Mexican Sugar - Plano

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1. OT

   OpenTable Diner

   Dallas

   4 reviews

   1.0

   4 reviews

   Dined 3 days ago

   overall1food1service1ambience2

   This place is so overrated. The food was not good and the waiter wasn't the best. We had to be watching or calling him in order to get his attention!
   

   Mexican Sugar - PlanoResponded 1 day agoGood Morning, We are sorry to hear that we missed the opportunity to provide the level of quality and experience we expect from ourselves. If you would be willing to give us the chance to make this right for you, that would mean the world to us. If you would be available for a quick phone call we would greatly appreciate the chance to connect with you. My personal number is 770.608.1923 or if you have a preferred way for us to connect please let us know.  Best Regards, Kyle Parker General Manager
   

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2. OT

   OpenTable Diner

   Dallas

   4 reviews

   vip
   5.0

   4 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   New favorite place. Great atmosphere, food, drinks & service. Will be back soon!
   

   Mexican Sugar - PlanoResponded 3 days agoGood Evening, Thank you so much for joining us! Your review was a pleasure to read and we look forward to many more amazing experiences with you! If there is anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
   

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3. ID

   IshaD

   San Antonio

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   At first we were waiting at least 10 minutes before someone came to serve us however a nice gentleman Steven came over. He was so helpful and nice!! I recommend him as your server 😊 I will definitely be back!
   

   Mexican Sugar - PlanoResponded 3 days agoGood Afternoon, Thank you so much for joining us! We are so glad to hear that Steven was able to turn your experience around! Definitely ask for him on your next visit! If there is anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
   

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4. B

   Baylea

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food4service5ambience5

   Such a cute place!!! Would definitely come back a second time!!!
   

   Mexican Sugar - PlanoResponded 4 days agoGood Afternoon, Thank you so much for joining us! We hope you had an amazing time! If there is ever anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
   

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5. YM

   YvetteM

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   We LOVE Mexican Sugar. Every single experience has been phenomenal. Staff is STELLAR! Thank you for making every business event we've had there a wonderful experience.
   

   Mexican Sugar - PlanoResponded 6 days agoGood Evening, Thank you so much for joining us! Your review was a pleasure to read and we look forward to many more amazing experiences with you! If there is anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
   

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6. N

   None

   New England

   6 reviews

   4.0

   6 reviews

   Dined 7 days ago

   overall4food5service4ambience5

   Food was delicious. Ordered a mojito that was one of the worst I’ve ever had. Too much lime and not sure if it had any simple syrup
   

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7. CY

   CourtniY

   Dallas

   5 reviews

   3.0

   5 reviews

   Dined on May 21, 2023

   overall3food5service1ambience5

   We love Mexican Sugar, one of our favorites. But unfortunately the service was extremely poor, and it wasn’t even that busy. We’ve had better service in the past, but the food was amazing as always.
   

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8. OT

   OpenTable Diner

   Dallas

   5 reviews

   3.0

   5 reviews

   Dined on May 21, 2023

   overall3food5service3ambience2

   Overall, a good restaurant. The staff seemed pretty chaotic as we were brought food several times that was not ours and never received our queso. The server was new so probably not her fault but we were out of water most of the meal. The food was excellent which made up for subpar service. Nothing terrible happened but nothing makes me want to return any time soon. Just a meh experience overall
   

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9. OT

   OpenTable Diner

   Dallas

   34 reviews

   vip
   5.0

   34 reviews

   Dined on May 20, 2023

   overall5food5service5ambience5

   Celebrated a friend’s birthday for dinner. Drinks and food was amazing, but a little spicy. Service was great as well as atmosphere. Have dined here several times and food is always good. Love the chips & salsa! Will be back!
   

   Mexican Sugar - PlanoResponded on May 22, 2023Good Morning, Thank you so much for joining us! Your review was a pleasure to read and we look forward to many more amazing experiences with you! If there is anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
   

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10. CB

    CrystalB

    1 review

    2.0

    1 review

    Dined on May 20, 2023

    overall2food1service2ambience4

    The3 different drinks we tried were not good. Fish tacos seemed like they weren’t fully cooked. Corn had no flavor. I would say the only good part was the hot sauce. Server wasn’t very friendly and she took to long to come back to our table.
    

