Old Chicago Pizza & Taproom - Union
Table of 6. After a VERY long (hour) wait for dinner - 3 people received their food 20 minutes before the rest of the table was served. Those 3 got GF pizza which was overcooked like a burnt cracker. Waiter was doing shots with his peers in the back (We could see from our table) and wasn't totally on his game . They did comp our standard pizza and deserts but at that point we were very frustrated and hungry so it really didn't matter. This is the 3rd time I have visited this restaurant location and all three times I seem to have similar issues. Won't be heading back unless some major customer service improvements are made. Too bad, I like most of the food and beer, (With the exception of the GF pizza crust) but because of the poor service it is just not worth it.
An hour and 40 minutes - that’s how long we spent at Old Chicago this evening - and not by choice.
First, we had a gift card so I made a reservation on Open Table.
When we arrived (2 adult, 3 hungry kids), we were informed our reservation just put us on the wait list. They can’t customize the Open Table ap to account for their “no reservations on the weekends” policy - so be aware of that. We only ended up waiting about 10 minutes so not bad.
Second, we were seated in the back of the restaurant adjacent to the kitchen. Almost immediately we heard someone yelling “We need runners!” A lovely server named Jessie took our order and even shared her purple pen with my six year old who was frustrated (and hungry) that there were only yellow and green crayons.
Dinner took another 40/50 minutes to arrive during which time we got to hear much more yelling from the kitchen “We have six tickets in the window! I need runners!” My husband has serving experience so he briefly considered volunteering to help out.
Jessie kept checking on us politely, smiling through a problem that was obviously not her doing.
When our food finally arrived, all the food was there and right - except the six year old’s grilled cheese. I don’t know what Jessie did, but it appeared very shortly thereafter. My husband did get his chance to relive his serving days, tracking down the ketchup to go with said six-year-old’s grilled cheese (she’s really only high maintenance when it comes to crayons and ketchup - I promise.)
My kids devoured every morsel of food on that table and I got to use the gift card.
If you go, be prepared for a long wait and pray you get Jessie.
Glad we made reservations! My boyfriend and I went on a Friday evening and the waiting line was beginning to crowd up. The food came out at decent time. Recommend the SPINAch ARTICHOKE dip!! Yummm
They have an excellent beer selection! Best selection than all the other bars in the area, even the taphouse down the street... Will be going back!
Had many visits here hoping this night was anbexception. Food quality and service was not great, long wait for food after ordering and temp was less than hot.
Terrible kitchen service. Waited an hour and still didn’t have appetizer.