Soon after it first opened up, I used to go to Rangetsu every Friday after work for an excellent happy hour in an impressively chic and unique bar atmosphere. I never had any complaints (partly because I rarely complain.) I went last Saturday night with two of my girlfriends, telling them how fantastic the place is - and it was the worst dining experience we've had in...almost ever. It wasn't very busy at all and we had a reservation for the regular dining room (not cocktail). The food was excellent, so I gave that 5 stars. If I could have given negative stars for service, I would have. The server was extremely off-putting - I've never had a server manage to be so rude while saying so little. She never greeted us, never brought us water, only brought 2 of our 3 cocktails, never brought us our appetizers, condiments, refills, or check (among other things). After waiting a remarkable amount of time for each, we finally had to ask the kitchen runner for any of those things. All of our appetizers came out after our sushi rolls, One of the apps we ended up sending back because we received it as we were receiving our check (which she didn't bring, even though it had been sitting on the bar for over 20 minutes. We had to go pick it up ourselves.) The other servers around us looked like they were doing a great job - just not ours. She was probably in her late 40s, but I would honestly guess she'd never served a table before. The manager made eye contact with everyone at our table multiple times as he was standing a few feet away keeping an eye on the dining room, and never once came over, even though it was painfully obvious that we were having issues. Again, the food is great, and I have a soft spot in my heart for this place, but I can only assume they changed management since the last time I had gone there. We were there for over 2 hours for a simple sushi dinner. When we left, I still hadn't gotten the drink menu I'd asked for in the beginning.