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11. LW

    LeanneW

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on May 15, 2023

    overall5food5service5ambience4

    My friends and I really enjoyed dining at MS last night. My bass was excellent together with the side of corn relish. All 6 of us will be back soon ! May have been an off night behind the bar but service and food Great.
    

    Mexican Sugar - PlanoResponded on May 17, 2023Good Morning, Thank you so much for joining us! Your review was a pleasure to read and we look forward to many more amazing experiences with you! If there is anything we can do to enhance your next experience with us, please don't hesitate to ask! We do hope you'll give the bar another opportunity to showcase how amazing it is also! Best Regards, Kyle Parker General Manager
    

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12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 15, 2023

    overall5food5service5ambience5

    Saw one food and service! Will be back for more!! ☺️
    

    Mexican Sugar - PlanoResponded on May 17, 2023Good Morning, Thank you so much for joining us! Your review was a pleasure to read and we look forward to many more amazing experiences with you! If there is anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
    

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13. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 14, 2023

    overall1food4service1ambience1

    Waited about 45 minutes for our food. Waiter was inattentive. Had to ask someone else what was happening to our order. Had to hunt down our waiter to pay the bill. Food was good, but not worth the terrible service. Even though it was Mother’s Day, they weren’t that busy. We won’t be back.
    

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14. r

    richol

    Dallas

    11 reviews

    vip
    5.0

    11 reviews

    Dined on May 14, 2023

    overall5food5service5ambience5

    We had a great table. Not noisy at all. The waiter was awesome! Could have been crazy since it was mothers day, but the service and food was great!
    

    Mexican Sugar - PlanoResponded on May 17, 2023Good Morning, Thank you so much for joining us! Your review was a pleasure to read and we look forward to many more amazing experiences with you! If there is anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
    

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15. CG

    CaliGirl

    Dallas

    1 review

    4.0

    1 review

    Dined on May 14, 2023

    overall4food4service4ambience4

    The food was delicious. I would definitely return.
    

    Mexican Sugar - PlanoResponded on May 17, 2023Good Morning, Thank you so much for joining us! Your review was a pleasure to read and we look forward to many more amazing experiences with you! If there is anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
    

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16. BW

    BonnieW

    Dallas

    13 reviews

    5.0

    13 reviews

    Dined on May 14, 2023

    overall5food5service5ambience5

    The service was fantastic. Our server was attentative to our needs and offered great suggestions.
    

    Mexican Sugar - PlanoResponded on May 17, 2023Good Morning, Thank you so much for joining us! Your review was a pleasure to read and we look forward to many more amazing experiences with you! If there is anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
    

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17. CA

    CrisA

    San Francisco

    1 review

    2.0

    1 review

    Dined on May 13, 2023

    overall2food3service1ambience2

    Waiting 30 minutes after reservation time to be seated. Use to be the place to go, now it gets worse each time I go.
    

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18. PN

    PlanoNative

    1 review

    1.0

    1 review

    Dined on May 13, 2023

    overall1food1service3ambience3

    Disappointed in the quality and taste of food. Lots of room for improvement. If you are messing up on something as simple as pancakes then there is something wrong.
    

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19. OT

    OpenTable Diner

    San Francisco

    1 review

    4.0

    1 review

    Dined on May 12, 2023

    overall4food4service5ambience5

    Food was good, but not outstanding. Service was excellent. The restaurant was very loud at the time we were there. Overall it was a good experience although I’m not sure we will go again.
    

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20. DD

    DaveD

    Dallas

    3 reviews

    3.0

    3 reviews

    Dined on May 11, 2023

    overall3food2service5ambience4

    This place has declined a lot since we last visited. The menu has been simplified and is now filled with very basic tex-mex staples. Everything needs salt. Nothing stands out. It's not bad, it's just not great. In a city with hundreds of Mexican food options, that won't cut it.
    

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21. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 11, 2023

    overall2food4service1ambience4

    Food was very good but the service was dreadfully slow and mostly inattentive. The complementary chips and really good salsa arrive immediately then it went right off the cliff. We had half the chips eaten before our drink order was taken then we had to stop eating them as we waited for our beers to arrive. Don’t even bother asking for more salsa. The saving grace was they use runners to bring the food out hot. It would have been a lost cause if that was up to our waitress.
    

