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Char Steak & Lounge, Rochester, NY

Char Steak & Lounge

4.5
4.5
1241 Reviews
$50 and over
Steakhouse
Nestled in the heart of the Neighborhood Of The Arts, Char Steak & Lounge is located in the newly renovated Strathallan, A DoubleTree by Hilton. A blend of quintessential steakhouse with an opulent, hip ambiance celebrating local artists, Char has something for everyone.
With refined and approachable service, the menus offer breakfast, lunch, and dinner. Featuring our wood-fired grilled steaks to homemade pastas, fresh seafood, and masterfully in-house crafted desserts.

Make a reservation

2 people

9:30 PM


Booked 25 times today

Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    Steakhouse, Contemporary American, Wine Bar

  • Hours of operation

    Breakfast Mon–Fri 6:00 am–10:00 am Sat, Sun 7:00 am–11:00 am Lunch Mon–Sat 11:30 am–2:30 pm Bar Daily 5:00 pm–12:00 am Dinner Mon–Sat 5:00 pm–10:00 pm Sun 5:00 pm–9:00 pm

  • Phone number

    (585) 241-7100

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Business Casual

  • Executive chef

    Chef Joshua Cook

  • Private party contact

    Tamar Horowitz: (585) 241-7100

  • Neighborhood

    Rochester

  • Cross street

    East Avenue/Strathallan Park

  • Parking details

    The hotel boasts 120 parking spaces, along with plenty of on-street parking.

  • Additional

    Banquet, Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Counter Seating, Full Bar, Gluten-free Options, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Wheelchair Access, Wine

Popular dishes

What 1,241 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.5
4.5 based on recent ratings
  • 4.4Food
  • 4.6Service
  • 4.5Ambience
  • 3.9Value

NoiseModerate

Loved For

  • Western New York

    Hot spot

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Filters

  1. AO

    AllenO

    1 review

    5.0

    1 review

    Dined 1 day ago

    overall5food4service5ambience5
    Mac and cheese has changed, taste ok. Char steak sauce also changed, not good at all.
  2. RR

    RandyfromRochester

    New England

    34 reviews

    4.0

    34 reviews

    Dined 3 days ago

    overall4food5service4ambience4
    Staff was excellent. Our service was funny and really nice. Appetizers were good. Nice selection of wines. ONLY drawback was, once they cleared our appetizer plates, it was another 45 minutes before we received our main entrees. No substitutions, just 4 steaks and a fish entree. Not sure what happened. We did notice that two tables who were seated well after us were finishing up even before we received our entrees. I get restaurants are short staffed, but I think they mixed up who should have been served first. Good experience other wise. Food was very delicious.
  3. CA

    CynthiaA

    New York Area

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    Food was delicious, especially the pumpkin lobster bisque. Service was great.
  4. KM

    KristenM

    1 review

    5.0

    1 review

    Dined on November 22, 2022

    overall5food5service5ambience5
    Being in town for a conference it is hard to eat normal or healthy meals. I needed a change and this was perfect.
  5. J

    Joshua

    1 review

    1.0

    1 review

    Dined on November 22, 2022

    overall1food1service4ambience3
    Waitress was great, company was excellent. Food was subpar. Steak Tartar and French onion soup were good. Everything else was not.
  6. F

    Fairportchowhound

    New York Area

    24 reviews

    4.0

    24 reviews

    Dined on November 19, 2022

    overall4food4service4ambience4
    Service was a bit slow. However, it was Saturday night and very busy. Short ribs were fantastic! 1 out 3 filets was a bit overdone, but still pretty good. Truffle fries delicious, asparagus was overcooked (super thin which I don't really care for because it is too easy to overcook). Drinks and appetizers very good. Our server, Allison, was very friendly and helpful (aka honest) with menu choices. She remembered us from one of our previous visits and had fun with us. Overall, a very pleasant experience.
  7. D

    David

    1 review

    5.0

    1 review

    Dined on November 18, 2022

    overall5food5service5ambience5
    Service was first-rate! All of the staff was friendly and informative.
  8. MB

    MiriamB

    New Orleans

    1 review

    2.0

    1 review

    Dined on November 17, 2022

    overall2food2service2ambience2
    We went for lunch, food was cold, salad was awful, sandwich had too much aioli sauce which dripped all over the place, no waitress for a while to get another napkin, had to wait for sugar for coffee, service was not great. Wont be back.
  9. SM

