Bocado- Charlotte - Permanently Closed

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1. S

   Syddd

   Charlotte

   9 reviews

   vip
   5.0

   9 reviews

   Dined on May 8, 2022

   overall5food5service5ambience5

   We had a reservation for Mother’s Day. We were a group of 8 and began with appetizers and drinks. The drinks were a bit different and had a cool delicious twist to them. For instance the Lemon Drop was made with more citrus and it worked! The table loved the street corn. The menu was limited for Mother’s Day, but it still had some great choices, particularly the burger and the kale salad. Our waiter, Reece was awesome, fun and knowledgeable.

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2. OT

   OpenTable Diner

   Charlotte

   3 reviews

   vip
   3.0

   3 reviews

   Dined on May 8, 2022

   overall3food3service2ambience4

   It was Mothers Day and they were surely busier than normal and with servers in short supply lately it’s no surprise wait times may be long. Two different people told us it was their first day. The food was good but the service was really slow and unorganized.

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3. OT

   OpenTable Diner

   New England

   1 review

   1.0

   1 review

   Dined on May 8, 2022

   overall1food4service1ambience2

   Horrible service. We had a reservation and it took almost an hour for water and two hours for our food. Still never really knew who our waiter was.

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4. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on May 8, 2022

   overall1food4service1ambience2

   Service was terrible, wrong order, items on menu not available, check had wrong order and needed to be fixed

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5. OT

   OpenTable Diner

   Charlotte

   1 review

   vip
   1.0

   1 review

   Dined on May 7, 2022

   overall1food1service1ambience1

   Arrived for our reservation. Waited at the hostess stand for 10 minutes until we were sat. Waited another 15 minutes and never even saw a waiter.

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6. OT

   OpenTable Diner

   Cincinnati

   1 review

   vip
   2.0

   1 review

   Dined on April 30, 2022

   overall2food3service1ambience4

   Service was horrible. They gave our table of 12 a brand new server and no one checked in on him once. Drinks and food took forever. Some never even got their food. Will not go back.

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7. M

   Maria

   Charlotte

   1 review

   4.0

   1 review

   Dined on April 24, 2022

   overall4food5service2ambience5

   Great food and location. We tried a bunch of sharables and everything was delicious 😋

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8. m

   mtk1

   Charlotte

   2 reviews

   1.0

   2 reviews

   Dined on April 24, 2022

   overall1food1service1ambience1

   This was the worst restaurant experience of my life. I realize this sounds like an extreme statement, but it is 100% true. We reserved an outdoor table. Upon arrival we were told "the service will be really slow outside, because we only have one server out there". We changed plans and decided to sit inside. What ensued from this point was surreal. First, we had to flag down someone to ask for water and order drinks. The drinks arrived after a lengthy (20+ minutes for two beers) delay. We decided upon a couple appetizers, again having to flag someone down to place our order. At this point, we still aren't sure who our server is. Next, we decide to order a few burgers. Same situation, flagging someone down and asking "who is our server?" to which we are told "I'll take your order." Great!...or so we thought. 45 minutes later we find the manager and ask about our food. After much consternation, he admits the order was never put into the system and offers to "cook it himself" and states that he is "more disappointed than you are" in a very condescending tone. He still couldn't identify who should have been responsible for our table. We decide to cancel our order and fortunately are told that they will not charge for what we received. I have friends in Atlanta who love this concept. I will never go back to this restaurant and would encourage others to think twice before visiting this subpar version of a non-local brand. There are much better options for a burger in this city.

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9. OT

   OpenTable Diner

   Charlotte

   3 reviews

   vip
   3.0

   3 reviews

   Dined on April 23, 2022

   overall3food4service2ambience3

   The line was out of the door when we arrived. A lady was leaving the restaurant advising all to leave since she had experienced poor service. We had a reservation so decided to stay and go in. We were seated within 10 min. Our server took a few min to greet us. Knowing what the lady had shared, we decided to order our drinks and appetizers right away. Waited about 30 min and our food started to come in. No drinks, no plates, no utensils and no napkins. Had to remind the server we needed all that. 1 hour in, no drinks. We decided to go to the bar ourselves and pick up our drinks. The bartender was backed up. Drinks arrived 1.25 hours later. One of our main entree was missed and second round of drinks was late again. The server was super friendly but probably new. She apologized for the bar and the food being missed. Spoke to the manager and he apologized too. Food is delicious. Cocktails are great too. Reasonable prices too. Could have been a much better experience with proper management and service. Doubt we’ll be going again.

