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The Merchant, Boston, MA

The Merchant

4.5
4.5
904 Reviews
$30 and under
Contemporary American
The Merchant is a big space that served for more than a century as a leather store. We've brought in high-top tables near the windows ... a 40-foot bar on one side of the room … and more formal dining spots on the opposite side. We have a semi-private dining room in back, and another private dining room downstairs. For our menu, we make almost all of our fare from scratch. Executive chef Ignacio Lopez previously worked at both Beat Hotel in Cambridge and Tuscan Kitchen in Burlington. Chef Lopez cures and smokes all the meat in house. Our burger is top-notch, as are other dishes like house-made pasta, Crispy Organic Chicken Milanese, and Steak Frites. The Merchant serves salads, sandwiches ($12-$19), and more for the lunch rush. And for dinner, we are a full-service brasserie (with most entrees ranging from $22-$28). The bar has 20 beers on tap, many of them locally brewed, plus a full selection of craft cocktails to serve our patrons, especially the after-work crowd.

Make a reservation

2 people

7:00 PM


Booked 44 times today

Dining areas

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Contemporary American

  • Hours of operation

    Lunch Mon–Fri 11:00 am–4:00 pm Dinner Mon–Sat 4:00 pm–11:00 pm

  • Phone number

    (617) 482-6060

  • Payment options

    AMEX, MasterCard, Visa

  • Dress code

    Casual Dress

  • Executive chef

    Ignacio Lopez

  • Private party facilities

    The Merchant offers a variety of private dining options, including 2 private dining rooms, to cater to each individual client from business meetings and social events to bridal showers, baby showers and holiday parties.

  • Private party contact

    our Private Dining Coordinator: (617) 482-6060

  • Neighborhood

    Downtown Crossing

  • Cross street

    Arch St

  • Parking details

    Validated parking available at 33 Arch Street parking garage. Entrance to garage on Hawley St

  • Public transit

    We are a short walk from the Downtown Crossing T stop on the red and orange lines. We are a slightly longer walk from Park Street station on the green line or State Street on the blue line. And we are close to all bus lines that service Downtown Crossing.

  • Entertainment

    Live Jazz Brunch on Sundays 11am-3pm

  • Additional

    Banquet, Bar/Lounge, Beer, Cocktails, Full Bar, Non-Smoking, Private Room, Takeout, Wheelchair Access, Wine

Popular dishes

What 904 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.5
4.5 based on recent ratings
  • 4.4Food
  • 4.4Service
  • 4.4Ambience
  • 4.2Value

NoiseModerate

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  1. D

    Danielle

    San Francisco

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service4ambience5
    They have great oysters and happy hour special for them on Monday.
  2. BM

    BernardM

    London

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food4service5ambience5
    Good, quick service of good quality food. Would certainly visit again
  3. OT

    OpenTable Diner

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined 5 days ago

    overall5food5service5ambience5
    Muy buena experiencia!!!
  4. c

    chizzy

    New England

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Great food, pleasant staff. Discount parking was also a bonus!
  5. MK

    MKPL15

    New England

    21 reviews

    3.0

    21 reviews

    Dined 6 days ago

    overall3food2service5ambience4
    While the service was excellent, and we liked the ambiance, we were disappointed in the food. Not much flavor in the Mexican Bowl and the calamari was dry didn't taste fresh.
  6. CC

    CharlotteC

    New England

    19 reviews

    vip
    5.0

    19 reviews

    Dined on September 25, 2022

    overall5food5service5ambience5
    Lovely birthday dinner on a pleasant early autumn evening.
  7. U

