BJ's Restaurant & Brewhouse - West Covina

Reseñas de BJ's Restaurant & Brewhouse - West Covina de comensales del restaurante. Basadas en valoraciones recientes.

1. J

   Joan

   Los Ángeles12 reseñas

   5.0

   Comieron hace 7 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   A big thank you to the staff on Sunday May 11th! We had a 1 pm reservation & they were all very accommodating as we had a large group & needed to add 1 more. Didn’t blink an eye & took care of us. We had a few with traffic problems running late and they said no problem we’ll be happy to seat who’s here now & you’re welcome to wait or order drinks & appetizers while you’re waiting for the rest of your party, which we did. All was 5 star from the check in desk to wait staff & food & drinks & of course we ordered Pizookie Pizza Size! The Mother’s Day Souvenir Glass for the moms was a nice surprise & very much appreciated! Thank all the Staff who did an excellent job despite the busy day & also the fellow customer who took our group pic out front☺️
   

   BJ's Restaurant & Brewhouse - West CovinaRespuesta enviada hace 4 días

   Joan, thank you for your fantastic feedback! We’re thrilled to hear our team made your Mother’s Day celebration special, even amidst the busyness. It’s great that you enjoyed the Pizookie and the souvenir glasses. We appreciate your kind words and hope to see you again soon!
   

   ¿Te fue útil?

2. L

   Lorena

   Los Ángeles1 reseña

   4.0

   Comieron hace 7 días

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   The restaurant has menu options for all. Service by Laura was fantastic, especially on a busy Mother’s Day. Two issues with the actual food prep though, one sandwich had a sauce on it that it shouldn’t have. The sandwich was returned but took so long to come back out that the rest of the party was done with their meals. That meal was comped. Cesar salad prep was inconsistent, one salad was over dressed and the other entree size salad literally had dry lettuce at the bottom of the salad. Our waitress Laura kept a smile on her face and was extremely professional. She saved the experience. Kitchen staff, thank the waitresses and servers.
   

   BJ's Restaurant & Brewhouse - West CovinaRespuesta enviada hace 5 días

   Lorena, thank you for your thoughtful feedback! We're thrilled to hear that Laura provided excellent service, especially on such a busy day. We apologize for the food prep issues and appreciate your insights as we strive to improve. Your experience matters, and we’ll address these concerns with our kitchen team.
   

   ¿Te fue útil?

3. A

   Aundreia

   Los Ángeles2 reseñas

   5.0

   Comieron hace 7 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Our waiters were very nice. They were attentive and the food was very good.
   

   BJ's Restaurant & Brewhouse - West CovinaRespuesta enviada hace 5 días

   Aundreia, thank you for your fantastic review! We're thrilled to hear that our team provided attentive service and that you enjoyed your meal. Your feedback means a lot to us, and we can't wait to welcome you back for another great experience!
   

   ¿Te fue útil?

4. A

   Aaron

   Las Vegas1 reseña

   2.0

   Comieron en 13 de abril de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 1
   4. Ambiente 5

   Decent food. Terrible service. Would not go back to this location.
   

   BJ's Restaurant & Brewhouse - West CovinaSe respondió el 14 de abril de 2025

   Hi Aaron. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   ¿Te fue útil?

5. OT

   Comensal de OpenTable

   San Diego1 reseña

   1.0

   Comieron en 22 de marzo de 2025

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 1

   From the moment we sat down, our service was terrible. Our waiter didn’t attend to us - no plates with the appetizers or dessert, took forever to find and track down for napkins, rolled his eyes when we asked for something, and the wait times were horrible. We were seated under the ac duct and froze the whole time. We were never offered drink refills and had to ask multiple times for everything including the check. Awful service. Wasn’t told happy birthday not once (even though we had birthday balloons and I made a birthday reservation) by anyone, and it felt like staff didn’t communicate with eachother.
   

   BJ's Restaurant & Brewhouse - West CovinaSe respondió el 22 de marzo de 2025

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   ¿Te fue útil?

6. LD

   LisaD

   Los Ángeles2 reseñas

   1.0

   Comieron en 15 de marzo de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 2

   Horrible service. Our appetizer came out after our entrees and the table next to us ended up getting our appetizer. Had to complain to the manager and I never do that
   

   BJ's Restaurant & Brewhouse - West CovinaSe respondió el 25 de marzo de 2025

   Thanks for letting us know about the service issue. I'm sorry about this. We will work with our team so this does not happen again.
   

   ¿Te fue útil?

7. C

   Cecille

   Condado de Orange6 reseñas

   3.0

   Comieron en 25 de febrero de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 4

   The appetizer was great unfortunately our main course was disappointing! I ordered the sirloin with garlic butter, the sirloin was tough, the rice was dry, same with the veggies. And the garlic butter did not come until half way through. My friend ordered the fish and chips and she was also disappointed. The fish was very oily. So she just basically ate just the fish.
   

   BJ's Restaurant & Brewhouse - West CovinaSe respondió el 27 de febrero de 2025

   Hi Cecille. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   ¿Te fue útil?

8. W

   Wayne

   San Diego3 reseñas

   5.0

   Comieron en 14 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great beverages, wonderful food and an awesome server made for this to be a great Anniversary/Valentine Day lunch. Thank you to server Audie and the rest of the staff. Will return soon!
   

   BJ's Restaurant & Brewhouse - West CovinaSe respondió el 16 de febrero de 2025

   Wayne, we’re thrilled to hear you enjoyed your anniversary/Valentine's Day lunch! It’s fantastic to know that Audie and the team made your experience special. We can’t wait to welcome you back for more great food and drinks!
   

   ¿Te fue útil?

9. C

   Cherilyn

   Los Ángeles13 reseñas

   4.0

   Comieron en 8 de febrero de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   As a family we all had a good time. Only a few hiccups with service but our server was very sweet, friendly and always attended to us with a big smile.
   

   BJ's Restaurant & Brewhouse - West CovinaSe respondió el 9 de febrero de 2025

   Thanks for your feedback, Cherilyn! We’re thrilled to hear your family had a good time and appreciated our friendly service. We’re always working to improve, and your insights help us do just that. Looking forward to welcoming you back for an even better experience!
   

   ¿Te fue útil?

10. C

    Carolyn

    Condado de Orange46 reseñas

    5.0

    Comieron en 4 de febrero de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Great place to grab a quick delicious weekday lunch.
    

    BJ's Restaurant & Brewhouse - West CovinaSe respondió el 6 de febrero de 2025

    Thanks, Carolyn! We're thrilled to hear you enjoyed your lunch with us. We aim to make every weekday meal delicious and convenient. Hope to see you again soon for another tasty bite!
    

    ¿Te fue útil?