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10. J

    Jackie

    New York Area

    3 reviews

    1.0

    3 reviews

    Dined on April 23, 2022

    overall1food1service1ambience1

    Terrible! Our reservation was at 6:45 and they didn’t seat us until 7:30. At the point we left, at the urging of other patrons who were sat for over an hour and hadn’t even gotten their food yet.

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11. SH

    SamH

    Louisville

    1 review

    4.0

    1 review

    Dined on April 17, 2022

    overall4food4service4ambience4

    Great outside dining

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12. RR

    RachelR

    New York Area

    7 reviews

    vip
    3.0

    7 reviews

    Dined on April 17, 2022

    overall3food3service2ambience3

    The food was very good and we had a great table outside but the service was terrible. We had to ask for silverware, more water, the creamer for coffee that never came. Everyone got their dishes except for one of us so we all waited out of politeness to eat for 15 minutes which resulted in cold food.

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13. OT

    OpenTable Diner

    Charlotte

    3 reviews

    vip
    1.0

    3 reviews

    Dined on April 16, 2022

    overall1food3service1ambience5

    Service was terrible. Waiter rushed us to order, took our order, and never came back. Had to as other waiters several times for our check.

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14. JW

    JWW15

    Pittsburgh

    10 reviews

    vip
    2.0

    10 reviews

    Dined on April 16, 2022

    overall2food4service1ambience4

    I should have listened to the other reviews about service. Food was genuinely really good (patatas bravas were amazing) and the ambiance and location are both great, but the service was very slow, nice and courteous, but slow. We ordered a 2nd round of drinks, never received them. We were charged for 2 sandwiches, only ordered 1 (they fixed). Then once they fixed that I realized they changed me full price for my drink special, and at that point, I just paid it so we could leave. Maybe we will try it again come summer or fall to see if they have been able to get staff, but with the amount of good places in the area, this one is a pass for me.

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15. OT

    OpenTable Diner

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on April 10, 2022

    overall5food5service5ambience5

    Visiting from NYC and came for brunch. Service was OUTSTANDING! Staff was very attentive. Food was delish. Only thing was I made a reservation and mentioned I needed a high chair. Upon arrival we were sat at a high top table so the high chair was very low. My daughter could not eat off the table. Luckily she wasn't too hungry and was fine watching cocomelon. We should have been accommodated at a regular table since we had mentioned a high chair in our reservation notes. Besides that, everything was GREAT!

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16. OT

    OpenTable Diner

    Miami

    1 review

    1.0

    1 review

    Dined on April 3, 2022

    overall1food1service1ambience1

    Understaffed and rude. Wait 30min to be greeted by a waiter, then never got our food and left after following up multiple times and still not getting food or drinks after waiting almost an hour.

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17. LM

    LMc7

    Charlotte

    6 reviews

    vip
    5.0

    6 reviews

    Dined on April 3, 2022

    overall5food5service5ambience5

    Outstanding adult food! Exceptional service. A surprise delight; commuted to eat there twice in less than five days. Oh soooo good! This last visit, bartendar Reece, is the mixologist!

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18. JH

    JohnH

    1 review

    2.0

    1 review

    Dined on April 3, 2022

    overall2food4service1ambience2

    We had a reservation but we still waited 25 minutes for our table. We chose outdoor seating for a reservation but sat inside. Service was slow. No wait staff. But the food was good!

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19. OT

    OpenTable Diner

    Atlanta

    1 review

    4.0

    1 review

    Dined on March 27, 2022

    overall4food3service3ambience5

    The atmosphere here is fantastic but both times the service has been subpar. The food has been inconsistent but the value is good.

