned at this point as we were on a schedule and needed to leave the restaurant by 7:15pm in order to make it to The Fisher Theater for a show at 8pm. I explained the situation to the "helper" and asked if this timeframe would be a potential problem. She replied, "I'm not sure". This was not very convincing. My fiancé walked across to the neighboring restaurant, Texas de Brazil, and explained our situation with regards to our current situation. Texas de Brazil was able to quickly accommodate us and therefore, we choose to leave the Sugar Factory after 30 minutes of having no service. We did not want to risk being late for our show. Prior to us leaving, we did notice that other patrons were also remarking on the exceptionally slow service. It was as if the entire staff/crew was moving in slow motion. There was absolutely no energy whatsoever in this restaurant - a restaurant that boasts online about a fun, exciting experience! No one stopped us on the way out the door to apologize for the lack of service, nor did they even care or seem to notice that we left the restaurant after sitting there for 30 minutes. I have no plans to return. I would give zero stars if allowed.
  36. OT

    OpenTable Diner

    Columbus

    1 review

    5.0

    1 review

    Dined on November 22, 2022

    overall5food5service5ambience5
    This was a retry from a failed experience for my daughter’s 13th birthday at another Sugar Factory location. Last night, this Detroit rocked it! I wish I knew the name of our server as she was great. Management was at our table prior to even knowing about the bad experience previously. It was well worth the drive from Ohio. I’d definitely go back!
  37. OT

    OpenTable Diner

    Detroit

    1 review

    2.0

    1 review

    Dined on November 22, 2022

    overall2food1service3ambience4
    Son’s birthday The desert was horrible the donut was stale and the cupcakes was stale. Definitely not worth the price
  38. S

    Star5

    1 review

    2.0

    1 review

    Dined on November 22, 2022

    overall2food1service1ambience4
    Wow what a let down, wait and floor staff very friendly but it appears they are very understaff in kitchen and quality of food is bad. Food very slow to come out Also, the way they cash you out and add the tip is very awkward. all done electronically and your waiter is standing over you during your review and cash out of bill. We only had 2 adults and 1 child in our party and we ordered simple 2 apps and 2 soft drinks 1 non-alcohol specialty drink bill over $100.00 with tip. Come Sugar factory you can do better!
  39. TW

    TanishaW

    1 review

    1.0

    1 review

    Dined on November 22, 2022

    overall1food1service1ambience1
    Horrible experience they were overbooked I had a reservation since they first opened for my daughters birthday. We were told they overbooked I’ll get a text when my tables ready after 45 mins I ask where is our table and the hostess said she already seated us she actually gave our table away. A astronomical amount of food & drinks were sold out. We received our drinks 30 mins after our food came out the table next to me waited so long they left before their food came out! I should have left it wasn’t enjoyable at all I’ll never come back EVER again also the food was so mediocre my dog prob wouldn’t have even wanted it. Save your money and time.
  40. OT

    OpenTable Diner

    Minneapolis

    8 reviews

    1.0

    8 reviews

    Dined on November 22, 2022

    overall1food1service1ambience1
    Do yourself a favor and run as fast as you can away from this place. It is run like an absolute joke. It will not survive long. food quality is horrible. Prices are outrageous, and experience is incredibly lackluster. save your money and go enjoy a nice dinner elsewhere. the place was so loud and out of control. It was like a bloody circus.

Safety precautions

  • Cleaning & sanitizing

    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily

FAQs

Sugar Factory - Detroit is rated 3.4 stars by 535 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 192 times today
Google Map for Sugar Factory - Detroit

45 Monroe St., Detroit, MI 48226

Additional information

  • Neighborhood

    Detroit

  • Hours of operation

    Mon–Fri 11:00 am–11:00 pm Sat, Sun 10:00 am–11:00 pm

  • Cuisines

    American, Dessert, Bar / Lounge / Bottle Service

  • Dining style

    Casual Dining

  • Dress code

    Smart Casual

  • Parking details

    None

  • Additional

    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Weekend Brunch, Wine

  • Phone number

    (947) 219-0700

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    our Private Dining Coordinator: (855) 518-1286

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