Thank goodness! Finding authentic sukiyaki anyplace in the US is a challenge, but when they brought out the raw egg we knew we were in good hands. This was as good as any we've found, and clearly is a result of having a Japanese parent company. Service was very attentive and there was a good selection of reasonably-priced sake. We look forward to retuning for other (expectedly authentic) Japanese dishes.
I made my reservation for 7pm and got there a couple of minutes after. The hostess station was poorly located right at the door so I stepped to the side and waited for the hostess to show up. During the waiting, three more parties arrived and piled at the entrance. The hostess then came and went to seat one other party that came before me. She came back and said that she would be with everyone and left again. She returned at a quarter after 7pm. She did not asked to see who was next and just proceeded to help the first party waiting at the entrance, so I had to say that I was next, and I was standing to the side because I did not want to obstruct the entrance/exit. We were finally taken to our seat, but the hostess was unsure if the seat was available for my party or not and asked us to wait while she checked. She returned after a couple of minutes and told us it's OK for us to remain there. It is now about 25 minutes into the hour and the waitress finally came by and brought us water after taking our appertizer order. It was without the lemon, opposite of what we asked for. We took another 5 minutes to order because we haven't been to the new location since RanGetsu closed down at I-Drive and moved to Lake Lily. The food finally came out 10/15 minutes till 8pm. We were too discontent and frustrated to enjoy the above average food.
Soon after it first opened up, I used to go to Rangetsu every Friday after work for an excellent happy hour in an impressively chic and unique bar atmosphere. I never had any complaints (partly because I rarely complain.) I went last Saturday night with two of my girlfriends, telling them how fantastic the place is - and it was the worst dining experience we've had in...almost ever. It wasn't very busy at all and we had a reservation for the regular dining room (not cocktail). The food was excellent, so I gave that 5 stars. If I could have given negative stars for service, I would have. The server was extremely off-putting - I've never had a server manage to be so rude while saying so little. She never greeted us, never brought us water, only brought 2 of our 3 cocktails, never brought us our appetizers, condiments, refills, or check (among other things). After waiting a remarkable amount of time for each, we finally had to ask the kitchen runner for any of those things. All of our appetizers came out after our sushi rolls, One of the apps we ended up sending back because we received it as we were receiving our check (which she didn't bring, even though it had been sitting on the bar for over 20 minutes. We had to go pick it up ourselves.) The other servers around us looked like they were doing a great job - just not ours. She was probably in her late 40s, but I would honestly guess she'd never served a table before. The manager made eye contact with everyone at our table multiple times as he was standing a few feet away keeping an eye on the dining room, and never once came over, even though it was painfully obvious that we were having issues. Again, the food is great, and I have a soft spot in my heart for this place, but I can only assume they changed management since the last time I had gone there. We were there for over 2 hours for a simple sushi dinner. When we left, I still hadn't gotten the drink menu I'd asked for in the beginning.
Open table was great to rsvp but other than that the service and food was worth the headaches. Our friends sat at the bar for 10 minutes before even being greeted, finally ordered their drinks then proceeded to be sat. Server never came by to offer drinks or apps. As I walked in looking for the rest of my party the hostess said something along the lines of, "what do you want"? Really, that's not client service. We were never offered or told what the special was, we went online for that. About 4/10 of our orders were mixed up and it wasn't busy at all. Another hostess made a rude comment to the table. I too was a server at two different establiments and I would have never said such a thing. I didn't say anything because I didn't want to be labeled or stereotyped and or have our food tampered with, therefore; I'm venting now. I wouldn't go back or recommend this place. That's it!
First impression was poor when greeted by the I'd-rather-be-anywhere-but-here hostess. I guess it was too much to expect a smile or personality. Then our server came. I think they were trained at the same restaurant school. She looked unhappy too! Fortunately as the night wore on our server found a little personality. Sushi was really good, chicken & noodle entree was ok. Raspberry martini wasn't all that great. If we go back I would hope for friendlier staff and will only order the sushi. The restaurant inside is really nice.
We were at restaurant for over 2 hours for complete dining experience. Every part of dining took too long, i.e. Appetizer, entree, dessert, and check. 😏 I dont have 2 hours to spend at a restaurant. However, the food was good.
Staff was very friendly and courteous. Arrived early and was seated right away. However we waited for 45 min before our food arrived and it was lukewarm. We didn't bother to send it back because of the duration it took to get the food so we ate our food and left disappointed.
A little pricey, but food was so good and our server was outstanding so it made it worth the price. Neat outdoor seating and will probably be our new Christmas Eve tradition.
The seaweed salad and appetizers are amazing! I didn't care for the main course. If I were to go back I would only go to bar area for salad, appetizers and drinks. Overall wasn't impressed!