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20. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on March 26, 2022

    overall4food5service5ambience5

    The food was incredible. They were severely understaffed , which made service slow since they had one guy doing the entire indoor portion of the restaurant. However, the one waiter was nonstop and did the best he could to handle everyone enjoying a Saturday brunch. Order the potato’s bravas (different and better than traditional ones), Brussels sprouts, burger, and honey chicken sandwich! Once again, the food was amazing so if it’s a little slow just remember it’s worth it.

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21. OT

    OpenTable Diner

    London

    5 reviews

    5.0

    5 reviews

    Dined on March 25, 2022

    overall5food5service5ambience5

    Food was top notch, as was the atmosphere.

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22. DM

    DebbieM

    Charlotte

    2 reviews

    vip
    5.0

    2 reviews

    Dined on March 24, 2022

    overall5food5service5ambience5

    Amazing service and very personable. The food with delicious and cannot wait to go back and try everything on the menu!!!

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23. C

    Chicagoguy55

    Charlotte

    59 reviews

    vip
    2.0

    59 reviews

    Dined on March 20, 2022

    overall2food1service3ambience3

    The food was just bad. The burgers were overcooked. The Pad Thai was a few vegetables in spicy water. The service was fine.

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24. OT

    OpenTable Diner

    Charlotte

    2 reviews

    1.0

    2 reviews

    Dined on March 19, 2022

    overall1food1service1ambience1

    When we arrived they told us we would have to wait 20 minutes even though we had a reservation. They said they were making all reservations wait 20 minutes after their reservation time. I mentioned it would have been nice if they had called ahead of time to tell me before we arrived. We left for 20 minutes and returned and the same hostess seemed surprised that we returned and then told us we would have to wait longer. Then rudely told us we needed to wait outside. When we were finally seated no one came to our table for 20+ minutes. Not even to give us water. We finally left after over an hour past our reservation time we were still sitting there with no water, no waiter, nothing. Other staff members just completely ignored us sitting in the middle of the restaurant, while the hostess was rude and completely unapologetic for the lack of service. We went next door to Indaco and had an amazing dinner. P.S. I had friends in town visiting Charlotte for the first time. So embarrassing! I always try to give the benefit of the doubt but I will not go back to this restaurant and will tell others not to go. Horrible service!

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25. HE

    HEATHERB

    Charlotte

    6 reviews

    vip
    5.0

    6 reviews

    Dined on March 19, 2022

    overall5food5service5ambience5

    Mamas night out for two birthdays. 👏🏼 delicious specialty cocktails. Very detailed and yummy food. We tried almost every appetizer with our group of 6 and loved them all! Salmon entree outstanding. Burger also recommended.

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26. M

    Marcieb

    Charlotte

    17 reviews

    2.0

    17 reviews

    Dined on March 12, 2022

    overall2food2service3ambience3

    Second time visiting Bocado. The first time was dinner and it was great. The fig old fashioned was excellent. The last visit was on a Sat for brunch. It was very slow in the restaurant but our food still arrived at room temperature. We tried the chiquiles and the Bocado burger. The truffle fries were soggy and neither meal was good unfortunately. The place has lots of potential so hope the quality improves. Very pretty bar and seating inside so that is another positive.

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27. OT

    OpenTable Diner

    Charlotte

    1 review

    5.0

    1 review

    Dined on March 5, 2022

    overall5food5service5ambience5

    Food was absolutely amazing. Every shareable we ordered was delicious. Drinks were ok, they weren’t bad but they could be better. The service and ambiance was definitely also a win. Highly recommend… will definitely be coming back!

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28. JB

    JillianB

    1 review

    2.0

    1 review

    Dined on February 27, 2022

    overall2food2service1ambience3

    Terribly understaffed, food was mediocre and they didn't deliver part of our order. My glass of wine came when we got the check.

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29. KS

    KSho

    1 review

    3.0

    1 review

    Dined on February 27, 2022

    overall3food3service3ambience3

    Location is great, but parking is an issue. There is a parking garage a couple of blocks away. We had a member of our party who had difficulty walking long distances so this was an issue for us. Had to ask three separate staff members for a condiment before being told they did not have that particular condiment. It was tartar sauce to go with the fish and chips. The liquid that was poured over the dish left it soggy and inedible. Staff did remove it from the bill. Overall, not a bad experience, but for the price of the meal I would have preferred better service.

