Refinery Rooftop

Reseñas de Refinery Rooftop de comensales del restaurante. Basadas en valoraciones recientes.

1. D

   Dita

   Nueva York3 reseñas

   3.0

   Comieron en 13 de mayo de 2024

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 5

   Really disappointed with how they handle bookings. Even though I booked a table through Open Table and had the confirmation e-mail, the hostess would argue that she did not see my reservation. They also don’t put any effort in resolving the issue, just very unprofessional including the manager on the floor. Now that Ive read other people having the same issue, I wonder why they just don’t close the Open Table account and don’t push people in these inconvenient situations for no reason!!!!
   

   Refinery RooftopSe respondió el 8 de enero de 2025

   Thank you for your feedback. We’re sorry to hear about the issues with your reservation and the way it was handled. This is certainly not the experience we want to provide, and we’ll address your concerns with our team to ensure better communication and service in the future. We truly appreciate your input and hope you’ll give us another chance to make things right. Sincerely, Stephen
   

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2. BA

   BrandonA

   Nueva York9 reseñas

   5.0

   Comieron en 9 de abril de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great food, service, and atmosphere on a beautiful sunny spring day for lunch.
   

   Refinery RooftopSe respondió el 15 de mayo de 2024

   Thank you for your kind words about the food, service, and atmosphere, Brandon. We hope to welcome you back soon for another enjoyable meal. Cheers, Stephen
   

   ¿Te fue útil?

3. OT

   Comensal de OpenTable VIP

   Nueva York16 reseñas

   5.0

   Comieron en 25 de marzo de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Fun birthday celebration on the rooftop. Food and drinks were great. And thank you for the birthday cake. My son enjoyed it. Photo ops made it even more special.
   

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4. JM

   JohnM VIP

   Columbus2 reseñas

   5.0

   Comieron en 23 de marzo de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great place with a great vibe. Food and service were great.
   

   Refinery RooftopSe respondió el 26 de marzo de 2024

   We appreciate the kind words, John! Cheers, Stephen
   

   ¿Te fue útil?

5. s

   sharonw VIP

   Nueva York20 reseñas

   4.0

   Comieron en 20 de marzo de 2024

   1. Global 4
   2. Comida 3
   3. Servicio 5
   4. Ambiente 4

   Very loud. So loud you couldn’t even hear the music - just a faint thumping in the background. Impossible to have a conversation. Don’t get the chicken panini. The flatbread was good as well as the salads. The spicy margaritas are very good.
   

   Refinery RooftopSe respondió el 26 de marzo de 2024

   Thank you for your feedback. We appreciate your feedback about the noise but we're glad to hear you enjoyed the flatbread, salads, and spicy margaritas. We hope to have the opportunity to better serve you in the future. Cheers, Stephen
   

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6. L

   Locals

   Nueva York9 reseñas

   5.0

   Comieron en 18 de marzo de 2024

   1. Global 5
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   It is all about the view. Just try not to sit right next to the door to the balcony as there is a lot of traffic filing past all night.
   

   Refinery RooftopSe respondió el 20 de marzo de 2024

   Thanks for your fantastic 5-star review! We appreciate your feedback about seating and will take it into consideration to ensure a more enjoyable experience for our guests. We hope to see you again soon!
   

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7. OT

   Comensal de OpenTable

   Nueva York7 reseñas

   1.0

   Comieron en 11 de marzo de 2024

   1. Global 1
   2. Comida 1
   3. Servicio 2
   4. Ambiente 1

   Arrived to the hostess desk to only be denied entry, because they didn’t “see my reservation”. Apparently if you make a same day reservation on open table , Refinery Rooftop won’t recognize it until the next day. Don’t offer reservations if you can’t serve us .
   

   Refinery RooftopSe respondió el 14 de marzo de 2024

   We're truly sorry for the inconvenience at the hostess desk. This is not the seamless experience we aim to provide. We'll address this to ensure our reservation system is more responsive and accommodating. Please reach out to us at info@jrg.ca so we can make this right. Your satisfaction is important, and we hope for another chance to welcome you. - JRG
   

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8. OT

   Comensal de OpenTable

   Houston2 reseñas

   5.0

   Comieron en 23 de febrero de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 4
   4. Ambiente 5

   Food was fresh and delicious. Great atmosphere. Go outside to corner of patio for amazing view of Empire Stare Building.
   

   • 

   Refinery RooftopSe respondió el 28 de febrero de 2024

   Thank you for your 5-star review! We're thrilled to hear that you enjoyed the fresh and delicious food, as well as the great atmosphere. We hope to welcome you back soon! Cheers, Stephen
   

   ¿Te fue útil?

9. JR

   JaneR VIP

   Nueva York65 reseñas

   4.0

   Comieron en 19 de febrero de 2024

   1. Global 4
   2. Comida 4
   3. Servicio 3
   4. Ambiente 4

   Cute rooftop spot with great views of the Empire State Building. The food was delicious! We had 4 brunch selections: eggs in purgatory, eggs Benedict, chicken club, avocado toast and two apps: calamari and crab cake, both scrumptious. We decided to try the large format Bloody Mary since there were 4 of us and the menu said it would serve 6….what a waste of money! We each basically had 1 fill of a pint glass which came full of ice with limes wedges & olive. What was left in the pitcher would not have filled a 4oz glass!! Soooo we ended up paying $18.75 per drink…a far cry from the single serving for $15 Buyer beware!!!! DONT GET THE LARGE DRINK OPTION
   

   Refinery RooftopSe respondió el 21 de febrero de 2024

   Thank you for your review and for sharing your experience with us. We're glad you enjoyed the cute rooftop spot and the delicious food with great views. We apologize for the disappointment with the large format Bloody Mary and appreciate your feedback. We hope you'll give us another chance to provide a better experience in the future. Sincerely, Stephen
   

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10. SA

    Snow26A

    Nueva York31 reseñas

    5.0

    Comieron en 17 de febrero de 2024

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Love it! Such a great meeting spot with lovely views and good food!
    

    Refinery RooftopSe respondió el 12 de junio de 2024

    Thanks for the glowing review! We're thrilled you enjoyed your experience at our restaurant. Looking forward to welcoming you back soon. Cheers, Stephen
    

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