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22. CG

    CharlesG

    Dallas

    4 reviews

    5.0

    4 reviews

    Dined on May 6, 2023

    overall5food5service5ambience5

    Food and drinks were great. Andy was an awesome server.
    

    Mexican Sugar - PlanoResponded on May 8, 2023Good Evening, Thank you so much for joining us! Your review was a pleasure to read and we look forward to many more amazing experiences with you! If there is anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
    

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23. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 6, 2023

    overall5food5service5ambience5

    After requesting a new table due to the noise level of some large parties, we were given a great table outside with a fabulous wait staff person. My husband and I ordered some new items from the menu that we hadn’t tried before, and they are in our favorite dishes. Making reservations to meet some different friends there later this week.
    

    Mexican Sugar - PlanoResponded on May 10, 2023Good Evening, Thank you so much for joining us! Your review was a pleasure to read and we look forward to many more amazing experiences with you! If there is anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
    

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24. HM

    HeatherM

    1 review

    5.0

    1 review

    Dined on May 6, 2023

    overall5food5service3ambience5

    Food and environment were excellent! Service was slow.
    

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25. OT

    OpenTable Diner

    Dallas

    1 review

    4.0

    1 review

    Dined on May 6, 2023

    overall4food3service5ambience5

    Cinco De Mayo! Very lively, good food and drink! Made reservations and had a short wait before being seated. The waiter was great.
    

    Mexican Sugar - PlanoResponded on May 12, 2023Good Morning, Thank you so much for joining us! We hope you had an amazing time! If there is ever anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
    

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26. OT

    OpenTable Diner

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on May 6, 2023

    overall5food5service5ambience5

    Cinco de mayo here was fun. I definitely recommend you make it a stop on that holiday!
    

    Mexican Sugar - PlanoResponded 7 days agoGood Evening, Thank you so much for joining us! Your review was a pleasure to read and we look forward to many more amazing experiences with you! If there is anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
    

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27. AS

    AndyS

    Dallas

    1 review

    3.0

    1 review

    Dined on May 6, 2023

    overall3food3service1ambience4

    Went for Cinco de Mayo and had reservations and still had to wait but when we arrived they were putting up advertised drink stations and musical guests were leaving. The resteraunt was very hot and even the workers were complaining. Service was very bad and we never got some of the drinks we asked for 3 times. We have been going here (Plano location) since they opened and they keep changing the food and menu items to they point that we no longer find food we want anymore. This was a resteraunt we always looked forward to going to for the food and drinks and it's a shame it has changed so much. To go out for a meal and spend over $50 per person and be disappointed is not something I will repeat for the 3rd time so I guess we will say goodbye and find a new place where we can be satisfied and also get what was advertised.
    

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28. DS

    DeannaS

    Chicago

    8 reviews

    vip
    5.0

    8 reviews

    Dined on May 6, 2023

    overall5food5service4ambience5

    Came here for cinco de mayo, and so happy we did. This place was vibing. Fun music, delicious drinks and the food was flavorful. We had a great time!
    

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29. HN

    HelenN

    Dallas

    11 reviews

    3.0

    11 reviews

    Dined on May 6, 2023

    overall3food5service5ambience5

    Cinco de Mayo is not the night to go to this restaurant if you’re not ok with crazy loud music..Which honestly was even the 20 years olds at our table! Oh my goodness the volume of music was so obnoxiously loud and we couldn’t hear anyone at the table. That was sad as we were celebrating a special birthday. The evening could’ve been just as enjoyable without that music blaring. I noticed many people asking for it to be turned down. It was nuts already in this restaurant, but the music made it a less than desirable night😩. I don’t think we’ll ever go back 😢
    

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30. JW

    JasmineW

    Dallas

    3 reviews

    3.0

    3 reviews

    Dined on May 6, 2023

    overall3food2service3ambience4

    This was my first time and maybe on May 5th might not have been the best decision. It was so hot in the restaurant. The server gave us warm water. We had to ask for ice several times. The food wasn’t that good. The queso was delicious.
    

