Earls Kitchen + Bar - Station Square

Earls Kitchen + Bar - Station Square reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Amanda

   Vancouver / British Columbia1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was soo kind, I don’t remember her name but she wore green glasses and she was so sweet. We had a great dining experience thanks to her
   

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2. S

   Sarina VIP

   Vancouver / British Columbia14 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   Food was horrible, the chicken in my salad was gummy and looked raw. They had to look at it under the light and then told me it was cooked- well the why did it appear uncooked? Just gross then instead of offering me something else they re-made it and charged me. Service was so so, the waiter did not really care or want to be at work imo.
   

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3. E

   Emma

   Edinburgh/Midlothian2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quick service, food was delicious and perfectly cooked! Our server was very friendly!
   

   Earls Kitchen + Bar - Station SquareResponded 1 day ago

   Thank you for taking the time to review your experience, I'm so thrilled to hear you had an amazing time with us. We look forward to having you join us again soon! Please reach out to me @jadyn.mcinnisthorpe@earls.ca if you would like to book with us in the future, I would be more than happy to help you with a reservation! All the best, Jadyn Mcinnis Thorpe - Guest Experience Manager
   

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4. D

   Darnell

   Vancouver / British Columbia2 reviews

   5.0

   Dined on May 25, 2025

   1. Overall 5
   2. Food 2
   3. Service 4
   4. Ambience 4

   The food the 5 of us received was cold , probably sitting out for awhile Unfortunately, we were hungry and just ate it Not a great experience at Earls , I've been going to several locations locally and in the US This is the first time we had a bad day for food
   

   Earls Kitchen + Bar - Station SquareResponded 1 day ago

   Hi Darnell. My name is Jadyn, I'm the Guest Experience Manager at Earls Station Square. Thank you for your feedback. Please email me directly at jadyn.mcinnisthorpe@earls.ca. I would love to hear more about your experience, as well as discuss how we can regain your trust and support and a valued guest. All the best, Jadyn Mcinnis Thorpe
   

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5. L

   Leticia

   Mexico City1 review

   5.0

   Dined on May 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nos gustó mucho la comida y el servicio. Los platillos muy bien servicios. Y el personal muy cordial.
   

   Earls Kitchen + Bar - Station SquareResponded 4 days ago

   Leticia, Gracias por tomarse el tiempo para comentar su experiencia. Me alegra mucho saber que la pasó increíble con nosotros. ¡Esperamos tenerlo de nuevo pronto! Si desea reservar con nosotros en el futuro, contácteme en @jadyn.mcinnisthorpe@earls.ca. Estaré encantada de ayudarle con su reserva. Les deseo lo mejor, Jadyn Mcinnis Thorpe - Gerente de Experiencia del Huésped
   

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6. R

   Regina VIP

   Vancouver / British Columbia4 reviews

   5.0

   Dined on May 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Happy hour half off sangria was awesome! Great after work vibes for our big group. The Aussie waiter was nice and Robbie the Sous chef was awesome!
   

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   Earls Kitchen + Bar - Station SquareResponded 4 days ago

   Hi Regina! Thank you for taking the time to review your experience, I'm so thrilled to hear you had an amazing time with us. I will be sure to share your kind words with Aiden and Robbie! We look forward to having you join us again soon! Please reach out to me @jadyn.mcinnisthorpe@earls.ca if you would like to book with us in the future, I would be more than happy to help you with a reservation! All the best, Jadyn Mcinnis Thorpe - Guest Experience Manager
   

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7. c

   charity

   Vancouver / British Columbia1 review

   2.0

   Dined on May 22, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Ordered the sushi salmon press, and the rice was hard and cold, like it had been refrigerated. Also ordered the guava vodka soda and it didn't taste like it had any alcohol in it.
   

   Earls Kitchen + Bar - Station SquareResponded on May 24, 2025

   My name is Jadyn, I'm the Guest Experience Manager at Earls Station Square. I am disappointed to hear we missed the mark on your recent experience with us. Please email me directly at jadyn.mcinnisthorpe@earls.ca. I would love to hear more about your experience, as well as discuss how we can regain your trust and support and a valued guest. All the best, Jadyn Mcinnis Thorpe
   

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8. M

   Michael

   Vancouver / British Columbia1 review

   3.0

   Dined on May 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Glasses were extremely dirty. Not just a smudge, but actual grime inside the glasses.
   

   Earls Kitchen + Bar - Station SquareResponded on May 23, 2025

   Hi Michael, my name is Jadyn, I'm the Guest Experience Manager at Earls Station Square. Please email me directly at jadyn.mcinnisthorpe@earls.ca. I would love to hear more about your experience, as well as discuss how we can regain your trust and support and a valued guest. All the best, Jadyn Mcinnis Thorpe
   

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9. R

   Rory

   Vancouver / British Columbia6 reviews

   4.0

   Dined on May 18, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Large group of 20. Booked online so I wasn't aware that our group would be split into two booths. Not the end of the world, but just a heads up to future "group diners". We felt a bit disconnected from each other (even though the booths were next to each other). I think each booth can accommodate about 10 people. Cocktails seem to be priced a little higher than I remember. Aperol Spritz $17 and I could barely taste the Aperol - seemed a little watered down. Decided to just have beers on our second round of drinks. Side Note: Their "feature wine" disappointedly was an American brand which was unfortunate especially with the current Trade War that we currently have with our Southern neighbours. Would've been nice to have seen a Canadian wine perhaps from the Okanagan being featured. On a positive note however, I know it's customary for restaurants to charge an 18% Auto Grat on larger groups, however this wasn't the case for our group - which was very refreshing. (Sometimes I feel the service is neglected when you are in a larger group because the servers know they are already getting the 18%, but our server really earned his gratuities and we appreciated this). Also we've been to other restaurants before where a "cake cutting fee" is charged per person when you bring your own cake, however this is not the case with Earls. They provided plates, cutlery, a knife, and even came out to our table with our cake (which they stored in the fridge while we ate dinner), with the candles lit and all ready for us, all at no extra charge. It really feels like they take care of you at this Earls and they don't take advantage of you like other restaurants do. Thank you Earls!
   

   Earls Kitchen + Bar - Station SquareResponded 6 days ago

   Hi Rory. My name is Jadyn, I'm the Guest Experience Manager at Earls Station Square. Please email me directly at jadyn.mcinnisthorpe@earls.ca. I would love to hear more about your experience, as well as discuss how we can regain your trust and support and a valued guest. All the best, Jadyn Mcinnis Thorpe
   

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10. G

    Gianna

    Unspecified4 reviews

    3.0

    Dined on May 17, 2025

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 3

    We waited for 20 minutes after being seated, but no one came by to take our drink order. We were still holding our menus and looking around when all the food arrived—before we had even placed a drink order. We tried to find our server, Marsh? but she was nowhere to be seen. We had ordered the Nashville Hot Chicken Sandwich but instead received the Nashville Chicken and Pickle Skewers. Thankfully, the server assistant noticed we were looking for help and stepped in. She was very attentive and took excellent care of us, which we really appreciated. The food was fantastic, as always, but visiting on a busy night makes it noticeably harder to receive timely service.
    

    Earls Kitchen + Bar - Station SquareResponded 6 days ago

    Hi Gianna, My name is Jadyn, I'm the Guest Experience Manager at Earls Station Square. Please email me directly at jadyn.mcinnisthorpe@earls.ca. I would love to hear more about your experience, as well as discuss how we can regain your trust and support and a valued guest. All the best, Jadyn Mcinnis Thorpe
    

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