State & Main Kitchen + Bar - Jasper Ave
Rice was way over cooked, sent back twice, still the same. Waiter was barely around even though it was dead in there. Wouldn’t go back.
When we arrived for brunch at an empty place, the server waived his hand and said "your table is over there" as opposed to walking us to our reserved table. I asked which table? His reply was "the one with the cutlery." Rather condescending. Nice welcome.
First, and last time having brunch at this place. Three of us ordered the eggs, bacon and sausage. The 4th member ordered something different, but was told "we don't have any of that left." Off to a great start.
The eggs, although ordered over easy, were overcooked and 'solid.' The sausage was way under cooked, the 3 of us, after cutting into it, declined to eat it. The potato "Tots" looked and tasted like they came from the frozen food section of Walmart. Sad.
Coffee refills came only when we stood up to flag down the server. He seemed put out when we asked for more creamers. Sorry to be a bother on a very quiet morning.
At no time did a Manager on Duty enquire as to how our experience was. It could not be because he/she was too busy. Every time I dine at Moose Factory/Sawmill a MOD comes to the table to ask how everything is. Why? Because they care, and value repeat business.
Except for the service and food, not a bad place. On a positive, good location, plus washrooms were clean. Management needs to address some Sunday issues, or simply not open for brunch.
I have been somewhat of a regular at the Southgate location, and have decent experiences, (great staff) but after this experience, I am done with State & Main.
The Jasper Ave location simply doesn't care. They chose not to ask how our experience was, they could of, and should of, I must assume it was because they knew what the answer was.
It is fortunate Open Table provides this forum for reviews when management chooses not to ask.
The menu was very pricey for mediocre options. We ended up going somewhere else after our appetizer.
The food is just ok, and it's very noisy. There were five in our group with a reservation for lunch. Service was friendly and attentive, and our table was ready when we arrived. The food arrived in a reasonable amount of time, but 3 out of 5 orders were messed up. Two had the wrong sides and one had toppings included which were requested to be omitted. These were quickly rectified and a staff member came to the table to apologize for the errors. Overall, great service, mediocre food and a very loud environment.
Another great experience! Got to meet the manager (I think it was Ashley?) and she really shows that she has a genuine concern for her customers! Give her a raise!!
Perfect experience for my team.
Great place for casual dining, great conversation and catching up on sports!
Food was great! A little slow on service but it worked out!
Had water and menus waiting for us on arrival. Fast and courteous service. Food tasted good and special requests were honoured. Good drink/food specials. A bit loud but not anything out of the ordinary.
The food tasted good, but when I asked the server to make sure my lettuce boats don't have onions, she commented that they shouldn't anyway and walked away (keep in mind that it was not very busy). Sure enough there were onions throughout my meal and luckily I don't have an allergy, it was just a preference. I didn't have time to send it back and she never cared enough to check.
Great food and service. If you are looking for ambience and a relaxing dining experience, keep looking!
State and Main Jasper Ave is a great place to meet friends for a drink. The service was good and the ambiance lovely. But, I was disappointed that the food selection was geared towards snacking rather than a full kitchen service.
It took a little long to get our food but other than that the servers were exceptional.
It was a busy day and the server accommodated our big group well. Unfortunately our friends salmon burger tasted off and so did our fish tacos. Perhaps the fish is frozen?
The food and drinks were delicious and the service was great!
Called to cancel - changed our minds.... Staff was very busy so we found to be neglected at times. BAR noise . Two hockey games in town so maybe better to come at another time.
I liked that the online menu had nutritional information for each dish. However, the menu at the restaurant did not. Food was tasty. A bit noisy, but it seems all restaurants these days are that way. Would go again.
Our overall lunch was great with the exception that we all ordered water except one of us and the only one that got a refill was the ice tea and not the waters. My glass was empty and I kept waiting for her to come by but she would come and take a glance, but not once did she ask if I wanted a refill. The ambiance and the food was terrific and I would definitely go back, but would hope that my glass would get filled.
My food came out cold. They did give us my plate for free , however they still charged me for the upgraded poutine on my plate even though it was cold too when it originally came to us. My drink got forgotten about and I had to ask twice about it before I got it.
Very good food, service was not up to par for this establishment.
When we entered the restaurant it was not busy. We had a reservation so they showed us to our table another group arrived and they sat them in the table right next to our rather then seating them in anyone of the other available tables. It was difficult to have a conversation because of the noise and the proximity of the other party. This could have easily been resolved. Poor experience not sure if I’ll be back
My first visit there - seems to be lots of great variety and choices. The fish tacos were yummy!
great food great atmosphere and server wonderful. LOVED that could pre-order online!! The good was ready when we got there, that was fantastic. The only thing to suggest is to have server refill water and to know what the soup of the day is as it was a side for someone who could not eat peppers. Next time will just order a different side :)
Accommodated our large group with very fast and accurate service.