    ShawnM

    1 review

    5.0

    1 review

    Dined on November 16, 2022

    overall5food5service5ambience5
    Absolutely phenomenal meal. Exceptional service , Amazingly prepared food and inviting atmosphere, Only thing that I'd change was our seating placement it was a little hard to speak with my Partner besides that would go for every special occasion
  10. BL

    BradL

    1 review

    5.0

    1 review

    Dined on November 14, 2022

    overall5food5service4ambience5
    Amazing food. We ate here because we were staying in the hotel where restaurant is located within. The 14oz NY Strip steak was straight perfection! My wife had a chicken dish that she cannot stop talking about, as well as the potato & leek soup! Char was very busy and the service still did not disappoint. We will definitely eat here again!
  11. TB

    TheBlondeBoheme

    1 review

    5.0

    1 review

    Dined on November 5, 2022

    overall5food5service5ambience5
    Both times that my fiancé and I have dined at Char, our meals were 10/10.
  12. KH

    KentH

    New York Area

    4 reviews

    4.0

    4 reviews

    Dined on November 5, 2022

    overall4food4service3ambience3
    Bartender was great! Table service was a little slow but ok.
  13. 5

    585starreviews

    1 review

    3.0

    1 review

    Dined on November 4, 2022

    overall3food2service4ambience4
    While we were so excited to spend our special day here, we were left very disappointed. The French onion soup was very very watery, no beef flavor in the broth and onions were raw, not caramelized. While we hoped to add soup, we asked for salt and pepper twice but never received any. Oysters were perfectly fine. For mains, the Mac and cheese and chicken options were well received. But for $30 chicken, the small small amount was unfortunate. Worst was my SO Wagyu meal for $40. The cut was so tough it was hard to eat. Best part of the meal was the salt bread they served. For a $150 meal, not even having alcohol, we were very sadly disappointed and will not be returning or recommending.
  14. LM

    LissetteM

    1 review

    1.0

    1 review

    Dined on October 29, 2022

    overall1food2service1ambience3
    The service was terrible. I was so disappointed. Host was new and clueless. Shared issues between staff and service with me. The waitress was worse she gave me the wrong order and when I returned it they took 1/2 hour to give me the right order. My whole table was done eating. When we complained she said things happen. Who says this in a fine dining restaurant. I am an HR leader, I would be embarrassed to have them work for me or represent my business. I would have fired them both had they worked for me.

    Char Steak & LoungeResponded on November 5, 2022Thank you for sharing your experience. Personally, I wish you had felt like it was a better experience at your breakfast. While every guest has a unique interaction with our team, we hope to learn how we can get better at our craft and allow for our group of caring team members to grow. If you would like and this is a big ask, please feel free to contact the Char management and let us know if we can get you back to experience dinner. We are doing our best to track down how this happened.

  15. P

    Paulp

    1 review

    4.0

    1 review

    Dined on October 29, 2022

    overall4food2service3ambience5
    Ok I’d like to be constructive and not just bash the place so I’ll start with the good. My wife’s steak was extremely high quality and cooked perfectly. My Caesar salad however was wilted and bitter and lacked any garlic flavor at all. Almost unseasoned and bland. I had the pasta puttanesca and it was outright awful. Bitter sour tomato flavor and it was served so hot and dry it was either microwaved or sat under a heat lamp for 30 minutes. Our server had an assistant so you would think that one of them would come check on us and they were both absent 95 percent of the time. A runner brought out our meals and just left before I could ask for some things. My wife had a bake potato that was clearly days old and microwaved too. We also had a reservation for 815 and didn’t get our table til after 9. I’ve had a better experience at outback or Olive Garden than this place. Maybe the chef wasn’t there that night and the crew just shot from the hip. The bartender made some incredible cocktails and the wine list is wonderful at least. And the ambiance is also great both visually and musically.

    Char Steak & LoungeResponded on November 5, 2022Thank you for sharing your experience. Personally, I wish you had felt like it was a better experience. While every guest has a unique interaction with our team, we hope to learn how we can get better at our craft and allow for our group of caring team members to grow. Everything is prepared fresh daily, but obviously something went wrong from what you described. We have shared this with the Chef, and we will all be better from it. Thank you very much for letting us know, we want you back.

  16. J

    Jamilas

    New York Area

    1 review

    3.0

    1 review

    Dined on October 15, 2022

    overall3food3service2ambience2
    We didn’t like the service and food was not bad. We were very excited about going there for dinner, it was very disappointed with the service overall.