    Unhappy

    New England

    1 review

    2.0

    1 review

    Dined on September 24, 2022

    overall2food2service4ambience5
    Cute place and the staff was nice and attentive. The menu wasn't terribly creative but it was OK for downtown Boston which isn't known for being a night spot. We were there that night because we were seeing a show and we had planned on having dinner beforehand. We're both Boston natives. As an appetizer, we got the crispy chicken wings and the ricotta gnocchi. The ricotta gnocchi was not al dente. Other than that, however, it was wonderful. I've never had gnocchi prepared like that before. Being Italian, I usually have it with meat and sauce etc. so with sort of a creamy cheese sauce and mushrooms and Brussel leaves it was a nice twist. As for the wings, they were just forgettable. Nothing particularly special about them. You could've eaten them at one of 100 chain restaurants. For main courses, both of us ordered steak Frites. Again, it was passable but that's all I can say. I left half of it on my plate. If you're hungry, then great. But when you have other choices, skip this place.
  8. TP

    TobyP

    New England

    14 reviews

    4.0

    14 reviews

    Dined on September 21, 2022

    overall4food5service5ambience3
    Food was excellent as was the service. Dining area was pretty noisy at the height of lunch time and felt the prices were a bit high. Nonetheless I would definitely return.
  9. M

    Mermaid

    1 review

    5.0

    1 review

    Dined on August 30, 2022

    overall5food5service5ambience5
    Outstanding!
  10. OT

    OpenTable Diner

    New England

    2 reviews

    vip
    4.0

    2 reviews

    Dined on August 18, 2022

    overall4food5service5ambience4
    Food was great, service was great, but was very dark where we were sitting
  11. AM

    AnnaM

    New England

    2 reviews

    vip
    4.0

    2 reviews

    Dined on August 17, 2022

    overall4food4service4ambience4
    chicken milanese was excellent; burgers really good; fish and chips not so great if you want a good amount of fish with the breading
  12. OT

    OpenTable Diner

    New England

    2 reviews

    4.0

    2 reviews

    Dined on August 5, 2022

    overall4food5service4ambience5
    Just getting too with friends
  13. BC

    BackintheCity

    New England

    1 review

    3.0

    1 review

    Dined on July 28, 2022

    overall3food2service3ambience3
    Good after work meeting place for a relatively affordable meal. The menu was sophisticated and varied. Super loud, though. And dark in the booth we were seated. Hard for me to read the menu dark.
  14. H

    Harley

    New England

    1 review

    4.0

    1 review

    Dined on July 23, 2022

    overall4food3service4ambience4
    Drinks were great. Apps came out and then less than 5 min later, entrees came out. So our meal felt rushed. Food was OK but not stellar. Feeling like we were being rushed was the biggest detractor.
  15. KE

    KateE

    Dallas

    5 reviews

    5.0

    5 reviews

    Dined on July 23, 2022

    overall5food5service5ambience5
    In town with my Mom and brother and a perfect experience in ambience, food, and ability to hear each other. Highly recommend.
  16. SO

    SusanO

    1 review

    5.0

    1 review

    Dined on July 22, 2022

    overall5food5service5ambience5
    Food was fantastic!! There were 4 people in our group and everyone love their dinners. Drinks and entrees were outstanding!! We will definitely be returning.
  17. DR

    DevonR

    New England

    1 review

    5.0

    1 review

    Dined on July 21, 2022

    overall5food5service5ambience5
    Great spot for a nice dinner. Also seems like a good spot for post-work drinks.
  18. A

    Alleycat

    New England

    17 reviews

    vip
    4.0

    17 reviews

    Dined on July 20, 2022

    overall4food4service4ambience4
    We will return!!!
  19. OT

    OpenTable Diner

    Northern MI

    4 reviews

    5.0

    4 reviews

    Dined on July 15, 2022

    overall5food5service5ambience4
    Celebration
  20. OT

    OpenTable Diner

    Naples

    1 review

    5.0

    1 review

    Dined on July 9, 2022

    overall5food5service5ambience5
    My husband and I had an early dinner before attending show at Citizen Bank Opera House. Food and Service was great!! I had chicken Milanese and husband had small plate of ribs and a salad. Both delicious. Blueberry cobbler for dessert! Yumm. Definitely will be going back!
  21. LS