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31. OT

    OpenTable Diner

    Dallas

    3 reviews

    2.0

    3 reviews

    Dined on May 5, 2023

    overall2food2service3ambience2

    Dined on Cinco De Mayo for a surprise birthday dinner and regret that I chose Mexican Sugar. Either the AC was out or they just didn’t have it on. Our guest were miserable. Sweating while eating dinner inside of a restaurant that you’re paying at is insane. The birthday cake that was NOT cheap was completely ruined from the heat in the restaurant. It was just not an enjoyable experience and to think this is the place I chose to celebrate my sister’s 40th birthday very disappointing.
    

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32. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 5, 2023

    overall1food1service1ambience1

    Overbooked for cinco de Mayo made for a terrible experience at one of our favorite places.
    

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33. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 5, 2023

    overall2food4service3ambience1

    Air conditioning was broken at the restaurant, 97 degrees outside, and they sat my party of 8 with two infants next to the sweltering kitchen. Waiter was a good sport, he was very apologetic and kind to us. Food arrived a bit late, so we had to box it up before we ate it. We love Mexican Sugar and will be back, just a bad experience for this particular night.
    

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34. CJ

    CJAC

    Phoenix

    5 reviews

    vip
    4.0

    5 reviews

    Dined on May 5, 2023

    overall4food4service5ambience3

    It was hot. We were seated in a back room with no air conditioning and it was 93 out. The service was spectacular though and made up for it.
    

    Mexican Sugar - PlanoResponded on May 12, 2023Good Morning, I do apologize for the temperature, we actually having that fixed today. I am glad service was incredible! That means so much to hear! Please let us know if there is anything we can do to enhance your next experience with us! Best Regards, Kyle Parker General Manager
    

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35. OT

    OpenTable Diner

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on May 5, 2023

    overall5food5service5ambience4

    need to put the AC on other then that it was amazing
    

    Mexican Sugar - PlanoResponded on May 8, 2023Good Evening, Thank you so much for joining us! We hope you had an amazing time! If there is ever anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
    

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36. OT

    OpenTable Diner

    Dallas

    2 reviews

    1.0

    2 reviews

    Dined on May 5, 2023

    overall1food5service5ambience1

    AC was out the entire time we were there but they still kept seating people in the back room. It was miserable.
    

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37. DP

    DianeP

    1 review

    4.0

    1 review

    Dined on May 5, 2023

    overall4food4service5ambience4

    Great service but it was humid/hot which made somewhat uncomfortable. But Jasmine was an awesome server and we trying to keep her cool by fanning her with the menu😁
    

    Mexican Sugar - PlanoResponded on May 8, 2023Good Evening, Thank you so much for joining us! Your review was a pleasure to read and we look forward to many more amazing experiences with you! If there is anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
    

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38. CM

    CandaceM

    Dallas

    26 reviews

    vip
    5.0

    26 reviews

    Dined on April 30, 2023

    overall5food5service5ambience5

    Great food, atmosphere and service. One of my favorite places to eat!
    

    Mexican Sugar - PlanoResponded on May 3, 2023Good Evening, Thank you so much for joining us! Your review was a pleasure to read and we look forward to many more amazing experiences with you! If there is anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
    

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39. JA

    JulieA

    1 review

    3.0

    1 review

    Dined on April 29, 2023

    overall3food2service3ambience3

    I haven't visited Mexican Sugar in two years, but the last time I visited, it was outstanding. Recently, it was not as good. The service was okay, and the staff was friendly, but I will not go back again. I ordered the mushroom tiga tacos but had to send them back as the mushrooms were too tough to chew. They politely replaced my order with the Sopre appetizers, which were very different than several years ago. I was not impressed with that either, and I am not a picky eater. There are too many good Mexican food type restaurants in Dallas though some make focus on region specific areas such as South American, Latin etc. Of all the ones I have visited, this was my least favorite. The ambience is great if you like loud and noisy places, but I would not revisit for a meal.
    

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40. C

    Cnavidad

    Dallas

    8 reviews

    vip
    5.0

    8 reviews

    Dined on April 29, 2023

    overall5food5service5ambience5

    Love the crab enchiladas and the margarita flight
    

    Mexican Sugar - PlanoResponded on April 30, 2023Good Afternoon, Thank you so much for joining us! Your review was a pleasure to read and we look forward to many more amazing experiences with you! If there is anything we can do to enhance your next experience with us, please don't hesitate to ask! Best Regards, Kyle Parker General Manager
    

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