    Char Steak & LoungeResponded on November 5, 2022Thank you for sharing your experience. Personally, I wish you had felt like it was a better experience. While every guest has a unique interaction with our team, we hope to learn how we can get better at our craft and allow for our group of caring team members to grow. If you would like and this is a big ask, please feel free to contact the Char management and let us know the details of your experience and how we can improve. We want to hear from you.

  17. B

    Billcap

    New York Area

    15 reviews

    4.0

    15 reviews

    Dined on October 12, 2022

    overall4food4service5ambience3
    We did a “small plates” with a number of appetizers, all of which were excellent, as was the dessert we topped off with. Service was excellent in all aspects. Bit noisy to start but as night went on noise and crowd diminished. Would definitely return for same sort of meal.
  18. GD

    GDAG

    Philadelphia

    7 reviews

    4.0

    7 reviews

    Dined on October 9, 2022

    overall4food3service5ambience5
    The ribeye was ordered medium rare but was served very rare. We had to send back and didn't get it back for 15 minutes. We had to ask the server for it. All other food were excellent. Great filet mignon! Creamed spinach was phenomenal. Dozen oysters were only half freshly shucked. The other half were pre-shucked and dry.
  19. DL

    DrLynn

    Western NC

    3 reviews

    4.0

    3 reviews

    Dined on October 8, 2022

    overall4food3service5ambience4
    Great server in Russell! Salmon was raw in middle and I asked for well done. The wedge of lettuce salad covered the entire plate so cutting into it had fried onions spilling onto the table and too little dressing. The leeks, potatoe’s, and pistachio topping on the salmon was soooo flavorful I could have made a meal of just that combo! Was stuffed and only ate 1/2 of salad and entree so could not even consider dessert. You need to decrease portion sizes to eliminate that issue. In affluent Vero Beach, FL they have taken a page out of CA cuisine and done that and their profit margin is better since there is Room for dessert and a coffee or an apertif! I only had a glass of Prosecco. Also, many restaurants are also serving the bread and butter (excellent, btw) WITH dinner. Would I return ? Yes. DrLynn
  20. s

    sanpaul

    Tampa

    27 reviews

    vip
    5.0

    27 reviews

    Dined on October 7, 2022

    overall5food5service5ambience5
    Love the cozy dining room after a lively bar hour! Drinks were good, service and food were perfect! And there’s free parking!
  21. A

    Arirc

    Richmond

    6 reviews

    5.0

    6 reviews

    Dined on October 5, 2022

    overall5food5service5ambience5
    An excellent date night option! Food and ambiance were delicious
  22. J

    Jeffrey

    1 review

    3.0

    1 review

    Dined on October 1, 2022

    overall3food4service5ambience2
    the atmosphere is definitely not the best but it is good for a hotel. the food is very good but of course on the pricey side. our service was phenomenal.
  23. L

    Laurie

    New York Area

    1 review

    4.0

    1 review

    Dined on September 30, 2022

    overall4food3service5ambience5
    I’d recommend Char for the ambiance and drinks. However, the food was just ok.
  24. OT

    OpenTable Diner

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on September 25, 2022

    overall5food5service5ambience4
    Our server was amazing and the food was top notch. The tables were a little close and our neighbors were a little loud which was the only drawback.
  25. AM

    AnnM

    New York Area

    1 review

    5.0

    1 review

    Dined on September 24, 2022

    overall5food5service4ambience4
    Excellent food and nice ambiance for my special birthday celebration!
  26. OT

    OpenTable Diner

    Naples

    2 reviews

    5.0

    2 reviews

    Dined on September 23, 2022

    overall5food5service5ambience5
    Service both at the table, which was superior and the bar was excellent!
  27. FT

    27FTR

    New York Area

    10 reviews

    5.0

    10 reviews

    Dined on September 16, 2022

    overall5food5service5ambience5
    Perfect environment to celebrate with family and friends. Food was cooked to perfection, great wines and service was excellent! Thank you
  28. LH

    LeeH

    1 review

    4.0

    1 review

    Dined on September 15, 2022

    overall4food5service5ambience5
    Amazing environment and service. The food was season properly and served and the perfect temperature. Highly recommend
  29. DA

    DanA

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on September 15, 2022

    overall4food4service5ambience5
    Ordered steak medium rare but it was more on the medium side. Still tasted fantastic.
  30. T