    LornaS

    New England

    1 review

    5.0

    1 review

    Dined on July 9, 2022

    overall5food5service5ambience5
    The food was excellent and the wait staff was professional, helpful, and social. Our before dinner small plates were different and delicious. Our meals of the burger and shrimp tacos were second to none. We enjoyed our experience and would definitely come back.
  22. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 6, 2022

    overall5food5service5ambience5
    Food was great! Fyi
  23. NB

    NicholasB

    New England

    10 reviews

    5.0

    10 reviews

    Dined on June 30, 2022

    overall5food5service4ambience5
    Tasty and affordable food in the financial district. I highly recommend it.
  24. OT

    OpenTable Diner

    New England

    3 reviews

    3.0

    3 reviews

    Dined on June 25, 2022

    overall3food3service2ambience4
    The waiter was training someone who was on Day 2 of training and I’m hoping the new waiter doesn’t follow in the footsteps of their trainer. My friend has a SEVERE allergy to sesame and told the waiter immediately and asked for confirmation that the chicken milanese breading didn’t have any sesame in it (her main dish order). We then ordered Togarashi Fries as an appetizer. The fries showed up and were obviously covered in sesame seeds! We waited… and waited… for the server to walk by or make eye contact and finally pointed out that the fries were covered in sesame. He then just mumbled “oh, sorry about that. I’ll see if they can make it without sesame.” He came back and said, nope. The fries can’t be made without sesame. Do you want something else? My friend was SUPER clear that her allergy was severe and that she didn’t have her epi-pen on her. And the first thing placed on the table was something that would’ve sent her straight into anaphylaxis. The food was decent and it wasn’t that loud but we won’t be going back.
  25. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 24, 2022

    overall5food5service5ambience5
    We had steak and it was delicious!
  26. EC

    ElizabethC

    New England

    1 review

    5.0

    1 review

    Dined on June 23, 2022

    overall5food5service4ambience4
    We went before seeing a show, food was very fast and delicious. Didnt feel rushed, ambience was very nice
  27. T

    T911

    New England

    4 reviews

    vip
    3.0

    4 reviews

    Dined on June 19, 2022

    overall3food4service2ambience4
    The environment was nice but incredibly slow service
  28. WR

    WildRoseME

    New England

    11 reviews

    5.0

    11 reviews

    Dined on June 17, 2022

    overall5food5service5ambience5
    $1 oysters were from New Brunswick the night we were there and were awesome. The Char and the burger were perfectly cooked. We really enjoyed our server as well.
  29. D

    Disappointing

    Toronto

    51 reviews

    vip
    2.0

    51 reviews

    Dined on June 17, 2022

    overall2food1service3ambience3
    Felt everything was just OK. Service was rather slow, food was fine. Basically a pub, but I was expecting more
  30. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on June 13, 2022

    overall4food4service4ambience3
    Great $1 oysters and made it a value meal
  31. KM

    KatieM

    New York Area

    1 review

    4.0

    1 review

    Dined on June 11, 2022

    overall4food5service5ambience4
    Tried a bunch of starters and drinks. Everything was excellent, we had the buffalo cauliflower, togarashi fries, and shishito peppers, the fries were my favorite but everythign was great. Also tried the "Torrid Affair" drink with Mezcal, the flavors meld really well together on that one and tried the espresso martinis which were a delightful after dinner drink.
  32. P

    Punka813

    New England

    18 reviews

    vip
    4.0

    18 reviews

    Dined on June 8, 2022

    overall4food2service4ambience5
    It was a beautiful evening and we sat outside so, the ambience was great. Noise was typical of any outdoor city sidewalk setting, which we expected. We were meeting up with my nephew who was in town on business who we haven’t seen in a couple years. Our server was friendly, professional and accommodating. She seemed to be handling a lot of people and hustling so, service was a little slow sometimes. Drinks were great. We had Buffalo cauliflower for an app and the flavor was good but, there was a little bit too much excess oil on the plate and I would’ve liked a little more crust on the cauliflower. The portion was sizable but, the sauce -which was good - wasn’t quite enough. One had the burger which he said was great. 2 of us had the fish & chips and they said the batter on the fish was a bit soggy. They both had to cut into the batter and just ate the fish out of it. I had the Arctic char at the suggestion our our server. The fish was very flavorful and moist and the cornbread and sauce was good as well. But, the char on the fish skin and broccolini was overdone for my taste. I just peeled off the fish skin but, couldn’t eat the broccolini - it was blackened and tasted burned. We chose this restaurant because it was convenient to where he was staying. We understand the way things are right now with understaffing etc. so, we may give it another try sometime.
  33. OT