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30. OT

    OpenTable Diner

    Charlotte

    4 reviews

    vip
    1.0

    4 reviews

    Dined on February 27, 2022

    overall1food1service1ambience2

    Went for their famous burgers. The drinks took 20 minutes to come. The burger was very dry and the bun was stale. Very disappointed after going to the Atlanta one which is amazing. Would not recommend this location.

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31. G

    Gfunk

    Charlotte

    1 review

    vip
    3.0

    1 review

    Dined on February 26, 2022

    overall3food2service3ambience3

    We found the food to be mediocre, service was reasonably good, but the food came out slow.

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32. RF

    RaleighFoodies

    Raleigh

    2 reviews

    vip
    1.0

    2 reviews

    Dined on February 20, 2022

    overall1food2service1ambience2

    This was by far the worst tiny experience I have ever had. We had a reservation and were 40 minutes early so we decided to get drinks while we waited for our table. Our table wasn’t ready for 30 minutes after our reservation and in that time not a single person served us a drink despite multiple requests. Once at our table we ordered drinks and they didn’t arrive until the same time our food did. Or at least those of us that actually got our food and drinks. Some people didn’t get their food or drinks and we have asked six times where they were. Then when it came time to get the bill there were items on the bill that no one at our table even ordered. The server acted like she didn’t know how to remove it from the bill so we just asked them to bring it to us so we could enjoy what we were paying for. Maybe if we’d had a better experience we would feel differently but the food wasn’t even good.

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33. OT

    OpenTable Diner

    Charlotte

    6 reviews

    5.0

    6 reviews

    Dined on February 15, 2022

    overall5food4service5ambience4

    Overall very good and would go back.

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34. SH

    ShellyH

    Louisville

    84 reviews

    vip
    4.0

    84 reviews

    Dined on February 14, 2022

    overall4food3service5ambience5

    First time dining. Loved the vibe and service. Food was average to good. Nice spot in the heart of town.

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35. JV

    JVFood

    Charlotte

    2 reviews

    3.0

    2 reviews

    Dined on February 14, 2022

    overall3food3service3ambience5

    It was ok for Valentine’s day. The service was rough - they kept bringing our food to the table next to us and same for the other table. The apps were cold. However, it was great vibes and that’s more important to me. Had a nice time.

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36. JH

    JamesH

    Charlotte

    10 reviews

    vip
    4.0

    10 reviews

    Dined on February 14, 2022

    overall4food4service5ambience4

    Good place to eat. Food and service were very good.

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37. RP

    RachelP

    Charleston

    1 review

    2.0

    1 review

    Dined on February 14, 2022

    overall2food4service4ambience2

    The tables for Valentine’s were uncomfortably close to each other and felt like we were on speed dating. Wouldn’t go back there.

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38. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on February 13, 2022

    overall1food1service1ambience3

    Valentines diner. Terrible service. We ate late because there wasn’t any earlier seating indoors. So we chose the next available timeframe for indoor. When we got there they (five minutes early for our reservation) they said it’s running behind and said it would be another 20 minutes. After 35 minutes sitting at the bar they offered us a seat outside. It was freezing as i knew it would be which is why i even reserved a later table indoor. I will never go back. The bartender didn’t even understand the menu or what he was serving. Untrained. Looked confused and was sincerely apologetic which we appreciated however it was still a cluster F. It ruined our night.

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39. OT

    OpenTable Diner

    Charlotte

    5 reviews

    vip
    1.0

    5 reviews

    Dined on February 13, 2022

    overall1food1service1ambience1

    We booked Bocado for 7:45pm and when arrived on time, there was a long line of people waiting at the door all with existing reservations who still could not get a table. The host said that it will be a while and they cannot guarantee timing. They also said they would need to ask some seated customers to leave as they extended 2 hours at their tables. After waiting for 45 minutes we left. They clearly overbooked the restaurant for the night.

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40. OT

    OpenTable Diner

    Charlotte

    2 reviews

    vip
    1.0

    2 reviews

    Dined on February 13, 2022

    overall1food4service1ambience3

    7:10-8-45 pm we were only able to have apps and one drink we somehow managed to get at the bar. Service is horrible. Food was good. Drink was good.

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