    Talkie

    New York Area

    9 reviews

    5.0

    9 reviews

    Dined on September 9, 2022

    overall5food4service5ambience5
    Excellent as usual. However, a little disappointed about the wedge salad. It used to be amazing and the change was underwhelming.
  31. JT

    JamesT

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on September 7, 2022

    overall5food3service5ambience5
    All good! Quick service, and fun wait staff. I am eating out often so tough to totally satisfy me, however I would go back to this place. Enjoyed the atmosphere and the hotel. Best, Jim T
  32. OT

    OpenTable Diner

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on September 5, 2022

    overall3food4service4ambience2
    Restaurant in lobby of hotel looks a little worn needs updating of carpeting and decor. Typical steakhouse fare and like usual expensive . Overall OK but better local options.
  33. EK

    EddyK

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service5ambience5
    Whole experience from beginning to end was incredible
  34. OT

    OpenTable Diner

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on August 28, 2022

    overall5food5service5ambience5
    The food and service were excellent. Russell, our waiter gave great advice!!
  35. TL

    TedL

    New York Area

    1 review

    3.0

    1 review

    Dined on August 27, 2022

    overall3food2service4ambience3
    Reservations was at 6:30, we waited 10 minutes before being seated, while others after us were immediately seated. We were told that the people at our table had not left yet, while there were open tables throughout. We ordered steaks "medium" and one steak came back "well done" and one was "medium well". The waiter and manager immediately took back the "well done" steak and apologized. We had to wait 10 minutes for the steak, which came back "medium". We were happy with the second steak; however, I did not want to eat my dinner while we were waiting for the other steak to come back so my steak had cooled down. I would have expected the chef to come out and apologize instead of making the waiter apologize. We were happy with the waiter, but I cannot recommend this place as the overall experience was very disappointing.
  36. SS

    SusanS

    Hawaii

    1 review

    4.0

    1 review

    Dined on August 27, 2022

    overall4food3service5ambience5
    Everything was wonderful except my $85 Delmonico steak was tasteless. It was cooked to perfection though. Salad was fresh.
  37. AR

    AbbyR

    New York Area

    5 reviews

    vip
    3.0

    5 reviews

    Dined on August 27, 2022

    overall3food1service3ambience3
    There was a hair on the steak. A baked potato is $12.
  38. DD

    DrewDining

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on August 26, 2022

    overall5food5service5ambience5
    Excellent selection and quality of food. Service was great with overall top notch experience. I would recommend to anyone.
  39. n

    none

    Washington DC

    2 reviews

    4.0

    2 reviews

    Dined on August 24, 2022

    overall4food4service5ambience3
    I felt the background music was too loud, interfered with conversation at the table. Our server was outstanding; engaging, good to know, conversationalist, creative.
  40. LB

    LittleBigRedMama

    New York Area

    8 reviews

    5.0

    8 reviews

    Dined on August 17, 2022

    overall5food5service5ambience5
    We visited Char for the first time for our 54th anniversary dinner. We were seated at an out door table at our request on a warm breezy night. My husband enjoyed his craft beer and I really liked the pomegranate Cosmo I requested. My husband ordered and loved the tuna tartare appetizer and special elk entree. I loved the frisée salad and roasted salmon with pistachio and mustard crust. We were given a portion of flourless chocolate cake to share for dessert. Despite the high prices, we would likely return to Char again for a special occasion.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Screening

    • Sick staff prohibited in the workplace
    • Staff temperature check required

FAQs

Char Steak & Lounge is rated 4.5 stars by 1241 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

9:30 PM


Booked 25 times today
Google Map for Char Steak & Lounge

550 East Avenue, Rochester, NY 14607

Additional information

  • Cross street

    East Avenue/Strathallan Park

  • Neighborhood

    Rochester

  • Hours of operation

    Breakfast Mon–Fri 6:00 am–10:00 am Sat, Sun 7:00 am–11:00 am Lunch Mon–Sat 11:30 am–2:30 pm Bar Daily 5:00 pm–12:00 am Dinner Mon–Sat 5:00 pm–10:00 pm Sun 5:00 pm–9:00 pm

  • Cuisines

    Steakhouse, Contemporary American, Wine Bar

  • Dining style

    Casual Elegant

  • Dress code

    Business Casual

  • Parking details

    The hotel boasts 120 parking spaces, along with plenty of on-street parking.

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Executive chef

    Chef Joshua Cook

  • Additional

    Banquet, Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Counter Seating, Full Bar, Gluten-free Options, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Wheelchair Access, Wine

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