    OpenTable Diner

    Montreal

    1 review

    3.0

    1 review

    Dined on June 8, 2022

    overall3food2service1ambience2
    Luckily got a table next to the open window or we wouldn’t of been able to hear each-other speak. Food was luke-warm when it got to our table. Got the steak-frites and couldn’t even chew my steak it was so rubbery. Saving grace is their espresso martini and other cocktails. Maybe go here for a drink and find dinner somewhere else.
  34. OT

    OpenTable Diner

    New England

    1 review

    vip
    3.0

    1 review

    Dined on June 8, 2022

    overall3food4service4ambience4
    No air conditioning- very hot and humid in work attire. Food and service was great though.
  35. MS

    MaddieS

    New England

    5 reviews

    5.0

    5 reviews

    Dined on June 2, 2022

    overall5food5service5ambience5
    Great food and cocktails! Love the decor and vibe too.
  36. B

    Brian

    New England

    2 reviews

    4.0

    2 reviews

    Dined on May 26, 2022

    overall4food5service5ambience2
    The waitress was excellent, I had the flat iron steak which was cooked to perfection, my wife had the battered cod which the batter was too thick. The music could have had less volume as we had to almost shout to have a conversation.
  37. WT

    WhitneyT

    New England

    1 review

    4.0

    1 review

    Dined on May 13, 2022

    overall4food4service5ambience4
    Oysters were excellent, beer on tap selection outstanding, service was attentive, and it was quiet enough to talk with our friends. Loved it.
  38. AL

    AliciaL

    New England

    28 reviews

    vip
    5.0

    28 reviews

    Dined on May 13, 2022

    overall5food5service5ambience5
    Nice open space. Great food and drinks! Will return!
  39. P

    Paige

    New England

    4 reviews

    5.0

    4 reviews

    Dined on May 10, 2022

    overall5food5service5ambience4
    Loved going there! Service was great and the burger and wings were delicious!
  40. GQ

    GfromQuincy

    New England

    7 reviews

    1.0

    7 reviews

    Dined on May 7, 2022

    overall1food1service1ambience2
    When we walked in the door, The Merchant promised to be a good experience but it did not deliver. The menu had a limited choice overall and although we enjoyed the starters we shared, the main courses were mediocre.

FAQs

The Merchant offers takeout which you can order by calling the restaurant at (617) 482-6060.

The Merchant is rated 4.5 stars by 904 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 44 times today
Google Map for The Merchant

60 Franklin St, Boston, MA 02110

Dining areas

Additional information

  • Cross street

    Arch St

  • Neighborhood

    Downtown Crossing

  • Hours of operation

    Lunch Mon–Fri 11:00 am–4:00 pm Dinner Mon–Sat 4:00 pm–11:00 pm

  • Cuisines

    Contemporary American

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Validated parking available at 33 Arch Street parking garage. Entrance to garage on Hawley St

  • Public transit

    We are a short walk from the Downtown Crossing T stop on the red and orange lines. We are a slightly longer walk from Park Street station on the green line or State Street on the blue line. And we are close to all bus lines that service Downtown Crossing.

  • Payment options

    AMEX, MasterCard, Visa

  • Executive chef

    Ignacio Lopez

  • Entertainment

    Live Jazz Brunch on Sundays 11am-3pm

  • Additional

    Banquet, Bar/Lounge, Beer, Cocktails, Full Bar, Non-Smoking, Private Room, Takeout, Wheelchair Access, Wine

  • Phone number

    (617) 482-6060

  • Private party facilities

    The Merchant offers a variety of private dining options, including 2 private dining rooms, to cater to each individual client from business meetings and social events to bridal showers, baby showers and holiday parties.

  • Private party contact

    our Private Dining Coordinator: (617) 482-6060

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