BJ's Restaurant & Brewhouse - Polaris

BJ's Restaurant & Brewhouse - Polaris​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. M

   Matt VIP

   Detroit評価・口コミ (17)

   1.0

   3日前にご来店

   1. 総合評価 1
   2. 料理 2
   3. サービス 2
   4. 雰囲気 1

   restaurant was a mess, floor was sticky throughout the place. Trash on bathroom floors and debris in bar area. Service was not friendly. Hostess looked like she wanted to fight you. Food was very average at best. It was a busy Sunday night but it was not good in any way. We had a reservation and waited 30 minutes for our table.
   

   BJ's Restaurant & Brewhouse - Polaris本日返信済み

   Matt, we’re truly sorry to hear about your experience. Cleanliness and service are priorities for us, and we appreciate your feedback. We’ll address these issues with our team to ensure this doesn’t happen again. Thank you for bringing this to our attention.
   

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2. C

   Carley

   コロンバス評価・口コミ (1)

   1.0

   3日前にご来店

   1. 総合評価 1
   2. 料理 2
   3. サービス 1
   4. 雰囲気 1

   We made a reservation and it was pointless to even have one! We had to still wait 39 extra minutes and only got a table when we complained that it was pointless to make a reservation because walk ins were sitting down before us who had the same amount of people. There was also another reservation there who waited and hour and ultimately left because they never got a table. The worst part was we saw menus with our name on it almost ready for us to be seated and they took it away and gave it to a walk in. It was disorganized and a horrible experience.
   

   BJ's Restaurant & Brewhouse - Polaris1日前に返信済み

   Hi Carley. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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3. G

   Grace

   コロンバス評価・口コミ (1)

   1.0

   3日前にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 1

   We had a terrible experience here. Only half our table got our food and the server did not do anything about it until 30 minutes later.
   

   BJ's Restaurant & Brewhouse - Polaris1日前に返信済み

   We appreciate the feedback. Thank you for letting us know that our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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4. M

   Meghan

   コロンバス評価・口コミ (1)

   3.0

   2025年4月23日にご来店

   1. 総合評価 3
   2. 料理 1
   3. サービス 3
   4. 雰囲気 3

   Not that great; skillet cookie was overcooked, fries were gross and so was sandwich.
   

   BJ's Restaurant & Brewhouse - Polaris2025年4月25日に返信済み

   Meghan, thanks for your feedback! We're sorry to hear that your experience didn't meet expectations. We take your comments seriously and will address the issues with our kitchen team to improve. We hope to provide a better experience during your next visit!
   

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5. A

   Ashley

   コロンバス評価・口コミ (1)

   3.0

   2025年4月4日にご来店

   1. 総合評価 3
   2. 料理 3
   3. サービス 3
   4. 雰囲気 4

   2 food orders were forgotten and took awhile to get water and soda
   

   BJ's Restaurant & Brewhouse - Polaris2025年4月7日に返信済み

   Ashley, we appreciate your feedback and apologize for the mix-up with your orders. We're working to improve our service and ensure a better experience next time. Thank you for bringing this to our attention!
   

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6. D

   Donna

   コロンバス評価・口コミ (1)

   5.0

   2025年4月3日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   We had the best server. Friendly and real good service. Server had to deal with (7) Senior ladies
   

   BJ's Restaurant & Brewhouse - Polaris2025年4月7日に返信済み

   Thank you, Donna! We’re thrilled to hear you had a fantastic experience with our server. Our team loves making every visit special, especially for lively groups like yours. We appreciate your kind words and hope to welcome you back soon!
   

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7. K

   Kari

   コロンバス評価・口コミ (2)

   4.0

   2025年4月1日にご来店

   1. 総合評価 4
   2. 料理 5
   3. サービス 5
   4. 雰囲気 3

   Great value with lots of specials. There are a variety of options for people with dietary restrictions.
   

   • 

   BJ's Restaurant & Brewhouse - Polaris2025年4月2日に返信済み

   Thanks for the positive feedback, Kari! We're glad you appreciate our specials and the variety we offer for different dietary needs. Your support means a lot to us, and we’re always looking to improve. We hope to see you again soon!
   

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8. R

   RICHARD VIP

   コロンバス評価・口コミ (35)

   2.0

   2025年3月28日にご来店

   1. 総合評価 2
   2. 料理 1
   3. サービス 2
   4. 雰囲気 3

   Asked for booth when reserved - seated at a table. Asked for extra lemon with tea - didn’t get it. Ordered chicken club for $17.00 and got very little chicken, no lettuce and limp bacon when I ordered it extra crispy. Wendy’s is a lot better for $5. Rice pilaf was inedible being starchy and sweet! Other party ordered grilled salmon for $25 and it came mushy and covered in butter sauce that was not in the description - horrible. 10 minutes to get a second on iced tea and dirty dishes were never cleared. Not going back to get another bad experience.
   

   BJ's Restaurant & Brewhouse - Polaris2025年3月29日に返信済み

   Thank you for sharing your experience Richard. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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9. S

   Sarah

   コロンバス評価・口コミ (6)

   5.0

   2025年3月25日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Absolutely wonderful service and the food was delicious!!!
   

   BJ's Restaurant & Brewhouse - Polaris2025年3月27日に返信済み

   Thanks for the fantastic feedback, Sarah! We're thrilled to hear you enjoyed our service and found the food delicious. Your support means a lot to us, and we can’t wait to welcome you back for more great experiences!
   

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10. L

    Larry

    コロンバス評価・口コミ (25)

    4.0

    2025年3月19日にご来店

    1. 総合評価 4
    2. 料理 5
    3. サービス 5
    4. 雰囲気 3

    Food and service were very good. Don’t like being seated in the ba area. r
    

    BJ's Restaurant & Brewhouse - Polaris2025年3月21日に返信済み

    Thanks for your feedback, Larry! We’re thrilled you enjoyed the food and service. We appreciate your thoughts on seating and will take that into consideration for future improvements. We look forward to welcoming you back soon!
    

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